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Social Media's Impact on e-Government

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21 views5 pages

Social Media's Impact on e-Government

Uploaded by

Manisha Reddy
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Week 3 Assignment

Amani Amaravarapu

University of the Cumberlands

InfoTech in a Global Economy

Dr. Jordon Shaw

01/23/2021
Electronic Innovation and Government

Review of the Article

Dwivedi et alstudy .'s "Exploring the Role of Social Media in e-Government: an Analysis

of Emerging Literature" aims to address this topic. The abstract indicates that even a total of 115

research examine the function and potential benefits as both a potent instrument for

governments. The authors discuss the research' ramifications and how much they can assist

government policymakers and judgement construct a more fluid digital democracies. The

researchers noted that e-participation as well as capabilities might be easily transmitted to

individuals who are not participating in government decisions and policymaking, based on their

research of 115 studies' reviewed literature. This indicates that the government is responsible to

the people. Nonetheless, according to Wirtz, Daiser, and Binkowska (2018), that isn't always the

situation since stakeholder engagement could assist the administration address challenging issues

in providing basic operations.

According to the researchers, social media has enabled popular engagement in

government transactions, although this is restricted in nations where online learning is low. The

government, according with text, must guarantee that social media sites assist the population in

raising their views whenever parliament requests it (Dwivedi et al., 2017). To enable popular

engagement, administrations must give suitable social media networks and unambiguous links on

their websites. Furthermore, the researchers argue that the government must close the digital

divide so that citizens can participate in government agencies through telecommunications

platforms. Thus according Dwivedi et al. (2017), social networking sites have an impact on e-

government selection and implementation. Websites like Facebook, for example, allow citizens

to interact with public servants, encouraging civil society. Furthermore, the study claims that
active internet connection development has increased new business opportunities, improved

transparency, accountability, and democratic governance and development, as well as decreased

government costs.

Nonetheless, the researchers noted that an open or honest online dialogue reflects a new

information and communication strategy in e-governance through into the 115 studies they did.

The administration's inadequate communications on social media platforms, thus according

Dwivedi et al. (2017), comes from a lack of confidence in the government. As a result, Hussain

(2019) believes that good collaboration is crucial in establishing citizens' perceptions of and

trustworthiness in e-government services. According to the research, public scepticism might

have a negative affect on diplomatic cooperation within countries. According to the authors, faith

in democracy is a benefit of using social platforms in e-government because electronic advances

overcome hurdles related to privacy and safety (Dwivedi et al., 2017). As a result, the authorities

must ensure accountability by publicly disclosing its activity on social networking sites, since

that can assist to build trust.

The writers also emphasise the importance of collaboration in e-government.

Coordination, according with text, denotes a relationship among the politicians and the public.

The authors argue that if citizens collaborate through social media platforms, the administration

will be more inclined to answer promptly to their pressing concerns. E-government could be

outfitted with technologies that detect issues and security hazards, allowing citizens to inform the

authorities (Dwivedi et al., 2017). The authors suggest that e-government technologies should

indeed be developed and made publicly available through social media accounts so that citizens

can contact with the administration in the event of problems or failures with online services.
The authors assert that social networking has played an important role in e-government,

makes a significant contribution to current information concerning the importance of social

media in e-government. It's employed in social interactions to encourage involvement,

participation, efficient communications, and trust, allowing corporations to expand the

attractiveness of e-government even further. Communications, according with authors, is a

prerequisite for developing trust and involvement. The administration must evaluate the kind of

data it provides to citizens, as well as their important in the process. According to Hussain

(2019), online venues for communications between both the government and the community

generated trust, which led to increased participatory democracy.

The article is simple and clear since it was chosen from a number of papers on the topic

that demonstrated how governments all over the planet are responsible to their populations'

desires. Furthermore, the researchers have clearly stated that social connections with such a wide

range of people lead to increased engagement, confidence, and communications. The author's

take on the subject appears to assist any government in properly implementing their e-

government systems through to the appropriate social networking sites for optimum

dissemination. Furthermore, government institutions could use the material to innovate with

communication software to cooperate with consumers, spurred by the expanding citizen

possibilities and demand for governmental innovation. Nonetheless, the researchers'

investigation was confined to three major publications, comprising e-government, social

networking sites, and citizens; much more diversified research is necessary to provide more

perspectives on the problem. The paper, on the other hand, is a thorough and instructive

assessment that can assist administrations in implementing electronic advancements.


References

Y. K. Dwivedi, N. P. Rath, M. Tajvidi, B. Prasad, G. P. Sinha, and A. Gupta (2017, March). An

examination of developing research on the use of social media in tion. The tenth world

convention just on theoretical and practical aspects of public service delivery is published

in the proceedings (pp. 972-1026).

H. Hussain, (2019, December). A worldwide test case of the constraints and incentives of

implementing social media in e-governance. In 2019, the 8th International Symposium on

Signaling Data and Communication Management (IS2SPIT) will be held in San

Francisco, California (pp. 21-62). IEEE.

B. W. Wirtz, P. Daiser, and B. Binkowska (2018). A plans to reorganize its various for e-

participation. 21–212 in the European Journal of International Management, vol. 421, no.

Common questions

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Social media plays a pivotal role in building trust by providing platforms for open communication and transparency in government activities. It allows citizens to voice their concerns and interact with government authorities directly, which can improve trust and accountability. However, trust-building is contingent on the government's ability to maintain consistent and transparent communication, addressing citizen queries effectively, and demonstrating accountability in its online engagements .

One key challenge is the digital divide, which limits participation from citizens in areas with low internet accessibility. There is also a lack of confidence in government communication through social media, which can hinder honest dialogue and trust-building. Further, countries with low online literacy may struggle to utilize these platforms for effective e-government, as citizen engagement through social media may not reach every demographic .

Digital literacy is crucial for the successful implementation of e-government as it enables citizens to effectively engage with and utilize social media platforms for governmental interactions. Limited digital literacy can exacerbate the digital divide, curtailing citizen participation and the potential benefits of e-government systems. Thus, enhancing digital literacy should be a priority to ensure broad and equitable access to e-government services .

The authors suggest that overcoming the digital divide requires governments to provide adequate social media platforms and clear information access links on their websites. They emphasize the need for developing e-government technologies and ensuring these are available through social media to enhance citizen contact with the administration. This involves investing in internet connectivity and digital literacy to ensure that even the underserved populations can actively participate in governmental decision-making processes .

Effective communication through social media can enhance participatory democracy by enabling citizens to actively engage in dialogues with governmental bodies, thus holding them accountable and ensuring transparency. However, limitations exist such as unequal access to technology, digital literacy disparities, and the potential misuse of information which can hinder effective participation. Furthermore, socio-political factors might influence the responsiveness and sincerity of government engagements on social media platforms .

Dwivedi et al. highlight that social media plays a crucial role in e-government services by enabling popular engagement in governmental transactions and interactions with public servants. Platforms like Facebook facilitate citizen participation and can reduce government costs while improving transparency, accountability, and democratic governance. Social media encourages broad civic involvement and can help build trust in government through open communication channels .

The authors suggest leveraging social media to innovate e-government systems by enhancing communication software that collaborates with consumers. They recommend investing in the development of e-government technologies that are accessible via social media to improve citizen-government interactions. Furthermore, governments should consider these platforms as key channels for providing services and information, ensuring platforms are scalable and can handle varied citizen queries .

According to Dwivedi et al., social media can have a profound impact on democratic governance by enhancing citizen engagement and participation. It provides a platform for civil society to interact with government entities, promoting transparency and accountability. Social media facilitates open dialogue and removes barriers associated with privacy and safety concerns, leading to strengthened democratic procedures. Consequently, it engenders trust in governmental processes and encourages wider participation in democratic activities .

Dwivedi et al. argue that stakeholder engagement is critical in enriching e-government decision-making as it can address complex challenges in public service delivery. By engaging diverse stakeholders through social media, governments can facilitate more effective problem-solving and service provision. However, they caution that engagement must be comprehensive to ensure inclusivity and effectiveness in decision-making .

Social media fosters transparency and accountability in e-governments by providing platforms where citizens can directly interact with government officials, allowing for transparent exchanges of information. It encourages the government to publicly disclose its activities, which promotes accountability and trust among the populace. This open form of communication helps reduce governmental costs and improves democratic governance .

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