POONAM
H No.A195 Street No 8, ranipoonam1234@[Link]
Ambedkar Nagar Sec 9 Vijay
Nagar, Ghaziabad,
UP – 201009
India
+91 9015769722
About Me
HR Professional
A MBA with specialization in human resource management to secure a responsible career opportunity to
fully utilize my training skills expand knowledge, learning skills and business studies background to
maximum and interpersonal skills to achieve goals of company that focused on customer satisfaction and
customer experience.
Education
Masters, HR and Marketing (MBA) Post graduated, 2018
HR Institute of
technology AKTU, Uttar
Pradesh, India
Bachelors, BCA Graduated, 2015
Advance institute of
management CCS University,
Meerut
Uttar Pradesh, India
Intermediate
Completed, 2012
Rose Bell Public School
Board of High School and Intermediate,
UP
Prayag raj (Allahabad), UP
High School
Completed, 2010
SH R H H S SCH Milak Lachchhi G B
Nagar
Board of High School and Intermediate,
UP
Prayag raj (Allahabad), UP
Professional Skills and Affiliations
• Human resource management, training candidates.
• Bulk hiring experience, screening and short listing candidates.
• Knowledge of tally ERP & ERP Software
• Knowledge of Ms-Office, Ms Excel, Internet
Skills
• Employee Selection • Occupational • Recruitment & Onboarding
• Employee safety
Development • Decision Making
• Development Training Programs
• Honest and Punctual • Goel oriented activities
• Keeping staff trained and motivated • Multitasking and Quick learner
Work Experience
July 2021 – Current
Call Centre Executive
In Solutions Global Limited
Noida, UP,
I am working here as a Telecaller executive , Handle customer complaints provide appropriate
solutions and alternatives within the time limits follow up to ensure resolution.
• Followed scripts and processes to uphold brand standards.
• Helped large volume of customer every day with positive attitude and focus on customer satisfaction.
• Communication with service team and accounting department to resolve technical and billing issues.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Actively Listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Share information and knowledge with the other team members to reduce the number of
repeated issues and escalation
Jan 2019 – Aug 2021
Collection executive
HDB Financial Services
Limited Noida, UP
• Lead, guide and direct banking operations through bank managerial duties.
• Build good relationships with customers and other financial institutions.
• Promoted loan and banking products and services to customers and local community.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Ensure that bank records and statements are securely handled and maintained
Ensured daily reconciliation of banking records to match cash transactions of the day.
Computer Proficiency
• Word 2010
• Excel 2010
• Power Point 2010
Languages
• Hindi
• English
Personal Skills
• Leadershi • Project Management
p • Problem solving and result oriented
• Empathy
• Planning
Personal Details
Father’s Name: Mr. Harpal Singh Marital Single
Status:
Birthday: June 05, 1995 Nationality: Indian
Gender: Female
Declaration
I, Poonam , hereby declare that the information contained herein is true and correct to the best of my
knowledge and belief.
____________________________
Poonam
Ghaziabad
June, 2023