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UPS Chat Support for International Shipments

The chat conversation involves a customer, Moi, seeking assistance with a shipment outside the US. April Joy, a UPS representative, connects Moi to the International Group due to the nature of the shipment. Paola R, another representative, informs Moi that they cannot assist with European packages and provides a contact number for customer service in Italy.

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zinebdafir6
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47 views1 page

UPS Chat Support for International Shipments

The chat conversation involves a customer, Moi, seeking assistance with a shipment outside the US. April Joy, a UPS representative, connects Moi to the International Group due to the nature of the shipment. Paola R, another representative, informs Moi that they cannot assist with European packages and provides a contact number for customer service in Italy.

Uploaded by

zinebdafir6
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as TXT, PDF, TXT or read online on Scribd

April Joy R (22/08/2023 16:41:47): Hi, My name is April Joy.

I am reviewing your
information and I will be with you in a moment.
Moi (22/08/2023 16:42:00): Hello
April Joy R (22/08/2023 16:42:41): Thank you for contacting UPS Chat Channel. Allow
me to do everything to my utmost ability to help you out. May you please confirm
your phone number with the Virtual Assistant is the correct?
April Joy R (22/08/2023 16:42:57): I see that it's being shipped outside the US. I
specialize in shipments that came from and are going to the 48 contiguous US
states. I need to connect you to a colleague who handles these types of packages.
For your information, their phone hours are 24 Hours a Day, 7 Days a Week. May I
connect you now?
Moi (22/08/2023 16:43:03): +393349963251
April Joy R (22/08/2023 16:43:03): “Just in case this chat gets disconnected while
connecting you to our International Group, you may call them via 1-800-782-7892.
For your convenience, the next representative will be able to read our transcript
so you will not have to repeat yourself. I'll be connecting you now.
Moi (22/08/2023 16:43:40): Thanks you
April Joy R (22/08/2023 16:44:36): ll be connecting you now.
Paola R C (22/08/2023 16:49:21): Hi, My name is Paola R. I am reviewing your
information and I will be with you in a moment.
Paola R C (22/08/2023 16:49:37): Just a moment while I look into that for you.
Moi (22/08/2023 16:49:45): Thanks
Paola R C (22/08/2023 16:50:19): Hi, I do apologize as much I would love to help, I
see this is a European package and I am a UPS customer care representative
assisting with USA- import and export shipments. I can assist you by providing
general information nonetheless to ensure we address your inquiry appropriately, a
UPS customer care representative for your respective country will be more than glad
to assist you further because they don’t have chat support.
Paola R C (22/08/2023 16:50:21): This is the phone number from customer service in
Italy +39 02 30303039 I regret it and I appreciate your understanding.
Moi (22/08/2023 16:51:02): Okey thank you
Paola R C (22/08/2023 16:51:44): I appreciate your understanding, have a good
one! 😊

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