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MidFirst Bank E-Sign Consent Form

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0% found this document useful (0 votes)
24 views4 pages

MidFirst Bank E-Sign Consent Form

Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

ESIGN CONSENT TO USE ELECTRONIC RECORDS AND SIGNATURES

You have indicated you wish to receive and sign the documents relating to your accounts with us
electronically. We are required by law to give you certain information “in writing” – which means
you are entitled to receive it on paper. We need your consent in order to provide you this
information electronically instead. We also need your general consent to use electronic records
and signatures in our relationship with you.

In this Consent, the words "we," "us," and "our" means MidFirst Bank and its affiliates,
subsidiaries, or divisions, as well as any service provider, agent, independent contractor,
designee, or assignee that MidFirst Bank may, in its sole and absolute discretion, involve or utilize
in the provision of electronic records or the facilitation of electronic signatures. The words "you"
and "your" means the person giving consent. “Communications” means each disclosure, notice,
agreement, undertaking, fee schedule, periodic statement, record, document, or other
information we provide to you or that you sign or submit or agree to at our request.

1. Your Consent. You agree that any of the Communications we provide to you, or that you sign
or agree to at our request, may be in electronic form. We may also use electronic signatures and
obtain them from you on any Communication.

All Communications that we provide to you in electronic form will be delivered either (1) via e-
mail or (2) by your accessing a website that we will designate in an e-mail, text message or other
electronic notice we send to you at the time the information is available. We will establish
security procedures you will have to follow to access the website.

We may always, in our sole discretion, provide you with any Communications on paper, even if
you have authorized electronic delivery. Sometimes the law, or our agreement with you, requires
you to give us a written notice. You must still provide these notices to us on paper, unless we tell
you how to deliver the notice to us electronically.

2. How to Withdraw Consent. You may withdraw your consent to receive Communications
electronically at any time by calling us at 1.888.643.3477 or through Personal Online Banking.
Withdrawing your consent may delay certain transactions with us. In addition, if we offer a
discount now or in the future for conducting business electronically, a withdrawal of consent
could result in the removal of any such discount. We may charge fees for paper periodic
statements as disclosed in the Fee Schedule for your account. A withdrawal of your consent to
receive electronic Communications will be effective only after we have had a reasonable period
of time to process your withdrawal.

3. How to Update Your Contact Information. It is your responsibility to provide us with an

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accurate and complete e-mail address and other contact information, and to maintain and
update promptly any changes in this information. You can update your contact information by
visiting [Link] and logging into your online banking profile. Once you’re logged in, select
the Customer Service tab, then Manage Contact Information, and you’ll be able to update any
necessary information. If you have any questions please contact us at
CustomerCare@[Link] or you can contact us at 1.888.643.3477, option 0. Personal
bankers are available Monday through Friday, 7 a.m. to 9 p.m.; Saturday, 8 a.m. to 6 p.m.; and
Sunday, noon to 4 p.m. Central time.

4. Hardware and Software Requirements. To receive electronic Communications, you must have
access to:
• a Current Version (defined below) of Microsoft Edge, Chrome, Safari or Firefox,
• a connection to the Internet,
• a Current Version of a program that accurately reads and displays PDF files, and
• a computer and an operating system capable of supporting all of the above.

You will also need a printer if you wish to print out and retain records on paper, and electronic
storage if you wish to retain records in electronic form.

You must also have an active email address.

By "Current Version," we mean a version of the software that is currently being supported by its
publisher. From time to time, we may offer services or features that require that your Internet
browser be configured in a particular way, such as permitting the use of JavaScript or cookies. If
we detect that your Internet browser is not properly configured, we will provide you with a notice
and advice on how to update your configuration. We reserve the right to discontinue support of
a Current Version of software if, in our sole opinion, it suffers from a security flaw or other flaw
that makes it unsuitable for use with Online Banking.

If our hardware or software requirements change, and that change would create a material risk
that you would not be able to access or retain electronic Communications, we will give you notice
of the revised hardware or software requirements. Continuing to use this service after receiving
notice of the change is reaffirmation of your consent.

5. Requesting Paper Copies. We will not send you a paper copy of electronic Communications
from us, unless you request it or we otherwise deem it appropriate to do so. You can obtain a
paper copy of any Communication we provide to you electronically by printing it yourself or by
requesting that we mail you a paper copy. Requests for paper copies must be made within a
reasonable time after we first provided the electronic Communication to you. To request a paper
copy, contact us by telephone at 1.888.643.3477. We may charge a fee, as shown in our Fee
Schedule, for paper copies of documents we send to you electronically.

6. Electronic Statements. Electronic statements will be available through Personal Online

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Banking via our Internet Banking site, [Link], within two (2) business days of your
statement cycle date and for forty-eight (48) months following each statement cycle. We will
notify you via email shortly after your statement date to remind you of this service.

7. Retaining copies. We encourage you to print or download for your records a copy of all
electronic Communications, as well as this ESIGN Consent disclosure and any other document
that is important to you.

8. Termination/Changes. We reserve the right, in our sole discretion, to discontinue the provision
of your electronic Communications or to terminate or change the terms and conditions on which
we provide electronic Communications. We will provide you with notice of any such termination
or change as required by law.

9. Additional Provisions for Tax Documents. The Communications we provide to you


electronically include certain informational tax statements, which may include, but are not
limited to, Forms 1098, 1098-E, 1098-MA, 1098-T, 1099-A, B, C, CAP, DIV, G, H, INT, K, LTC, MISC,
OID, PATR, Q, R, S, SA, 3921, 3922, 5498, 5498-ESA, and 5498-SA and Schedule K-1 (“Tax
Documents”). Each of the following applies to the electronic delivery of Tax Documents:

• You are not required to receive Tax Documents electronically. If you do not set your
preference to receive Tax Documents electronically, a paper copy will be provided.

• Your election to receive Tax Documents electronically applies to any Tax Document which
we are legally permitted to provide to you now or at any time in the future until such time
that you withdraw your consent.

• You may receive a paper copy of any Tax Document by requesting a paper copy of such
Tax Document through the procedures set forth in the section titled "Requesting Paper
Copies" above. You may withdraw your consent at any time through the procedures set
forth in the section titled "How to Withdraw Consent" above. You may also change your
preferences regarding electronic delivery of Tax Documents from time to time without
withdrawing your consent. Withdrawal of consent to electronic delivery of Tax
Documents will not affect Tax Documents previously provided electronically; such Tax
Documents may continue to be provided online for the applicable posting period. If you
withdraw your consent, we will provide confirmation of that withdrawal and the date it
takes effect electronically in writing. The electronic delivery of Tax Document may be
terminated at any time by us. Further, we may make certain Tax Documents available
electronically only for a limited time. Currently, most Tax Documents are made available
on January 31 or February 15, as applicable, of the relevant year, and will be available
until at least October 15 of the same year. If we terminate electronic delivery of Tax
Documents, or if you withdraw your consent or close your account, we will mail or
otherwise provide Tax Documents to you as required by applicable law.

• If you need to update any information relevant to electronic delivery of Tax Documents,

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you may request that such information be updated through the procedures set forth in
the section titled "How to Update Your Contact Information" above.

• A description of the hardware and software required to access, print and retain Tax
Documents are set forth in the section titled "Hardware and Software Requirements"
above.

By consenting to this Agreement , you are agreeing that we may provide you with electronic
Communications, and you are also confirming that you have the hardware and software
described above, that you are able to receive and review electronic records, and that you have
an active email account and the ability to access and view PDF files. You are also confirming
that you are authorized to, and do, consent on behalf of all of your co-applicants and co-owners
of any product or service we provide to you.

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Common questions

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MidFirst Bank's policies align with consumer protection laws by obtaining explicit consent from users before transitioning to electronic communications. The bank provides necessary hardware and software requirements, ensuring that users can access electronic records securely and conveniently. Legal compliance is also evident in the ability for users to request paper copies and withdraw consent at any time. These measures ensure that users' rights to access information and documentation are preserved, keeping the bank in line with legislative standards concerning electronic records .

MidFirst Bank conditions the provision of paper copies on a reasonable time request after the initial electronic communication. To obtain a paper copy, customers must contact the bank by telephone. There might be associated costs, as specified in the bank's Fee Schedule, that apply to paper copies of documents initially sent electronically. The bank maintains discretion over when paper copies are deemed appropriate or necessary, balancing customer preferences with administrative policies .

MidFirst Bank's electronic service is designed to accommodate users with varying preferences and technological capabilities. Users can change their electronic document preferences without entirely withdrawing consent, allowing flexibility in how they receive Tax Documents or other communications. For those facing technological limitations, the bank provides clear procedures for obtaining paper copies and guidelines for meeting hardware and software requirements. This adaptability helps ensure all users, regardless of their tech-savvy, can efficiently manage their banking communication .

Updating contact information with MidFirst Bank is essential for ensuring effective electronic communication. Customers are responsible for maintaining current contact details, including their email address, which is crucial for receiving notifications about electronic documents. This updating process is streamlined through the bank's online platform, where users can manage their contact information under the Customer Service tab. Timely updates help prevent communication breakdowns and ensure customers receive necessary notifications and documents effectively .

MidFirst Bank ensures the security of communications by establishing security procedures that customers must follow to access electronic statements. These procedures include accessing the bank's designated website via secured methods. On the customer's part, they are responsible for maintaining accurate contact information and ensuring their email and online banking settings are up-to-date. This mutual responsibility helps safeguard the electronic delivery process .

MidFirst Bank offers flexibility by allowing users to choose whether they want to receive Tax Documents electronically or in paper form. Users can customize their preferences for receiving these documents and can change these settings without fully withdrawing their consent. The electronic delivery of Tax Documents is contingent upon users' consent, and they can withdraw this consent at any time. Additionally, even if consent is withdrawn, previously delivered electronic Tax Documents will remain available online until the posting period ends .

MidFirst Bank requires users to have the latest versions of major web browsers, PDF readers, and reliable internet access to effectively manage electronic communications. This ensures compatibility and security when accessing electronic records. Users must also have an operating system capable of supporting these programs and need to configure their internet browsers to allow JavaScript and cookies. Failure to meet these requirements might hinder users' ability to access and retain electronic communications effectively. Hence, keeping software up-to-date is crucial for users' participation in electronic banking services .

Customer support and feedback play crucial roles in managing MidFirst Bank's electronic systems. Customers can update contact information, request assistance, and obtain guidance through dedicated channels like telephonic support and email. These interactions help the bank address user issues, improve service offerings, and customize electronic communication methods to better suit customer needs. The bank's responsiveness to customer feedback ensures effective communication and enhances user satisfaction with the available electronic services .

The use of electronic signatures at MidFirst Bank carries potential risks related to security and authenticity. The bank mitigates these risks by implementing secure access protocols for electronic documents and signatures, requiring users to follow specific security procedures when reviewing and signing documents. However, there's an implicit risk of technological failures or unauthorized access if security measures are not strictly followed by users. The bank reserves the right, at its discretion, to provide paper copies and may require written notices to ensure legal compliance, which further reduces these risks .

Withdrawing consent for receiving electronic communications from MidFirst Bank may have several implications. Firstly, it could delay certain transactions as you revert to paper communications. Also, if the bank offers any discounts for electronic business, such a withdrawal could lead to the removal of these discounts. Additionally, there might be fees associated with obtaining paper copies of statements, as stated in the bank's Fee Schedule. The withdrawal only becomes effective after a reasonable period for processing by the bank .

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