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Understanding Attitudes and Emotions at Work

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25 views8 pages

Understanding Attitudes and Emotions at Work

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lumber jack
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Chapter 4: Individual Values, Perceptions, and Reactions

Attitudes

 A person’s complexes of beliefs and feelings about specific ideas, situations, or other
people.
 our beliefs and feelings about things.
 are not as stable as personality attributes
 can change

Attitudes contain Three Components


1. Cognition
o the knowledge a person presumes to have about something.
2. Affect
o a person’s feelings toward something
3. Intention
o component of an attitude that guides a person’s behavior

Cognitive Dissonance

 is an incompatibility or conflict between behavior and an attitude or between two


different attitudes
How to reduce cognitive dissonance?
1. Change the conflicting attitude
2. Change the conflicting behavior
3. Reason that one of the conflicting attitudes or behaviors is not important in this context
4. Seek additional information to better reason that the benefits of one of the conflicting
attitudes or behaviors outweigh the costs of the other

Key Work-Related Attitudes


1. Job Satisfaction
o reflects our attitudes and feelings about our job.
o strongly influenced by our personality, values, other attitudes, and the work
itself.
2. Organizational Commitment
o reflects the degree to which an employee identifies with the organization and its
goals and wants to stay with the organization.
Three types of Organizational Commitment
1. Affective Commitment
 positive emotional attachment to the organization and strong
identification with its values and goals.
2. Normative Commitment
 feeling obliged to stay with an organization for moral or ethical reasons
3. Continuance ommitment
 staying with an organization because of perceived high economic and/or
social costs involved with leaving.
3. Employee Engagement
o is “a heightened emotional and intellectual connection that an employee has for
his/her job, organization, manager, or coworkers that, in turn, influences him/her
to apply additional discretionary effort to his/her work.”
Engagement is enhanced when employees:

 Have clear goals.


 Have the resources needed to do a good job.
 Get meaningful feedback on their performance.
 Are able to use their talents.
 Are recognized for doing a good job.
 Have positive relationships with coworkers.
 Have opportunities to learn and grow.
 Have supportive leadership.

Values

 Ways of behaving or endstates that are desirable to a person or to a group


 Influenced by culture
Types of Values

 Terminal
o reflect long-term life goals such as prosperity, happiness, secure family, and a
sense of accomplishment
 Instrumental
o preferred means of achieving terminal values or preferred ways of behaving
 Intrinsic
o relate to the work itself
 Extrinsic
o relate to the outcomes of doing work

Conflicts among values

 Intrapersonal
o Conflict between the instrumental value of ambition and the terminal value of
happiness
 Interpersonal
o Occurs when two different people hold conflicting values
 Individual-organization
o When an employee’s values conflict with those of the organization

Two Major Dimensions of Values that vary across Cultures

 Traditional versus Secular-Rational Values


o reflects the contrast between societies in which religion is very important and
those in which it is not
 Survival versus Self-Epression Values
o reflects the contrast between societies that emphasize economic and physical
security and those that emphasize subjective well-being, self-expression, and
quality of life, giving high priority to environmental protection, diversity
tolerance, and participation in decision making

Emotions

 Intense, short-term physiological, behavioral, and psychological reactions to a specific


object, person, or event that prepare us to respond to it
 Are short events or episode that are relatively short-lived.
 are directed at something or someone.
 are experienced and involve involuntary changes in heart rate, blood pressure, facial
expressions, animation, and vocal tone.
 create a state of physical readiness through physiological reactions
 do not last as long as attitudes.
 influence how we perceive the world
Mood
 Short-term emotional states that are not directed toward anything in particular
 less intense than emotions and can change quickly
 influences how we see and react to work events, which influences our performance.
 Can be influenced by others
Affectivity

 represents our tendency to experience a particular mood or to react to things with


certain emotions
 Positive Affect
o a combination of high energy and positive evaluation characterized by emotions
like elation
 Negative Affect
o feelings of being upset, fearful, and distressed

Why is understanding the role of emotions important to organizations?

 Because they are malleable, effective employees and managers know how to positively
influence their own emotions and the emotions of others.
 Emotions influence both the creation and maintenance of our motivation to engage or
to not engage in certain behaviors.
 Research has found that emotion can influence turnover, decision making, leadership,
helping behaviors, and teamwork behaviors

Perception

 The set of processes by which an individual becomes aware of and interprets


information about the environment

Basic perceptual processes

 Selective perception
o screening out information that we are uncomfortable with or that contradicts our
beliefs
 Stereotyping
o categorizing or labeling people on the basis of a single attribute
Errors in Perception

 Categorization
o The tendency to put things into groups and then exaggerate the similarities
within and the differences among the groups
 Halo effect
o Forming a general impression of something or someone based on a single
(usually good) characteristic
 Contrast effect
o Evaluating someone by comparing them with recently encountered people
 Projection
o Seeing one’s own characteristics in others
 First impression bias
o The inability to let go of first impressions, particularly negative ones
 Self-fulfilling prophecies
o Treating people the way we categorize them and having them react accordingly

Attribution

 The way we explain the causes of our own as well as other people’s behaviors and
achievements, and understand why people do what they do

Three rules to evaluate whether to assign an internal or an external attribution

 Consistency
o Has the person regularly behaved this way or experienced this outcome in the
past?
 Distinctiveness
o Does the person act the same way or receive similar outcomes in different types
of situations?
 Consensus
o Would others behave similarly in the same situation or receive the same
outcome?

Self-handicapping

 When people create obstacles for themselves that make success less likely
Organizational fairness

 Employees’ perceptions of organizational events, policies, and practices as being fair or


not fair
Distributive fairness

 Perceived fairness of the outcome received, including resources distributions,


promotions, hiring and layoff decisions, and raises
Procedural fairness

 Addresses the fairness of the procedures used to generate the outcome


Interactional fairness

 Whether the amount of information about the decision and process was adequate,
perceived fairness of interpersonal treatment and explanations received during the
decision-making process
Trust

 The expectation that another person will not act to take advantage of us, regardless of
our ability to monitor or control them.

Stress

 A person’s adaptive response to a stimulus that places excessive psychological or


physical demands on that person.
 affects different people in different ways.
 Can have a number of consequence
General Adaptation Syndrome GAS

 Identifies three stages of response to a stressor: alarm, resistance, and exhaustion


Eustress

 pleasurable stress that accompanies positive events


Distress

 unpleasant stress accompanies negative events

Common causes of stress

 Organizational stressors
o various factors in the workplace that can cause stress

1. Task demands
o Associated with the specific job a person performs

2. Physical demands
o Associated with the job’s physical setting and requirements

3. Role demands
o Associated with the expected behaviors of a particular position in a group or
organization
4. Interpersonal demands
o Group pressures, leadership, interpersonal conflicts

 Life stressors
o life changes or traumas

Consequences of Stress

 Individual consequences
o Behavioral consequences
o Psychological consequences
o Medical consequence
 Organizational consequences
o Burnout
 A general feeling of exhaustion that develops when an individual
simultaneously experiences too much pressure and has too few sources
of satisfaction

Individual Coping Strategies

 Exercise
 relaxation.
 to develop and maintain support groups.
Organizational coping strategies

 Institutional programs
o Properly designed jobs and work schedules
o Fostering a healthy work culture
o Supervision—keep workloads reasonable
 Collateral programs
o Organizational programs specifically created to help employees deal with stress
o Stress management, health promotion, employee fitness programs, career
development

Work-Life Relationships

 Interrelationships between a person’s work life and personal life

Common questions

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Attitudes are complexes of beliefs and feelings about specific ideas, situations, or other people and are not as stable as personality attributes, meaning they can change over time. They have three components: cognition (knowledge), affect (feelings), and intention (behavioral guidance). Emotions, on the other hand, are intense, short-term reactions directed at specific objects or events, leading to physiological and behavioral changes. They are short-lived compared to attitudes and create reactions that prepare individuals to respond to their environment . While emotions influence perceptions and behaviors rapidly and intensely in the short term, attitudes provide a more stable yet changeable framework for interpreting experiences.

'Self-fulfilling prophecies' occur when individuals are treated in ways consistent with initial perceptions or labels, prompting them to act in ways that confirm those perceptions. 'First impression bias' involves a strong influence of initial judgments that are resistant to change . Both impact workplace dynamics by potentially altering employee behavior and interaction quality. Whereas self-fulfilling prophecies might lead individuals to conform to expectations, reinforcing those labels, first impression bias can lead to entrenched perceptions that affect trust and interpersonal relationships. Together, these perceptual errors can create an environment where misjudgments are perpetuated, potentially impacting team cohesion and employee morale.

Cognitive dissonance can be reduced through several strategies: changing the conflicting attitude, changing the conflicting behavior, reasoning that one of the conflicting attitudes or behaviors is unimportant, or seeking additional information to justify one attitude or behavior over the other . These strategies are effective because they address the discomfort created by holding conflicting beliefs or behaviors. By altering one's attitude or behavior, individuals achieve greater internal consistency, which reduces psychological discomfort. Rationalizing the importance or triviality of one of the conflicting elements helps balance cognitive perceptions and emotional responses, aligning them more closely with one's self-concept and beliefs.

Intrinsic values, related to the work itself, focus on internal satisfactions like personal growth and fulfillment, while extrinsic values relate to external rewards such as salary and promotions . Conflicts arise when organizational emphasis is placed disproportionately on extrinsic rewards, potentially demotivating employees who find intrinsic satisfaction in their roles. These conflicts negatively impact job satisfaction, as employees may feel their deeper work values are undervalued or ignored, leading to reduced engagement and alignment with organizational goals. Addressing and balancing these value conflicts enhance overall job satisfaction by ensuring that employees feel both internally fulfilled and externally rewarded.

Attribution theory explains how individuals evaluate causes for behaviors and outcomes, which influences their perception of fairness. Employees use consistency, distinctiveness, and consensus as criteria to determine whether outcomes are due to internal or external factors . If an employee perceives distributive, procedural, or interactional fairness as lacking, they may attribute this to internal organizational biases or inappropriate managerial conduct, affecting their trust and commitment. Conversely, perceived fairness through these lenses generally promotes trust as well as alignment with organizational values and behaviors, leading to greater organizational fairness perception.

Emotions, being intense and short-term, significantly impact workplace motivation and behavior, as they influence decision making, leadership, and teamwork behaviors . Moods, less intense and not directed at specific stimuli, affect how employees perceive and react to work events, thereby influencing performance . Both emotions and moods play crucial roles in maintaining motivation; positive emotional states can enhance engagement and collaboration, while negative states may lead to increased turnover intentions and reduced job satisfaction. Therefore, understanding and managing emotions and moods can lead to improved employee motivation and organizational commitment.

Cultural dimensions like 'Traditional versus Secular-Rational Values' significantly impact organizational behavior and employee attitudes by shaping how individuals prioritize religious beliefs, authority, and traditional roles versus more secular, rational approaches . In societies valuing traditional over secular-rational beliefs, organizational behaviors and policies might emphasize hierarchy, compliance, and conservatism. Employees in such cultures might display higher affective commitment if organizational values align with traditional norms. In contrast, in secular-rational cultures, individual autonomy, innovation, and egalitarianism are more valued, potentially fostering a more dynamic, adaptable workplace environment. These cultural orientations influence employee attitudes towards ethical behavior, decision-making processes, and leadership preferences.

Organizational coping strategies such as institutional programs (designed job roles and work schedules) and collateral programs (health promotion and stress management) can significantly mitigate stress effects . These strategies improve employee well-being by creating a supportive framework that anticipates and reduces stressors. Institutional programs address stress by aligning workloads with employee capacities, while collateral programs provide resources and skills for managing stress, promoting resilience, and enhancing overall health. By fostering a healthy work culture and monitoring supervisory interactions, organizations reduce role conflict and enhance employee satisfaction, promoting long-term well-being and productivity.

Traditional values, emphasizing religious importance and authority, typically promote leadership styles that are hierarchical and directive, aligning with a more paternalistic approach . Such environments often foster affective and normative commitment by reinforcing established norms and ethical responsibilities within the organization. Conversely, secular-rational values prioritize autonomy, innovation, and participative decision-making, promoting transformational and participative leadership styles. These styles align with individualistic organizational goals, potentially enhancing employee engagement and reducing continuance commitment pressures driven by economic dependency. Global firms must balance these cultural values to effectively manage diverse teams and set leadership strategies that resonate across cultural boundaries, enhancing commitment and achieving organizational goals.

Organizations can enhance employee engagement by setting clear goals, providing necessary resources, offering meaningful feedback, enabling talent utilization, recognizing good performance, fostering positive relationships with coworkers, offering opportunities for learning and growth, and providing supportive leadership . Enhancing engagement directly influences employee performance as it heightens their emotional and intellectual connection to their job, leading them to invest additional discretionary effort. Engaged employees tend to show improved productivity, quality of work, and organizational loyalty, contributing to overall performance efficiency and effectiveness.

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