- Some products that needs to attend in person.
- They need to bring the package from us with the requirements
- We make sure that their application will be accepted.
- We will validate all the requirements
- We are increasing the change for the application to be accepted by the government
- When they are in the website, ask if they can see the word FINALLY.
- Important is the disclaimer
- GOVPLUS is a private online software
- Fully registered in the state and local laws
- Customer no longer needs to fill out repetitive forms
- We are automating everything for the convenience of the customer
- They will received and email stating the information that we need
- They will have a tracking number to use to check the status of the request
- Online payment. Currently – we are accepting card of the customer
PAYMENT METHOD
- Customer only pay it their end not over the phone
- Through Gove plus dashboard
- For a first time user, fill out personal information, chose what
- No limit for the bank
- Application Review Status
- When their something wrong with their mailing address, we will be the one to contact them
through email to ask for the correct information.
- Customized packets for selected applications
- Something that we need to send to customer
- There should be a timeframe
Government Fees - generate checks
- Some applications need for them to submit it personally
Additional Help
- We offer them after care
- Like follow ups
2 types of expedited
- Once the GovPlus received the application
- From GovePlus
- Once customer already paid for the expedited fee we will prioritized the application.
- We are not giving advice because we are not professional or expert.
- We no longer monthly subscription
EXAMPLE:
Passport processing- after the payment another page will show up – the subscription
- If they accept the offer subscription- they can use ther auto renewal feature, and will be able to
use the uupcoming product in GovPlus – family packahge
-
- If the customer is on the other line it means they alreay agreed to the terms and condition
-
Governement fees if there is
Annual subscription fee – 139.00 Annually
We no longer have this monthly subscriptions
- If the actual back account is deactivated- we cannot process a refund
- We can offer and electronic check but still under the approval of miss
REFUND
- After processing the refund- it will take 1-3 bus days
- - we will credited it back to the same payment method
- - they will received an email confirmations within the day
-
REFUND:
We don’t process refund. But we will just create a ticket, and then endorse it via slack and the support
will process it for us.
- The card that they already use for the application was already canceled
The refund will still be credited back to the same account only if the card is cancelled,
- And if they did not received the refund within 1 - 3 business days, then they can contact their
bank so the can reroute to the other bank. It depends
- If the account is cancelled or closed
o Ask for support if we can issue echecks
ECHECK approved for refund
- Question: will they received it within 1-3 days
GUID ON HOW WE OFFER PARTIAL REFUND
Scenario :
- If customer is asking for a refund because they change their mind and if shes threatening, then
provide full refund, process it in slack and inform support.
, but if the customer is negotiable then provide the partial refund.
If the customer decided to proceed the application, and want to received the partial refund,
make sure to emphasized it to the request
That the customer wants to proceed but request for a partial refund.
PARTIAL REFUND HAS 2 route
- Partial /End of application
o Application canceled
Refund will be procees via admin
- Partial refund and will continue with the application
o Inform support so they can used different tools