Standard Operating Procedures
(SOP)
Product Operation
[Link] line step:
Step 1- Designing your Custom sign.
Step 2- Choosing he right materials.
Step 3- Fabricating your custom design.
Step 4- Finishing and installing custom design.
[Link] maintenance, inspection procedure:
Hardware maintenance- inspecting and maintaining the iron frames, angles and joints is crucial to prevent rusting and
breakage.
All electrical equipment maintenance- regular inspection and upkeep of electrical component.
Glow sign board- regular inspection and maintenance of electrical components and lights to ensure the glow sign board
remains bright.
[Link] employee training.
The employee needs to have an experienced before entering his job.
Enhancing employee training and onboarding in manufacturing.
The higher up employee needs to help new employees to strengthen their skills and understanding.
Finance and administration:
[Link] receivable:
Advance payment requirement- certain projects may require a deposit or advance payment before the work begin.
Raw material- the input goods or inventory that a company needs to manufacture its product.
Task Filing- businesses must file their tax returns anually and comply with various tax regulations set by the BIR (Bereau of
internal revenue).
[Link] payable process:
Cash flow- improving and ensuring the payments and managing the cash flow.
Payment methods- can be made through online or face-to-face tansaction.
Marketing, sales and customers service
[Link] of external communication:
Understand local regulations- designing or imlementing any external signage or communication you need to familiarize the
local laws and regulations about business.
Brand consistency- ensuring that the brand is good and appealing
[Link] of sales quotes:
Step 1- Create an introduction.
Step 2- List company information.
Step 3- Provide pricing and time frames.
Step 4- Include legal documentation.
Step 5- Note the total cost estimate.
Step 6- Submit the sales quote.
[Link] delivery process, including response time:
Define objectives.
Plan resources.
Establish specific process and workflows for each client.
Refine communication norms.
Make an implementation plan.
Make a plan for problem and incident management.
Review and evaluate the relationship.
D. Warranty, guarantee, rufund/exchange policies.
Warranty
Repairs or Replacement- warranties typically covers repairs or replacement or defective products, with shipping costs
Guarantee
Design satisfaction- other businesses offer design satisfaction guarantees and promising a refund if the client is not happy.
Refund/exchange policies
Damaged items- damaged items during shipping should be reported immediately to the cairrier and the signage maker.
[Link]/resolution of complaints, customer comments and suggestions.
Establish a dear complaint handling, and always accuring that the customers issue is being adressed.
Encourage the customers to provide feedback, both positive and negative through surveys or online reviews for us to know
what are we need to change in our business.
Employing staff
[Link] description :
The signage maker are responsible for the physical productions of signs needed by cutomers to increase their branding
footprint.
[Link] orientation and training:
This is the way to discuss the rules and regulations about the company and to train he employee to be good in signage
making business.
[Link] action and discipline:
Step 1- define the problem.
Step2- Establish the scoope of the problem.
Step3- Take containment actions.
Step4- Find the root cause of the problem.
Step5- Plan corrective actions to fix the root cause.
Step6- Implement the corrective actions plan.
Step7- Follow up to ensure that your plan worked.
[Link] reviews:
To have a great performance review we need to makes good strategic decisions, work for good opportunities and makes
efforts to overcome the competition.
Makes efforts to implement policies that drive change towards the latest trend.
[Link] of internet and social media for business purposes:
Professional website- a well designed website is crucial for showcasing your wok and providing information for your
customer.
Platfor m seletion- choose social media platform to post your business plan.
MEMBERS:
Blaine Minorca S. Caubalejo
Kyle Mateo D. Caubalejo
Micheal Pogado