How a defect elimination
program works and why
it could work for you
Michelle Ledet Henley
Webinar Series 1
1
Michelle Ledet Henley
President
TMG Frontline Solutions, LLC
The Manufacturing Game
Michelle Ledet Henley is President of TMG Frontline Solutions, where
she has spent the past 25 years helping organizations navigate
organizational change using a game-based simulation.
Her enthusiastic facilitation style, along with an innovative workshop
design, bring even the most skeptical workers energetically onboard
with their site's reliability improvement efforts.
Henley is the co-author of the book Level 5 - Leadership at Work, the
sequel to the popular Don't Just Fix It, Improve It. She is a thought
leader on the emerging and often misunderstood topic of defect
elimination.
2 © 2021 | Fluke Reliability
TMG Frontline Solutions, LLC
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What is a Defect?
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Sources of Defects
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Sources of Defects
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Sources of Defects
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Sources of Defects
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Sources of Defects
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Sources of Defects
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POLL QUESTION No. 1
? How involved your front-line workers in reliability improvements?
(Click only one answer)
▪ Very: They are frequently involved on a regular basis.
▪ Somewhat: They are occasionally involved.
▪ Not much: They are not often involved.
▪ Never: They are focused on corrective work and scheduled PMs.
13 © 2021 | Fluke Reliability
Reliability
Incidents
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Traditional
Approach
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Add Defect
Elimination
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Defect Elimination Process
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Defect Elimination Process
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Defect Elimination Process
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Defect Elimination Process
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Defect Elimination Process
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Defect Elimination Process
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Defect Elimination Process
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Defect Elimination Process
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Defect Elimination Process
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Simple ≠ Easy
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POLL QUESTION No. 2
? What is your primary challenge with implementing reliability
improvements? (Click only one answer)
▪ Management support (funding and other)
▪ Lack of technical knowledge or skills
▪ Too busy with reactive work
▪ Availability of the equipment
▪ Other/not sure
27 © 2021 | Fluke Reliability
Common Pitfalls
• Projects are too big
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The Power of Small
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The Power of Small
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The Power of Small
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The Power of Small
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The Power of Small
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Common Pitfalls
• Projects are too big
• Suggestion box approach
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Change
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Common Pitfalls
• Projects are too big
• Suggestion box approach
• Providing too much
or too little structure
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Appropriate Boundaries
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Sample
Boundaries
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Common Pitfalls
• Projects are too big
• Suggestion box approach
• Providing too much
or too little structure
• Going it alone
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Shadow Network
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Common Pitfalls
• Projects are too big
• Suggestion box approach
• Providing too much
or too little structure
• Going it alone
• Overly focused on the numbers
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Tell the Proactive
Hero Stories
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Mickey’s Team
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Results
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Common Pitfalls
• Projects are too big
• Suggestion box approach
• Providing too much
or too little structure
• Going it alone
• Overly focused on numbers
• Let the pursuit of perfection
get in the way of progress
45 © 2021 | Fluke Reliability
Questions
QUESTIONS?
[Link]/in/michelleledethenley
?
Thank you!
Michelle Ledet Henley
MRLedet@[Link]
President, TMG Frontline Solutions, LLC
The Manufacturing Game
46 © 2021 | Fluke Reliability
Next webinar March 17: Get more value from your CMMS (Part 1)
BEST PRACTICE WEBINAR
Wednesday, March 17, 11 a.m. ET
Get more value from your CMMS (Part I): Best usage models for
business impact and user adoption
Some of the most game-changing features and usages of a
computerized maintenance management system (CMMS) often get
overlooked. That's a drag on your ROI and can be rectified by simple
instruction and training.
In this webinar, Michael Mills, a senior solutions engineer for Fluke
Reliability, breaks down a typical company's CMMS usage model.
Then, he demonstrates how easy it is to add inventory control,
condition monitoring, mobility, and other functions to your CMMS
practices. Multiple people on the team stand to gain from small Michael Mills
changes as system visibility and familiarity increases. This is part one
of a two-part, CMMS-focused webinar series.
47 © 2021 | Fluke Reliability
To learn more about Accelix and our Webinar Series
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THANK YOU!
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sales@accelix. com
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