MANOJKUMAR M
Contact No: +91 89733 44006
manojkumar.mmk333
@[Link]
SUMMARY
Experienced support professional with a positive and approachable
demeanor, adept at delivering exceptional service and support. Known
for meticulous attention to detail and effective communication skills, I
have a solid history of addressing a wide range of complex and
challenging technical issues. My background includes extensive
experience in providing technical support in high-availability
environments, ensuring seamless operations and minimal downtime. I
excel in diagnosing and resolving problems promptly while maintaining a
friendly and professional attitude, contributing to enhanced customer
satisfaction and operational efficiency.
WORK EXPERIENCE
WonderSoft Pvt. Ltd – Chennai
Associate Support Engineer April 2021 to May 2022
Project: Ticket Management
• Investigate and resolve issues with our POS software,
providing effective solutions based on thorough research
and diagnosis.
• Use targeted questions to swiftly pinpoint the root of technical
problems and guide customers through resolution via phone,
email, or chat.
• Track and manage technical issues from inception to resolution
within set time limits, ensuring all actions are documented and
communicated clearly.
• Escalate unresolved issues to relevant internal teams,
such as software developers, to facilitate prompt
resolution.
• Provide accurate and timely feedback to customers,
ensuring they are informed of the progress and solutions
to their issues.
• Consult internal databases and external resources to deliver
precise technical solutions.
• Log all technical issues comprehensively, maintaining
detailed records for future reference.
• Manage and prioritize multiple ongoing issues
simultaneously, ensuring efficient and effective resolution.
• Follow up with clients to confirm their IT systems are fully
operational after issue resolution.
• Generate accurate and timely reports on technical support
activities and document technical knowledge in notes and
manuals for reference.
Sarvat Infosol Pvt Ltd – Chennai
Technical Support Engineer April 2017 to Feb 2020
Project: Online Examination Assessment
• I have 3+ years of experience in System Administration.
• Deliver detailed and actionable project status reports as
requested by management, ensuring clear
communication and alignment on project progress.
• Oversee the daily maintenance, installation, and configuration
of servers, backups, and storage systems to ensure optimal
performance and reliability.
• Continuously seek and implement improvements to existing
processes, driving enhancements in system performance and
operational efficiency.
• Monitor application performance, conduct performance
tuning, and make necessary adjustments to maintain system
efficiency and reliability.
• Regularly review server event logs to identify and address
potential issues proactively, preventing disruptions.
• Manage and execute operating system software updates
and upgrades, maintaining system security and
functionality.
• Administer user accounts, manage roles, and control access
permissions to ensure secure and effective user management.
• Address and resolve broadband connectivity issues, provide
crimping support, optimize 5G internet bandwidth, and
reconfigure modems to enhance network performance.
SKILLS
• Troubleshoot
• Linux
• Database Management
• Server Management
• Network Security
• TCP IP
• OS (Operating System)
• CRM
EDUCATION
Bachelor of Engineering (Computer Science) 2012 – 2016 Akshaya
College of Engineering and Technology, Coimbatore
Anna University, Chennai, Tamil Nadu
Declaration
I hereby declare the above information furnished by me is correct up to my
knowledge and I bear the responsibility for the correctness of the above
mentioned particulars.
Yours sincerely,
MANOJKUMAR M