1

2
WHOIS Lookup for [Link]
([Link]

[Link]
Updated 1 second ago
Domain Information
Domain: [Link]
Registrar: PDR Ltd. d/b/a [Link]
Registered On: 2023-02-18
Expires On: 2024-02-18
Updated On: 2023-08-31
Status: clientTransferProhibited

Name Servers:
[Link]
[Link]
[Link]
[Link]

Registrant Contact
Organization: Newtonia Ltd
State: Dhaka
Country: BD

Raw Whois Data

Domain Name: [Link]
Registry Domain ID: D349454334-CNIC
Registrar WHOIS Server: [Link]
Registrar URL: [Link]
Updated Date: 2023-08-31T17:05:40.0Z
Creation Date: 2023-02-18T12:53:25.0Z
Registry Expiry Date: 2024-02-18T23:59:59.0Z
Registrar: PDR Ltd. d/b/a [Link]
Registrar IANA ID: 303
Domain Status: clientTransferProhibited
[Link]
Registrant Organization: Newtonia Ltd
Registrant State/Province: Dhaka
Registrant Country: BD
Registrant Email: Please query the RDDS service of the Registrar of Record
identified in this output for information on how to contact the Registrant,
Admin, or Tech contact of the queried domain name.
Admin Email: Please query the RDDS service of the Registrar of Record
identified in this output for information on how to contact the Registrant,
Admin, or Tech contact of the queried domain name.

3
Tech Email: Please query the RDDS service of the Registrar of Record
identified in this output for information on how to contact the Registrant,
Admin, or Tech contact of the queried domain name.
Name Server: [Link]
Name Server: [Link]
Name Server: [Link]
Name Server: [Link]
DNSSEC: unsigned
Billing Email: Please query the RDDS service of the Registrar of Record
identified in this output for information on how to contact the Registrant,
Admin, or Tech contact of the queried domain name.
Registrar Abuse Contact Email: @[Link]
Registrar Abuse Contact Phone: +1.2013775952
URL of the ICANN Whois Inaccuracy Complaint Form: [Link]
>>> Last update of WHOIS database: 2024-02-10T07:03:45.0Z <<<

For more information on Whois status codes, please visit [Link]

>>> IMPORTANT INFORMATION ABOUT THE DEPLOYMENT OF RDAP: please visit

[Link] <<<

The Whois and RDAP services are provided by CentralNic, and contain
information pertaining to Internet domain names registered by our
our customers. By using this service you are agreeing (1) not to use any
information presented here for any purpose other than determining
ownership of domain names, (2) not to store or reproduce this data in
any way, (3) not to use any high-volume, automated, electronic processes
to obtain data from this service. Abuse of this service is monitored and
actions in contravention of these terms will result in being permanently
blacklisted. All data is (c) CentralNic Ltd ([Link]

Access to the Whois and RDAP services is rate limited. For more
information, visit
[Link]

4
Domain Name [Link]
([Link]
Domain Name: [Link]
Registry Domain ID:
Registrar WHOIS Server: [Link]
Registrar URL: [Link]
Updated Date: 2023-04-20T04:05:52Z
Creation Date: 2023-02-18T12:53:25Z
Registrar Registration Expiration Date: 2024-02-18T23:59:59Z
Registrar: PDR Ltd. d/b/a [Link]
Registrar IANA ID: 303
Domain Status: clientTransferProhibited [Link]
Registry Registrant ID: Not Available From Registry
Registrant Name: A K M Aminul Islam
Registrant Organization: Newtonia Ltd
Registrant Street: Road:1/1, Ward:4, Puratan Bandura, Nawabganj, Dhaka-1321
Registrant City: Dhaka
Registrant State/Province: Dhaka
Registrant Postal Code: 1321
Registrant Country: BD
Registrant Phone: +880.1819501330
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: aminul71bd@[Link]
Registry Admin ID: Not Available From Registry
Admin Name: A K M Aminul Islam
Admin Organization: Newtonia Ltd
Admin Street: Road:1/1, Ward:4, Puratan Bandura, Nawabganj, Dhaka-1321
Admin City: Dhaka
Admin State/Province: Dhaka
Admin Postal Code: 1321
Admin Country: BD
Admin Phone: +880.1819501330
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: aminul71bd@[Link]
Registry Tech ID: Not Available From Registry
Tech Name: A K M Aminul Islam
Tech Organization: Newtonia Ltd
Tech Street: Road:1/1, Ward:4, Puratan Bandura, Nawabganj, Dhaka-1321
Tech City: Dhaka
Tech State/Province: Dhaka
Tech Postal Code: 1321
Tech Country: BD
Tech Phone: +880.1819501330
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: aminul71bd@[Link]
Name Server: [Link]
Name Server: [Link]
Name Server: [Link]
Name Server: [Link]
DNSSEC:Unsigned

5
Registrar Abuse Contact Email: abuse-contact@[Link]
Registrar Abuse Contact Phone: +1.2013775952
URL of the ICANN WHOIS Data Problem Reporting System: [Link]
>>> Last update of WHOIS database: 2024-02-10T07:38:39Z <<<

For more information on Whois status codes, please visit [Link]

Registration Service Provided By: [Link]

6
 Logging into the Control Panel
1. Login from the [Link] Website (Anchor: website)
2. Login from the Control Panel Login Area (Anchor: panel)
3. Reset Account Password (Anchor: reset)

Upon signing up with [Link], a detailed mail containing your Control Panel
login details is sent to your email address (Username).

Login from the [Link] Website (Anchor: website)

1. Visit [Link]
2. On the top-right of the page, click the Login link.
3. Enter your Username i.e., your email address and Password.
4. Click the Login button to continue. Through this interface you can buy new products and
services from [Link].
NOTE
If you wish to manage your existing Orders, login in to our website and on the top-right
section of the page, click the MY ACCOUNT link.

Login from the Control Panel Login Area (Anchor: panel)

1. Visit:
o Customer Login: [Link]
o Reseller Login: [Link]
2. Enter your Username i.e., your Email Address and Password and click the Login button.
ATTENTION
Invalid Email/Password, or your User account maybe Inactive or Suspended
This message is displayed in either of the following circumstances:
 The Username i.e., Email Address that you have typed is inaccurate.
NOTE
You need to ensure that there are no spaces in the beginning or at the end of the Username.

 The Password that you have entered is not correct. This may be because of an error in
typing or because you have forgotten the correct Password. In the latter case,
refer Resetting Account Password.
 Your Control Panel access has been disabled by [Link]. Please get in touch with
our Support Team at [Link] to resolve this issue.

7
 Reset Account Password (Anchor: reset)

In the event that you do not remember your current Password, you can have your
Account Password reset.
1. Click the Forgot Password link from the following URL:
o Customer Login: [Link]
o Reseller Login: [Link]
2. Enter your Username i.e., your Email Address and click the Send Reset
Instructions button.
3. This would send an email to your email address, containing a link through which you
can reset your Control Panel Password.
NOTE
You need to consider the following, in relation with your Password:
 Allowed Password length is 9 to 16 characters.
 It should contain at least:
o 1 lowercase character
o 1 uppercase character
o 1 number
o 1 special character. (Allowed special characters are: ~*!@$#%_+.?:,{})
 Change the Password on a regular basis.
 Avoid Password that contains personal information (name, birth place, etc.) or dictionary
words.
 Avoid using repeating characters (aaaaaa), keyboard patterns (asdfgh) or sequential
numbers (123456).
 Do not disclose your Password to anyone.
 While setting a new Password, you may not re-use the current Password or the previous
Password.

8
Domain Names
A Domain Name is a textual version of an IP Address, the number that points to a
particular website. For example, the number [Link] is the IP Address for
[Link]. Each domain name on the Internet corresponds to such numbers.
Without domain names, each and every website would have to be recalled by a number
like this, similar to the telephone system, but much more difficult to remember. For this
reason, domain names were introduced, and have made navigation on the net much
simpler.

 Listing, Searching and Managing Domain Registration Orders

 Changing Name Servers of a Domain Name

 Managing Whois or Contact Details of Domain Names

 Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name

 GDPR
 Transferring a Domain Name

 Deleting a Domain Name

 Protecting/Locking a Domain Name

 Registering and Managing Child Name Servers

 Suspending / Unsuspending Domain Names

 Renewing Domain Names
 Domain Name System Security Extensions (DNSSEC)

 Domain Name Registration Default Settings

 Viewing Action History

 Restoring a Deleted Domain Name from the Redemption Grace Period

 Domain Name Registration Caveats

 Whois Data Verification

 Whois Data Reminders

9
  RESELLERS: Read this to setup your Domain Registration Business

 DNS

 Domain / URL Forwarding

 Domains Product Maintenance Notices

Listing, Searching and Managing Domain

Registration Orders
In order to manage your domain names, you need to search for them from within your
Control Panel with [Link], and access their Order Information view.

To List/Search and Manage Domain Registration Orders

1. Login to your Control Panel:
For Resellers: 1
For Customers: 2
2. Next, click
For Resellers: Products -> List All Orders.
For Customers: Manage Orders -> List/Search Orders.
3. Search for the Domain Registration Order(s) by selecting Domain Registration under
the For Product drop-down menu.
NOTE
o To search for Domain Registration Orders affected by the Registrant Contact email
verification process, select Domain Registration under the FOR PRODUCT drop-down menu.

Here,
 To search for Orders for which the Registrant Contact email address verification is pending,
select Pending under the VERIFICATION STATUS drop-down menu.
 To search for Orders which have been deactivated due to non-verification of the Registrant
Contact email address, select Suspended under the VERIFICATION STATUS drop-down menu.
o For Resellers:
 You may search for Domain Registration Orders belonging to your Sub-Resellers by selecting
the INCLUDE SUB-RESELLER'S RESULTS check box.

10
 To search for deleted Domain Registration Orders, point to PRODUCTS -> DOMAIN
REGISTRATION in the Menu and then click SEARCH.

Here,
 To search for Orders deleted in the past 30 days, select the ORDER STATUS as Deleted (in
last 1 month).
 To search for Orders deleted more than 30 days ago, select the ORDER STATUS as Deleted
Archived.

Additional Information
For Resellers:Instructions for Listing All Orders under your Reseller Account
Instructions for Listing All Orders under your Customer Account

4. On the next page, you would see a list of all your Domain Registration Orders bought
through [Link]. Click any domain name to reach its Overview.
5. Click the Domain Registration tab to reach the Order Information view, from where you
can perform any modifications to the Order.

Additional Information
For Resellers: You can also use the Search Bar on the Control Panel home page to bring
up the Order Information view for a Domain Registration Order. This Search Bar will also
be available on the topmost menu bar, in every page of the Reseller Control Panel.
1. Provide the domain name in the search field.
2. Select Order from the drop-down menu.
3. Click the Search button.
4. On the next page, click the Domain Registration tab.

11
 Changing Name Servers of a Domain Name
In order to host a website on your domain name, you will need to obtain the Name
Servers from the Web Hosting company with whom you wish to host your website and
point your domain name to these Name Servers.

To Modify Name Servers of your Domain Name

1. Contact your Web Hosting Company and find out from them the Name Servers you need
to use.
If you have purchased Web Hosting for your domain name through [Link],
then you need to set the Name Servers as specified by [Link].
Name Server Information
2. Login to your Control Panel. 1
3. Search for the domain name and proceed to the Order Information view. 2
About Lock / Suspension
4. Click the Name Servers link.

12
5. Enter upto 13 Name Servers and click Update Name Servers.
NOTE
Upon modifying your domain name's Name Servers, your website would begin appearing in
a web browser, after about 24 to 48 hours (provided your Web Hosting package is properly
setup and you have uploaded the content of your website). This is a standard time-frame
required for a process called as DNS Propagation to complete Worldwide. This process
is not controlled by any one ISP/company and therefore it can not be hastened.

Name Server Modification Related Errors

Name Server Caveats

[Link] Instructions

[Link] for Searching and Managing Orders

Managing Whois or Contact Details of Domain

Names
 Modifying the Whois (Contact Details) of Domain Names

 Modifying the Whois / Contact Details of a .UK Domain Name

 Modifying the Whois / Contact Details of a .RU Domain Name

 Managing Contacts from within the Customer Control Panel

 Hiding Contact Details through Privacy Protection in the Whois of a Domain Name

 Resellers: Controlling the display of your Brand Name in the Whois Lookup Results
for .COM / .NET Domain Names

 Checking the Whois for a Domain Name

 Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name

 Hiding/Publishing Contact Details in the Whois of a .CA Domain Name

Modifying the Whois (Contact Details) of

Domain Names
1. To Modify Contact Details for a Domain Name
2. Modifying CED Contact Details for a .ASIA domain name
1. To Modify the CED Contact associated with a .ASIA domain name
Typically, Domain Name Contacts are of the following types:
 Registrant Contact

13
 Administrative Contact
 Technical Contact
 Billing Contact
In the system, Contacts are independent of a domain name. All contact information that
you have used for registering any domain name, is maintained separately in a Contact
database. This allows you to re-use the contact information for any other domain name
registration without having to fill in all the values again. Think of this as linking Contacts
from your Contact database to the domain names you register. Whenever you change
any contact information in any Contact, it will automatically change that information in
every domain name which uses that contact information and reflect the same
immediately in the Whois lookup results of your domain name.
Whenever you change the contact information of a Registrant Contact that is associated
with a Domain Name the contact change has to be approved by both the losing and the
gaining registrant. The changes can also be authorized by a Designated Agent
What is Designated Agent (DA)
The ICANN Transfer Policy allows the sponsoring registrar to serve as a Designated
Agent (DA). The Designated Agent is specifically authorized by the Prior Registrant and
New Registrant to make any change on its behalf, through consent that must be
obtained from both individually at least once by the sponsoring registrar.
When modifying the name and/or company and/or email address details of the
registrant, the user will be provided two options:
1. Registrant Authorization not required -- Appoint Registrar as Designated Agent:
Registrar acts as Designated Agent and authorizes the change request. Under this
option, the registrant cannot opt out of the 60-day lock. If both the Prior Registrant and
New Registrant authorized the registrar to serve as DA, the change request will apply
immediately. If only one has authorized the registrar to serve as DA, the change will
only occur after the Prior Registrant or New Registrant, whichever is required, consents
to the requested change.
2. Registrant Authorization required -- Maintain Status Quo:
As it currently is handled now, the Prior Registrant and New Registrant receive email
messages asking to approve the change to the Registrant contact. Option to opt out of
60-day lock will be provided to the registrant.

To Modify Contact Details for a Domain Name

Exceptions

14
1. Login to your Control Panel, search for the domain name whose Contact Details you wish
to modify and proceed to the Order Information view. 1
About Lock / Suspension
2. Click the Contact Details link to proceed to the Contact Details view.
About Contact Details View
3. Modify the details and click the Save Contact Details button to proceed to save the
changes.
o You may choose to use the the Registrant Contact Details for the Administrative, Billing
& Technical Contact Details by selecting the Use same contact for Administrative, Billing &
Technical details checkbox.
Contact Modifications that trigger Change of Registrant verification
Domain Name Extension Specific Contact Information
Contacts Management Independent of Domain Name

Contact Details Modification Errors and Domain Name Extension Specific Conditions
Modifying CED Contact Details for a .ASIA domain name
At the time of registering a .ASIA domain name, you are required to designate a CED
Contact.
About CED Contact
In this regard,
 you may choose either the Registrant, Admin, Technical or Billing Contact as the CED
Contact, or
 if none of these Contacts meet the CED requirement, you can use the CED Contact
provided by [Link]. In this case, the Technical Contact provided by you gets
replaced by the CED Contact. Due to this, information of the Technical Contact
associated with such a .ASIA domain name cannot be modified.

To Modify the CED Contact associated with a .ASIA domain name

1. Login to your Control Panel, search for the domain name and proceed to the Order
Information view. 5
About .ASIA Lock / Suspension
2. Click the Contact Details link.
3. The existing CED Contact is marked as (CED). Here, you may modify the CED Contact
specific details.
You may also select one of the other Contacts (Registrant, Administrative, Billing or
Technical) as the CED Contact for the domain name. For this, click the specific Contact,

15
 select the Use this as your local Contact(CED) checkbox. If the newly selected Contact
has never been used as a CED Contact before, you would be prompted to provide
additional information, so as to declare that this Contact is a legal entity within the
DotAsia Community. Provide the details.

If you had chosen the CED Contact provided by [Link] during the
registration of your .ASIA domain name, the newly selected CED Contact will now be
listed as the Technical Contact for your domain name.
4. Click the Save Contact Details button.
.ASIA CED Contact Modification Errors
[Link] for Locating your Domain Name

[Link] .EU Domain Name Contacts

[Link] and managing Contacts from within the Customer Control Panel

4..US Nexus Information

[Link] your domain name

16
 Managing Contacts from within the Customer
Control Panel
1. To Add a Contact (Anchor: add)
1. Modifying the CED details of a .ASIA domain name associated with a Contact (Anchor: CED)
2. Modifying .US Nexus information associated with a Contact (Anchor: nexus)
2. To Delete a Contact (Anchor: delete)

Domain Name Contacts may be created and managed independent of domain names as
well, directly from within the Customer Control Panel.
More About Contacts

To Add a Contact (Anchor: add)

1. Login to your Customer Control Panel. 2

2. In the Menu, point to Settings -> Domain Specific -> Contacts Management and then
click Add.
3. Select the type of Contact you wish to add and provide the details for this Contact.
Contact Types, Accented Characters and Domain Name Extension Specific Conditions
4. Click Add to complete the process.
Contacts thus added can be viewed from the Contact List page which can be accessed
by pointing to Settings -> Domain Specific -> Contacts Management in the Menu, and
then clicking List. This Contact can be chosen to represent one or more type of Contact
for a domain name during the Registration process.
Contact Modification, Accented Characters and Domain Name Extension Specific
Conditions
.ASIA CED Details
.US Nexus Information

To Delete a Contact (Anchor: delete)

If a specific Contact is no longer required, you may delete the same by following the
steps listed below:
1. Login to your Customer Control Panel. 5
2. In the Menu, point to Settings -> Domain Specific -> Contacts Management and then
click List.
3. Click the Contact Id link of the Contact you wish to delete.

17
4. Click the Delete button and confirm the deletion.
NOTE
A Contact can be deleted only if it is:
 not associated with any domain name, or
 not used as a Default Contact under your Customer account.
ADDITIONAL INFORMATION
Setting Default Contacts
[Link] the Whois / Contact Details of a .RU Domain Name

[Link] Instructions for Adding a Contact

[Link] instructions for modifying .ASIA CED details

[Link] Instructions for modifying .US Nexus information

[Link] instructions for Deleting a Contact

Hiding Contact Details through Privacy

Protection in the Whois of a Domain Name
 Defining Privacy Protection

 How can People Contact you if you Enable Privacy Protection for your Domain Name?

 Purchasing / Renewing Privacy Protection

 Enabling/Disabling Privacy Protection for a Domain Name

 How can you Enable/Disable Privacy Protection of Multiple Domain Names?

Defining Privacy Protection

When you Register a domain name with [Link], the Whois of your domain
name lists your personal information (such as Name, Company Name, Address,
Telephone Number, Email Address) as Contact Details for that domain name. This
information becomes available to anyone who performs a Whois lookup of your domain
name.
Your personal information is, therefore, at risk from being manipulated by data miners,
who can then target you via junk email, prank telephone calls, postal messages, fax
messages, etc..

18
 Using [Link]'s Privacy Protection service, you may immediately put a stop to
such abuse. When you enable this service for your domain name, we replace your
Contact Details in the Whois information with our generic contact details, thus, masking
your personal contact details.
NOTE
This feature is not available for the following TLDs (extensions):
 Due to restrictions imposed by the Registry Operator :
o .US
o .EU
o .CN
o .ASIA
o .IN
o .PRO
o .TEL
ADDITIONAL INFORMATION
Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name

o .CA
ADDITIONAL INFORMATION
Hiding/Publishing Contact Details in the Whois of a .CA Domain Name

o .RU
o .UK
ADDITIONAL INFORMATION
.UK Registrants who are non-trading individuals (those who do not use or plan to use their
domain name for business, trade [including registration of domain names for monetization
purposes] or professional transactions) can choose to opt out of having their Contact Details
displayed in the Whois lookup.

This option can be enabled by the Registrant from within his Nominet control panel.

o .BLOG
o .NGO
o .ONG
o .VOTE
o .MX
o .BIO
 Due to other restrictions:
o .[Link], .[Link], .[Link], .[Link]

19
 How can People Contact you if you Enable
Privacy Protection for your Domain Name?
Once you enable Privacy Protection for your domain name, the Contact Details in any
Whois Lookup query would display generic details.
NOTE
 Letters, couriers delivered at the Postal Address would not be accepted. This implies, that
you will not be contactable at the address displayed in your domain name Whois.
 Telephone callers would be advised to email you at the email address displayed in the Whois
of your domain name.
 Email sent to the email address listed in the Whois, will get a response specifying an
unbranded URL, which needs to be visited by this person. Upon visiting this URL, they would
be able to mention their query in a secure form, while specifying the type of Contact
(Registrant, Administrative, Technical, Billing) they wish to email. The contents of the
submitted form will then be emailed to the selected Contact's (Registrant, Administrative,
Technical or Billing) email address, as specified in your CONTROL PANEL.

Therefore, you are assured of still being contactable, even though your Contact Details
are not visible in the Whois of your domain name.

Purchasing / Renewing Privacy Protection

1. Purchasing Privacy Protection
2. Renewing Privacy Protection

You may purchase Privacy Protection or renew Privacy Protection (if the Privacy
Protection expiry date is earlier than the domain name expiry date), for an existing
domain name.

Purchasing Privacy Protection

Exceptions
1. Login to your Control Panel. 1
2. Search for the domain name and proceed to the Order Information view. 2
3. Click the Privacy Protection link.
4. Click the Buy Privacy button.
5. Proceed to Pay for the Purchase.

20
 Renewing Privacy Protection
1. Login to your Control Panel. 3
2. Search for the domain name and proceed to the Order Information view. 4
3. Click the Renew link, next to Privacy Protection.
4. Click the Buy Privacy button.
5. Proceed to Pay for the Purchase.
[Link] instructions for Purchasing Privacy Protection

[Link] for Searching and Managing Orders for Purchasing Privacy Protection

[Link] instructions for Renewing Privacy Protection

[Link] for Searching and Managing Orders for Renewing Privacy Protection

Enabling/Disabling Privacy Protection for a

Domain Name
1. Instructions for Customers
2. Instructions for Resellers

Privacy Protection is a service available with your domain name. You may either enable
this service at the time of Registering/Transferring your domain name or enable/disable
this service anytime during the length of the domain name's registration, as per your
requirement.
Exceptions and Other Conditions

Instructions for Customers

1. Login to your Control Panel, search for the domain name and proceed to the Order
Information view. 1
2. Click the Privacy Protection link
3. Here you may enable/disable Privacy Protection using the toggle.
4. Click the Update Status button.
Errors

Instructions for Resellers

21
1. Login to your Control Panel, search for the domain name and proceed to the Order
Information view. 2
2. Click the Privacy Protection link
3. Here, you may enable/disable Privacy Protection using the toggle.
While disabling Privacy Protection, you may choose not to allow your Customer / Sub-
Reseller to enable it back, by selecting the Do not allow your sub-resellers/customer to
change this. checkbox. In this case, you need to mention the reason for disabling Privacy
Protection.
NOTE
The Reason you mention here would be visible to your Customer / Sub-Reseller, depending
upon whether this domain name belongs to your immediate Customer or not.
Example:
In the event that you receive any Abuse complaint (Spam, Whois Inaccuracy, etc.) regarding
a Privacy Protected domain name, then you are advised to disable Privacy Protection with
the DO NOT ALLOW YOUR SUB-RESELLERS/CUSTOMER TO CHANGE THIS. option selected,
alongwith an appropriate reason. This reason will be then visible to your immediate
Customer or Sub-Reseller within the PRIVACY PROTECTION interface under their respective
Control panels.

4. Click the Update Status button.

Errors
[Link] instructions for Customer Control Panel

[Link] instructions for Reseller Control Panel

Privacy Protecting Domain Names in Bulk

1. Instructions for Customers
1. How do I Purchase Privacy Protection in bulk?
2. How do I Enable/Disable Privacy Protection in bulk?
2. Instructions for Resellers
1. How do I Purchase Privacy Protection in bulk?
2. How do I Enable/Disable Privacy Protection in bulk?
Using [Link]'s Bulk Privacy Protection feature, you can purchase or
enable/disable Privacy Protection for multiple domain names simultaneously.
About Privacy Protection

Exceptions and Other Conditions

22
 Instructions for Customers

How do I Purchase Privacy Protection in bulk?

1. Login to your Control Panel. 1

2. In the Menu, navigate to Manage Orders > Bulk Tools > Bulk Privacy Protection > Buy.
3. You may purchase Privacy Protection by mentioning either the relevant Order IDs or the
domain names.
Enter a list of Domain Names or Order IDs. You can mention upto 1000 Domain Names
or Order IDs on separate lines.
4. Click on Submit to proceed with Bulk Privacy Purchase.

How do I Enable/Disable Privacy Protection in bulk?

1. Login to your Control Panel. 2

2. In the Menu, navigate to Manage Orders > Bulk Tools > Bulk Privacy
Protection > Update.
3. You may enable/disable Privacy Protection by mentioning either the relevant Order IDs
or the domain names.
Enter a list of comma separated Domain Names or Order IDs.
4. Click on Enable Privacy Protection or Disable Privacy Protection button, as the case may
be.

Instructions for Resellers

How do I Purchase Privacy Protection in bulk?

1. Login to your Control Panel. 3

2. In the Menu, navigate to Products > Bulk Tools > Bulk Privacy Protection > Buy.
3. You may purchase Privacy Protection by mentioning either the relevant Order IDs or the
domain names.
Enter a list of Domain Names or Order IDs. You can mention upto 1000 Domain Names
or Order IDs on separate lines.
4. Click on Submit to proceed with Bulk Privacy Purchase.

How do I Enable/Disable Privacy Protection in bulk?

1. Login to your Control Panel. 4

2. In the Menu, navigate to Products > Bulk Tools > Bulk Privacy Protection > Update.

23
3. Mention the following details and then the click Enable Privacy Protection or Disable
Privacy Protection button, as per the requirement:
o Enable/Disable Privacy Protection by: Here you may select either:
 Order Id
 Domain Name
 Reseller Id
 Customer Id
NOTE

Selecting Reseller Id or Customer Id allows you to enable/disable Privacy Protection for all
domain names under the specified Sub-Reseller(s)/Customer(s).
o Ids/Domain Names: Depending upon your choice in the above selection, you need to
specify relevant details here as comma-separated values.
o Reason for Disabling Privacy Protection: You should specify the exact reason due to
which you are disabling Privacy Protection for these Orders, so that the
Sub-Reseller/Customer may view the same from their Control Panel in the Order
Details view.
NOTE

The reason is visible to only your immediate Sub-Reseller/Customer.

Resellers: Controlling the display of your Brand

Name in the Whois Lookup Results
for .COM / .NET Domain Names
The Web and Port 43 Whois Lookup results of .COM / .NET domain names, that are
registered through your Account with [Link], will display the following
details:
 Registration Service Provided by (your Brand Name will be displayed here)
 Domain Name
 Registration Date
 Expiry Date
 Domain Status
 Name Servers
 Registrant Contact Details

24
 Administrative Contact Details
 Technical Contact Details
 Billing Contact Details
 Legal Note
You can control the display of your Brand Name in the Whois Lookup results, referring to
the below process.
1. Login to your Control Panel. 1
2. In the Menu, point to Settings -> Branding Settings and then click Whois Format.
3. Here, you may choose to display / hide your Brand Name in the Whois Lookup results
using the toggle.

4. Click the Update button.

NOTE
You may check the display of Whois Lookup results at [Link]

Checking the Whois for a Domain Name

1. From the SuperSite
2. From your Reseller Control Panel
3. From a Reliable Third Party Whois Provider

Once you have registered your domain name, you can check the Whois to confirm its
Registration as well as check the Contact Details and Name Servers of the domain
name.
To view the Whois of your domain name, you can use either of the following 3 methods:

From the SuperSite

Follow the steps mentioned below to view the Whois from your SuperSite:
1. Visit your SuperSite at [Link]
2. Click the Whois link below the top menu
bar or click [Link]
3. Here, you would find 2 text boxes.

25
o In the first text box, you would have to enter the domain name in the form [Link]
or [Link] and not [Link]
o In the second text box, enter the Security Key, which appears in the image alongside.
4. Click the Search button. This will display the Whois of the domain name.

From your Reseller Control Panel

Follow the steps mentioned below to view the Whois from your Reseller Control Panel:
1. Login to your Reseller Control Panel. 1
2. In the Menu, point to Products -> Domain Registration and click Whois Lookup.
3. Here, you would find 2 text boxes.
o In the first text box, you would have to enter the domain name in the form [Link]
or [Link] and not [Link]
o In the second text box, enter the Security Key, which appears in the image alongside.
4. Click the Submit button. This will display the Whois of the domain name.

From a Reliable Third Party Whois Provider

When using any third party Whois website, you need to ensure that you understand the
following:
1. When verifying the Registration details of .COM/.NET domain names, no Third party
Whois site will be able to display accurate Whois details until up to 24 hours after
Registration. This is because other providers need to first query the concerned
Registry's Whois Servers to acquire the Whois Server URL of the Sponsoring Registrar
(before querying the Registrar's Whois Server for complete Whois details) and the
Registry's Whois Server itself updates its records in that much time.
2. When verifying the Registration details of any other domain name extension
(like .INFO, .ORG, .BIZ, .IN, .US), the Registry itself stores all the Registration details and
any Third party Whois directly queries the concerned Registry's Whois Server for such
details. Ideally, the Registry's Whois Server should publish/update this data in every 5 to
10 minutes.
3. Most Third party Whois sites cache results from the previous results of the queried
domain names and may misguide you.
NOTE
When you wish to have a Third opinion of a particular domain name's Registration details,
we advise you to instead use [Link]

26
Hiding Contact Details through Privacy
Protection in the Whois of a Domain Name
 Defining Privacy Protection

 How can People Contact you if you Enable Privacy Protection for your Domain Name?

 Purchasing / Renewing Privacy Protection

 Enabling/Disabling Privacy Protection for a Domain Name

 How can you Enable/Disable Privacy Protection of Multiple Domain Names?

27
 Defining Privacy Protection
When you Register a domain name with [Link], the Whois of your domain
name lists your personal information (such as Name, Company Name, Address,
Telephone Number, Email Address) as Contact Details for that domain name. This
information becomes available to anyone who performs a Whois lookup of your domain
name.
Your personal information is, therefore, at risk from being manipulated by data miners,
who can then target you via junk email, prank telephone calls, postal messages, fax
messages, etc..
Using [Link]'s Privacy Protection service, you may immediately put a stop to
such abuse. When you enable this service for your domain name, we replace your
Contact Details in the Whois information with our generic contact details, thus, masking
your personal contact details.
NOTE
This feature is not available for the following TLDs (extensions):
 Due to restrictions imposed by the Registry Operator :
o .US
o .EU
o .CN
o .ASIA
o .IN
o .PRO
o .TEL
ADDITIONAL INFORMATION
Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name

o .CA
ADDITIONAL INFORMATION
Hiding/Publishing Contact Details in the Whois of a .CA Domain Name

o .RU
o .UK
ADDITIONAL INFORMATION
.UK Registrants who are non-trading individuals (those who do not use or plan to use their
domain name for business, trade [including registration of domain names for monetization
purposes] or professional transactions) can choose to opt out of having their Contact Details
displayed in the Whois lookup.

28
 This option can be enabled by the Registrant from within his Nominet control panel.

o .BLOG
o .NGO
o .ONG
o .VOTE
o .MX
o .BIO
 Due to other restrictions:
o .[Link], .[Link], .[Link], .[Link]

How can People Contact you if you Enable

Privacy Protection for your Domain Name?
Once you enable Privacy Protection for your domain name, the Contact Details in any
Whois Lookup query would display generic details.
NOTE
 Letters, couriers delivered at the Postal Address would not be accepted. This implies, that
you will not be contactable at the address displayed in your domain name Whois.
 Telephone callers would be advised to email you at the email address displayed in the Whois
of your domain name.
 Email sent to the email address listed in the Whois, will get a response specifying an
unbranded URL, which needs to be visited by this person. Upon visiting this URL, they would
be able to mention their query in a secure form, while specifying the type of Contact
(Registrant, Administrative, Technical, Billing) they wish to email. The contents of the
submitted form will then be emailed to the selected Contact's (Registrant, Administrative,
Technical or Billing) email address, as specified in your CONTROL PANEL.

Therefore, you are assured of still being contactable, even though your Contact Details
are not visible in the Whois of your domain name.

Purchasing / Renewing Privacy Protection

1. Purchasing Privacy Protection
2. Renewing Privacy Protection

29
 You may purchase Privacy Protection or renew Privacy Protection (if the Privacy
Protection expiry date is earlier than the domain name expiry date), for an existing
domain name.

Purchasing Privacy Protection

Exceptions
1. Login to your Control Panel. 1
2. Search for the domain name and proceed to the Order Information view. 2
3. Click the Privacy Protection link.
4. Click the Buy Privacy button.
5. Proceed to Pay for the Purchase.

Renewing Privacy Protection

1. Login to your Control Panel. 3
2. Search for the domain name and proceed to the Order Information view. 4
3. Click the Renew link, next to Privacy Protection.
4. Click the Buy Privacy button.
5. Proceed to Pay for the Purchase.
[Link] instructions for Purchasing Privacy Protection

[Link] for Searching and Managing Orders for Purchasing Privacy Protection

[Link] instructions for Renewing Privacy Protection

[Link] for Searching and Managing Orders for Renewing Privacy Protection

Enabling/Disabling Privacy Protection for a

Domain Name
1. Instructions for Customers
2. Instructions for Resellers

Privacy Protection is a service available with your domain name. You may either enable
this service at the time of Registering/Transferring your domain name or enable/disable
this service anytime during the length of the domain name's registration, as per your
requirement.
Exceptions and Other Conditions

30
 Instructions for Customers
1. Login to your Control Panel, search for the domain name and proceed to the Order
Information view. 1
2. Click the Privacy Protection link
3. Here you may enable/disable Privacy Protection using the toggle.
4. Click the Update Status button.
Errors

Instructions for Resellers

1. Login to your Control Panel, search for the domain name and proceed to the Order
Information view. 2
2. Click the Privacy Protection link
3. Here, you may enable/disable Privacy Protection using the toggle.
While disabling Privacy Protection, you may choose not to allow your Customer / Sub-
Reseller to enable it back, by selecting the Do not allow your sub-resellers/customer to
change this. checkbox. In this case, you need to mention the reason for disabling Privacy
Protection.
NOTE
The Reason you mention here would be visible to your Customer / Sub-Reseller, depending
upon whether this domain name belongs to your immediate Customer or not.
Example:
In the event that you receive any Abuse complaint (Spam, Whois Inaccuracy, etc.) regarding
a Privacy Protected domain name, then you are advised to disable Privacy Protection with
the DO NOT ALLOW YOUR SUB-RESELLERS/CUSTOMER TO CHANGE THIS. option selected,
alongwith an appropriate reason. This reason will be then visible to your immediate
Customer or Sub-Reseller within the PRIVACY PROTECTION interface under their respective
Control panels.

4. Click the Update Status button.

Privacy Protecting Domain Names in Bulk

1. Instructions for Customers
1. How do I Purchase Privacy Protection in bulk?
2. How do I Enable/Disable Privacy Protection in bulk?
2. Instructions for Resellers
1. How do I Purchase Privacy Protection in bulk?
2. How do I Enable/Disable Privacy Protection in bulk?

31
 Using [Link]'s Bulk Privacy Protection feature, you can purchase or
enable/disable Privacy Protection for multiple domain names simultaneously.
About Privacy Protection
Additional Information

Privacy Protection
Enabling Privacy Protection for individual domain names

Exceptions and Other Conditions

NOTE

 Bulk Privacy Protection is not available due to various restrictions, for the following TLDs
(extensions):
o Due to restrictions imposed by the Registry Operator :
 .ASIA

 .BLOG
 .CA
ADDITIONAL INFORMATION

Hiding/Publishing Contact Details in the Whois of a .CA Domain Name

 .CN
 .EU
 .IN
 .PRO
 .RU
 .TEL
ADDITIONAL INFORMATION

Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name

 .UK
ADDITIONAL INFORMATION

.UK Registrants who are non-trading individuals (those who do not use or plan to use their
domain name for business, trade [including registration of domain names for monetization
purposes] or professional transactions) can choose to opt out of having their Contact Details
displayed in the Whois lookup.

This option can be enabled by the Registrant from within his Nominet control panel.

32
 .US
o Due to other restrictions:
 .[Link], .[Link], .[Link], .[Link]
 If you are transferring away your domain name from [Link], you need to
first disable Privacy Protection and then place a Transfer request at the Registrar of your
choice.
 Depending upon whether the Privacy Protection feature is available for a TLD or not,
the Order Details view of your domain name may or may not display the Privacy Protection
status, under Order Information.

If Privacy Protection is available for your domain name, then you would see the following
status:
o Privacy Protection: Enabled

This indicates that the Privacy Protection feature has been turned on for your domain name
and your personal Contact Details are not being displayed in the Whois of your domain
name.
o Privacy Protection: Disabled

This indicates that the Privacy Protection feature has been turned off for your domain name
and your personal Contact Details are being displayed in the Whois of your domain name.
 If the domain name is Locked by [Link], it needs to be first Unlocked
by [Link], before you can proceed with the Bulk Privacy Protection.
 If the domain name is Locked by you, you may proceed with the Bulk Privacy Protection
without Unlocking it.
 If the domain name is Suspended by [Link], it needs to be first Unsuspended,
before you can proceed with the Bulk Privacy Protection.
ADDITIONAL INFORMATION

Unlocking a Domain Name

Unsuspending a Domain Name
 The Bulk Privacy Protection feature is not supported for .ME domain names.

Instructions for Customers

33
 How do I Purchase Privacy Protection in bulk?

1. Login to your Control Panel. 1

2. In the Menu, navigate to Manage Orders > Bulk Tools > Bulk Privacy Protection > Buy.
3. You may purchase Privacy Protection by mentioning either the relevant Order IDs or the
domain names.
Enter a list of Domain Names or Order IDs. You can mention upto 1000 Domain Names
or Order IDs on separate lines.
4. Click on Submit to proceed with Bulk Privacy Purchase.

How do I Enable/Disable Privacy Protection in bulk?

1. Login to your Control Panel. 2

2. In the Menu, navigate to Manage Orders > Bulk Tools > Bulk Privacy
Protection > Update.
3. You may enable/disable Privacy Protection by mentioning either the relevant Order IDs
or the domain names.
Enter a list of comma separated Domain Names or Order IDs.
4. Click on Enable Privacy Protection or Disable Privacy Protection button, as the case may
be.

Instructions for Resellers

How do I Purchase Privacy Protection in bulk?

1. Login to your Control Panel. 3

2. In the Menu, navigate to Products > Bulk Tools > Bulk Privacy Protection > Buy.
3. You may purchase Privacy Protection by mentioning either the relevant Order IDs or the
domain names.
Enter a list of Domain Names or Order IDs. You can mention upto 1000 Domain Names
or Order IDs on separate lines.
4. Click on Submit to proceed with Bulk Privacy Purchase.

How do I Enable/Disable Privacy Protection in bulk?

1. Login to your Control Panel. 4

2. In the Menu, navigate to Products > Bulk Tools > Bulk Privacy Protection > Update.
3. Mention the following details and then the click Enable Privacy Protection or Disable
Privacy Protection button, as per the requirement:

34
o Enable/Disable Privacy Protection by: Here you may select either:
 Order Id
 Domain Name
 Reseller Id
 Customer Id
NOTE

Selecting Reseller Id or Customer Id allows you to enable/disable Privacy Protection for all
domain names under the specified Sub-Reseller(s)/Customer(s).
o Ids/Domain Names: Depending upon your choice in the above selection, you need to
specify relevant details here as comma-separated values.
o Reason for Disabling Privacy Protection: You should specify the exact reason due to
which you are disabling Privacy Protection for these Orders, so that the
Sub-Reseller/Customer may view the same from their Control Panel in the Order
Details view.
NOTE

The reason is visible to only your immediate Sub-Reseller/Customer.

Bulk Actions Limit
[Link] Instructions for Customer Control Panel

[Link] Instructions for Customer Control Panel

[Link] Instructions for Reseller Control Panel

[Link] Instructions for Reseller Control Panel

35
GDPR
 What is GDPR?

 Managing GDPR Protection settings

What is GDPR
1. GDPR and domain names
2. When is GDPR Protection enabled?
3. Key differences between Privacy Protection and GDPR Protection

GDPR, short for the General Data Protection Regulation, is a regulation in European
Union law designed to give EU citizens and residents greater control over their personal
data, particularly regarding how this data is controlled and processed by companies.
This regulation demands careful consideration of the ways that companies handle

36
 personal information of European citizens and residents. The GDPR is effective May 25,
2018.
GDPR aims to protect EU subjects from companies using their data irresponsibly and
puts them in charge of what information is shared, where and how it's shared. It also
makes data protection expectations identical throughout EU member states, which
helps companies because they must now comply with a standard set of rules when
doing business with EU subjects.
To learn more about GDPR, please visit [Link]

GDPR and domain names

To abide by GDPR principles, [Link] provides a GDPR Protection setting for
all domain names where any of the registrant, admin, technical or billing contact bears
the personal information of a user from the European Economic Area (EEA). This setting
ensures that the information of such users will be replaced with placeholder text in the
public WHOIS records.
The GDPR Protection setting is applied automatically for all eligible domain names, but
can be disabled by the domain name holder by providing explicit authorization.

When is GDPR Protection enabled?

The GDPR Protection setting is enabled for domain names when
1. a domain name is registered or transferred in to [Link] if at least one
contact is from the EEA
2. the contact information of a registered domain name is modified to use at least one
contact from the EEA

Key differences between Privacy Protection and GDPR Protection

The GDPR Protection setting above is completely independent of the Privacy Protection
service offered by [Link]. The main differences are listed below.

GDPR Protection Privacy Protection

Available only for domain names with at least Available for all domain names, except on TLDs
one contact from the EEA that don’t permit this feature

37
 Free of cost for eligible domain names A cost may be charged for this service

Provides no means for genuine inquirers to Allows genuine inquirers to contact the domain
contact the domain name holder name holder through a web form

NOTE
If you have registered a domain name managed by a registry that requires us to provide
your data to the registry, then such data may be published in a publicly available Whois
database by the registry. If you do not wish to have this data shared or published, you will
need to delete the domain registration with the registry.

Managing GDPR Protection settings

 Disabling GDPR Protection
o STEP 1Log in to your control panel. Learn how.
o STEP 2Navigate to the Order Information view.
o STEP 3Disable GDPR Protection.
 Enabling GDPR Protection
o STEP 1Log in to your control panel. Learn how.
o STEP 2Navigate to the Order Information view.
o STEP 3Enable GDPR Protection.

The GDPR Protection feature prevents your personal information from being displayed in
the public WHOIS records. This feature is only available for domain names registered by
users in the European Economic Area.

Disabling GDPR Protection

The WHOIS Privacy is applied automatically for all eligible domain names. However,
there may be instances where the you may wish to have your personal contact details
displayed in the WHOIS. For instance, when you wish to transfer a domain name to
another registrar, you may need to display your email address in the Registrant contact
information, so the gaining registrar can obtain it to initiate the transfer authorization
process.
Follow the steps below to disable the GDPR Protection for your domain name.

38
 Step 1: Log in to your control panel. Learn how.

Step 2: Navigate to the Order Information view.

Type the Domain Name of the order in the search field on the homepage, select Order
from the drop down and click on Search

Step 3: Disable GDPR Protection.

 Click on GDPR Protection.

 Click on Disable.
 Click on Update Status to confirm.
 An email will be sent to the domain’s Registrant contact to authorize the request. You
can resend this email by clicking on the Resend authorization email link.
NOTE
The Registrant must authorize the request to disable GDPR Protection within 5 days. If the
Registrant does not complete the authorization, the WHOIS Privacy will remain enabled for
the domain name.

Enabling GDPR Protection

Follow the steps below to enable GDPR Protection for your domain name.

Step 1: Log in to your control panel. Learn how.

Step 2: Navigate to the Order Information view.

Type the Domain Name of the order in the search field on the homepage, select Order
from the drop down and click on Search

39
 Step 3: Enable GDPR Protection.

 Click on GDPR Protection.

 Click on Enable.
 Click on Update Status to confirm.

Transferring a Domain Name

This section deals with transferring your domain name among two Registrars. Here you
will find information related to:
 Transferring your domain name to us.

40
 Transferring your domain name away from us to another Registrar.
NOTE
If your domain name is already registered through [Link] and you wish to
simply Move your domain name from one Customer account to another, then the process is
different. 1

 Confirming if a Domain Name can be Transferred

 Transferring a Domain Name from Another Registrar to [Link]

 Transferring a Domain Name from [Link] to Another Registrar
 Domain Name Transfer Caveats

 Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain
Name
[Link] for moving a domain name

Confirming if a Domain Name can be

Transferred
There are various cases where a domain name may not be transferable to
another Registrar. This could happen in the following circumstances:
1. Domain name is less than 60 days old: If the domain name you are trying to Transfer
was registered less than 60 days ago, the request will get rejected by the Registry itself.
NOTE
List of TLDs (Domain Name Extensions) for which 60-Day Transfer Lock is applicable
upon Registration

2. Domain name has been Transferred less than 60 days ago: A domain name can not be
transferred to another Registrar within 60 days of a previous Transfer.
Example:
A domain name can not be transferred from Registrar B to Registrar C, if it has been
transferred to Registrar B from Registrar A within the last 60 days.
Exception
3. Theft Protection / Lock / Suspension has been applied on your domain name: If Theft
Protection / Lock / Suspension has been applied on your domain name at the Current
Registrar, then a Transfer for that domain name to another Registrar will not be
allowed. You will first have to disable Theft Protection / Lock / Suspension for the
domain name and then proceed with a Transfer.
Disabling Theft Protection / Lock / Suspension

41
4. Privacy Protection has been enabled on your domain name: If you have enabled Privacy
Protection for your domain name, then you need to disable it, before trying to transfer
it.
Disabling Privacy Protection
5. Domain name is in the Redemption Grace Period or in the Pending Delete status: If the
domain name is in either of these statuses, it can not be transferred.
Domain Name Extension Specific Conditions
NOTE
 A .CN domain name can not be transferred if there are less than 15 days to its Expiry.
Moreover, the 2nd condition (mentioned above) will not be applicable for a .CN domain
name.
 Only .CO, .[Link], .[Link], .[Link] domain names can be transferred.
 If you are trying to Transfer a .EU domain name, none of the conditions mentioned above
will be applicable. This is because the .EU Registry does not support any Theft Protection /
Lock / Suspension / Privacy Protection feature. There is also no 60 day Registration/Transfer
Lock.

Moreover, you may also Transfer a .EU domain name which is in the Redemption Grace
Period.
 Third Level .ME domain names can not be transferred since Registrar Me-Net 1 is
the only Registrar through which Third Level .ME domain names can be registered/managed.
However, no such restriction applies to Second Level .ME domain names.
 The following restrictions apply for a .RU (Anchor: dotru)
domain name:
o Upon modifying the Contact details of a .RU domain name, you can not Transfer your
domain name, until the below mentioned duration:
 .RU, .[Link], .[Link] : 30 days
 .[Link] : 60 days
ADDITIONAL INFORMATION
Modifying the Whois / Contact Details of a .RU Domain Name

o 2nd Level .RU domain names have a 30-Day Transfer Lock placed on them after they are
Transferred from another Registrar.

3rd Level .RU domain names can not be Transferred among Registrars.
o If your .RU domain name has Expired, then you may not Transfer your domain name until it
has been renewed.
 A .UK domain name can be renewed upto 90 days after its Expiry, post which the domain
name would be automatically deleted by the .UK Registry. There is no restriction on
transferring a .UK domain name during this period. However, you need to ensure that there

42
is sufficient time prior to Deletion, so that the domain name can be renewed with the new
Registrar once the Transfer process gets completed successfully. This is because Transfer of
a .UK domain name does not include one year Renewal.

Apart from this, none of conditions listed above apply to the Transfer of a .UK domain name.
This is because the .UK Registry does not support any Theft Protection / Lock / Suspension /
Privacy Protection / 60 day Registration or Transfer Lock and there is no concept of a
Redemption Grace Period in case of a .UK domain name.
ADDITIONAL INFORMATION
Overview of Domain Name Extensions (TLDs)

Transferring a Domain Name from Another

Registrar to [Link]
 Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it
from your Current Registrar?

 Transferring your Domain Name

 Transferring a .RU Domain Name

 Transferring a .UK Domain Name

 Bulk Transfer

 Cancelling a Domain Name Transfer

 Important - Domain Name Transfer Caveats

Explaining Domain (Transfer) Secret or

Authorization (Auth) Code and How to Obtain it
from your Current Registrar?
A Domain (Transfer) Secret or Authorization (Auth) Code is a code assigned by the
Registrar at the time the domain name was Registered. This Domain (Transfer) Secret
acts like a password for a domain name, ensuring that only the owner of the domain can
Transfer their domain name.
To Transfer any domain name, of any of the following TLDs (extensions), you would
require to first obtain the Domain (Transfer) Secret or Auth. Code from your Current
Registrar:
NOTE

43
 Authorization Code for a .EU domain name will have the format XXXX-AAAA-BBBB-CCCC
where XXXX is a plain-text identifier of the current Registrar, and AAAA, BBBB and CCCC are
blocks of 4 random characters (letters and digits) separated by dashes.

The Authorization Code is generated upon request from the Registrar and is valid for a
period of 40 days. Each time the code is requested, a new one will be generated on the spot,
replacing the previous one and remaining valid for 40 days.

Requests submitted during the first day (24 hours from the moment of first request) of the
validity period of the code will not result in a new code being generated. The request will
return the same code with the same remaining validity period.

Example:

The first request for an Authorization Code is made on 15 Dec 2012 11.00 AM GMT. An
Authorization Code will be generated with a validity of 40 days. All further requests for the
code within the next 24 hours (16 Dec 2012 11.00 AM GMT) will return the same code with
the same remaining validity period. Requests after the initial 24 hours will return a fresh
Authorization Code.

Authorization Code associated with a .EU domain name will become invalid immediately
after use.

 .BIZ
 .BZ
 .CA
 .CC
 .CO
 .COM
 .EU
 .IN (including only these Third Level .IN
Domains: .[Link], .[Link], .[Link], .[Link], .[Link], .[Link])
 .INFO
 .JOBS
 .ME
 .MN
 .MOBI
 .NAME

44
 .NET
 .ORG
 .PW
 .SC
 .SHABAKA
 .TV
 .US
 .VC
 .WS
 CentralNic Domains 1
 Donuts Domains 2
Ideally, your domain name's Domain (Transfer) Secret or Auth Code should be available
within the Control Panel provided by your Registrar. In the event that you are not able
to locate your Domain (Transfer) Secret or Auth Code, you need to contact the Support
Team of your Current Registrar, to obtain the same.
[Link] CentralNic Domains

[Link] Donuts Domains

Transferring your Domain Name

1. Instructions for Customers
2. Instructions for Resellers

NOTE
As per ICANN's new domain transfer guidelines, effective 25th May 2018, all domain
transfers will not require Form of Approval (FoA). The Transfer Authorization process will not
require the Registrant Contact's approval via e-mail.

Before proceeding with the Transfer, you are advised to first check the following:
 confirm if your domain name can be transferred. 1
 check if you require to obtain a Domain (Transfer) Secret or Authorization Code for your
domain name prior to placing a Transfer request. 2
Domain Name Extension Specific Caveats
Once you have confirmed the above, you may place a Transfer request for your domain
name with [Link].

45
 Instructions for Customers
1. Login to your Customer Control Panel. 3
2. In the Menu, point to Manage Orders and then click Transfer Domain.
3. Now, enter the domain name you wish to Transfer.
About Domain (Transfer) Secret Key/Authorization Code Requirement
4. Click the Transfer button.
5. By default, the Default Contacts and Default Name Servers set by you will be associated

with the domain name. Click the icon to change the Contacts and Name servers -
o Contacts: Click the Change Contact button. Then, you may select from the available list
of Contacts or Add a New Contact by clicking the Add New button.
o Name Servers: Click the Change NameServers tab and specify the Name Servers.
Additional Information
Default Contacts IDs and Default Name Servers Settings within the Customer Control
Panel

6. Proceed with the Payment of the Invoice.

Additional Information
Paying for an Invoice

7. You need to provide the Domain (Transfer) Secret Key/Authorization Code from within
your Control Panel.
8.
1. Login to your Control Panel, search for the domain name being transferred
and proceed to the Order Information view. 4
2. Provide the Domain (Transfer) Secret Key/Authorization Code and click
the Submit button.
NOTE
The Domain (Transfer) Secret Key/Authorization Code can be submitted through the
approval link or from within your Control Panel, within 30 days after the Transfer Order is
placed. If the Authorization Code provided is incorrect, the transfer will not proceed - you will
have to verify the code with the current Registrar, and submit the correct code from the
approval link or the Control Panel.

9. Once the mail has been approved by the Registrant Contact and the Domain (Transfer)
Secret Key/Authorization Code submitted, the Current Registrar will be notified
regarding the transfer.

46
 The Current Registrar will send an e-mail to the Registrant Contact of the concerned
domain name to confirm that they wish to Transfer their domain name. If the Transfer is
not denied by either the Registrant Contact or the Current Registrar, the domain name
will be Transferred to you under [Link] in the next 5 days.
Transfer Status, Domain (Transfer) Secret Change and Other Conditions

Instructions for Resellers

1. Login to your Reseller Control Panel. 5
2. In the Menu, point to Products -> Domain Registration and then click Transfer.
3. Now, enter the domain name you wish to Transfer.
About Domain (Transfer) Secret Key/Authorization Code Requirement
4. Click the Transfer button.
5. Enter the Username (Email Address) of the Customer, on whose behalf you wish to
Transfer this domain name. If the Customer is new, you can Add the Customer, by filling
the form given there.
6. By default, the Default Contacts and Default Name Servers specified by you will be

associated with the domain name. Click the icon to change the Contacts and Name
servers -
o Contacts: Click the Change Contact button. Then, you may select from the available list
of Contacts or Add a New Contact by clicking the Add New button.
o Name Servers: Click the Change NameServers tab and specify the Name Servers.
Additional Information
Default Contacts IDs and Default Name Servers Settings within Customer Control Panel
Default Name Servers Settings within Reseller Control Panel

7. Proceed with the Payment of the Invoice.

Additional Information
Paying for an Invoice

8. The Domain (Transfer) Secret Key/Authorization Code can be submitted by the

Customer from within his Customer Control Panel.
9.
1. Login to the Customer Control Panel, search for the domain name being
transferred and proceed to the Order Information view. 6
2. Provide the Domain (Transfer) Secret Key/Authorization Code and click
the Submit button.

47
 NOTE
The Domain (Transfer) Secret Key/Authorization Code can be submitted through the
approval link or from within the Customer Control Panel, within 30 days after the Transfer
Order is placed.

10. Once the mail has been approved by the Registrant Contact and the Domain (Transfer)
Secret Key/Authorization Code submitted, the Current Registrar will be notified
regarding the transfer.
The Current Registrar will send an e-mail to the Registrant Contact of the concerned
domain name to confirm that they wish to Transfer their domain name. If the Transfer is
not denied by either the Registrant Contact or the Current Registrar, the domain name
will be Transferred to you under [Link] in the next 5 days.
Transfer Status, Domain (Transfer) Secret Change and Other Conditions
NOTE
 Upon initiating a Transfer request, our system would display the STATUS of the Transfer
Order in the ORDER DETAILS view of the domain name, until the Transfer completes or fails.
ADDITIONAL INFORMATION
Status of a Domain Name (except .UK) under Transfer

 If for any reason you wish to fail a domain name Transfer, you may do so from within
the ORDER DETAILS view.
ADDITIONAL INFORMATION
Canceling a domain name Transfer

 Transfer of a domain name (except .UK) will result in a 1 year Renewal of the domain name.
ADDITIONAL INFORMATION
Situation in which the Registration term doesn't get extended upon Transfer

 Authorization code associated with a .EU domain name will become invalid immediately
after use.
 Once a domain name is transferred to [Link] from another Registrar, the
system would automatically enable THEFT PROTECTION for it.
ADDITIONAL INFORMATION
Domain Theft Protection

 Once a domain name having an associated Domain (Transfer) Secret is transferred

to [Link] from another Registrar, the system would set a new Domain
(Transfer) Secret for such a domain name. This process is implemented from a security
perspective.
ADDITIONAL INFORMATION

48
 Locating and modifying the Domain (Transfer) Secret for your domain name (except .UK)

[Link] whether your domain name can be transferred

[Link] whether a Domain (Transfer) Secret or Authorization Code is required for your Domain
Name

[Link] Instructions for your Control Panel

[Link] your Domain Name

[Link] instructions for Reseller Control Panel

[Link] the Domain Name

Cancelling a Domain Name Transfer

Depending on the Transfer status, following are the methods to cancel the Transfer
Order (except for a .EU domain name):

If the Order status is: Transfer waiting for Losing Registrar Approval
NOTE
In this status, you have already approved the email from the [Link]. However,
you have not received/responded to the email from the Current Registrar.

Following are the steps to cancel the Transfer:

1. Login to your Control Panel. 1
2. Search for the domain name for which you placed the Transfer request and proceed to
the Order Details view. 2
3. In the Order Details view, click the Current Actions button under the Actions drop-down
menu.
4. In this list, click the action whose Status displays Transfer waiting for Losing Registrar
Approval and then click Cancel.
NOTE
 On cancelling the Transfer from the Control Panel, the funds for the same would be available
back in your Debit Account. In case you do not receive the funds, contact our Support Team
at [Link]
 The Transfer of a .EU domain name can only be cancelled through the option provided in the
email sent to the Registrant by the Registry.

[Link] instructions if the Order status is: Transfer waiting for Losing Registrar Approval

49
 [Link] for Searching and Managing Orders if the Order status is: Transfer waiting for Losing
Registrar Approval

Domain Name Transfer Caveats

 Understanding the Status of a Domain Name Transfer

 Lost One Year when Transferring a Domain Name from One Registrar to Another

 Domain Name Transfer Completed but Domain Name is Still Inactive

Understanding the Status of a Domain Name

Transfer
NOTE
As per ICANN's new domain transfer guidelines, effective 25th May 2018, all domain
transfers will not require Form of Approval (FoA). The Transfer Authorization process will not
require the Registrant Contact's approval via e-mail.

Upon successfully executing a Transfer for a domain name, your domain name's
Transfer action will initiate. You may easily track the status of your domain name's
Transfer by following these steps:
1. Login to your Control Panel. 1
2. Search for the domain name for which a Transfer request has been placed and proceed
to the Order Information view. 2
3. Note the Action Requested and the Status of the Action. There may only be the following
statuses of a domain name, that has not yet been Transferred to [Link]:
o Trying to fetch Admin Contact Email Address (Anchor: fetch)
: In order to ensure that an
authorized person is placing this Transfer request, we send an email to
the Administrative Contact of the domain name for approving the Transfer. Our system
automatically fetches the Admin Contact Email Address by contacting the Whois
server of the Current Registrar. However, sometimes the Current Registrar's Whois
server does not respond to our request.
[Link] would attempt to contact the Current Registrar's Whois server for the
Administrative Contact details every hour for upto 24, and then even try to manually
fetch the same. In almost all cases, we will be able to send an email to the
Administrative Contact within 48 hours.

50
o Transfer waiting for Admin Contact Approval (Anchor: waiting)
: Upon initiating a Transfer, our
system sends an email to the Admin Contact of the domain name as appearing in the
Whois server of the Current Registrar. You can verify the email address we fetched from
their Whois server at the time you initiated the Transfer, within the Order
Information view itself.
In case the Admin Contact does not receive the authorization email after placing a
Transfer, you may resend it by clicking the Resend Transfer Authorization Email link.
NOTE
There might be instances where the Admin Contact email address was changed after the
Transfer request was placed. In such a case, click the RESEND TRANSFER AUTHORIZATION
EMAIL link. This would cause our system to:
 invalidate the previous request,
 query the Current Registrar's Whois server again for the Administrative Contact email
address, and
 mail him/her a fresh authorization request.
Each time the RESEND TRANSFER AUTHORIZATION EMAIL link is clicked, the system would
repeat the above mentioned process.

Sometimes, it may be possible that the Admin Contact has still not received an email
sent by our system, due to any of several problems including network blockages, spam
filters, etc.. To circumvent such a situation, you may click the Send Transfer Approval Via
Fax link (from within the Customer Control Panel) and follow the instruction therein, to
send us your consent to Transfer your domain name to [Link].
NOTE
The system waits for 5 days for the Administrative Contact to approve the Transfer. If the
Administrative Contact remains silent (neither approves or disapproves the Transfer), it is
assumed that the Administrative Contact does not wish to Transfer his domain name and we
delete this Order in our system.

o Action waiting for domain to be unlocked (Anchor: unlocked)

: After receiving approval from the
Admin Contact, our system checks whether any lock exists on the domain name. If the
domain name is locked, the Transfer request displays Action waiting for domain to be
unlocked status. This may happen due to either:
 a 60-day Transfer lock post Registration or previous Transfer, or
 a lock placed at the Current Registrar.
In case of a 60-day Transfer lock, you will have to cancel the Transfer and wait for the
lock period to elapse. In the latter case, you need to have the domain name unlocked
with the Current Registrar.

51
 The system automatically checks every hour if the domain name has been unlocked,
and processes the Transfer (once the domain name is unlocked).
While the domain name displays this status, you may click either the:
 Retry button: if you have unlocked your domain name and immediately want the
Transfer to proceed, or
 Cancel Order link: if you choose to fail this Transfer.
NOTE
The Transfer order would automatically fail if the domain name is not unlocked within 7 days
(from the moment its corresponding Invoice is settled).

o Transfer waiting for Losing Registrar Approval (Anchor: approval)

: You may see this status when
the Administrative Contact has approved the Transfer request sent
by [Link] and now the Transfer is awaiting the Current Registrar's approval.
Ideally, your domain name should Transfer in 5 days, from the time this status is
displayed.
[Link] instructions

[Link] for Searching and Managing Orders

Lost One Year when Transferring a Domain

Name from One Registrar to Another
In any domain name Transfer process, there are three entities involved:
 Domain Name Owner (Registrant)
 Gaining (New) Registrar
 Losing (Current) Registrar
Typically, a domain name is transferred sometime before its Expiry, in order to renew it
with the Gaining Registrar. This results in one year getting added to the domain name's
Expiry Date. The charges for this one year are collected by the Gaining Registrar. There
is, however, a case when it seems as if this one year is not added during the Transfer
process.
NOTE
 Basically, if a domain name expires, it is not deleted immediately. The Registrar of the
domain name must explicitly delete the name within 45 days or else it is deemed to have
been renewed. This period of 45 days is called the Auto Renew Period.

52
 If during these 45 days, the Registrant renews the domain name with the Losing Registrar
and then transfers the name to the Gaining Registrar, then the domain name will lose the
year that was added with the Losing Registrar while renewing the domain name.

Example:

Suppose a domain name expires on 1st Jan 2001 with Registrar A.

o On 3rd Jan 2001, (after the domain has expired) you renew the domain with Registrar A for a
year. This will make the Expiry Date as 1st Jan 2002.
o Now on 10th Jan 2001, if you Transfer this domain name to Registrar B, this is what will
happen:
 The Transfer will add one year to the domain name's Registration term (Expiry Date will be
1st Jan 2003).
 If there has been any Renewals in the 45 day Auto Renew Period, those years will be
removed (Expiry Date will be reset to 1st Jan 2002).
 While a year is indeed added upon Transfer of the domain name, the Expiry Date does not
appear to reflect it. This happens since the year added upon Renewal with the Losing
Registrar is credited back to the Losing Registrar by the Registry.

Precautions recommended when transferring your domain name, if you have renewed it
with the Current Registrar post Expiry:
 Do not Transfer the domain name to another Registrar, during the 45 day Auto Renew
Period immediately after the Expiry Date of the domain name.
 However, if you have already done the above mistake, then the only recourse is to
obtain a refund from the Losing Registrar for the Renewal that you have paid them.
There is little scope of getting it considering, most Registrars may not understand this
issue or may not have a Refund Policy.

Domain Name Transfer Completed but Domain

Name is Still Inactive
There are instances where a domain name is successfully transferred
to [Link], but it still continues to bear the Inactive Status in the Control
Panel.
This happens because of the following reason:
 When a domain name Transfer completes, the Registry makes the necessary
modifications to the domain name and adds 1 year to its Registration term.

53
 The Registry notifies us about successful domain name transfers by means of a daily
report.
 On receipt of the report, the system sets all successfully transferred domain
names Active in the database.
 If for some reason, there is a delay in the delivery of the report, the domain
name cannot automatically be set Active in the system. As such, it continues to
remain Inactive.
This problem would normally be automatically rectified within 24-48 hours.
NOTE
However, if the problem still persists for more than 48 hours, please report this issue to our
Support Team at HTTP://[Link].

Locating and Modifying the Domain (Transfer)

Secret/Authorization Code for a Domain Name
Most TLDs (Domain Name Extensions) have a Domain (Transfer) Secret / Authorization
Code associated with them. This serves as a password and is required to authenticate
domain name Transfers.
Exceptions
[Link] also allows you to modify your Domain (Transfer) Secret for each
domain name. You can, thus, have a Domain (Transfer) Secret of your choice for each
domain name.

To View/Modify a Domain (Transfer) Secret / Authorization Code

(except for .DE domain names)
1. Login to your Control Panel, search for the domain name whose Domain Secret you wish
to view/modify and proceed to the Order Information view. 1
2. Click the Domain Secret link.
Expired Domain Name Related Information

54
3. Here, the current Domain (Transfer) Secret will be displayed. In order to change it,
provide a new Domain (Transfer) Secret in the textbox and click the Update Domain
Secret button to set it.
Domain Name Extension Specific and Other General Conditions
NOTE
o Domain Secret character limit for different Domain Name Extensions
o While modifying the Domain Secret of .COM, .NET, .NAME and .JOBS domain names, the
following rules apply:
 The length of the Domain Secret can be from 8 to 32 characters only
 The Domain Secret must contain 1 alphabet, 1 number as well as 1 special character.
o The Domain Secret should ideally consist of alphanumeric as well as special characters like
the ones mentioned below:
 A -Z and a - z
 0-9
 !"#$%&'()*+,-./:;<=>?@[\]^_`{|}~
However, certain TLDs do not support usage of special characters in the Domain Secret:
 .ME: No special character. Only alphanumeric characters permitted.
 .UK: No special character. Only alphanumeric characters permitted.
 .WS: < > & '
o In case of a .COM, .NET, .WS domain names the DOMAIN SECRET field may be blank. In order
to set it, provide a new Domain (Transfer) Secret in the textbox and click the UPDATE
DOMAIN SECRET button.
o In order to set a new Domain (Transfer) Secret / Authorization Code for a .EU domain name,
you need to click the FETCH LATEST TOKEN button.
NOTE
 Authorization Code for a .EU domain name will have the format XXXX-AAAA-BBBB-CCCC
where XXXX is a plain-text identifier of the current Registrar, and AAAA, BBBB and CCCC are
blocks of 4 random characters (letters and digits) separated by dashes.
 The Authorization Code is generated upon request from the Registrar and is valid for a
period of 40 days. Each time the code is requested, a new one will be generated on the spot,
replacing the previous one and remaining valid for 40 days.
 Requests submitted during the first day (24 hours from the moment of first request) of the
validity period of the code will not result in a new code being generated. The request will
return the same code with the same remaining validity period.

Example:

55
 The first request for an Authorization Code is made on 15 Dec 2012 11.00 AM GMT. An
Authorization Code will be generated with a validity of 40 days. All further requests for the
code within the next 24 hours (16 Dec 2012 11.00 AM GMT) will return the same code with
the same remaining validity period. Requests after the initial 24 hours will return a fresh
Authorization Code.
 Authorization Code associated with a .EU domain name will become invalid immediately
after use.

o In case of a .SHABAKA domain name, the Domain (Transfer) Secret must be between 8 - 32
printable ASCII characters with at least a punctuation, letter and a digit.
o Once a domain name having an associated Domain (Transfer) Secret is Transferred
to [Link] from another Registrar, a new Domain (Transfer) Secret is set for
such a domain name. This process is implemented from a security perspective.

Deleting a Domain Name

1. Money Back Grace Period of various TLDs (Anchor: mperiod)
2. To Delete a Domain Name within the Money Back Grace Period from your Control Panel
(Anchor: delete)

You may delete a registered domain name from your Control Panel within the Money
Back Grace Period. Money Back Grace Period (Anchor: mgb)
is the number of days after domain
name registration, during which you may delete a domain name to receive a refund.
Refund and Effect of Deletion on Other Services

56
Money Back Grace Period of various TLDs (Anchor: mperiod)

Domain Name Extension Money Back Grace Period (Days)

.ASIA 4

.AU

.BIZ 4

.BZ 4

.CA 0

.CC 4

.CN 4

.CO 0

.COM 4

.[Link]

.COOP

.DE

.ES

.EU 0

.HN

57
.IN 4

.[Link]

.INFO 4

.JOBS 4

.ME 1

.MN 4

.MOBI 4

.NAME 4

.NET 4

.NL

.NZ

.ORG 4

.PRO 4

.PW 4

.RU 0

.SC 4

.SHABAKA 4

58
 .SX

.TEL 4

.TV 4

.UK 0

.US 0

.VC 4

.[Link]

.WS 4

.XXX

CentralNic Domains 1 4

Donuts Domains 2 4

Exceptions

To Delete a Domain Name within the Money Back Grace Period from
your Control Panel (Anchor: delete)

1. Login to your Control Panel, search for the domain name that you wish to delete and
proceed to the Order Details view. 3
About Lock / Suspension
2. Click the Delete Order link.

59
3. On the next page, confirm the Deletion by clicking the Delete Order button. The domain
name would be immediately deleted.

Protecting/Locking a Domain Name

1. For Customers
2. For Resellers
1. To Enable/Disable Theft Protection
2. Locking/Unlocking a Domain Name (Anchor: lock-unlock)
3. To Lock/Unlock a Domain Name
Domain Theft Protection (Anchor: theft)
feature helps ensure that your domain name remains
safe from illegal domain name transfers. Enabling Theft Protection on your domain
name will result in a Transfer (Away) Request for this domain name to another Registrar
to fail at the Registry itself.
Exceptions

60
 For Customers
To Enable/Disable Theft Protection for a domain name:
1. Login to your Customer Control Panel, search for the domain name and proceed to
the Order Information view. 1
2. Click the Theft Protection link.
o To Enable Theft Protection: select the Enable button.
o To Disable Theft Protection: select the Disable button.
3. Click the Update Theft Protection Status button.
Error

For Resellers

To Enable/Disable Theft Protection

Follow the steps below to enable/disable Theft Protection for a domain name:
1. Login to your Reseller Control Panel, search for the domain name and proceed to
the Order Information view. 2
2. Click the Theft Protection link.
o To Enable Theft Protection: select the Enable button.
o To Disable Theft Protection: select the Disable button.
3. Click the Update Theft Protection Status button.
Conditions

Error

Locking/Unlocking a Domain Name (Anchor: lock-unlock)

Apart from enabling Theft protection for a domain name, you may also place a Lock on
it. Applying a Lock on any domain name, has the following effects:
 When you place a Lock on a domain name, all actions available for domain names may
still be performed by only you or [Link].
Types of Actions possible from the Order Information view:
o Modifying Contact Details,
o Modifying Name Servers,
o Registering and managing Child Name Servers,
o Enabling / disabling Theft Protection,

61
o Suspending / Unsuspending a domain name,
o Moving / Pushing / Transferring a domain name internally to another Customer Account,
etc.
 A Transfer (Away) Request for this domain name to another Registrar will fail at
the Registry itself and will not be allowed (also supported by Theft Protection.)
NOTE

Locking domain names in the following TLDs would not prevent Transferring it:
o .RU
It is advised that you Lock a domain name only in case of some payment-related issue
with your Customer or if the domain name is for your own use. In all other cases
enabling Theft Protection would suffice.
Exceptions

To Lock/Unlock a Domain Name

1. Login to your Reseller Control Panel, search for the domain name and proceed to
the Order Information view. 3
2. Click the Lock / Suspend link.
3. On the following page:
o To Lock the domain name: select the Lock radio button, enter the reason for Locking
and click the Update button.
o To Unlock the domain name: select the No Restriction radio button and click
the Update button.

Registering and Managing Child Name Servers

1. Registering and Managing Child Name Servers
1. Add a Child Name Server (Anchor: add)
2. Modify a Child Name Server (Anchor: modify)
3. Delete a Child Name Server (Anchor: delete)
Child Name Servers are Name Servers which are registered with the Registry under your
domain name. You have to register Name servers with the Registry, before you can use

62
 them as Name Servers for registering other domain names. Child Name Servers can
be registered only by the owner of the domain name under which they are registered.
Example:
A Child Name Server [Link] can only be registered by the Owner of [Link].

Registering and Managing Child Name Servers

1. Login to your Control Panel, search for the domain name and proceed to the Order
Information view. 1
About Lock / Suspension
2. Click the Child Name Servers link.

Here, you may:

Add a Child Name Server (Anchor: add)

Enter the Host Name of the Child Name Server you wish to add in the Host Name box,
mention its IP Address (IPv4 or IPv6) and click the Save button.
Examples:
o For [Link], you may use the Host
Name as [Link] and an IPv4 IP Address as [Link].
o [Link] could have the Host Name as [Link] and an
IPv6 IP Address as 2001:0db8:0:0:0:0:1428:57ab.
NOTE

Registering a Child Name Server as mentioned above is just the first step. The Child Name
Server is required to be registered at the Registry to only serve as a non-authoritative
Record should your Child Name Server not be resolvable in some extreme condition.
This Name Server would start working only after you have added either an Address (A)
Record for IPv4 or AAAA Record for IPv6 or Canonical (CNAME) Record for this Name Server

63
 within the Zone for the domain name (of this Child Name Server) in your own DNS Server,
thus binding the NS to the IP Address.
Examples:
o If you are running your own DNS Servers, then you would need to add a Zone for the domain
name [Link] and create an A Record like:

[Link]. 38400 IN A [Link]

Similarly, you may add an AAAA Record as

[Link]. 38400 IN AAAA 2001:0db8:0:0:0:0:1428:57ab

o If you wish to simply point your Name Servers to other Name Servers, then you may do so
by either:
1. you may either add a CNAME Record to your Service Provider's Name Server, after enabling
Managed DNS service through them:

[Link]. 38400 IN CNAME [Link]

or
2. you may add an A or AAAA Record to your Service Provider's Name Server IP Address
(depending upon whether your Service Provider has an IPv4 or IPv6), after enabling
Managed DNS service through them:

[Link]. 38400 IN A [Link]

or

[Link]. 38400 IN AAAA 2001:0db8:0:0:0:0:1428:57ab

ADDITIONAL INFORMATION

Creating DNS Records through [Link]'s DNS Service

Errors and Domain Name Extension Specific Conditions

64
 Modify a Child Name Server (Anchor: modify)

o Modifying the Hostname: Make the modifications in the Host Name textbox and click
the Save button.
Domain Name Extension Specific Conditions
o Modifying the IP Address: Make the modifications in the IP Address textbox and click
the Save button.
Errors, IPv6 Format and IPv6 Support

Delete a Child Name Server (Anchor: delete)

Click the Delete link to delete individual Child Name Servers.

Errors and Restrictions
NOTE

o You will encounter the below error message while deleting a Child Name Server if this is
being used by another domain name of the same extension as a Name Server:
ATTENTION

Object association prohibits operation

Example:

If the Child Name Server [Link] is being used by [Link] as its Name
Server, then you will not be able to delete [Link] until [Link] modifies
its Name Server (to some other Name Server).

You will need to modify the Name Servers of all domain names using the Child Name Server
as their authoritative Name Server and try attempt the Child Name Server deletion.

However, if [Link] was using [Link] as its Name Server, then you
would not face any issue while deleting your Child Name Server: [Link].
o Deletion of a Child Name Server under a .UK domain name is not allowed.

65
 Suspending / Unsuspending Domain Names
 Suspending / Unsuspending a Domain Name

 Bulk Suspension / Unsuspension of Domain Names

Suspending / Unsuspending a Domain Name

Order Suspension is a useful feature available to Resellers of [Link].
Typically, you may need to Suspend domain names in response to abuse complaints or
when you haven't received payment towards domain name
registration/renewal/transfer services, etc..
Additional Information

Suspending / Unsuspending Domain Names in Bulk

Caveats

To Suspend / Unsuspend a Domain Name

1. Login to your Control Panel, search for the domain name you wish to
Suspend/Unsuspend and proceed to the Order Details view. 1
2. Here,
o To Suspend the Domain Name:
1. Click the Lock / Suspend link.

2. Select the Suspend radio button, enter the reason for Suspension and click
the Update button.
NOTE
The reason for Suspension would be visible to your immediate Sub-Reseller/Customer
(depending upon whether the domain name belongs to your Sub-Reseller's Customer or your
immediate Customer) in the ORDER DETAILS view of the domain name, from within their
Control Panel.

o To Unsuspend the Domain Name:

1. Click the Unsuspend Order button.

2. select the No Restriction radio button and click the Update button.

66
67