Advanced Plans

Price Guide

Price Guide for our Advanced Plan

Benefits
Advanced Plans
Our Advanced Plans

Our SIM Only

Advanced Plans

Three’s preferred
payment method

Advanced Plans Price Guide Outside your

Allowance

Additional Services
Our Advanced Plans give you access to all our lovely benefits – Go Roam Add-ons & Changing
in Europe and Around the World, so you can share those hotdog leg snaps your Price Plan

at no extra cost in 71 destinations across the world, a Personal Hotspot to Charges to Special
Numbers & Directory
share your phone’s network connection, and free calls to customer services. Services
You’ll be in control of your spending and have the flexibility to change your plan whenever needed with 4G at no extra cost. International Roaming,
including Go Roam,
This is where you’ll find all the pricing information for your voice plan if you joined or upgraded on Three on either a Pay Monthly using your phone
Handset Package on or after 18 March 2014 or 15 July 2014 for SIM Only Plans.
abroad
In the event of a discrepancy between this publication and the information provided elsewhere, other than the customer terms, Calling & texting
this publication will take precedence. abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

1
Effective 18 March 2022 AD0064
Contents Advanced Plans
Price Guide

Advanced Plan Benefits 3

Advanced Plan
Benefits
Our Advanced Plans 4
Our SIM Only Advanced Plans 6 Our Advanced Plans
Three’s preferred payment method 8
Outside your Allowance 9 Our SIM Only
Advanced Plans
Additional Services 10
− Add-ons & Changing your Price Plan 11 Three’s preferred
− Charges to Special Numbers & Directory Services 15 payment method
− International Roaming, including Go Roam, using your phone abroad 17
− Calling & texting abroad from the UK 24
Outside your
Allowance
Charges for other services, including cancellation fee 26
Key things to note 27 Additional Services
Add-ons & Changing
your Price Plan
On one of our older plans? Charges to Special
If you joined Three on a Pay Monthly handset package before 18 March 2014 or on a SIM Only Plan before 15 July 2014 and are on
Numbers & Directory
one of our older plans (for example: The One Plan, Essential Internet, Ultimate Internet or SIM Zero), you can find details of these Services
and the pricing for each in our ‘Historic Plans’ price guide at [Link]/priceguide International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Three Customer © from 2020 Hutchison 3G UK Limited. A member of CK Hutchison Holdings. Registered office: 450 Longwater Avenue, Green Park, Reading,
Berkshire RG2 6GF.
Charges for other
services, including
Services Published by Hutchison 3G UK Limited, trading as Three. All rights in this publication are reserved and no part may be reproduced without
the prior written permission of the publisher. ‘3’ and its related images, logos and names used in this publication are trademarks of the CK cancellation fee
Hutchison 3G UK Ltd Hutchison Holdings group of companies. The contents of this publication are believed to be correct at the time of going to press, but any

Key things to note

information, products or services mentioned may be modified, supplemented or withdrawn.
PO Box 333
The provision of any products and services by Hutchison 3G UK Limited is subject to Three’s customer Terms for Service
Glasgow G2 9AG (available at [Link]/terms).

The customer terms will take precedence if there is any discrepancy with this publication. In the event of a discrepancy between this 2
publication and information provided on [Link], other than the customer Terms for Service, this publication will take precedence.
 Advanced Plans
Advanced Plan Benefits Price Guide
Advanced Plan
Benefits
We like to do things differently here at Three. Want to
use your data, your way? Tired of worrying about your Our Advanced Plans

mobile bill – home or away? Go all-inclusive with our Our SIM Only
Advanced Plans where you’ll enjoy: Advanced Plans

Using your phone abroad at no extra cost with Go Roam both in Europe and Three’s preferred
Around the World. Available in 71 destinations worldwide. Your plan includes a set payment method
of allowances of voice, text and data units which you can use in the UK and in all our
Go Roam destinations (subject to our fair use policies see page 21). Where and when you Outside your
use these is up to you. Allowance

Tethering your device and using it on the go (or at home) with Personal Hotspot – you can Additional Services
use all or any of your data allowance to create a personal hotspot within the UK, or in our Add-ons & Changing
Go Roam in Europe destinations. your Price Plan
Charges to Special
Control your spend by setting your own limits for voice and data to avoid
getting that shocking big bill. Numbers & Directory
Services
Change your plan – temporarily or permanently – when you need to. International Roaming,
including Go Roam,
Free calls from the UK and our Go Roam in Europe destinations to using your phone
Three customer services. abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

3
 Advanced Plans
Our Advanced Plans Price Guide
Advanced Plan
Benefits
Our Advanced Plans are available on both Pay Monthly Packages, which
include a device and have a minimum term of 24 months, and on a SIM Only Our Advanced Plans

basis, where you can choose a minimum term of 1, 12 or 24 months. You can Our SIM Only
cancel at any time on 30 days’ notice (there may be a cancellation fee payable Advanced Plans
if you’re still within your Minimum Term – see page 26). Three’s preferred
Whether you’re on an Advanced Plan Pay Monthly Package or SIM Only Advanced Plan, you’ll get a monthly allowance of payment method
voice, text and data units for use within the UK and both our Go Roam in Europe and Around the World destinations.
These convert automatically on use within the UK and in our 71 Go Roam destinations – how and where you use them Outside your
is up to you (subject to our fair use policies, see page 21). How this works is set out below. Allowance

Additional Services
Add-ons & Changing
Use your Units in the UK your Price Plan
and any of our 71 Go Roam
destinations – at no extra cost. Charges to Special
Numbers & Directory
Services
International Roaming,
including Go Roam,
using your phone
Select your Monthly Package abroad
(which includes a device) or SIM
Plan, which includes an allowance Calling & texting
of voice, text & data units. abroad from the UK
You’ll receive a range of extra
benefits including 4G at no Charges for other
Your Units convert automatically extra cost, Go Roam,
into data, minutes and texts when Personal Hotspot, and free services, including
and where you decide to use them. calls to our contact centre. cancellation fee

Key things to note

4
Our Pay Monthly Advanced Plan Packages Advanced Plans
Step 1 Choose from a variety of devices (upfront charge may apply)
Price Guide
Step 2 Choose your plan’s monthly allowance
Advanced Plan
How much data
do you want? Each 500 1,024 2,048 4,096 8,192 12,288 30,720 102,400 unlimited Benefits
Data Unit converts on

Our Advanced Plans

use into 1MB of data

Next, choose how

long you want to
be able to talk each 50 / 100 / 300 50 / 100 / 300 50 / 100 / 300 100 / 300 / 600 100 / 300 / 600 100 / 300 / 600 100 / 300 / 600 100 / 300 / 600 Our SIM Only
month. Each Voice
Unit will convert on
/ 600 / unlimited / 600 / unlimited / 600 / unlimited / unlimited / unlimited / unlimited / unlimited unlimited / unlimited
Advanced Plans
use into 1 minute of
talk time
Three’s preferred
Text Units. Each
converts on use into
payment method
Unlimited
one standard SMS

Step 3: Outside your

Use your Units in Allowance
the UK or our Go
Roam destinations
Additional Services
Add-ons & Changing
your Price Plan
30GB in the UK 100GB in the UK Unlimited in
Charges to Special
- 12GB (12,228
data units)
– 12GB (12,288
data units)
the UK – 12GB
(12,288 data
Numbers & Directory
in Go Roam in Go Roam
destinations.
units) in Go Roam Services
destinations. destinations.
500MB 1GB 2GB 4GB 8GB 12GB At no extra cost At no extra cost At no extra cost International Roaming,
including Go Roam,
If you use all of 50 / 100 / 300 50 / 100 / 300 50 / 100 / 300 100 / 300 / 600 100 / 300 / 600 100 / 300 / 600 100 / 300 / 600 Unlimited 100 / 300 / 600 using your phone
your Units each / 600 / unlimited / 600 / unlimited / 600 / unlimited / unlimited / unlimited / unlimited / unlimited minutes in the UK / unlimited
month, they convert minutes in the UK minutes in the UK minutes in the UK minutes in the UK minutes in the UK minutes in the UK minutes in the UK (+ unlimited in the minutes in the UK abroad
into the following (+ unlimited in the (+ unlimited in the (+ unlimited in the (+ unlimited in the (+ unlimited in the (+ unlimited in the (+ unlimited in the UK & Go Roam (+ unlimited in the
megabytes of data, UK & Go Roam
in Europe
UK & Go Roam
in Europe
UK & Go Roam
in Europe
UK & Go Roam
in Europe
UK & Go Roam
in Europe
UK & Go Roam
in Europe
UK & Go Roam
in Europe
in Europe
destinations;
UK & Go Roam
in Europe
Calling & texting
minutes & texts
destinations; destinations; destinations; destinations; destinations; destinations; destinations; up to 3,000 destinations; abroad from the UK
up to 3,000 up to 3,000 up to 3,000 up to 3,000 up to 3,000 up to 3,000 up to 3,000 in Go Roam up to 3,000
in Go Roam in Go Roam in Go Roam in Go Roam in Go Roam in Go Roam in Go Roam Around the World in Go Roam
Around the World
destinations)
Around the World
destinations)
Around the World
destinations)
Around the World
destinations)
Around the World
destinations)
Around the World
destinations)
Around the World
destinations)
destinations) Around the World
destinations)
Charges for other
services, including
Unlimited texts in the UK and our Go Roam in Europe destinations & up to 5,000 in our Go Roam Around the World destinations
cancellation fee
Monthly Charge
Key things to note
Your monthly charge will depend on the mobile or device chosen and the amount you’ve chosen to pay upfront, and includes a £5 discount for paying by our preferred payment
method, which is by a recurring method, such as Direct Debit. Each April, your Monthly Charge will increase by 4.5%. See page 31 for details.

5
 Advanced Plans
Our SIM Only Advanced Plans Price Guide

Step 1 Choose your monthly allowance of Data, Voice & Text Units
Advanced Plan
How much data do
Benefits
you want? Each Data 500 1,024 2,048 4,096 8,192 12,288 30,720 102,400 unlimited
Unit converts on use
into 1MB of data Our Advanced Plans
Next, choose how
long you want to
200 / 600 200 / 600 200 / 600
Our SIM Only
be able to talk each
Advanced Plans
200 600 / unlimited 200 600 / unlimited 600 / unlimited
month. Each Voice / unlimited / unlimited unlimited / unlimited
Unit will convert on
use into 1 minute of
talk time Three’s preferred
Text Units. Each
converts on use into
payment method
Unlimited
one standard SMS

Step 2: Outside your

Use your Units in the Allowance
UK or in our Go Roam
destinations
Additional Services
Add-ons & Changing
your Price Plan
Charges to Special
Numbers & Directory
30GB in the 100GB – in the Unlimited in the Services
UK – up to 12GB UK up to 12GB UK – up to 12GB
(12,288 data (12,288 data (12,288 data International Roaming,
units) in Go Roam units) in Go Roam units) in Go Roam
destinations. At no destinations. At no destinations. At no including Go Roam,
500MB 1GB 2GB 4GB 8GB 12GB extra cost extra cost extra cost
using your phone
If you use all of your
Units each month, abroad
they convert into the 600 / unlimited 600 / unlimited 600 / unlimited 200 / 600
following megabytes minutes
(unlimited in the
minutes
(unlimited in the
minutes
(unlimited in the
/ unlimited
minutes 200 / 600 Unlimited 200 / 600
Calling & texting
of data, minutes &
texts UK & Go Roam UK & Go Roam UK & Go Roam (unlimited in the / unlimited minutes minutes (unlimited / unlimited minutes abroad from the UK
in Europe in Europe in Europe UK & Go Roam (unlimited in the in the UK & (unlimited in the
destinations; destinations; destinations; in Europe UK & Go Roam Go Roam UK & Go Roam
up to 3,000
in Go Roam
up to 3,000
in Go Roam
up to 3,000
in Go Roam
destinations;
up to 3,000
in Europe
destinations; up to
in Europe
destinations; up
in Europe
destinations; up to
Charges for other
Around Around Around in Go Roam 3,000 in Go Roam to 3,000 in Go 3,000 in Go Roam services, including
the World the World the World Around the World Around the World Roam Around the Around the World
200 minutes destinations) 200 minutes destinations) destinations) destinations) destinations) World destinations) destinations) cancellation fee

Unlimited texts in the UK and our Go Roam in Europe destinations, 5,000 in Go Roam Around the World destinations Key things to note
Monthly Charge Your monthly charge will depend on the selections made above and includes a £5 discount for paying by our preferred payment method, which is by a recurring method, such as
Direct Debit (see pages 8 and 32). See the table on the next page for your SIM Only plan’s monthly charge. Each April, your Monthly Charge will increase by 4.5%. See page 31
for details. 6
Our SIM Only Advanced Plan Prices Advanced Plans
Price Guide
Each of these SIM Only plans include unlimited texts in their allowance. The monthly charge shown includes a £5 discount for paying
by our preferred payment method, which is by a recurring method, such as Direct Debit (see below).
Advanced Plan
Benefits
Minutes allowance chosen
Our Advanced Plans
200 minutes 600 minutes Unlimited minutes
Our SIM Only
Minimum term 1 month 12 months 1 month 12 months 1 month 12 months 24 months Advanced Plans

500MB £12* £5* Three’s preferred

payment method
1GB £14 £10 £14* £9*
Outside your
Allowance
2GB £16* £13*
Data allowance chosen

Additional Services
4GB £18* £15* £16 £13 £12
Add-ons & Changing
your Price Plan
8GB £10 £19
Charges to Special
Numbers & Directory
12GB £22* £19* £24* £21* £19 £16 £14
Services
30GB
International Roaming,
£25* £22* £29* £19* £24 £20 £18
including Go Roam,
using your phone
100GB £29* £25* £20
abroad
Unlimited data
Calling & texting
£27* £24* £30* £24* £26 £26 £22
abroad from the UK
* Not currently available
Charges for other
services, including
cancellation fee

Key things to note

7
 Advanced Plans

Three’s preferred payment method Price Guide

Advanced Plan
New Advanced Plan customers (whether on a Pay Monthly Package or SIM Only plan) can only join on Direct Debit, and the above Benefits
plans’ prices include a discount for paying by this efficient means.

Direct Debit is brilliant for you, as payment will be taken automatically and your account will not be suspended if you forget to pay. Our Advanced Plans
It is also the most efficient method for us. You should maintain your Direct Debit whilst you stay as a pay monthly customer.
Our SIM Only
You can change your bank details at any time, just let us know. You can choose any of the following given means of payment. Advanced Plans
Simply allow us to store details and you will remain eligible for the £5 monthly recurring discount. See page 32 for more info.
Three’s preferred
payment method

Outside your
Allowance

Additional Services
Add-ons & Changing
your Price Plan
Charges to Special
Numbers & Directory
Services
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

8
 Advanced Plans
Outside your Allowance Price Guide
Advanced Plan
Benefits
If you’ve used up all of your monthly inclusive allowance and continue
to use your account, you’ll be charged the following rates: Our Advanced Plans

Our SIM Only

Out of allowance cost Advanced Plans
Calls to standard UK landlines (starting 01, 02 or 03; excludes calls to 65p / min
the Isle of Man or the Channel Islands), UK mobiles (any network) and Three’s preferred
your Three voicemail (once you’ve used your allowance) payment method
Data Not available on a per MB basis – see our data Add-ons on page 11
Outside your
• If you’ve used up all of your data allowance, you can choose to buy an Add-on to get extra units that last until your monthly Allowance
allowance is refreshed (see page 11) or, if you find yourself needing an increased allowance on a longer-term basis, you can
change you price plan (via your My3 account) to one with an increased monthly data allowance. Additional Services
Add-ons & Changing
• If you’ve used up all of your voice units, you can continue to make calls and just be billed for these at the rate set out above –
your Price Plan
or you can change your price plan (via your My3 account) to one with an increased allowance if you find yourself needing an
increased allowance on a longer-term basis. Charges to Special
Numbers & Directory
Services
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

9
Additional Services Advanced Plans
Price Guide
Advanced Plan
These are the additional, optional or extra services you can bolt on to your plan Benefits
and include our range of Add-ons, the cost of calling Special Numbers and our Our Advanced Plans
International Charges.
Our SIM Only
Advanced Plans
We may change or introduce new charges for Additional Services, or Services Outside of your Allowance. If we do, we’ll publish
any changes on our website. If any Add‑ons are affected which have a recurring charge, we’ll let you know at least 14 days
before the charge changes. If we do make a change to an Additional Service and you’re not happy with it, you can cancel the
Three’s preferred
Add‑on(s) or stop using the Additional Services or Services Outside of your Allowance. If you’d prefer to end your contract payment method
instead, a cancellation fee will be payable (please see page 26).
Outside your
Allowance
Additional Services cost
Additional Services
UK Video calls 65p / min
Add-ons & Changing
UK Video messages (MMS) 65p / message your Price Plan
UK Picture messages (MMS) (depending on your phone, if your Charges to Special
message includes certain emojis, emoticons or photos, you may be 65p / message Numbers & Directory
charged this rate for that message)
Services
SMS shortcodes – mobile text shortcode numbers are 5 or 6 digits SMS shortcodes will not come out of any inclusive allowance and are International Roaming,
long and usually begin with a 6, 7 or 8. These are often used to pay classed as a Premium Rate Service. The network charge is £0.15 per
for new features in apps, to donate to charity, to enter competitions message and the charge from the third party varies, depending on the
including Go Roam,
and to download games and ringtones. promoter’s terms and conditions. These should be checked to find out using your phone
the exact costs. abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

10
Add-ons & Changing your Price Plan Advanced Plans
With Three’s Add-ons, it’s easy to customise your plan to give you even more flexibility and value Price Guide
If you want to increase your allowance on a longer-term basis, you can now change your price plan via your My3 account. A change Advanced Plan
of price plan may incur a small one-off fee allowing you to use your new increased allowances immediately. You will then be charged
Benefits
your new monthly price from the following month. Changing your price plan will not affect your contract end date.
Our Advanced Plans
One Day Boost
Need an extra hit of data? Whether you’re spoiler-phobic and need to binge a whole series before work or you’re on the road rinsing Our SIM Only
Spotify playlists so you don’t miss your turn, sometimes a one-off boost is all you need. A One Day Boost gives you that short-term Advanced Plans
hit, ending at midnight. No scary bills. No stress.
Three’s preferred
Monthly price
Data Units payment method
Add-on (lasts until
allowance What’s included?
name midnight UK
time) Outside your
Allowance
If you’re in the UK you’ll be able to buy this Add-on which gives you unlimited data to
One Day Boost Unlimited use as you like (whether that’s simply to get online, use personal hotspot or stream) on £5
the day of purchase until midnight GMT.
Additional Services
Add-ons & Changing
your Price Plan
Monthly Boost
Charges to Special
Having one of those months where you end up using your phone a lot more than usual? A Monthly Boost is just what you need Numbers & Directory
to get you through without changing your plan. And you can cancel it at any time. Services
These Add-ons are available on a monthly rolling basis and will be added each month to your account until you ask us to remove them. International Roaming,
including Go Roam,
Data Units Monthly using your phone
Add-on allowance What’s included? price abroad
name (rolling)
Calling & texting
Monthly Boost 1 GB 1,024 Data Units £5
Each Monthly Boost gives you a number of data units which convert abroad from the UK
Monthly Boost 3 GB 3,072 Data Units on use into MBs (1 data units = 1 MB). On purchasing a Monthly Boost £7
you will receive the full allowance immediately. You will be charged the
Monthly Boost 6 GB 6,144 Data Units full monthly price as Monthly Boosts are not pro‑rated. Can be used for £8 Charges for other
data and personal hotspot. services, including
Monthly Boost Unlimited data Unlimited Data Units £15
cancellation fee

Key things to note

11
These Add-ons are available on a short-term basis and last until the end of the billing month. Advanced Plans
Data Units
Price Guide
Add-on Monthly
allowance What’s included?
name price
Advanced Plan
Each Short term Boost gives you a number of data units which Benefits
convert on use into MBs (1 data units = 1MB). On purchasing a
Short term Boost Unlimited data Unlimited Data Units Short term Boost you will receive the full allowance immediately. £20 Our Advanced Plans
You will be charged the full monthly price as Short term Boost
are not prorated. Can be used for data and personal hotspot.
Our SIM Only
No Add-on allowance can be rolled over to the next month. Three reserves the right to suspend, modify or withdraw Add-ons without notice, at any time.
Advanced Plans
Add Go Binge
Three’s preferred
Monthly payment method
Add-on Data Units
When is this Add-on available? price
name allowance
(rolling) Outside your
• If you joined, upgraded or changed your price plan, between 26 April 2018 and 1 October 2020, to an Allowance
Advanced Plan with a data allowance of 12GB or more, Go Binge will automatically be added to your
Go Binge Unlimited plan. Free Additional Services
• If you joined or upgraded before 26 April 2018, and have previously had Go Binge, you may add this
back on to your account via the contact centre. Add-ons & Changing
your Price Plan
Add Data Passport Charges to Special
Numbers & Directory
Daily price Services
Add-on Data Units (lasts until
When is this Add-on available? International Roaming,
name allowance midnight
UK time) including Go Roam,
using your phone
If you’re in the UK or one of the following destinations you’ll be able to buy this Add-on which gives abroad
you unlimited data to use as you like (whether that’s simply to get online, use personal hotspot, stream
or connect to VPNs) until midnight (UK time) on the day of purchase: Åland Islands, Australia, Austria, Calling & texting
Azerbaijan, Azores, Balearic Islands, Belgium, Brazil, Bulgaria, Canada, Canary Islands, Chile, Colombia, abroad from the UK
Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Estonia, Finland, France, French
Data Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guatemala, Guernsey, Hong Kong, Hungary, Iceland,
Passport
Unlimited
Indonesia, Ireland, Isle of Man, Israel, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg,
£5 Charges for other
Macau, Madeira, Malaysia, Malta, Martinique, Mayotte, Mexico, Moldova, Montenegro, Myanmar, The services, including
Netherlands, New Zealand, Nicaragua, Norway, Pakistan, Panama, Peru, Poland, Portugal, Puerto Rico,
Réunion, Romania, Russian Federation, Saint Barthélemy, Saint Martin, San Marino, Saudi Arabia, Serbia,
cancellation fee
Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand,
Tunisia, Ukraine, United Arab Emirates, Uruguay, US Virgin Islands, USA, Vatican City and Vietnam. Key things to note

12
Add Minutes Advanced Plans
Voice Unit Monthly Price Guide
Add-on
allowance How can I use these Units? price
name
(rolling) Advanced Plan
Each of these converts automatically on use into one minute of calls made from the UK to any standard Benefits
Add 1,000 UK landline (01, 02, 03) or from any of our Go Roam in Europe destinations to standard landline numbers
Landlines £5
1,000
Voice Units within our Go Roam in Europe destinations. Our Advanced Plans
If you use all of your Add Landlines 1,000 voice units each month, they convert into 1,000 landline minutes.
Our SIM Only
Each of these converts automatically on use into one minute of calls made from the UK to any standard
Add 2,000 UK landline (01, 02, 03) or from any of our Go Roam in Europe destinations to standard landline numbers Advanced Plans
within our Go Roam in Europe destinations. £10.21
Landlines Voice Units
If you use all of your Add Landlines 2,000 voice units each month, they convert into 2,000 landline minutes. Three’s preferred
payment method
Great for those who occasionally call abroad giving 100 voice minutes to use in the UK to call standard
landline or mobile numbers in: Outside your
Australia, Austria, Bangladesh, Belgium, Bermuda, Brunei, Bulgaria, Canada, China, Colombia, Croatia,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guam, Hong Kong,
Allowance
Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau,
Call 100 Malaysia, Malta, Mexico, Mongolia, Namibia, Netherlands, New Zealand, Norway, Paraguay, Poland, Additional Services
Abroad minutes Portugal, Puerto Rico, Romania, San Marino, Singapore, Slovakia, South Korea, Spain, Sweden, £5.00
100 Switzerland, Thailand, USA. Add-ons & Changing
These Add-ons cannot be used while roaming outside the UK and non-standard and premium rate your Price Plan
numbers are excluded. Charges to Special
Please be aware these are recurring add-ons which will refresh each month until you choose to cancel Numbers & Directory
and you’ll be charged the full amount regardless of when you buy or cancel the add-on.
Services
Great for those who regularly call abroad giving unlimited voice minutes to use in the UK to call standard
International Roaming,
landline or mobile numbers in: including Go Roam,
Australia, Austria, Bangladesh, Belgium, Bermuda, Brunei, Bulgaria, Canada, China, Colombia, Croatia, using your phone
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guam, Hong Kong, abroad
Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau,
Call Unlimited Malaysia, Malta, Mexico, Mongolia, Namibia, Netherlands, New Zealand, Norway, Paraguay, Poland, Calling & texting
Abroad £10.00
Unlimited
minutes Portugal, Puerto Rico, Romania, San Marino, Singapore, Slovakia, South Korea, Spain, Sweden, abroad from the UK
Switzerland, Thailand, USA.
These Add-ons cannot be used while roaming outside the UK and non-standard and premium rate Charges for other
numbers are excluded. Please be aware these are recurring add-ons which will refresh each month until
you choose to cancel and you’ll be charged the full amount regardless of when you buy or cancel the services, including
add-on. cancellation fee

Key things to note

13
Add-ons no longer available for purchase Advanced Plans
We have previously sold the below Add-ons. While they’re not available for purchase now, if you purchased one of these in the past, Price Guide
it’ll stay on your account each month on a rolling basis until you ask us to remove it.

These Add-on allowances are for use in the UK and in our Go Roam destinations – fair use policies apply (see below).
Advanced Plan
Benefits
Can this Add-on Our Advanced Plans
Add-on Data Units allowance allowance be used as
Monthly Price Term
name a personal hotspot
allowance in the UK? Our SIM Only
Advanced Plans
Add 500MB 500 Yes £3.00

Add 1GB 1,024 Yes £3.00 Three’s preferred

One month rolling
payment method
Unlimited in the UK
- up to 12GB (12,288
Add unlimited data
data units) in Go Roam
Yes £3.00 Outside your
destinations. Allowance

Additional Services
Voice Unit allowance Add-ons & Changing
Add-on name Monthly price Term
your Price Plan
Add 50 Minutes 50 £3.00 Charges to Special
Numbers & Directory
Add 200 Minutes 200 £3.00
Services
Add 300 Minutes 300 £3.00
International Roaming,
One month rolling
Unlimited in the UK and within our including Go Roam,
Go Roam in Europe destinations using your phone
Add unlimited minutes (up to 3,000 can be used in Go Roam £3.00
Around the World destinations to call
abroad
back to the UK) Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

14
Charges for calls from the UK to Special Numbers & Directory Services Advanced Plans
Price Guide
There are certain types of calls in the UK that are not covered by your monthly allowance of voice units. Charges for these calls are
shown in the following tables. Please go to [Link]/nts or call Customer Services for details of specific numbers.
Advanced Plan
Calls to numbers starting 0800 and 0808 are free for everyone to call and the charge for calls to numbers starting 084, 087, 118 and Benefits
09 are split into two elements: an Access Charge (set by us at 65p per minute, with a one‑minute minimum charge) and a Service
Charge (set by the company you’re calling – they’ll tell you this). Our Advanced Plans

Calls, data and fax to other Special Numbers. Our SIM Only
Advanced Plans
Number prefix Price

Calls whilst you’re in the UK to 333 (Three Customer Services), 444 / 555 Pay As You Go Top‑up Free Three’s preferred
/ balance enquiry payment method
999 / 112
NHS 111 Outside your
116000 / 116006 / 116111 / 116117 / 116123
105 National Power Emergency
Allowance

0800 / 0808 Free Additional Services

101 Single non-emergency Free Add-ons & Changing
084 / 087 / 118 (check [Link]/nts for specific numbers) 65p per minute Access Charge
your Price Plan
(one‑minute minimum charge) plus Charges to Special
the Service Charge Numbers & Directory
Corporate Numbers – 055 15.3p per minute Services
Non-Standard 07 numbers Out of allowance UK mobile charges
International Roaming,
0740659 / 074060 / 074061 / 074062 / 074176 / 074181 / 074185 / 074411 / 074414 / 074515 / 075200 apply (see [Link]/nts for exact including Go Roam,
/ 075201 / 075203 / 075204 / 075205 / 075207 / 075208 / 075209 / 075370 / 075373 / 075375 / 075376 costs) using your phone
/ 075377 / 075378 / 075379 / 075580 / 075581 / 075582 / 075590 / 075591 / 075592 / 075593 / 075594 abroad
/ 075595 / 075596 / 075597 / 075598 / 075710 / 075718 / 075890 / 075891 / 075892 / 075893 / 075898
/ 075899 / 077001 / 077442 / 077443 / 077444 / 077445 / 077446 / 077447 / 077448 / 077449 / 077552 Calling & texting
/ 077553 / 077554 / 077555 / 078220 / 078221 / 078223 / 078224 / 078225 / 078226 / 078227 / 078229 abroad from the UK
/ 078644 / 078727 / 078730 / 078744 / 078745 / 078920 / 078922 / 078925 / 078930 / 078931 / 078933
/ 078938 / 078939 / 079111 / 079112 / 079117 / 079118 / 079245 / 079246 / 079780 / 079781 / 079784 Charges for other
/ 079785 / 079786 / 079788 / 079789
services, including
0087 and 0088* (satellite phones) Up to £7.66 per min cancellation fee
076 – Pager £1.22 per call plus 85.8p per minute
Key things to note

15
 Number prefix Price Advanced Plans
Premium Rate (09, 091, 098) – (check [Link]/nts for specific numbers) 65p per minute Access Charge
Price Guide
(one‑minute minimum charge) plus
the Service Charge Advanced Plan
Relay UK Free Benefits
Relay UK calls to emergency services using 18000 or 18001 999 or 18001 112
Our Advanced Plans
Relay UK calls to non-emergency numbers using 18001 101

Relay UK call made via the shortcode 18001 to UK standard landlines (starting 01, 02, 03) and These will come out of your monthly Our SIM Only
UK mobiles (starting 077, 078, 079) inclusive allowance of voice minutes Advanced Plans
or, if you’ve used up all your inclusive
allowance and continue to use
Three’s preferred
your account, will be charged at a
discounted rate of no less than 25% payment method
Relay UK call to international numbers via the shortcode 18001 A 25% discount will be applied to the Outside your
standard rates set out on pages 21
and 23
Allowance

Relay UK calls to voicemail can be accessed using 18001 07782 333 123 Free Additional Services
All prices include VAT. *Satellite calls e.g. Inmarsat, excluding International Calls. **Both charges from the start of the call. Add-ons & Changing
your Price Plan
How much does it cost for calls to satellite phones? Charges to Special
Numbers & Directory
Calls to satellite numbers cost the same per minute regardless of where in the world you are when making the call (whether from the
Services
UK or abroad) or where the satellite phone is physically located. They normally start with the number prefix 0087 or 0088 and cost
up to £7.66 per minute. International Roaming,
including Go Roam,
How much does it cost for Directory Services? using your phone
abroad
There is a host of directory enquiry services available, all of which have different phone numbers and different charges. These calls
do not come out of an allowance of voice units and you’ll be charged the rates below to call these. Calling & texting
abroad from the UK
The table here only shows a fraction of the directory services available (which is changing frequently) – go to [Link]/nts for the
latest details. Charges for other
Calls made to numbers starting 118 will be split into two elements: an Access Charge (set by us, at 65p per minute, with a one- services, including
minute minimum charge) and a Service Charge (set by the company you’re calling – they’ll tell you this). cancellation fee

Key things to note

16
 Prices for Three Directory Services (including VAT) Advanced Plans
National 118333 – 65p per minute Access Charge (one-minute minimum charge) + £3.60 to connect + (after the first minute) per
Price Guide
multi-search Service Charge of 10p per minute.
Advanced Plan
International 118313 – 65p per minute Access Charge (one-minute minimum charge) + £3.60 to connect + (after the first minute) per
multi-search Service Charge of 10p per minute. Benefits
Directory services for people Free to call 195 for Three’s registered users. Our Advanced Plans
with disabilities – 195 – If the 195 operator then connects you to a number you’ve searched for, your call will be charged at the
multi-search standard rate for your price plan or will come out of any available allowance you have. Free text message Our SIM Only
with the number(s) you’ve requested.
Advanced Plans

Three’s preferred
payment method
Voice calls from the UK or abroad to international special numbers
Outside your
Voice calls made to special numbers in Isle of Man and Channel Islands. Allowance
Number prefix Price
Additional Services
International 07 number prefixes for Isle of Man and Channel Islands (Jersey, Guernsey, Herm, Sark): Go Roam in Europe Band
Add-ons & Changing
074184 / 074520 / 074521 / 074522 / 074523 / 074524 / 075090 / 075091 / 075092 / 075093 / 075094/ (see page19)
075095 / 075096 / 075097 / 07624 / 077003 / 077007 / 077008 / 07781 / 077977 / 077978 / 077979/ your Price Plan
078297 / 078298 / 078299 / 07839 / 078391 / 078392 / 078397 / 078398 / 079240 / 079241 / 079242/ Charges to Special
079243 / 079244 / 079247 / 079248 / 079370 / 079371 / 079372 / 079373 / 079374 / 079375 / 079376/ Numbers & Directory
079377 / 079378 / 079379 / 07781
Services
International Roaming,
Voice calls made to other international special numbers including Go Roam,
Where are you calling? Cost (per minute) using your phone
abroad
Check [Link]/specialnumbers3 for specific numbers £2.75
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

17
International Roaming, including Go Roam, using your phone abroad Advanced Plans
Price Guide
As an Advanced Plan customer, International Roaming is switched on automatically on your account, so you can use your
phone abroad, including in all 71 of our Go Roam destinations straight away.
Advanced Plan
The good news is that International Roaming is not subject to additional charges if you’re using your phone to contact a UK number Benefits
(starting 01, 02, 03 or a standard UK mobile) from any Go Roam destination. It also won’t cost you any extra when in a Go Roam in
Europe destination to make calls to standard landline or mobile numbers in other Go Roam in Europe destinations (see page 20). Our Advanced Plans
However, when dialling international special numbers and in destinations not covered by Go Roam, additional costs will be incurred.
How much these are depends on where you are and where the person you’re contacting is (you can find out more on page 17).
Our SIM Only
Advanced Plans
To help you manage your roaming costs when you’re travelling, we’ll text you information about call charges and roaming rates for
each country you visit. Three’s preferred
payment method
If you need to contact Three Customer Services while abroad, call +44 7782 333 333 (this call will be charged at standard roaming
rates). Calls made from abroad to your voicemail will also be charged at standard roaming rates. Go to [Link]/roaming for more
Outside your
information.
Allowance
Did you know:
Additional Services
• We’ve also set up a worldwide data roaming limit of £45 to stop you spending too much. If you’d prefer, you can have this limit
removed by contacting Three Customer Services. Add-ons & Changing
your Price Plan
• Calls made when you’re in a non-EU country are normally charged per minute.
Charges to Special
• Calls received when you’re in a non-EU country normally have a one-minute minimum charge and then are charged by the second. Numbers & Directory
Services
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

18
 To see the roaming rates you’ll be charged for calls and texts, you’ll need to know (1) the Band that the country you’re in falls Advanced Plans
into and (2) which Band the country you’re trying to contact falls within. Check the table below to find out: Price Guide
Go Roam in Europe Go Roam Around the World Band 0 Band 1 Band 2 Band 3 Band 4 Advanced Plan
Åland Islands Australia Monaco Andorra Rest of the world Cape Verde Ships, Benefits
Austria Brazil Bosnia and (that is, not within Cuba Ferries,
Azores Chile Herzegovina Go Roam Bands or Ethiopia Airplane and
Balearic Islands Colombia Canada Bands 0, 1, 3 or 4). Georgia Maritime Networks Our Advanced Plans
Belgium Costa Rica Macedonia If you can’t see Kuwait
Montenegro the country you’re
Our SIM Only
Bulgaria El Salvador looking for and Malaysia
Canary Islands Guatemala North Cyprus want to double Maldives
Croatia Hong Kong South Africa
Turkey
check if it falls Morocco Advanced Plans
Cyprus Indonesia within Band 2, go Oman
Czech Republic Israel to [Link]/ Russia
Denmark Macau roaming to see if
you can use your
Tunisia Three’s preferred
payment method
Estonia New Zealand Turkmenistan
Three device there.
Finland Nicaragua Ukraine
France Panama United Arab
Outside your
French Guiana Peru Emirates
Germany Puerto Rico Uzbekistan
Gibraltar Singapore Allowance
Greece Sri Lanka
Guadeloupe Uruguay
Guernsey US Virgin Islands Additional Services
Hungary USA
Iceland Vietnam Add-ons & Changing
Ireland
Isle of Man
your Price Plan
Italy Charges to Special
Jersey
Latvia Numbers & Directory
Liechtenstein
Lithuania
Services
Luxembourg
Madeira
International Roaming,
Malta including Go Roam,
Martinique
Mayotte
using your phone
The Netherlands abroad
Norway
Poland Calling & texting
Portugal
Réunion
abroad from the UK
Romania
Saint Barthélemy
Saint Martin
Charges for other
San Marino services, including
Slovakia
Slovenia
cancellation fee
Spain
Sweden
Switzerland
Key things to note
Vatican City

19
See page 24 for international data roaming bands and charges.
Use your Advanced Plan abroad at no extra cost with Go Roam. Advanced Plans
Because on our Advanced Plans your allowances of voice, text and data units can be used in the UK and in all our Price Guide
Go Roam destinations, with both Go Roam in Europe and Go Roam Around the World you can call and text back to the UK
and get online without paying a penny more. No worries. Where and when you use your allowance is up to you. Plus, Advanced Plan
when roaming in a Go Roam in Europe destination, you can make calls and send texts to standard landline and mobile Benefits
numbers in Go Roam in Europe destinations at no extra cost. Fair use policies apply - go to page 21.
Our Advanced Plans
It’s also free to receive calls, texts, photo messages and video messages when in a Go Roam destination on our Advanced Plans.

As a reminder, Go Roam can be used in the following destinations (we’ve split these into two bands, based on whether they’re within Our SIM Only
the EU or not, as this will affect some out of allowance charges): Advanced Plans

Go Roam in Europe Go Roam Around the World Three’s preferred

Åland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Australia, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Hong Kong, payment method
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Indonesia, Israel, Macau, New Zealand, Nicaragua, Panama, Peru, Puerto Rico, Singapore,
Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Sri Lanka, Uruguay, US Virgin Islands, USA and Vietnam.
Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Outside your
The Netherlands, Norway, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint
Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City. Allowance

Additional Services
Out of allowance charges when in a Go Roam destination
Add-ons & Changing
If you use up all of your plan’s allowances when in a Go Roam destination, you’ll be charged for additional use at the below ‘out of your Price Plan
allowance’ rates:
Charges to Special
Where are you calling or messaging? Numbers & Directory
Services
Back to the UK Back to Go Roam in Anywhere Cost to receive
Europe destinations* else in
International Roaming,
the World including Go Roam,
using your phone
Call charges (per minute) to standard landlines and mobile numbers.
abroad
Where are you calling, texting

(find out more about the cost of calling non-standard international numbers at [Link]/nts)

Go Roam in Europe 3p 3p £1.40 Free Calling & texting

abroad from the UK
or getting online?

Go Roam Around the World 3p 3.3p £1.40 Free

SMS charges (per message) Charges for other
Go Roam in Europe 2p 2p Up to 2p Free services, including
Go Roam Around the World 2p 2p Up to 2p Free cancellation fee
Internet data (per MB)
Key things to note
Go Roam in Europe 1p N/A
Go Roam Around the World 1p N/A
20
*Åland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar,
Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, The Netherlands,
Norway, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.
Photo messages, video messages and calls to non-geographic numbers (starting 084, 087, 09 or 118 if dialled from the UK) Advanced Plans
don’t form part of your allowance, therefore the following charges will apply when in a Go Roam destination (regardless of
which country you are calling or messaging): Price Guide

Cost to make call / send message Received Advanced Plan

Benefits
Photo message (per message) 65p Free

Video message (per message) 65p Free Our Advanced Plans

Video call (per minute) Up to £2.042 (to any number) Up to £1.54 Our SIM Only
Non-geographic calls (to numbers Up to £1.40 N/A Advanced Plans
starting +4484, +4487, +449, +44118)
(per minute) Three’s preferred
Prices quoted above include VAT, where applicable.
payment method
Check [Link]/go-roam for more information and the latest on which destinations are included.
Outside your
Is there any other information about Go Roam that I should know? Allowance

Use of Three Services in our Go Roam destinations is subject to our fair use policies. These fair use policies differ depending on Additional Services
whether you are roaming in a Go Roam in Europe or Go Roam Around the World destination and may be updated from time to time: Add-ons & Changing
your Price Plan
Go Roam in Europe
Charges to Special
• If you’re roaming in our Go Roam in Europe destinations, you can use a portion of your data allowance each month at no extra cost. Numbers & Directory
If you have a data allowance greater than 12GB, you can use up to 12GB of data each month to get online. If you use 12GB and still Services
have remaining data allowance available, you can continue to use your data, but this is subject to a surcharge currently 0.3p/MB.
International Roaming,
• There are no fair use limits for calls made or texts sent to standard landline or mobile numbers within our Go Roam in Europe including Go Roam,
destinations or back to the UK. using your phone
abroad
Go Roam Around the World
Calling & texting
• If you’re roaming in our Go Roam Around the World destinations, you can use a portion of your allowance of voice minutes, texts abroad from the UK
and data each month at no extra cost:
Charges for other
• If you have more than 12GB data included in your allowance, you can use up to 12GB of data each month to get online. If you
services, including
exceed this 12GB monthly fair use limit for data, your data usage may be blocked in our Go Roam destinations until your next
billing period. cancellation fee

• If you have more than 5,000 texts included in your allowance, you can send up to 5,000 texts back to the UK each month from a Key things to note
Go Roam Around the World destination.

• If you have 3,000 or more minutes included in your allowance, you can talk for up to 3,000 minutes on calls made to standard 21
UK landlines or mobile numbers each month.
• If you exceed any of these fair use limits for any two months within a rolling 12-month period we have the right to suspend Advanced Plans
international roaming on your account, meaning you will no longer be able to use your device or allowances abroad. Of course,
we will let you know in advance if this is likely to happen. Price Guide
Go Roam in Europe and Go Roam Around the World Advanced Plan
Benefits
• Go Roam is intended for our UK customers, who are UK residents visiting one of the destinations for short periods, like holidays
or business trips. It isnt designed for people who live abroad or stay for extended periods.
Our Advanced Plans
• As such, if you roam exclusively in one or more of our Go Roam destinations (including both Go Roam in Europe and Go Roam
Around the World) for any two complete months in a rolling 12-month period, we may suspend international roaming on your Our SIM Only
account, meaning you will no longer be able to use your phone or device abroad. Of course, we’ll let you know in advance if this Advanced Plans
is likely to happen.
Three’s preferred
• If you spend a full month abroad but some of that time is spent in a destination that isn’t included in Go Roam, this fair use
payment method
policy wont apply.

You can find out more about Go Roam at [Link]/go-roam. And just so you know, we reserve the right to extend, withdraw or Outside your
modify the terms of Go Roam and/or the destinations of service included at any time. Allowance

Making and receiving calls when abroad to standard international landline and mobile numbers Additional Services
Add-ons & Changing
Where are you calling? your Price Plan
Back to the UK & within the same Anywhere else in the world How much will it cost to receive Charges to Special
Where are you calling from?

Band (per minute) (per minute) a call in these Bands? (per minute) Numbers & Directory
Band 0 10p 10p to Go Roam in Europe 0.9p Services
destinations, otherwise £1.404 International Roaming,
Band 1 £1.40 £1.40 99p including Go Roam,
using your phone
Band 2 £2.00 £2.00 £1.25
abroad
Band 3 £3.00 £3.00 £1.25 Calling & texting
Band 4 £3.00 £3.00 £1.25
abroad from the UK

Note: The above table does not include out of allowance roaming charges for Go Roam destinations – please see page 20 for these. Charges for other
services, including
cancellation fee

Key things to note

22
Sending and receiving texts while abroad Advanced Plans
Price Guide
Where are you Cost to send (per message) to anywhere in the world Cost to receive a text (per message)
texting from?
Advanced Plan
Band 0 4p
Benefits
Band 1 35p
Band 2 35p Free Our Advanced Plans
Band 3 35p (except if you’re in Cuba, Russia or Tunisia, in which case it will cost 50p)
Our SIM Only
Band 4 50p
Advanced Plans
If you’re in the UK and want to call or text local numbers in Go Roam destinations, please see page 24. Three’s preferred
payment method
Please note: Three reserves the right to suspend Go Roam if we reasonably believe that you are in contravention of our use requirements set out in our Terms and Conditions of use for
Three Services. We reserve the right to extend, withdraw or modify the terms of Go Roam and/or the destinations of service included at any time.
Outside your
See [Link]/go-roam/information for full details on how this service works and additional details that may be of interest. Allowance
What about destinations not covered by Go Roam – how much will it cost to use my phone there? Additional Services
It’s important to remember that the allowances included in your Advanced Plan are for units convertible into calls and texts to Add-ons & Changing
standard UK numbers, not international numbers (unless you’re calling or texting an international number within our Go Roam in your Price Plan
Europe destinations, while roaming within a Go Roam in Europe destination). Our international charges for calling or texting vary
Charges to Special
depending on (1) where you are and (2) where the person you are calling or texting is located. The relevant international costs to call
or text outside of our Go Roam destinations are listed below. Numbers & Directory
Services
The cost of data use abroad (when not in a Go Roam destination) is set out below (please note, the Bands are different for International Roaming,
data use).
including Go Roam,
using your phone
To see the roaming rates you’ll be charged when in a specific country, use the table on page 19 to identify the band that the abroad
country you’re going to falls within and if you are contacting someone in a different country (on an international number), check
which band that destination falls into. Then check the tables below.
Calling & texting
abroad from the UK

Internet and data usage abroad. Charges for other

services, including
When you roam onto other international networks where data roaming is available, the charges below will apply (except if
cancellation fee
you’re in a Go Roam destination – see page 20 for more information).

The speed and availability of Internet access when abroad will depend on a number of factors, including which network you are Key things to note
roaming on and the services they have available – for example, 4G networks may not be available, in which case you may only be
able to enjoy 3G speeds. Other factors which may affect the speeds that you’ll experience include your distance from the nearest
23
mast, your location in a building, local geography and the type of device you’re using. Certain services such as audio and/or video
streaming may be slower as a result than in the UK. For the latest information on which countries you can roam in and on which
networks, visit [Link]/roaming
 Band Countries Cost per MB Advanced Plans
Data Band 1 Monaco. 10p
Price Guide
Data Band 2 Benin, Botswana, Cyprus (North), India, Ivory Coast, Japan, Philippines, South Africa, £3 Advanced Plan
Taiwan, Thailand, Turkey, Yemen.
Benefits
Data Band 3 Rest of the World excluding Go Roam destinations – see page 19. Maritime £6
Networks (Ships, Ferries, Cruise Liners), Airlines. Our Advanced Plans

Data charges are for data sent and received and are calculated to the nearest kilobyte. If you’re roaming in a destination where our Our SIM Only
Data Passport is available (see page 12), you can also choose to buy an unlimited data allowance for a daily charge of £5 which Advanced Plans
lasts until midnight (UK time) on the day of purchase.
Three’s preferred
Calling & texting abroad from the UK payment method

If you’re using your device to call an international number from the UK, the cost will depend on which country you are calling. Outside your
You won’t be charged if you receive a call from an international number when in the UK. Allowance
Voice calls made from the UK to a standard international landline or mobile number Additional Services
Add-ons & Changing
Where are you calling? Cost (per minute) your Price Plan
Åland Islands, Austria, Belgium, Bulgaria, Croatia, Cyprus, 19.5p Charges to Special
Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Numbers & Directory
Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary,
Iceland, Ireland, Jersey, Isle of Man, Italy, Latvia, Liechtenstein,
Services
Lithuania, Luxembourg, Malta, Martinique, Monaco, The Netherlands, International Roaming,
Norway, Poland, Portugal, Réunion, Romania, San Marino, Slovakia, including Go Roam,
Slovenia, Spain, Sweden, Switzerland, Vatican City
using your phone
All other international destinations £2.75 abroad
Calling & texting
abroad from the UK
If you’re calling abroad regularly, don’t forget to check out our Call Abroad Add-ons on page 13.
Charges for other
Voice calls made from the UK to international special numbers services, including
cancellation fee
Charges for these calls are shown on page 17.
Key things to note

24
If you’re sending messages (or making video calls) from the UK to an international number, the cost is the same regardless of where Advanced Plans
you’re messaging or calling:
Price Guide
Cost to send (per message) or make
Charges from the UK to any country Cost to receive Advanced Plan
a video call (per minute)
Benefits
SMS to Åland Islands, Austria, Belgium,
Bulgaria, Croatia, Cyprus, Czech Republic,
Denmark, Estonia, Finland, France,
Our Advanced Plans
French Guiana,Germany, Gibraltar, Greece,
Guadeloupe, Guernsey, Hungary, Iceland, Our SIM Only
Ireland, Jersey, Isle of Man, Italy, Latvia, 6.2p Free Advanced Plans
Liechtenstein, Lithuania, Luxembourg, Malta,
Martinique, Monaco, The Netherlands, Three’s preferred
Norway, Poland, Portugal, Réunion, Romania,
San Marino, Slovakia, Slovenia, Spain,
payment method
Sweden, Switzerland, Vatican City
Outside your
SMS to all other international destinations Allowance
(excluding SMS to shortcodes 65p Free
– see page 10)
Additional Services
Photo message 65p Free
Add-ons & Changing
Video message 65p Free your Price Plan
Video call £1.532 Free Charges to Special
Numbers & Directory
Services
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

25
 Advanced Plans
Charges for other services, Price Guide

including cancellation fee Advanced Plan

Benefits

Our Advanced Plans

We charge you for a range of other activities.
Our SIM Only
Advanced Plans
Charges for other services Price

Text delivery report 1.2p per request Three’s preferred

payment method
Additional copy of invoice Up to £5.11 per copy
Outside your
Fully itemised bill £2.50
Allowance
Charge for a replacement SIM Free
Additional Services
Unlock Fee for Three handsets Free
Add-ons & Changing
Change of phone number £10.21 your Price Plan
Cancellation fee Lump sum equivalent to the total of the Monthly Charges remaining Charges to Special
during the Minimum Term of your agreement less a variable discount, Numbers & Directory
currently 3%. We reserve the right to vary the amount of the percentage
Services
discount from time to time. See calculation example below.
International Roaming,
Charge for failed / late payment £5.11
including Go Roam,
using your phone
abroad
Cancellation fee calculation example
Calling & texting
Monthly Charge £25 abroad from the UK
Total of Monthly Charges remaining during the Minimum Term £25 x 6 months = £150
Charges for other
Less discount of 3% £150 - £4.50 (3% of £150) = £145.50 services, including
cancellation fee
Cancellation fee £145.50
Key things to note

26
 Advanced Plans
Key things to note Price Guide
Advanced Plan
We’ve set out some of the questions that we often get asked and their answers below. Benefits

Our Advanced Plans

About your Advanced Plan allowance.
Our SIM Only
Your Advanced Plan includes a monthly allowance of voice units, text units and data units that convert automatically on use Advanced Plans
within the UK and in our Go Roam destinations into voice calls (to standard UK landlines starting 01, 02, 03 and UK mobiles), text
messages sent to a standard UK mobile number or data use. Plus, if you’re in one of our Go Roam in Europe destinations, you can Three’s preferred
also use your voice and text units to respectively call and text landline and mobile numbers in the UK and in Go Roam in Europe
destinations. It’s worth remembering that if you don’t use up your allowance in a month, you lose the unused portion, as it doesn’t
payment method
roll over to the next month.
Outside your
After your monthly allowance (of whatever type of units) is used up, prices for use outside of your allowance for additional calls Allowance
or messages are shown on page 9. If your inclusive allowance of voice units runs out during a call, we will charge you for the
remainder of the call at the charges published in this guide. Additional Services
Add-ons & Changing
How can I use my voice units? your Price Plan
• Inclusive voice units in any packages or Add-ons are for voice calls made either within the UK or while in a Go Roam destination Charges to Special
to any other standard UK mobile (beginning 07 but excluding certain non-standard numbers – see page 15 for details), UK Numbers & Directory
landlines (beginning 01, 02 and 03) and voicemail (retrieved by calling 123 from your mobile in the UK). Services
• Inclusive voice units in any package or Add-on can also be used when roaming within our Go Roam in Europe destinations International Roaming,
to call standard landline or mobile numbers in that or any other Go Roam in Europe destination. including Go Roam,
using your phone
How can I use my text units? abroad
• Inclusive text units are for SMS texts sent within the UK or a Go Roam destination to a UK standard mobile (beginning 07 but Calling & texting
excluding certain non-standard numbers – see page 15 for details) or for SMS texts sent when roaming within a Go Roam in abroad from the UK
Europe destination to a standard mobile number from a Go Roam in Europe destination. You cannot use your inclusive text units
to send SMS shortcode messages – see page 10 for details regarding these. Charges for other
• Text units within a monthly allowance cannot be converted into: text messages sent from the UK or a Go Roam destination to
services, including
a non-UK standard mobile number (except for text messages sent within Go Roam in Europe destinations to an international cancellation fee
mobile number from a Go Roam in Europe destination); messages sent while abroad in a non-Go Roam destination; text
messages received in non-Go Roam destinations; photo and/or video messages; or alerts received as part of Three’s Alerts Key things to note
services. These services are also excluded from any Add-on allowances for messages.
27
How can I use my data units? Advanced Plans
• The inclusive data units in your package or Add-on can be used to connect to the Internet on your phone whether in the UK or Price Guide
a Go Roam destination (fair use limits apply), unless you’ve chosen an Add-on that specifically states it is for UK use only.
• You can also use your data units to set up a personal hotspot if you want to connect more than one device to the Internet at once. Advanced Plan
You can use any or all of your allowance for this purpose. Benefits
What else can’t I use my allowances for? Our Advanced Plans
• International calls and messages; • Message alert services;
• Calls and messages made and received while abroad to • Directory service calls; Our SIM Only
non-UK numbers (unless stated otherwise); Advanced Plans
• Non-geographic numbers (starting 087, 084) and special
• Premium rate calls and messages (including SMS shortcode numbers (e.g. 090, 070).
messages);
Three’s preferred
payment method
• Reverse charge and messages;
Outside your
Go Binge
Allowance
Go Binge was available to customers taking our Advanced Plans with a regular data allowance of 12GB or above between 26 April
2018 and 30 September 2020. It is no longer available to upgrading or new customers. If your plan does include Go Binge, it Additional Services
provides you with an unlimited data unit allowance for streaming video and music from selected partners, as long as you’ve some of
your standard data allowance remaining. You can choose to opt out of Go Binge at any time and use your standard data allowance Add-ons & Changing
instead. Go Binge is available for use within the UK and our Go Roam destinations (a fair use policy may apply – see [Link]/go- your Price Plan
roam - To opt back in, just call our contact centre) but some services may not be available while roaming due to licensing conditions. Charges to Special
Go Binge includes a range of third party services, some of which may require their own subscription to access them and some Numbers & Directory
additional content, such as adverts, may come out of your regular data allowance. For more details of what’s included and how to
Services
access, see [Link]/go-binge
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

28
What do you mean by unlimited? Advanced Plans
Price Guide
Unlimited data.
If you have unlimited data units as part of your package or with an Add-on, there are no hidden fair use policies within the UK. Advanced Plan
However, if you’re in a Go Roam in Europe or a Go Roam Around the World destination, you will be subject to our fair use limits Benefits
meaning you can use up to 12,2888 data units (which converts into 12GB of data) each month. Unlimited data units should give you
all the access to the Internet you would normally need, without worrying about hefty bills. Our Advanced Plans

Unlimited texts and minutes. Our SIM Only

Advanced Plans
There’s no hidden fair use policies with our unlimited text units or voice units allowances either when in the UK or our Go Roam in
Europe destinations – we just ask that you use this allowance in accordance with our Terms for Three Services – that is, for personal
use only and not for any illegal, commercial or improper purposes. In addition to these unlimited UK and Go Roam in Europe
Three’s preferred
destination allowances, you also get 5,000 text units and 3,000 voice units to use respectively each month, when in a Go Roam payment method
Around the World destination.
Outside your
How do you measure data usage? Allowance

Data usage is measured in bytes, this is then aggregated up into large units of measure Additional Services
• Kilobyte (kB) = 1024 bytes Add-ons & Changing
• Megabyte (MB) = 1024kB
• Gigabyte (GB) = 1024MB
your Price Plan
• Terabyte (TB) = 1024GB Charges to Special
• Petabyte (PB) = 1024TB Numbers & Directory
Services
All current data tariffs are charged and purchased as part of an inclusive allowance and / or as part of an Add-on which provides a
specified amount of data you can use for a fixed price. Data usage is calculated based on the amount of data that travels over the data International Roaming,
network. Please note that usage may include re-sent data packets and packets added to control the flow of data over the network. including Go Roam,
using your phone
Data is charged at each full MB level. Any partial MB usage will then be prorated as per the customer plan.
abroad
International messaging. Calling & texting
abroad from the UK
Messages sent from the UK to international destinations, messages sent and received whilst abroad, photo and video messages
and alerts received as part of Three’s Alerts services are excluded from any monthly and/or Add-on allowances for messages. Charges for other
Your international messaging function is subject to services arrangements with respective networks abroad. services, including
cancellation fee

Key things to note

29
What will I have to pay if I want to cancel my contract? Advanced Plans
If you ask to cancel your package before the end of your Minimum Term, you’ll be asked to pay a cancellation fee (see ‘Charges for Price Guide
other services’ on page 26). If you are outside of your Minimum Term and want to cancel your contract, there is no cancellation fee
to pay. For more information, call Three customer services. Advanced Plan
Benefits
Monthly Charge £25
Our Advanced Plans
Total of Monthly Charges remaining during the Minimum Term £25 x 6 months = £150

Less discount of 3% £150 - £4.50 (3% of £150) = £145.50 Our SIM Only
Advanced Plans
Cancellation fee £145.50
Three’s preferred
payment method
Final Bill Refund
When you cancel your account, you won’t be able to view your bills on My3 or the Three App, so we’ll send you your final bill by Outside your
post. If your account is in credit when it closes, you may be owed a refund. Any refund owed to you over 50p, will be refunded Allowance
within 14 days of your final bill. This refund will be sent to the bank account linked to your Three account. If you settle your monthly
bill by card payment, any refund owed to you will be refunded directly to your card. Additional Services
If your refund is less than 50p, a refund can be arranged by calling 0333 338 1001, or by using our Live Chat service. If we cannot Add-ons & Changing
refund your credit and it remains unclaimed for a period of 6 months, Three will donate this credit to our charity partner. your Price Plan
Please note, not all types of credit are eligible for a refund. To find out more about our terms and conditions on refunds, please visit Charges to Special
[Link]/terms-conditions. Numbers & Directory
Services
Is there anything else I should note? International Roaming,
including Go Roam,
Is there a maximum call duration that I should know about? using your phone
We may end any calls that you make that are longer than two hours’ duration, in order to prevent you from incurring excessive, abroad
inadvertent costs. If this does happen and you wish to continue your call, please simply redial.
Calling & texting
Can I set up a Call Return? abroad from the UK
Yes – you can return a call directly to someone who has left you a message by simply keying # at the end of their message. Charges for other
This is called Call Return (returning a call directly from the voicemail service). services, including
When using Call Return, calls are charged at your standard price plan rates or from any inclusive allocation, as though you had made cancellation fee
the call directly. Call Returns will be shown separately on your bill.
Call Return from voicemail may not be made to certain numbers such as international and premium rate numbers. Any call-barring Key things to note
restrictions you have will also apply. You can only return one call directly from the voicemail service. As soon as you finish the call
you will be disconnected and will have to redial into voicemail if you wish to continue listening to your voicemail. 30
If you divert your incoming calls to another number, we’ll charge you for each redirected call. The cost of the redirected call depends
on the type of number.
Charging/billing. Advanced Plans
• All calls (except calls to shortcode, premium rate numbers and EU roaming calls) are treated as a minimum of one minute. Price Guide
Calls of more than one minute are treated as lasting for their actual duration, with fractions of a second being rounded to the
nearest second (this does not apply to some roaming calls, calls to Service Numbers and Special Calls).
Advanced Plan
• This applies whether voice units are being converted into voice minutes or whether calls are being billed separately. Benefits
• Calls to Service Numbers (starting 084, 087, 09 and 118) are charged differently from other numbers. The Access Charge element
of these calls will be treated as a minimum of one minute. If your call lasts less than one minute, your Access Charge will be Our Advanced Plans
rounded up to a duration of one minute. For calls of more than one minute, the Access Charge element is treated as lasting for
its actual duration, with fractions of a second being rounded to the nearest second. The Service Charge element is set by the Our SIM Only
company you’re calling and may comprise (1) a price per minute Service Charge; (2) a price per call Service Charge; (3) a price per Advanced Plans
call Service Charge plus a price per minute Service Charge (which runs from the start of your call); and (4) a price per call Service
Charge plus a price per minute Service Charge (which runs from 60 seconds after the call starts). If the Service Charge includes Three’s preferred
a price per minute Service Charge, this will be treated as lasting its actual duration (except if the first 60 seconds have been payment method
excluded), with fractions of a second being rounded to the nearest second. For example, if you make a call to a service number,
where the Service Charge is 10p per minute, which is simply charged at a price per minute rate and your call lasts 30 seconds, Outside your
you’ll be charged a total of 70p for this call, as the Access Charge element will be rounded up to a duration of one minute at Allowance
65p plus 5p for the 30 seconds of call time for the Service Charge element.
• Each individual charge on your bill is shown with VAT included (where relevant) and is rounded up or down to the nearest tenth Additional Services
of a penny to make it easier to read. This rounding process means that the total charges you see on our bill summary page may not Add-ons & Changing
always be identical to the ‘Total due by’ charge you see on the front page of your bill. Don’t worry, this is normal and you’re not being
your Price Plan
overcharged or undercharged. The actual amount you need to pay is the one shown on your bill’s front page, next to ‘Total due by’.
Charges to Special
Spend Caps. Numbers & Directory
We ask all new and upgrading customers at point of sale if they want to set a spend cap on their monthly bills. If they choose to do Services
so, the cap will be applied to their account within 7 days of the request. The spend cap can be set or changed by the customer at International Roaming,
any time - visit [Link]/control-your-spend [Link]/control-your-spend
including Go Roam,
using your phone
Spend Limits.
We’ve automatically applied limits to the amount you spend on third party digital content and premium rate calls (including directory
abroad
enquiries) and messages (including SMS shortcode messages). The limits are £40 per single payment transaction and the cumulative Calling & texting
sum of £240 for payment transactions made over the course of a calendar [Link] limits are set by law and can’t be changed. abroad from the UK
For more information, including confirmation of what types of transactions are affected, visit [Link]/spendlimits
Charges for other
VAT invoices. services, including
These plans are for your personal use only and are not intended for commercial use – this means that if you signed up to one of cancellation fee
these plans on or after 18 August 2016, we’re afraid we will not be able to issue you with a VAT invoice in relation to this account.
If you do need a VAT invoice in relation to your mobile account, please have a look at one of our Business Plans. Key things to note
If you joined us before 18 August 2016, you may be able to request a VAT invoice subject to a few simple verification checks –
please note that Three will only issue a tax invoice on these plans where it is obliged to do so, in accordance with VAT regulations.
31
You can make this request by calling 333 free from a Three phone, or 0333 338 1001 from any other phone (standard call rate
applies) and select the Billing option.
First month pro-rated. Advanced Plans
Unless otherwise stated, your first month’s allowance and charge for your price plan or Add-on will depend on when in the month Price Guide
you join Three or when you decide to select your Add-on. Whenever that is, you can start using your allowance for your price plan
or Add-on straight away. We’ll work out an appropriate allowance and charge to take you to the end of the first month. After that,
Advanced Plan
you simply pay the standard monthly recurring charge or Add-on charge for a full month’s allowance. The exception to this is if you
purchase one of our Add Personal Hotspot Add-ons, the first month of which will not be pro-rated. You will simply receive the full Benefits
monthly allowance and be charged the full amount for that Add-on in the first month of purchase.
Our Advanced Plans
Increase to your Monthly Charge.
Our SIM Only
The Monthly Charge for your Package is the minimum price you agree to pay us for Three Services provided to you under your Advanced Plans
agreement, for the Minimum Term. Each April your Monthly Charge will increase by 4.5%. For example:
Three’s preferred
Monthly Price until Monthly Price from Monthly Price from payment method
March 2023 April 2023 to March 2024 April 2024 to March 2025

Price A Price A plus 4.5% (= Price B) Price B plus 4.5% (= Price C) Outside your
We’ve set out an example below, showing how this would work if your Monthly Charge is £30.
Allowance

£30.00 £30 + £1.35 (4.5% of £30.00) = £31.35 £31.35 + £1.41(4.5% of £31.35) = £32.76 Additional Services
This annual price change applies if you joined or upgraded on or after 29 October 2020. If you joined or upgraded before 29 October 2020 your Monthly Charge will increase each May by an
amount up to the January Retail Price Index rate (published each February). See our Terms for Three Services for more information: [Link]/terms.
Add-ons & Changing
your Price Plan
Recurring payment discount. Charges to Special
Numbers & Directory
New customers can only join pay monthly plans on Direct Debit, and our plans’ prices include a discount for paying by this efficient
Services
means. Direct Debit is brilliant for you, as payment will be taken automatically and your account will not be suspended if you forget
to pay. It is also the most efficient method for us. You should maintain your Direct Debit whilst you stay as a pay monthly customer. International Roaming,
You can change your bank details at any time, just let us know. including Go Roam,
using your phone
We cannot prevent you from cancelling your Direct Debit and if you do, you are still required to pay your bills by the due date.
abroad
We will retain your discount if you give us any of the following given means of payment provided that you simply allow us to store
your selected payment method so that we can charge you on your billing date each month. Don’t worry, you can swap these details Calling & texting
at any time and on multiple occasions. If you do not permit us to store payment details you will lose the recurring payment discount. abroad from the UK
You can choose any of the following given means of payment. Simply allow us to store your payment details and you will remain Charges for other
eligible for the £5 monthly recurring discount.
services, including
cancellation fee

Key things to note

32
If you need help with anything to do with your Three contract, call us on 333 from your Three phone or 0333 338 1001 from any other Advanced Plans
phone. If you need help with your Device Finance agreement, log in to your Creation account and use the ‘Contact us’ form. Or you
can call Creation on 0371 964 2010. Price Guide

Your Rights – Complaints Advanced Plan

Benefits
Remember, if you’re unhappy about any aspect of our services, you should contact Three Customer Services on 333 (free) from your
Three phone or 0333 338 1001 from any other phone. Our Advanced Plans
We’ll investigate any complaint in accordance with our customer complaints code, after which we’ll contact you with the results.
Our SIM Only
A copy of our customer complaints code can be viewed on our website att [Link]/complaints or you can request a copy by
contacting us on the numbers mentioned above. Advanced Plans

Three’s preferred
payment method

Outside your
Allowance

Additional Services
Add-ons & Changing
your Price Plan
Charges to Special
Numbers & Directory
Services
International Roaming,
including Go Roam,
using your phone
abroad
Calling & texting
abroad from the UK

Charges for other

services, including
cancellation fee

Key things to note

33