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Understanding Marketing and Market Structure

Chapter 10 - IGCSE
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0% found this document useful (0 votes)
3 views6 pages

Understanding Marketing and Market Structure

Chapter 10 - IGCSE
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

3) MARKETING

CHAPTER 10: MARKETING, COMPETITION AND THE CUSTOMER

WHAT IS A MARKET?

A market consists of all buyers and sellers of a particular good/service.

WHAT IS MARKETING?

• By definition, marketing is the management process responsible for identifying, anticipating and
satisfying consumers’ requirements profitably.

• This will involve the process of market research, promotion and advertising, distribution, pricing and
sales.

• Marketing will be carried out by the Marketing department which will be led by a Marketing
Director/Marketing Manager and so on.

THE STRUCTURE OF A MARKETING DEPARTMENT

Marketing
Director

Sales Market Research Promotion Distribution

Regional Sales Regional Sales


Advertising Promotion
Manager Manager

Notes by: Priyanga Vijei Abinandan 1


• The Sales department, which handles and monitors the sales of the product. Each region will be
handled by separate sections and products will be distributed accordingly. If there are exports, there can
also be an export department functioning.

• The Market Research department finds out customer needs, changes in markets and competitors
actions and their impacts. The information given by the market research department will be used to for
research and development of new products, sales and promotions strategies and pricing.

• The Promotion department mainly handles the advertising for products. It also selects the most suitable
types of promotion for the campaigns. The department will function based on a marketing budget and is
usually compelled to decide/prioritize the most effective promotional methods.

• The Distribution department transports the products to the market.

THE ROLE OF MARKETING

• Identifying customer needs through market research

• Satisfying customer needs by producing and selling goods and services

• Maintaining customer loyalty: Building customer relationships through a variety of methods that
encourage customers to keep buying one firm’s products instead of their rivals’. For example, loyalty
card schemes, discounts for continuous purchases, after-sales services, messages that inform past
customers of new products and offers etc.

• Gain information on customers: By understanding why customers buy their products, a firm can
develop and sell better products in the future

• Anticipate changes in customer needs: The business will need to keep looking for any changes in
customer spending patterns and see if they can produce goods that customers want that are not
currently available in the market.

OBJECTIVES OF THE MARKETING DEPARTMENT

• Raise awareness of their product(s)

• Increase sales revenue and profits

• Increase or maintain market share (this is the proportion of sales a company has in the overall market
sales. For example, if in a market, $1 million worth of toys were sold in a year and company A’s total
sales was $300,000 in that year, company A’s market share for the year is ($300,000/ $1000000) *100 =
30%).

• Enter new markets at home or abroad

• Develop new products or improve existing products.


Notes by: Priyanga Vijei Abinandan 2
MARKET CHANGES

WHY CUSTOMER SPENDING PATTERNS CHANGE:

• Change in their tastes and preferences

• Change in technology: as new technology becomes available, the old versions of products become
outdated and people want more sophisticated features on products.

• Change in income: the higher the income, the more expensive goods consumers will buy and vice versa

• Ageing population: in many countries, the proportion of older people is increasing and so demand for
products for seniors are increasing (such as anti-ageing creams, medical assistance etc.)

THE POWER AND IMPORTANCE OF CHANGING CUSTOMER NEEDS:

Firms need to always know what their consumers want (and they will need to undertake lots of research
and development to do so) in order to stay ahead of competitors and stay profitable. If they don’t
produce and sell what customers want, they will buy competitors’ products and the firm will fail to
survive.

WHY SOME MARKETS HAVE BECOME MORE COMPETITIVE:

• Globalization: Products are being sold in markets all over the world, so there are more competitors in
the market

• Improvement in transportation infrastructures: Better transport systems means that it is easier and
cheaper to distribute and sell products everywhere

• Internet/E-Commerce: Customers can now buy products over the internet from anywhere in the world,
making the market more competitive

Notes by: Priyanga Vijei Abinandan 3


HOW BUSINESS CAN RESPOND TO CHANGING SPENDING PATTERNS AND INCREASED
COMPETITION:

A business has to ensure that it maintains its market share and remains competitive in the market. It can
ensure this by:

• Maintaining good customer relationships: by ensuring that customers keep buying from their business
only, they can keep up their market share. By doing so, they can also get information about their
spending patterns and respond to their wants and needs to increase market share.

• Keep improving its existing products, so that sales are maintained.

• Introduce new products to keep customers coming back, and drive them away from competitors’
products.

• Keep costs low to maintain profitability: low costs means the firm can afford to charge low prices. And
low prices generally means more demand and sales, and thus market share.

NICHE & MASS MARKETING

NICHE MARKETING: Identifying and exploiting a small segment of a


larger market by developing products to suit it. For example, Versace
designs and Clique perfumes have niche markets- the rich, high-status
consumer group.

Advantages:

• Small firms can thrive in niche markets where large forms have not yet been established

• If there are no or very few competitors, firms can sell products at a high price and gain high profit
margins because customers will be willing be willing to pay more for exclusive products.

• Firms can focus on the needs of just one customer group, thereby giving them an advantage over large
firms who only sell to the mass market.
Notes by: Priyanga Vijei Abinandan 4
Limitations:

• Lack of economies of scale (can’t benefit from the lower costs that arise from a larger
operations/market)

• Risk of over-dependence on a single product or market: If the demand for the product falls, the firm
won’t have a mass product they can fall back on

• Likely to attract competition if successful

MASS MARKETING: Selling the same product to the whole market with no attempt to target groups
within it. For example, the iPhone sold is the same everywhere; there are no variations in design over
location or income.

Advantages:

• Larger amount of sales when compared to a niche market

• Can benefit from economies of scale: a large volume of


products are produced and so the average costs will be low
when compared to a niche market.

• Risks are spread, unlike in a niche market. If the product isn’t


successful in one market, it’s fine as there are several other
markets

• More chances for the business to grow since there is a large


market. In niche markets, this is difficult as the product is only targeted towards a particular group.

Limitations:

• They will have to face more competition


• Can’t charge a higher price than competition because they’re all selling similar products
• High cost of advertising
• Standardized products and may not meet specific need of all customers.

Notes by: Priyanga Vijei Abinandan 5


MARKET SEGMENTATION
A market segment is an identifiable sub-group of a larger
market in which consumers have similar characteristics and
preferences

Market segmentation is the process of dividing a market of


potential customers into groups, or segments, based on
different characteristics. For example, PepsiCo identified the
health-conscious market segment and targeted/marketed the
Diet Coke towards them.

Markets can be segmented on the basis of:

• Socio-economic groups (income)


• Age
• Location
• Gender
• Lifestyle
• Use of the product (home/ work/ leisure/ business) etc.

Each segment will require different methods of promotion and distribution. For example, products
aimed towards kids would be distributed through popular retail stores and products for businessmen
would be advertised in exclusive business magazines.

Advantages:

• Makes marketing cost-effective, as it only targets a specific segment and meets their needs.
• The above leads to higher sales and profitability
• Increased opportunities to increase sales

Notes by: Priyanga Vijei Abinandan 6

Common questions

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By deeply understanding customer needs, a firm can more effectively anticipate market changes and maintain competitiveness. This understanding allows the firm to detect shifts in customer preferences, such as technology adoption or demographic trends, and respond proactively with relevant product offerings. This proactive approach not only satisfies current customer demands but also positions the firm to quickly adapt to new market dynamics, thereby reducing the risk of losing customers to competitors who may not be as responsive .

Focusing solely on niche marketing exposes a business to several risks, including lack of economies of scale, over-dependence on a single product or market, and potential attraction of competition if the niche becomes profitable . In the long-term, these risks can threaten sustainability as the company may not be able to lower costs effectively without scale advantages, face declines if niche demand falls, and have limited resilience to competitive pressures. Diversifying into mass markets or broadening product lines could mitigate some of these risks, enhancing sustainability .

Businesses can employ several strategies in response to the challenges of an aging population and technological changes. For the aging demographic, product offerings must be tailored to include accessible features and align with their preferences, while marketing should effectively target senior consumers. Meanwhile, staying ahead of technological changes requires continual investment in research and development to integrate new technologies into products, ensuring they meet consumers' evolving expectations. These strategies ensure sustained competitiveness and relevance in changing markets .

Market segmentation influences promotional and distribution strategies by tailoring them to the specific needs and characteristics of the target segments . For example, products aimed at children may be promoted through popular retail stores and advertised in media channels children engage with, while products for professionals might be featured in business magazines and specialty retailers. This targeted approach enhances marketing efficiency and effectiveness by aligning distribution and promotional methods with the preferences and behaviors of each segment, maximizing engagement and conversion rates .

Advancements in technology can significantly shift consumer spending patterns as new, sophisticated product features render older versions obsolete. This requires businesses to align their product development strategies with technological trends to stay relevant. By incorporating cutting-edge technology into new products, firms can cater to consumers' evolving expectations, ensuring that their offerings remain competitive in the market. Failing to adapt product development to these technological shifts can lead to a decline in market share as consumers switch to competitors' innovative solutions .

Mass marketing enables a business to achieve economies of scale by producing a large volume of standardized products, resulting in lower average costs per unit . This cost advantage allows the business to implement competitive pricing strategies, often leading to lower prices that can increase demand and market share. However, the requirement for high advertising costs and facing greater competition may limit the ability to significantly undercut competitors while maintaining profitability . Balancing these factors is crucial for setting effective pricing strategies in mass markets.

Globalization increases competition in markets by facilitating the sale of products globally, which introduces more competitors into local markets . To mitigate these challenges, businesses can maintain good customer relationships to retain loyalty, continually improve existing products, introduce new offerings, and keep costs low to enhance price competitiveness . These strategies help businesses adapt to increased competition by ensuring they meet evolving customer needs and maintain market share.

An aging population implies increased demand for products tailored to seniors, such as anti-aging creams and medical assistance devices . Businesses need to adjust product development to include features that appeal to this demographic, such as ease of use and functionality. Marketing strategies should also be adapted to effectively reach and communicate with older consumers. This may involve rethinking promotional platforms and messaging to ensure they resonate with the values and preferences of senior customers. Ignoring these demographic shifts may result in missed opportunities and loss of market presence .

Market segmentation contributes to cost-effectiveness in marketing strategies by allowing businesses to target specific sub-groups of a larger market with similar characteristics and preferences. This targeted approach means that marketing efforts and resources can be concentrated on a particular segment, thereby reducing wastage and increasing efficiency in the use of marketing budgets. As a result, the promotion is more relevant and resonant with the targeted consumers, leading to higher sales and profitability .

The Market Research department is tasked with understanding customer needs, market trends, and competitive actions, providing crucial insights that shape product development, sales, and promotional strategies . In contrast, the Promotion department focuses on advertising and selecting effective promotional methods within a defined budget . While the Market Research department gathers and analyzes data to inform decision-making, the Promotion department implements strategies to communicate and engage with the target audience based on those insights, thereby driving sales and brand awareness .

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