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Understanding Consumer Rights and Protection

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0% found this document useful (0 votes)
33 views9 pages

Understanding Consumer Rights and Protection

Imp

Uploaded by

vihaanmalik
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Consumer Rights

SUBJECT ENRICHMENT

Vihaan Malik | 13-07-2024


Contents :-

PAGE 1
Acknowledgement
I am using this opportunity to express my gratitude to my teacher Ms.
Vaneeta Sambhar who gave me this golden opportunity to do such a
good project on the topic, “Consumer Rights”.

I am thankful to everyone who supported me for the completion of


Projects and gave me their aspiring guidance, friendly advice and
invaluable feedback during the project. I am sincerely grateful to all
my friends, co-partners,, family and guide who shared their truthful
and illuminating views on a number of issues related to the project by
devoting their precious time.

PAGE 2
Introduction

We go to market and buy a variety of goods and avail services required


in or day to day life. In Exchange of these goods and services we pay
them money and derive satisfaction by consuming them. But
sometimes we feel unsatisfied due to poor quality, high prices, false
promises made in advertisements etc. and so on. This is done because
we are not aware of our rights as consumer.

Objective
The objective of the project is to reduce consumer exploitation by
making them aware about their rights as a consumer.

Who is a consumer?
A person who has indicated his or her willingness to obtain goods
and/or services from a supplier with his intention of paying for them.

Someone has purchased goods and/or services for personal


consumption.

A person or group of people such as household, who are the final users
of products. The Consumer’s use is final in the sense that the product
is usually not improved by the use.

PAGE 3
Consumer Protection and Common Problems faced by
Consumers In Market Place?
Consumer protection refers to the measure adopted to safeguard and
the interest and rights of consumers and to help them in getting the
grievances redressed. Consumer Protection means protecting the
consumers from unscrupulous exploitation and unfair trade practices
of a seller or a producer for maximizing their profits.

How Consumers are exploited?


Due to the expansion of business activities in an economy. We have a
variety of goods available in the market. The demand. For goods and
services is influenced by the advertisements in television, newspaper
and magazines. The companies spend a considerable amount on an
advertisements alone attract - consumers and feed information that
they want us to know, - But not the information that we as consumer
want. When: - we, as consumer do not have sufficient information
about - the products, we normally get exploited and are sometimes
even harassed by business community.

Sub-Standard Quality
The Goods sold are sometimes of sub-standard quality selling of
medicine beyond their expiry dates is generally the grievances of
consumer.

High Prices
Very often the traders charge a higher price than the prescribed retail
price

PAGE 4
Duplicate Articles
In the name of genuine products or goods fake or duplicate items are
being sold to the consumers.

Artificial Scarcity
In order to amass illegitimate profit, businessman create artificial
Scarcity by hoarding. They sell it later at higher prices.

False or Incomplete information


Sellers easily mislead consumers by giving wrong information about
the product, its price, quality etc.

Factors Causing exploitation to


Consumer
Limited Information
In a capitalist economy, produces and sellers are free to produce any
goods or services in any quantity and there is no regulation on the
prices. In the absence of information about different aspects of the
products, namely, prices, quality, condition of use etc., the consumers
are liable to make a wrong choice & lose money.

Limited Supplies
The consumers are exploited when the goods and services are not
available in the required quantity or numbers.

PAGE 5
Limited Competition
When only one producer or group of producer or a group of persons
control the production and supply of a product and is in a position to
restrict the availability of supplies there is possibility of manipulation
in prices and availability.

Illiteracy
Illiteracy is one of the major drawbacks that lead to the exploitation of
consumers.

Consumer Movement
Consumer’s movement arose out of the following:
Dissatisfaction of the consumers as many unfair practices
were being indulged by the sellers
There was no legal system available for consumers to protect
them from exploitation in the market place.

Need of Consumer Movement


1) Providing Consumer education
2) Providing Consumer protection
3) Building pressure on government
4) Arranging consumer protection programmes.
5) Organizing public opinion
6) Providing guidance to consumers
7) Fight against marketing system

PAGE 6
Consumer Movement in India
It took many years for organizations in India and around the world, to
create awareness amongst people. In India, the consumer movement
as a social force originated with the necessity of protecting and
promoting the Interests of consumers against unethical and unfair
trade practices. Rampart food shortages hoarding, black marketing,
adulteration of fond and edible oil gave birth to the consumer
movement in an organized form in the 1960s. Till the 1970s consumer
organization were largely engaged in writing articles & holding
exhibitions. They formed consumer groups to look into malpractices in
ration shops & overcrowding in the road passenger transport. More
recently, India witnessed an upsurge in the number of consumer
groups.

Consumer Protection Act 1986


Consumer Protection Act 1986 was passed in year 1986 was enforced
from July 1st 1987 with the motive to protect the interest of consumers
from being exploited by the shopkeepers or markets to maximize
profits which ultimately harmed the wellbeing of the consumer &
Society.

This act teaches the consumers to make right choice about their rights
and responsibilities of being a consumer & Make them aware that how
to seek redressal if they any kind of exploitation.

PAGE 7
Bibliography
Wikipedia : [Link]

Vedantu : [Link]

Photos : unsplash and Pixabay

[Link]

PAGE 8

Common questions

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The consumer movement in India originated in the 1960s in response to rampant food shortages, hoarding, black marketing, and product adulteration . Initially, efforts were made by consumer organizations in the form of writing and exhibitions to raise awareness . By the 1970s, consumer groups began to look into malpractices and organize against unfair practices . The implementation of the Consumer Protection Act in 1986 formalized these grassroots efforts into a legal framework, providing institutional support for consumer rights and redress .

Consumers often face exploitation through various means such as sub-standard quality products where items sold do not meet the promised standards . Traders might charge higher prices than the prescribed retail price, misleading consumers financially . Duplicate articles are also a problem, where fake products are sold as genuine, misleading the consumers . Another method is creating artificial scarcity to drive up prices . Additionally, false or incomplete information about product quality, price, or conditions misguides consumers, causing them to make uninformed choices .

Consumer education plays a crucial role in combating exploitation by equipping consumers with the knowledge needed to recognize and resist unfair practices . Educated consumers are more likely to make informed decisions, advocate for their rights, and hold businesses accountable for ethical practices. This empowerment reduces the probability of falling victim to deceitful marketing tactics and contributes to a fairer marketplace . Furthermore, informed consumers can influence market trends and encourage businesses to comply with ethical standards and transparent practices .

False or incomplete product information adversely affects consumer decision-making by leading to uninformed purchases that do not meet consumer needs or expectations . This results in dissatisfaction and loss of consumer trust in both individual sellers and the broader marketplace. Over time, it can lead to a negative perception of the market, discouraging consumer participation and increasing demand for stricter regulations . Moreover, it creates an uneven playing field where honest businesses may suffer due to unfair competition from unscrupulous sellers .

Illiteracy contributes to exploitation by limiting a consumer's ability to understand their rights and the nature of the products they purchase. Without the ability to critically evaluate information such as product quality or terms of service, illiterate consumers are more vulnerable to misleading advertisements and unfair trade practices . This lack of education impedes their participation in consumer movements or their ability to seek legal redress, perpetuating their exploitation .

Limited competition arises when one or a few producers dominate the market, controlling both production and supply. This lack of competition allows these producers to manipulate availability and prices to their advantage, often leading to higher prices and restricting consumer choices . The implications include consumer dependency on limited options, reduced market efficiency, and potential exploitation through unfair pricing practices .

The concept of consumer's final use acknowledges that consumers are the last link in the product lifecycle, meaning they typically do not resell or improve a product after purchase . This final use places them at a disadvantage as they bear the full brunt of inadequate quality, misleading information, or unethical practices without recourse to offset losses . Therefore, it underscores the vital need for robust consumer protection to ensure they receive fair value for their purchases and are protected against exploitation, affirming the importance of legal and educational resources for consumer advocacy .

Advertisements significantly influence consumer choices by shaping perceptions and expectations about products and services . However, they often emphasize appealing aspects while omitting crucial information that consumers need to make informed choices, leading to potential misuse . This can result in consumers being misled about product quality or functionality, leading to dissatisfaction and financial loss . Misleading advertisements can exploit consumer psychology, driving impulse purchases based on exaggerated claims . Therefore, stricter regulations and truth-in-advertising campaigns are essential to mitigate exploitation risks .

Beyond legislation, enhancing consumer protection could involve measures such as increasing consumer education and awareness programs that teach individuals about their rights and how to seek redress . Strengthening consumer advocacy groups and fostering community participation can help monitor and report unethical practices . Encouraging transparency in marketing and product information, along with technological solutions like mobile apps for verifying product authenticity, can also empower consumers . Collaboration between government and non-governmental organizations can ensure adaptive strategies to address evolving market challenges .

The Consumer Protection Act of 1986 marked a pivotal moment in India by establishing the first legal framework to actively protect consumer rights and provide a mechanism for redressing grievances . Its significance lay in empowering consumers by legally recognizing their rights to information, safety, and choice while deterring unfair trade practices by mandating accountability for sellers . The act aimed to shift consumer interactions by fostering informed decision-making and increasing consumer awareness of legal support against exploitation .

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