OSBI MEMORANDUM OF UNDERSTANDING EAST COAST RAILWAYS AND STATE BANK OF INDIA, LHO BHUBANESWAR FOR RAILWAY SALARY PACKAGE DATE : 04" SEPTEMBER 2024R 526332 MEMORANDUM OF UNDERSTANDING This Memorandum of Understanding (MOU), executed on 04.09.2024 between East Coast Railway, Bhubaneswar represented by Ms. Jyoti, Dy. Chief Personnel Officer (Gazetted), East Coast Railway having its Headquarter at Chandrasekharpur, Bhubaneswar (hereinafter called the “East Coast Railway” or “the First Party’ which expression shall unless the context otherwise requires, include its successors and permitted assigns of the ONE PART AND State Bank of India (SBI), a body corporate constituted under the State Bank of India Act 1955 and carrying on the business of banking, having its Corporate Centre at State Bank Bhavan, Madame Cama Road, Nariman Point, Mumbai (hereinafter called “SBI" or the “Bank" or the “Second Party" which expression shall unless the context otherwise requires, include its successors in business) through it's Local Head Office situated at |W Pt Jawaharlal Nehru Marg, Bhubaneswar represented by Samden Dorji Lama, Dy General manager (RCWM) of the OTHER PART WHEREAS ) SBI possessing technologically advanced infrastructural facilities has offered to Provide banking services as detailed in the MoU and Annexures to the East Coast Railway personnel/employees maintaining their salary accounts with the Bank. b) The First party in its efforts to make available modem banking facilities to its personnel/employees has decided to accept the Proposal submitted by SBI.{F000g098 sf feoon9988 GSal aitfsy ODISHA R 526333 SBI and First party may be individually referred to as “Party” and collectively as “Parties”. Now therefore tt Memorandum of Understanding witness as under: Both parties have agreed as follows: 1. Period of MOU: ‘This MOU shall be operative for a period of three years w.e.f. [Link] will be ; in force, unless terminated earlier or till the next MoU is signed, as mutually agreed 3 by both parties. However, the MOU may be reviewed by ECoR & SBI at any time for ‘any amendment! addition/ deletion of features of the Salary package in consultation 1 with each other. 1 2. Salary Account (a) Existing salary accounts of officers / employees of First party will be converted to Railway Salary Package (RSP) subject to an application-cum-undertaking to 1 be submitted by the respective account holder as per specimen attached in Annexure. (b) The Account holders should check whether their account is properly categorized as per their eligibility, as Salary Package benefits are linked to product code of i Salary Package accounts in Bank's system. Discrepancy observed, if any, should be brought to the notice of concemed Branch immediately.G@al sifSe ODISHA (c) A'No Dues Certificate’ subject to the extant norms of SBI, will be issued by ‘SBI in the event of a Railway Salary Package (RSP) Account holder is desirous of changing his/ her account to another Bank for credit of salary. Specimen of application for ‘No Dues Certificate’ is as per Annexure: Ill, First PARTY shall entertain such request for change to another Bank only upon submission of the ‘SBI's “No Dues Certificate” by the personnel/employeelofficer concerned. (a) All new accounts being opened by the SBI in the training academies/otfices! centers of First PARTY will be opened as Railway Salary Package (RSP) account on receipt of temporary numbers (for training) by training academies! centers and on receipt of employee/service numbers, the personnel / employees will advise the Branch, where account is maintained for requisite amendments in the number by SBI Branch. 3. Facilities to Account holders: The Bank undertakes to provide the following facilities/ services to East Coast Railway personnel drawing their salary through any of its branches: + Usage of the largest ATM network of SBI Group free of charge subject to imitation in withdrawal amount as prescribed by the Bank from time to time. + Usage of other banks ATMs free of charges subject to limitation in withdrawal ‘amount as prescribed by the Bank from time to time. ‘Anywhere Banking via ATM, Internet, Mobile Banking, YONO. Free Shopping-cum-ATM/ Debit Card eee Page '3 of 24 State Bink-otTadia. fee Supplementary Shopping-cum-ATM Card / Debit Card for Joint Account jolders. * Free additional Shopping-cum-ATM Cards / Debit Cards for joint account holders on their joint accounts subject to their undertaking that the ‘additional card will be issued at their own risk and responsibility’, The Bank will not be held responsible for any cost or consequence that may arise out of misuse of the additional Card. + Free Facility for setting up of Standing Instructions SBI. + Free Financial Advisory Service wherever SBI has such facility. * Other facilities as detailed in Annexure-IV Loans will be disbursed to the eligible personnel / employees upon fulfilment of eligibility criteria by the East Coast Railway personnel/employees and on meeting ‘of Bank's terms and conditions, including establishing of the applicant's creditworthiness as per the Bank's guidelines. All other facilities being provided to Bank's normal customers operating salary accounts, subject to the discretion of the Bank and prevailing regulatory guidelines from time to time Key HIGHLIGHTS of RAILWAY SALARY PACKAGE ACCOUNTS For Serving Personnel / Employees of East Coast Railway Personal Accident Insurance Cover %. 100 Lakh in case of Accidental Death (Without POS Condition) Air Accidental Insurance Cover : ® 160 lakh Permanent Total Disability : %. 100 lakh Permanent Partial Disability : Maximum up to %. 80 Lakh Disability Sum Insured payable as per prevailing regulatory guidelines Child Education Benefit: Applicable on admissibility of Personal Accidental Insurance (Death) Cover ‘Additional up to @ 8 lakhs for male Child/or 10 lakh for girl child (18-25 years of age) at the time of Accident Girl Child Marriage Benefit: Applicable on admissibility of Personal Accidental Insurance (Death) Cover Up to 2 5 lakh for one Girl Child .max up to 10 lacs for 2 girl child (18-25 years of age at the time of Accident) Page 4 of 24 pestis oast Railway swaic Blacorindia‘Add-on Covers: Applicable on admissibility of Personal Accidental Insurance (Death) Cover 1. Plastic Surgery in Burn Cases: Maximum up to ® 10 lakh . Import of medicine: Maximum up to & 5 lakh . Ambulance Charges: Maximum up to ® 50,000 . Air Ambulance Charges: Maximum up to @ 6 lakh Death in coma (more than 48 hours) after accident : Maximum up to & § lakh . Transportation of mortal remains: Maximum up to % 50,000 - Family Transportation (cost of travel incurred by immediate 2 family members to reach place of accident): Maximum up to & 50,000 }. Additional Cover of & 10 lakh while performing official duties on foreign soil NOORON = Relationship Banking through Wealth / Relationship Manager “SBI RISHTEY": Family Savings account for up to 4 family members (any 4 amongst, Spouse, Children, Parents & Siblings) of Gold and above variant salary account holders Benefits under "SBI Rishtey” 1, Type of Account: Regular Savings Bank Account 2. Minimum Balance/ Monthly Average Balance: Nil 3. Debit Card: Classic Debit Card (Free, Issuance and AMC) 4, Transaction at ATMs: Unlimited free at all bank ATM network, using debit card linke to “Rishtey" accounts. 5. Multi City Cheque: Nil Charge (Except for Bulk Requirement ie in excess of 25 leave in a month) NEFTIRTGC Charges: Free (Online), Applicable charges in offline mode Demand Draft Charges: Free, if issued by debit to “Rishtey” account ‘Auto Sweep Facility: Available (lucrative option to earn higher interest on Saving A/c) ‘SMS Alert Charges: Free ‘Annual Locker Rentals: 10% Concession on applicable locker rentals, every year Personal Accidental Insurance: ® § lakh each for all “Rishtey” Alc holders (except minors) Platinum RuPay Debit Card (as an option) to all variant RSP customers Variant wise (Master / Visa) Debit Cards for all account holders Concession on annual Locker Rent: 50% Concession, every year on applicable locker rentals for Diamond, Platinum and Rhodium variant account holders. Detailed benefits are mentioned in Annexure — IV, V4, Improvement Upgradation of Campus Branches: SBI will endeavor to establish / renovate East Coast Railway Campus or Near by Branches as and when required and provide latest technology to facilitate simple and efficient operation of accounts. East Coast Railway will provide sufficient spaco and necessary permission, wherever required. 5, Rallway Salary Package (RSP): The facilities will be provided under Railway Salary Package to East Coast Railway personnel / employees as per altached Annexure-IV depending upon the variant of account. Benefits of Railway Salary Package will not be available in cases where salary being credited, however the accounts are not categorized as RSP (Silver/Gold / Diamond /Platinum/ Rhodium). 6. Loan facilities: (a) State Bank of India will provide the SBI Personal Loan (erstwhile Xpress Credit) to eligible Railway Salary Package account holders. The Xpress Credit Loan will be sanctioned solely at the discretion of the Bank and will be subject to the fulfilment of conditions as laid down by the Bank from time to time, (b) East Coast Railway does not undertake any liability for loans given by SBI to East Coast Railway Personnel/employees in their individual capacities. East Coast Railway will not be pleaded in any claim, action, lawsuit which an account holder may file against SBI or versa, i.e. SBI may file against the account holder. (c) State Bank of India will provide Home loan to RSP account holders with subject to fulfiling of other Terms and conditions. 7. Dissemination: The MoU, once entered by both Parties, will be widely disseminated to all personnel of all ranks/staff by means of service letters/office memorandum/other modes, Data Network, Internet and any other means by East Coast Railway and SBI. 8. Termination: This MOU may be terminated by either party by giving three months’ notice of termination in writing to the other party. In the event of termination or expiry of the term of the MOU, the disbursement of salaries to the individual account holders may be done through the same account, but without the special Salary Package benefits as offered through this MoU. 9. Awareness and engagement: Bank is committed to create awareness amongst the East Coast Railway Personnelemployees at various establishments/ locations about Banks’ products, investment opportunities through engagement program. Such program will be anchored by SBI branches, Relationship Manager (CSRM) etc. Page 6 of 24 Cor State BadleoTTadia40, Complaint Rodrossal and Roviow Mochanism: f laint Redrossal Mechanism has boon structured for personnel / employees © Ae ee taiway and the Bank has appointed Corporate Salary Relationship Manager (CSRM) to co-ordinate, Tho CSRM will act as a conduit botwaen ihe Fast Const Railway eeeithmonts and the Bank and ensura that complaints are passed on/ directed 0 1e Cae Gels and shall monitor the samo until rosolution, inthe occasion of @ dispute cone Tejonce ol opinion botwean the partes, the samo team can address and resolve the issue. ‘Apartfrom the above, bank also has a vory well laid down policy on Customer Grievance Redressal. This policy covers all types of customers including pensionor. It also covers the timeframe for redrassal as well as the various channels available for lodging {ne complaints. The policy details are available at Bank's website for public information. The RSP account holders have the additional option to use such channels for redressal of their individual grievances/ complaints. In the event of a dispute remaining unresolved, it may be referred to the Banking ‘Ombudsman appointed by RBI under the Banking Ombudsman Scheme, if the same can be entertained by the Banking Ombudsman as per the scheme. 11, Publicity: State Bank of India may publish/ market about its services extended to East Coast Railway personnel/employees under this MOU and / or promote its business Objectives from time to time. 12, Personal Accident Insurance (Death) {PAl}/ Total Permanent Disability! Permanent Partial Disablement Cover / Air Accident Insurance (Death) {AAI}: All Personal Accident Insurance (Death / Disability) claims of the railway salary package account holders should be submitted by the claimant in the proper forms along with the relevant documents as prescribed by the Insurance Company with whom ‘SBI has a tie~ up: the tie-up being subject to annual review and renewal. The details of the appointed insurance company which has been placed by SBI on Bank's website [Link] and can be accessed by the personnel / employee of East Coast Railway for getting details of terms and condition of personal accidental insurance benefits and related claim process / grievance mechanism thereon. The Insurance Company, after receipt of claim papers from the claimant, will initiate the process of claim settlement. All the correspondence related to claim will be directly taken up between the Insurance Company and the claimant. Alll the settlement’ disputes will be between the claimant and the insurance company, and the Bank will not be a party to such disputes arising out of claim settlement process and the decision of the insurance company on any of the claims. Claims will be settled by the Insurance Company independently as per Terms and Conditions of the Insurance Policy. A Broker hired by SBI will monitor and assist in early settlement of all legitimate claims the detail of which are also placed on bank's website. we Page 7 of 24 State Bdnk GF India13. Group Torm Life Insuray or: 8) All Group Torm Lifo Insurance (Doath / Disability) claims of tho railway salary package account holdors should bo submitted by tho claimant, an propor format, along with the rolovant documents as proscribed by the Insuranco Company with whom SBI has a tlo-up. Tho tlo-up and continuation of covers boing subjoct to annual raviow ond ronowal of tho policy. 'b) On receipt of tho comploto sot of claim documants tho Insurance company will sotto the Ifo insurance claims Indopondontly. All tho sottloment / disputes will bo botwoon the claimant ‘and tho insurance company, and tho Bank will not bo a party to any disputos arising out of claim settlement procoss or tho docision of insurance company on any of the claims. Tho dotails of tho appointod insurance company with which tho policy has boon placed is placed ‘88 Annoxuro-Vil, Bank has also appointod insurance brokers for assistance of tho claimants, and servicing of claims, the dotalls of which is also placod as Annoxuro-Vil ©) Parties undorstand and agroe that tho porsonal data of tho salary packago account holders including SBI Rishloy account holdors will bo shared by SBI with the third-party Companiosiontitios offoring tho spocial features or complimentary bonofits rolated to the said railway salary packago accounts and also that such sharing will bo in accordance with the applicablo laws on sharing of porsonal data (including the Digital Personal Data Protection Act, 2023, as and whon tho samo is mado offective). 4) Allist of all such employees who aro oligiblo for Group Life Insurance Cover under railway salary packago will be shared by East Coast Railway with designated office Local Head Office, Bhubaneswar of SBI for onward sharing with insurance provider appointed by SBI. A refreshed lst of all eligible employees will be shared by East Coast Railway by 5” of every ‘month for addition of all new employees eligible for such coverage and removal of employees becoming ineligible for coverage on account of death/ratirement / loss of employer-employee Connection due to any reason with East Coast Rallway. The life insurance cover will be applicable w.e.t. date of addition of accounts with the appointed insurance company and not from the date of providing data by the First party. 14. Super Top-Up Health Insurance Cover: All personnel / employees of East Coast Railway will be eligible to avail benefits of Super Top-Up health insurance at specially discounted premium as per the term and condition placed as Annexure-Vill. 15. Amendment: Except as otherwise provided in clause 1, any provisions of this MOU may be amended or waived only by an instrument in writing signed by both Parties. 16. Notices: Each notice, demand, or any other communication to be given or made hereunder shall, except as otherwise provided herein, be given or made in writing and may be sent by one party to the other party by Registered Post, hand or official e-mail to the address or such other address and email ID as one party may inform the other in writing. (Such addresses / email addresses may be mentioned hereunder)17, Miscellaneous: a) As most of the benefits of the Railway Salary Package Account variant are linked to the variant of salary account based on net salary credited to the salary account of employees | personnel of East Coast Railway Corporate Office/Head quarter of East Coast Railway will communicate to all the East Coast Railway personnel /employees that as and when there is a change in the net salary, the individual will intimate the new net salary (with salary certificate) to the SBI branch where his/ her Salary Package account is maintained. b) In the event of non - credit of salary for more than three months in the RSP account or default in loan accounts of any personnel/employee, Bank has the discretion to convert such account to normal Saving Bank account and all benefit extended to the Salary Package account holders shall stand withdrawn, without any communication. After resumption of salary credits in the account andlor repayment of defaulted amount of loan, Personnel femployee may apply In Bank again for converting the concerned account into c) Benefits of Salary Package Accounts are available only to RSP categorized accounts. The Personnel / employees of East Coast Railway to verify / ensure from their Pass Book / Statement of account / Internet Banking that their account is categorized under applicable RSP (Silver! Gold / Diamond / Platinum / Rhodium) as per their net salary. d) Benefits to family account holders will be available only to the accounts which will be categorized as “SBI Rishtey” accounts in banks system. This needs to be verified by the Family members through Passbook / Internet Banking. However, benefits attached to family account are also subject to fulfillment of all condition related to maintenance of railway salary package account. e) If account is not categorized properly as mentioned in (c) & (d) above, Serving Personnel J employees | Family members have to submit his / their application with required documents at their Branch of the Bank for categorizing the account properly. {) The Bank will consider installation of ATMs and setting up of branches at locations that are mutually convenient. The East Coast Railway on its part will make efforts to provide space for setting up ATMs and Branches which is suitable for the Bank's requirements. The space, if available, will be provided on mutually agreed terms by both the parties. 9) As regards “Know Your Customer norms” as per RBI guidelines, PAN /Form-16 (mandatory) and one Officially Valid Documents (OVDs) to be provided for opening of Bank accounts. These instructions will be governed by directions issued by RBI Bank from time to time. Along with PAN & OVD a certificate/ letter issued/ countersigned by the authorized signatory from the individual's office, certifying his identity and present address along with certified copy of salary slip/certificate will be acceptable to the Bank. pil — Page 9 of 24 snc Cet ai EP)h) This MOU will be governed by the Laws of India and will be subject to the jurisdiction of the competent courts in Mumbai. i) The Bank will soon be rolling out a new product linked to the pension account of the retired rainvay employees, which will provide them bundle of benefits including Personal Accident Insurance (PAI) and a separate MoU shall be executed in due course. In witness whereof, each Party has scribed their respective hands through its duly authorized representative. Signed on behalf of East Coast Railway We WYOTI.) DyCPO (Gazetted) Witness: pose (NAME) HimANSY SBkuAR DoRh (DESIGNATION) Ch SéeMt! ‘Signed on behalf of State Bank of India Ae (SAMDEN DORJI LAMA) DGM, (RCWM) Be, RAL KUNT (DESIGNATION ) 4 — rac 10 of 24 State BowkOF IndiaAnnoxuro+ Application ~cum-undertaking to be taken from Customers ‘Tho Branch Managor State Bank of indi Branch Dear Sir, RAILWAY SALARY PACKAGE (4) REQUEST FOR CONVERSION OF S) BANK ACCOUNT TO RSP ACCOUNT AND (2) UNDERTAKING FROM ALL RSP ACCOUNT HOLDERS, NEW AND CONVERTED (3 UNDERTAKING FOR SHARING OF PERSONAL DATA WITH THIRD PARTIES, 1.1 maintain a SB account with your branch and the account number is / Lintend to open a new SALARY PACKAGE Account. | ‘am presently employed as. with ..... my personal Number is and my Date of Birth is. My mobile number is, My present address is appended below which may please be incorporated in your records for which | am enclosing a certificate issued by my employer and request you to accept it for satisfying the KYC norms as prescribed by your bank, along with other KYC document(s) as prescribed by the RBI. {Strike out ifnot applicable, in case of existing customers) 2. __ In this connection, | request that my existing SB account number ..........be converted into a RSP account with all its special features.! understand that auto sweep facility can be provided in this account and the special request is being submitted for the same separately. 3. I hereby give my consent to SBI to share my personal data with the companies/ entities offering the complimentary benefits/ special features related to the salary Package account for the purposes of availing such benefits/ features. 5. hereby undertake that | shall obtain a 'No Dues Certificate’ from SBI in case I desire to shift my account to any other Bank for credit of Salary. | further undertake that | shall not seek to change my Salary Bankers from SBI unless | have liquidated all loans outstanding with SBI. Yours faithfully, Date: Name Place (with Rank/DESIGNATION) Address :Annexure -II Application-cum-undertaking to be taken from all account holders new / exi J applying for conversion The Branch Manager State Bank of India... RAILWAY SALARY PACKAGE (1) REQUEST FOR CONVERSION OF SAVING BANK ACCOUNT TO SALARY PACKAGE ACCOUNT AND (2) UNDERTAKING FROM SALARY PACK ACCOUNT HOLDERS FOR CONVERSION SHARING OF PERSONAL DATA WITH THIRD PARTIES 1, | maintain a SB account with your branch. My account number is —__lam presently employed in .. +. a8 paneled . ... Lam enclosing Service Certificate issued from the office / salary slip and request you to accept it for satisfying the norms as prescribed by the Bank, along with other KYC. document(s). 2. __Inthis connection, | request that my existing SB account be converted into eligible Salary Package account. | understand that auto sweep facility can be provided in this account and the special request is being submitted for the same separately. 3. __ I hereby undertake that | shall obtain a ‘No Dues Certificate’ from SBI in case | desire to shift my account to any other Bank for credit of Salary. | further undertake that | shall not seek to change my Salary Bankers from SBI unless I have liquidated all loans ‘outstanding with SBI. 4. __ I hereby give my consent to SBI to share my personal data with the companies/ entities offering the complimentary benefits/ special features related to the salary Package account for the purposes of availing such benefits/ features. Yours faithfully, (Signature) Date : Name: Place Mob. No. : Address: P: 12 of 24 stteinaa EM?Annexure: Ill ‘Acknowledged Receipt ‘The Branch Manager State Bank of India Branch (Signature of Branch Manager with Signature Number and Branch Simp) Date of Rec Dear Sir, REQUEST FOR ISSUANCE OF NO DUES CERTIFICATE TO TRANSFER SALARY PACKAGE ACCOUNT WITH SBI TO ANOTHER BANK 1. | maintain a RSP account with your branch and the account number is ———_____. iam presently employed as_____with East Coast Railway and my service Personal Number is. > My present address is 2. request you to issue me a No Dues Certificate as | desire to change my salary Bank from where | draw my monthly salary ie. SBI Branch to Bank for the following reason: 3. I further declare that I have no loan(s) outstanding with SBI nor | have stood as guarantor for any loans sanctioned by SBI at my request to othet Yours faithfully, Date: Nami Place: (with Rank) Address To be submitted to the Bank in duplicate and acknowledgement obtained from the Branch Manager/ Authorised signatory of SBI in the second copy, duly stamped including date of receipt by the Bank and signature number of the Bank signatory ei page 13 of 24 state Sent omniaAnnoxure- IV FEATURES OF RAILWAY SALARY PACKAGE (RSP)- FOR SERVING PERSONNEL / EMPLOYEES OF EAST COAST RAILWAY, Features Silver Gold Diamond | Platinum Rhodium Eligibility (net salary) | 10Kto 25K | >25K to 50k | >S0K 10 100K | >100K 10 200K | >200K Min. Balance NIL( No monthly average balance required) Passbook ‘Available, (Free Updating) Internet Banking Free Facility offered by SBI ‘Auto Sweep Facility (On request) Threshold Amount ; Rs 35,000/- ‘TDRs/STORs to be created for a minimum amount of Rs 10,000/- and in any one instance multiple of Rs 1,000/- ‘ATM cum Debit Card [Platinum [Platinum | Platinum —_| Select Select Rupay Rupa) Rupay RuPa} RuPa Group Term Life ins. 10 lakh Cover Multi City Cheques 25 cheque leaves free per month Concession in annual locker rent 50 % of applicable rate Setting up of Standing Instructions within SBI No charges RTGSINEFT Charges Unlimited, Free Drafts issue Charges Unlimited Free, ifissued through salary account Family Savings ‘Account — SBI Rishtey (w.e.f. 01,04,2023) Type of Account: Regular Savings Bank Account Minimum Balance/ Monthly Average Balance: Nil Debit Card: Classic Debit Card (Free, Issuance and AMC) Transaction at ATMs: Unlimited free at all bank ATM network, using debit card linked _to “Rishtey” accounts. 5. Multi City Cheque: Nil Charge (Except for Bulk Requirement i excess of 25 leaves ina month) 6. NEFT/RTGC Charges: Free (Online), Applicable charges in offline mode 7. Demand Draft Charges: Free, if issued by debit to “Rishtey" account 8. Auto Sweep Facil interest on Saving Alc) 9. SMS Alert Charges: Free 40,Annual Locker Rentals: 10% Concession on applicable locker rentals, every year Available (lucrative option to earn higher one Head Quarters, Elst Coast Railway side bot Tia Page 14 of 24[Link] Accidental Insurance: & 5 lakh each for all “ Alc holders (except minors) ‘Complimentary Insurance Cover Personal Accident % 100 lakh Insurance (Death) Cover {PAI} ‘Additional PAT (On duty @10 lakh Death during action against’ Terrorists / Naxalites Permanent Total Upto € 100 lakh Disability Cover Permanent Partial Upto 80 lakh Disability Cover ‘Add-On applicable | [ Cost of Plastic Surgery Bum cases Upto €70 lakh with Personal || Transportation of Imported Medicine. Upto @5 lakh Accident — Insurance || Death after Coma after accident (more than | © § lakh (Death) Cover 48 hrs) ‘Air Ambulance Cover Up to & 40 lakh Child Higher Education Cover (for Up to @8 lakh (Male Graduation) age between 18-25. (If PAI claim | Child) is found admissible). (Upto 210 lakh Girl Child) For One Child onh Gil Child Cover for Mariage (Age 18-25 Years) Maximum 10 Lakh for two gitl children (5 tak | UP t0 & 10 lakh each) or €§ lakh for 1 Gitl Child Family Transportation- (cost of travel incurred by immediate 2 family members to reach the | 8 60,000/- place of accident) (Max.) Repattiation of mortal remains (Wax) 50,000 “Ambulance Charges (Max) %50,000/- Additional Cover for all Salary Packages, death while performing duties on foreign soil. 40 lakhs ‘Air Accidental Insurance (Death) cover ©4160 lakh (i) If Air ticket have been purchased by debit to Railway Salary Package Account through Debit Card/ Cheque / Internet Banking or (ii) where ticket is not required to be purchased by the account holder (service/combat/chartered aircrafts of ECoR) or (iii) ticket is provided by the department for official duty. Insurance cover available till 03.04.2025 and continuation thereafter will be subject to review / renewal. Terms and Conditions apply. sion in Proc Personnel) sing Charges and Relaxation in margin on Loan to RSP account holders Head Quarters, E: {— RailwayHome Loan Processing fee - Full waiver of Processing Fee For Builder Tie-up cases- 100% waiver Other than Builder Tie-up cases- Where TIR & Valuation are required, actual cost to be recovered. ‘Car Loan ——— Xpross Credit (Personal | 5 Loan) Processing fee, flat ® 1000+GST, irrespective of loan amount. 5% elaxation in Margin (90% Finance} 10% processing fee waived. 0.50% intt Concession for loan above Rs 10 Lakh. Additional 0.50 % intt Concession for Platinum variant. Online Loan available upto Rs 8.00 lakh on YONO platform ett OE. Page 16 of 24Annexure- V Foatures of Now ago SBIRuPay Card [Variant of account > [Silver Gold | Diamond | Platinum | Rhodium | Card Variant Platinum — | Platinum | Platinum Select Select Health Checkup NA NA NA ‘Once ina year MakeMy Trip NA Flat 10% instant discount (upto Rs 1500); No min purchaso; once in a quarter ‘Amazon primo NA ‘Ono Year Subscription free | Gym Membership NA NA NA ‘One month free offine | or 3-month online | subscription i} ‘SPA NA /NA NA ‘Once in a year | Lounge-Domestic | tvisitper | Tvisitper | 2 visit per 3 visit per quarter | quarter | quarter __| quarter | Lounge-International | NA NA NA 3 visit per year | Golf NA’ NA NA [Once ina year ] | Cab aggregator NA NA NA [Once ina year [Swiggy One NA '3-month membership once in a year ‘Book My Show NA Rs 250 off on purchase of 2 tickets; once ina 1 L quarter Personal Accident & 10 lakh Permanent Disability (With PoS condition 45 days) Insurance Air Accident insurance | NA 50 lakh ® 100 lakh (With PoS condition 45 | ( With PoS condition 45 days) days) Purchase Protection NA @2 lakh Swiggy Offer NA % 100 every Friday, once ina month ‘Amazon Offer 100 every Friday, once in a month NA Concierge 24°7 concierge service 100% Emergence Cash NA NA NA Emergency Cash concierge IntemationalAnnexure-VI GENERAL TERMS AND CONDITIONS OF PERSONAL ACCIDENT INSURANCE {(PAl) DEATH / PERMANENT TOTAL DISABLEMENT / PERMANENT PARITAL DISABLEMENT / AIR ACCIDENT INSURANCE (AAl) DEATH 1 Personal Accident Insurance (Death / Disability) Cover (PAI) will be available only in case of death / Disablement resulting solely and directly from accident caused by external, violent, and visible means. Accidental death is defined as per IRDA norms/ guidelines. Death / Disablement due to direct war / circumstances traceable to declared war will not be covered. 2, The Personal Accident Insurance Cover will be available to Railway Salary Package (RSP) customers (Serving). 3. Only Primary Salary Package Account holders will be eligible for coverage under policy (ie. account holder for whom salary is being credited). There should be minimum one Salary Credit within 90 days prior to the date of accident for claims being el 4. In case of death / disability by accident of a newly recruited employee, he /she will be eligible for Insurance benefits immediately after opening of RSP Account. However, if salary / Stipend is not being credited in this RSP Account after one month from opening of the account, then such customer will not be eligible for Insurance Claims. 5. The benefit of Personal Accident Insurance (Death) Cover {PAI} and Air Accident Insurance (Death) Cover {AAI} will be available to the claimant only if the account is under the Salary Package with appropriate product code of RSP as per terms and conditions of Insurance. 6. In case of multiple accounts related to a single CIF, only one account where salary is credited will be taken into consideration. 7. Joint account holders of Salary Package Accounts opened under RSP are not included under Free Personal Accident Insurance (Death) Cover {PAI} /Air Accident Insurance (Death) {AAI} Cover. 8. The Personal Accident cover will be available for the beneficiaries even in case of death in a Terroris Naxalite action. 9. Payment of Insurance will not be eligible in respect of death / disability: a. from intentional self-injury, suicide, or attempted suicide b. whilst under the influence of intoxicating liquor or drugs ¢. directly or indirectly caused by venereal disease or insanity d. arising or resulting from the insured committing any breach of the law with criminal intent. Head Quarters, et pee 18 of 24 State Bank of fn10. Insurance in respect of death due to bodily injury or any disease or illness of the insured persons is not payable, i a) Directly or indirectly caused by oF contributed to by or arising from ionising radiation or contamination by radioactive substance from any nuclear fuel or from any any nuclear waste from the combustion of nuclear fuel. b) Directly or indirectly caused by or contributed to by or arising from nuclear weapon materials. 11. The insurance under this policy shall not extend to cover death disablement resulting directly or indirectly from pregnancy or in consequence thereof. 12. In case of death due to ship accident other than declared war by Government of India shall also be covered for Personal Accident (Death) Insurance Cover. 13. Death of Indian Navy personnel, including their pilots & co-pilots crew members, resulting directly & solely from an injury sustained because of an aircraft accident, in situation which is not declared war, including while conducting rescue operations for civilians during natural disasters like flood, and other such civilian operation, to be covered under the Policy. 14. The Air Accident Insurance (Death) Cover [AA] claim will be treated as valid claim only if, Air ticket have been purchased by debit to Railway Salary Package Account using Cheque / Debit Card / Internet Banking, or where ticket is not required to be purchased by the account holder (service/combat/chartered aircrafts of ECoR) or is provided by the department for official duty. However, itis noted that total claims under this category will be limited to 25 Crore for any one Air Accident incident and maximum @ 50 crore in Policy year 04.01.2024 to 03.01.2025 for all SBI Salary Package Accounts. 15. Claimants will submit claims directly to the Insurance Company. The Insurance Company will settle claims independently, as per the Policy terms and conditions. Bank will not be a party to any dispute between the claimant and insurance company. 16. All the eligible claims will be payable by the insurance company and Bank/Broker shall have no liability whatsoever in respect thereof. 17. Claimants or their representatives have to send intimation of insurance claim to the concemed Insurance Company directly. Intimation may be sent by email phone/ letter within 90 (ninety) days of the death of the Salary Package Account Holder. However, for settlement of claims, the relevant supportive documents as per the arrangement have to submitted by the claimant subsequent to submission of intimation of claim within 180 days of the date of death of salary package account holder. Insurance company will settle the claim as per IRDA guidelines. 18. In case of death occurred due to High Altitude Condition, it will also be treated as eligible for Accidental Death. 19. Maximum Insurance claim amount payable to claimant of any deceased personnel will be Rupees 1.60 crore.20. The beneficiary on death of Primary Salary Account holder shall be as follows: i, In case of account opened in single namo, tho nominee ragistored in Salary Package Account of deceased will bo benoficiary for the purpose of insurance claim. (Bank's role will bo limited only to cortify the names of nominee as per Bank records). li, In caso, the account is opened as joint account, then the beneficiary will be the surviving account holder(s) for the purpose of insurance claim even if the nominee is available in the account, (Bank's role will be limited only to certify the names of surviving joint account holder(s) as per Bank records). ili, In caso, the account is opened as joint account, in event of death of all the account holders, the nominee, if available, will bo the benoficiary for the purpose of insurance claim. (Bank's role will be limited only to certify the names of nominee as per Bank records), iv. In cases other than |, ii and iii above the claim shall be seltled as per the procedure of the insurer. The identification of legal heirs and the authenticity of the claim will be the responsibilty of the Insurer. 21. Permanent Total Disablement (PTD) : In event of injury occurring solely and directly from accident caused by external, violent and visible means resulting in total permanent disablement, the claim will be settled as per terms and conditions on PTD of Insurance Company. 22. Permanent Partial Disablement (PPD) : Where a part of the body becomes permanently disabled (i.e partial loss) due to an accident, the claim will be settled by insurance company as per their terms and conditions. 23. Payment Of Claim:_ Insurance claim amount will be paid in beneficiary's account with State Bank of India only. Claim amount will frst be appropriated against loan outstanding with SBI, if oan amount is not covered under another Insurance Policy (Rinn Raksha). 24. Disclosures : Details in relation to claim guidelines, escalation matrix of insurance ‘company and insurance brokers, grievance redressal mechanism, claim format etc. have been placed by the bank at bank's website [Link] insurance . for information and usage of personnel / employees of ....name of First party, and also for public at large. wr page 20 of 24 suc teriaAnnexure-Vil GENERAL TERMS AND CONDITIONS OF GROUP TERM LIFE INSURANCE (GTLI) (DEATH) 1. Policy Number: 72100481905 2. Name of Insurer: SBI Life Insurance Company Limited 3. Current Policy Period: 22.02.2024 to 21.02.2025 (continuation beyond 21.02.2025 is subject to policy renewal. 4. Age Group: Entry age is 18 years (subject to condition of maintaining .... salary package account with SBI. Maturity Age is 65 years (last birthday) or superannuation whichever is earlier. 5. Alll activities of / at work are covered. 6. The account holders under railway salary package will be covered under the policy on the basis of list of employees provided by the East Coast Railway as mentioned under Para 15 of the MoU. 7. 24 hours death risk cover under one-year term insurance plan covering all deaths including suicided is covered from day one subject to addition of the eligible account holder in policy list maintained with the insurance company. The data for which is to be supplied to the insurance company as per the terms of Para 15 of this MoU. [Link] medical examination of individual Salary Package Account holder will be undertaken as it will be a group policy 9. The claimant of the salary account holder needs to submit claim form along with required documents directly to the Insurance Company. 10. Nominee will not be asked at the time of addition of members or members joining the policy. Claimant / Beneficiary to be decided as under-. a) In case of account opened in single name, the nominee recorded in Bank will be beneficiary for the purpose of insurance claim. (Bank's role will be limited only to certify the name of nominee as per Bank records). b) In case, the account is opened as joint account, then the beneficiary will be the surviving account holder(s) for the purpose of insurance claim even if a nominee is available in the account. (Bank's role will be limited only to certify the names of surviving joint account holder(s) as per Bank records). ©) In case, the account is opened as joint account, in event of death of all the account holders, the nominee in salary account in Bank's system, if available, will be the beneficiary for the purpose of insurance claim. (Bank’s role will be limited only to certify the names of nominee as per Bank records). d) In case other than A, B, and C, above the nominee shall be the beneficiary in salary account holders service records with the employer, in whose favour terminal dues are paid by the employer, basis certificate issued by the employer to that effect. e) Incases other than A, B, C and D above the claim shalll be settled as per the procedure of the insurer. The identification of legal heirs and the authenticity of the claim will be the responsibility of the Insurance Company, 11. Claims will be processed by the insurance company independently; Bank or Brokers will not be a party to ute arising out of claim settlement process at any stage. he cep” Page 21 of 24 Head Quarters, A’ist Coast Railway State Bank of tndia~[Link] Insurance Company should entertain claims where intimation from branch/claimant is received by them by email/ fax/ letter within 90 (ninety) days of the death of the Salary Package Account Holder. The claim should be settled within 7 days on receipt of required documents at the centralized point of the insurer. All admissible claims where death happens within the Policy period are to be paid by the Insurance Company whether the Policy is subsequently renewed or not. Name of Insurance Company : M/s SBI Life Insurance Ltd Escalation Matrix GTL Policy for Policy Period 2024-25 (22.02.2024 to 21.02.2025) Escalation] Name of | Designation | e-mail ID Mob No Level Person a ‘Anand Iyer | KAM. anand iyer@[Link].in_| 9004196243 2 Rakesh Ku | ASM Kurakesh@[Link] | 9793600881 Sharma Toll Free Number for claim intimation/ query: 1800 267 9090 Email ID for claim intimation/ query : [Link]@[Link] Escalation Matrix: Insurance Broker Name of Insurance Broker : Mis Anand Rathi Insurance Broker Ltd GTI Policy for Policy Period 2024-25 (22.02.2024 to 21.02.2025) Escalation Matrix Escalation |Name of | Designation | e-mail ID Mob No Level Person 1 Kailash Sen | Officer kailashsen@[Link] | 0291- 3508221 2 Aniruddha | Sr Officer | aniruddhasargade@rathi. | 8657905748 Sargade com 3 Ganshyam | Dy Manager | ganshyamsuthar@rathic | 8657728101 Suthar om 4 Kunal Manager kunalbalakrishnan@rathi. | 9892557421 Balakrishnan com Toll Free Number for claim intimation’ query: 1800 123 8733 Email 1D for claim intimation/ query : sbigti@[Link] he ayes Page 22 of 24 Head Quarters) E: State Bal a : naire LDAnnexure-Vill GENERAL TERMS AND CONDITIONS OF SUPER TOP-UP HELATH INSURANCE Details of Supor Top-Up health Insuranco Policy for Railway Salary Package ‘Claim Support Matrix: Product brief ‘Super Top up Health insurance Plan for (1 Adult, 2 Adult, 2 Adult + 2 Child) plan with Sum Insured ‘option 15 lakh with 2 lakh deductible and 30 Lakh with 3 lakh aggregate deductible by Bajaj Allianz General Insurance Co Itd, on individual payment basis Premium table (Including Tax) with Sum Insured and deductibles is as below. ‘Sum Insured 1A A (Premium | 2ZA+IC (Premium Deductible | (Premium 2) 2) 2 See 15 Lae/ 2 lac 1,623/- 1,763/~ 1,843/~ 1,995/— 30 Lac/ 3 Lac 2,056/- 2,229/- 2,332/- 2,495/— ures: . A Super Top up health Indemnity insurance Plan that helps Individual and his/her family stay adequately insured at the time of Hospitalization event. . Coverage available for |Adult, 2 Adult, 2 Adult+ 1 Child and 2 adult + 2 Child. + In- Patient Hospitalization is considered as treatment + Day eare procedure is covered. + Entry age 18 Years to 65 Years (Child age 3 month to 25 Years) + 60 days Pre and 90 days Post Hospitalization also Covered. + Medical Advancement Surgery Covered + Road Ambulance upto Rs 2000/- + Ayush Treatment also covered + Renewal upto 75 year + Auto Renowal option is available Waiting Period: = For Accidental Hospitalization no waiting period. + Hospitalization for illness 30 days waiting period is applicable. + Pre-Existing disease waiting period is 24 Month. + __ Specific disease waiting period is 24 Month. Policy Buy Journey: Policy can be purchased through online and offline both options available Claim Process for Cashless and Reimbursement Intimation: Information regarding intimation of Claim: Customer or individual claiming on customer's behalf must promptly, compulsorily and in any event within 48 hours of admission toa Hospital give intimation of claim including written information or telephonic intimation to Bajaj Allianz’ Call Centre on the number (1800 103 2529) provided on the health card. Intimation should include details of policy number, card number of claimant, name of claimant, name of hospital, contact number and address of hospital, complaints/ailment/diagnosis for which treatment is being sought, room type and estimated expenses, : GW? _ Page 23 of 24 ist Coast Railway State Bad ocincta Head Quarters,Cushless Request: Need to show the Health ID card of the patient to avall Cihiess facility at our Network Hospital helpdesk Hospital formalities shall be com, through Email or Hospital portal, For status you can utilize our w Reimbursement: Customers ar below address Baja Allianz General Insurance Co. Ltd Bajaj Finserv Building, A -Wing 2nd Floor, Bajaj Finserv Buildin [Off Nagar Road, Viman Nagar, Pune - 411.014, Maharashtra ‘Claim status ean be viewed 0 pleted, and Pre-authorization form shall be send at Bajaj Allianz /eb links of connect to our call center (Toll Free: 1800 103 2529) © required to send hardeopies within 30 days post discharge on iz, Behind Weikfield IT Park, uips/general [Link]/BagicNxv/IntlouseS Phim -xtemalUserCC jsp ‘SPOC Preauth@[Link] Claims escalation matrix [First Escalation Sandip, Harak@[Link] 2nd Escalation [Link] @[Link] 3rd Escalation Tejveer Singh(@[Link] ‘General Exclusions: 1. Investigation & Evaluation a) Expenses related to any admission primarily for diagnostics and evaluation purposes only are excluded even if the same requires confinement at a hospital. 5) Any diagnostic expenses which are not related or not incidental to the current diagnosis and freatment are excluded, 2. Rest Cure, rehabilitation and respite care a) Expenses related to any admission primarily for enforced bed rest and not for receiving treatment. Any dental treatment that comprises of cosmetic surgery, 2. Medical Expenses where Inpatient care is not warranted and does not require supervision of Qualified nursing staff and qualified medical practitioner round the clock 3. War, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, commotion, unrest, rebellion, revolution, insurrection, military or usurped power or confiscation oF Nationalization or requisition of or damage by or under the order of any government or public local authority. Any Medical Expenses incurred due to Act of Terrorism will be covered under the Certificate of insurance Note: Above is write up is summary of Product feature along with Basic Terms & Conditions. For More information. Please refer policy wordings www. [Link], All policy conditions will be available with Certificated of insurance, Page 24 of 24