HCLTech’s
ValueNow program
Value-focused assessment for
leveraging ServiceNow excellence
Introduction
Navigating the ever-evolving landscape of modern business presents a series of formidable
challenges, each requiring careful navigation and strategic foresight. Critical issues that demand
immediate attention and effective solutions lie at the forefront of these obstacles.
▪ The lack of innovation and agility within organizational processes can stifle creativity and hinder
swift responses to market dynamics.
▪ Concurrently, existing deployments often face performance bottlenecks, hindering operational
efficiency and user and customer experiences.
▪ Ensuring alignment with evolving business goals is paramount, as platforms must continuously
adapt to meet changing objectives.
Moreover, business growth often leads to the accumulation of technical debt stemming from
complex, heavily customized systems that become increasingly difficult to manage. Amidst these
complexities, the imperative of maintaining robust security measures and compliance standards
cannot be overstated, as the stakes for operational integrity and trust have never been higher.
This brochure explores these challenges in-depth, offering actionable insights and innovative
solutions to empower organizations to overcome these obstacles and unlock their full potential.
Redefining a new age of excellence with
HCLTech's ValueNow Program
Introducing HCLTech's ValueNow program, a We adopt a targeted approach to facilitate
value-focused assessment for leveraging AI/ML-led automation and GenAI-based use
ServiceNow excellence. This initiative presents case deployments, ensuring an elevated,
a holistic solution for organizations aiming to enriched, personalized experience for everyone,
optimize their ServiceNow platform, thus regardless of their respective personas.
elevating various persona-based experiences
Through in-depth assessment and strategic
driven by the platform.
guidance, ValueNow empowers you to unleash
Our program distinguishes itself with its the full potential of your ServiceNow
meticulous scrutiny of platform configurations, investment, enhancing efficiency, agility, user
workflows and integrations, tackling the satisfaction and experiences across all
complexities of platform intricacies, touchpoints.
performance hurdles, alignment with industry
Embark on a journey to platform excellence
benchmarks, optimum utilization of AI and
with HCLTech's ValueNow program, where each
GenAI capabilities and maintaining
insight paves the way for transformative action.
environmental standards, with a focus on
sustainable planet, product and technology.
The ValueNow program is powered
by four key principles known as ACES
Assess
Do you have the right assessment approach
for your ServiceNow environment?
Change
Have you defined the right change strategy to suit
HCLTech's your business' long-term vision and mission?
ValueNow
Program Enhance
Suggest AI and GenAI-based enhancements
as part of the assessment strategy.
Sustain
Devise a sustainable platform encompassing
sustainable technologies and ESG responsibilities.
Key pillars of the ValueNow program
The multidimensional framework explores eight key areas to help you maximize the value of your
ServiceNow investments. Leveraging this framework, enterprises can achieve operational
excellence, enhance agility and drive innovation.
Maturity –
Maintenance Security AI and
Platform User Application
and Adoption and Performance GenAI
Architecture Experience and
Administration Policies Readiness
Operations
9 Assessment Lifecycle Stages | 8 Assessment Pillars | 280+ Assessment Criteria
ValueNow program benefits
The following benefits are delivered when you successfully
run HCLTech’s ValueNow Program in your organization:
▪ Measures ServiceNow maturity
▪ Drives IT consumerization
▪ Improves business-IT alignment
▪ Establishes GenAI IT operations
▪ Initiates task prioritization and sequencing
▪ Delivers sustainable IT
Assessment lifecycle
We believe tailoring the ValueNow program to your unique environment, requirements and industry
vertical is essential to program success. Nevertheless, we outline below a standard assessment
lifecycle that can be adopted as the first step toward a tailored ValueNow program. The Assessment
lifecycle is typically comprised of nine stages:
1. Project kickoff:
We start by understanding
your business requirements,
identifying stakeholders and Project
Kickoff
finalizing the project plan.
Final
ValueNow Assessment
2. Assessment: Report
Evaluation of the current as-is 1
capabilities of the ServiceNow 9 2
platform, processes, Drafting Conduct
architecture, user adoption, ValueNow
license and AI/GenAI Report 8 3 Interviews
readiness.
3. Conduct interviews: 7 4
Engage with functional
6 5
Highlighting Expectation
representatives for varied Challenges Mapping
perspectives.
4. Expectation mapping: Records
Functional
& Artifacts
Evaluation
Align and present mapped Analysis
expectations to stakeholders.
5. Functional evaluation:
Evaluating data quality, examination of the 8. Drafting ValueNow report:
infrastructure capabilities and transactional data.
organizational readiness is Compile findings and
crucial for GenAI solutions. recommendations into a
7. Highlighting challenges:
comprehensive report.
6. Records and artifacts Consider platform, process,
analysis: operational, environmental, 9. Final ValueNow report:
risk and compliance Present the final report for
Uncover operational gaps challenges.
through meticulous stakeholder review and
sign-off.
Impact of HCLTech's recommendations
The HCLTech ValueNow program is designed and focused on continually enhancing employee and
customer experiences. After successfully implementing the recommendations made by the
ValueNow program, your organization can achieve significant operational and business advantages.
Here are some key benefits:
Business benefits
15%-20% 20%-25% 20%-25%
cost savings through faster time to market increase in customer
efficiency gains and through streamlined satisfaction due to faster
reduced errors workflows and automation responses and improved
data accuracy
10%-15% 15%-20% 15%-20%
market share increase scalability boost through ROI increase driven by
through AI and GenAI automated processes faster time-to-value and
capabilities enhanced scalability
15%-20% 15%-20%
reduction in TCO costs reduction in carbon
due to lower maintenance footprints achieved through
and increased efficiency cloud-based service
Operational benefits
Enhanced
Improved Reduced decision-making and Improved
data accuracy error rates actionable insights user adoption
Streamlined Proactive issue Optimized Zero-touch
workflows resolution resource allocation automation
Why HCLTech
▪ 360-degree elite partnership for co-innovation
and co-creation
▪ Industry-tailored solutions deliver business
outcomes
▪ ServiceNow GenAI Labs
▪ Dedicated Customer Experience Centers
▪ Access to training, matchmaking tools and
beta-release product version
▪ GenAI-powered offerings and value frameworks
to elevate experiences at all business touchpoints
▪ Global presence to deliver value for customers
across all geographies
▪ Large pool of skilled and certified resources to
manage client business demands
▪ A focused CoE is working towards creating
industry vertical solutions for global clients
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