Huawei: Privacy Protection in AI
Context Problem Alternatives
When does the problem occur? What is the root cause of the What do customers do now to fix
problem? the problem?
The problem occurs when AI applications
require vast amounts of personal data The root cause is the difficulty in Currently, techniques like differential
for functionality, leading to challenges in safeguarding personal data while privacy are being explored to mitigate
data protection and privacy. enabling the development of intelligent these privacy concerns.
AI systems.
Customers Emotional Impact Alternative Shortcomings
Who has the problem most often? How does the customer feel? What are the disadvantage of the
alternatives?
Organizations in industries like Customers may feel anxious, concerned,
healthcare, finance, and autonomous and vulnerable about potential data Existing techniques like differential
vehicles face these issues most often breaches and the misuse of personal privacy may not fully eliminate risks,
due to the sensitive data they handle. information. can be complex to implement, and may
impact the accuracy or utility of AI
Quantifiable Impact models.
What is the measurable impact
(include units)?
Data breaches can lead to financial
losses, regulatory fines, and loss of
consumer trust, measured in monetary
terms and reputation scores.
Amdocs 2: Intelligent Fraud Detection: Securing Prepaid and Postpaid
Provisioning
Context Problem Alternatives
When does the problem occur? What is the root cause of the What do customers do now to fix
problem? the problem?
The problem occurs during the
provisioning of prepaid and postpaid The root cause is the reliance on Customers rely on manual audits, credit
services, where traditional fraud outdated fraud detection methods, limit checks, and after-the-fact
detection methods fail to identify real- which are not capable of real-time investigations to detect fraud.
time fraudulent activities. monitoring or handling complex fraud
patterns.
Customers Emotional Impact Alternative Shortcomings
Who has the problem most often? How does the customer feel? What are the disadvantage of the
alternatives?
Telecom operators and service providers Customers feel frustrated and anxious
face this problem most often, due to potential revenue loss and the Manual audits and credit checks are
particularly those handling large inability to prevent fraud effectively. slow, prone to human error, and
volumes of prepaid and postpaid inadequate for detecting sophisticated
transactions. or real-time fraud.
Quantifiable Impact
What is the measurable impact
(include units)?
Revenue losses can be substantial,
ranging from millions to billions
annually, depending on the size of the
telecom operation.
Telkom Consumer: Development of a centralized automated tool for Network
Operations to manage Network availability, fault tracking, fault prioritization and
SLA and OLA management
Context Problem Alternatives
When does the problem occur? What is the root cause of the What do customers do now to fix
problem? the problem?
The problem occurs during the manual
management of network availability, The root cause is the lack of an Customers currently use multiple
fault tracking, prioritization, and integrated, centralized automated tool for disconnected systems and manual
SLA/OLA management due to multiple managing network operations, resulting processes to monitor and manage
tools, systems, and the need for human in inefficiencies and limited visibility network faults and availability.
intervention. across multiple systems.
Customers Emotional Impact Alternative Shortcomings
Who has the problem most often? How does the customer feel? What are the disadvantage of the
alternatives?
The problem most often affects network Customers feel frustrated and
operations teams responsible for overwhelmed due to the inefficiency and Current alternatives are fragmented,
ensuring continuous mobile network complexity of managing network require excessive manual effort, and
service availability. operations manually. lack real-time integration, leading to
delayed responses and potential
Quantifiable Impact service disruptions.
What is the measurable impact
(include units)?
The measurable impact includes
decreased network availability, increased
downtime, longer ticket resolution times,
and potential revenue loss.
Amdocs 1: Intelligent Experience Engine for Hyper-Personalized
Interactions, Proactive Customer support, and AI-powered Quality
Assurance
Context Problem Alternatives
When does the problem occur? What is the root cause of the What do customers do now to fix
problem? the problem?
The problem occurs when
telecommunication companies fail to The root cause is the lack of advanced Customers currently rely on traditional
provide timely, personalized customer AI systems that can deliver hyper- customer service channels, which are
service, leading to customer personalized interactions, proactive often slow, generic, and reactive rather
dissatisfaction and increased churn. support, and consistent quality than proactive.
assurance.
Customers Emotional Impact Alternative Shortcomings
Who has the problem most often? How does the customer feel? What are the disadvantage of the
alternatives?
Telecommunication companies facing Customers feel frustrated, undervalued,
high customer churn rates and and dissatisfied when their needs are Alternatives are often slower, less
struggling to maintain competitive, not met promptly and personally. personalized, and unable to anticipate
personalized service have this problem issues proactively, leading to lower
most often. customer satisfaction and higher churn.
Quantifiable Impact
What is the measurable impact
(include units)?
High customer churn rates, decreased
customer loyalty, and reduced Net
Promoter Scores (NPS) are measurable
impacts, typically resulting in financial
losses.
Openserve: Recommendation model using AI for energy &
sustainability
Context Problem Alternatives
When does the problem occur? What is the root cause of the What do customers do now to fix
problem? the problem?
The problem occurs when managing
energy consumption and sustainability The root cause is inefficient energy Currently, customers manually assess
across multiple network equipment consumption and lack of automated energy consumption or use basic
buildings, leading to high power usage systems to identify energy-saving monitoring systems that may not
and carbon emissions. opportunities across the buildings. provide actionable insights.
Customers Emotional Impact Alternative Shortcomings
Who has the problem most often? How does the customer feel? What are the disadvantage of the
alternatives?
Facility managers and sustainability Customers feel frustrated and
officers at Openserve who manage overwhelmed due to the complex and Manual assessments are time-
network equipment buildings face this manual process of identifying energy- consuming, prone to errors, and lack
issue most often. saving opportunities. precision in identifying specific energy-
saving opportunities.
Quantifiable Impact
What is the measurable impact
(include units)?
High energy costs and carbon emissions,
quantified in kilowatt-hours (kWh) and
metric tons of CO₂, respectively.
SATNAC Theme Challenge: Industry solutions in the AI-Driven
Hyperconnected Future
Context Problem Alternatives
When does the problem occur? What is the root cause of the problem? What do customers do now to fix
the problem?
The problem arises as industries The root cause is the complexity of
navigate the rapid evolution of AI, IoT, implementing and managing AI-driven Customers often rely on fragmented
and hyperconnectivity, facing challenges hyperconnectivity across diverse industries, systems, legacy infrastructure, or
in integrating and scaling these compounded by a lack of tailored, scalable piecemeal technology upgrades that
technologies for tangible benefits. solutions. lack the cohesiveness needed for a
truly connected and intelligent
system.
Customers Emotional Impact Alternative Shortcomings
Who has the problem most often? How does the customer feel? What are the disadvantage of the
alternatives?
Industries like telecommunications, Customers feel overwhelmed by the pace
manufacturing, and healthcare, where of technological change and frustrated by Alternatives often lack scalability,
connectivity, data processing, and AI the difficulties in achieving seamless integration, and are typically
integration are critical, face these integration of AI and hyperconnectivity. expensive, time-consuming to
challenges most frequently. implement, and may not offer real-
time data insights or automation
Quantifiable Impact needed for optimized performance.
What is the measurable impact
(include units)?
Impact can be measured in terms of
inefficiencies, such as increased
operational costs, lower productivity, and
delays in implementing smart systems,
typically quantified in time lost and