EFFECTIVE PROBLEM SOLVING
Summary Worksheet
Date Initiated: Concern/Issue #:
Problem Owner Information Product Information Problem Initiator Information / Customer
Company Name: Part Number: Company Name:
Co. Location/Identifier: Co. Location/Identifier:
Team Lead Name: Part Description: Initiator Name:
Team Lead Title: Initiator Title:
Phone/email: Program Name: Phone:
Executive Champion Name/Title: Email:
Sketch or Photo (Below)
Problem Solving Team - Name/Role *Must Identify Problem owner
Problem Identification
Customer effect/Customer Complaint:
Customer Requirement:
Deviation from Customer Requirement:
Where/When is the problem occurring?
Frequency of the problem? Problem Solving Goal Statement & Target Timing:
Describe the measurement method to evaluate problem (include capability):
Containment
List all locations and quantities of suspect product. Location Contact Potential Qty Actual Qty Containment Details
1) Containment Start Date:
2)
3) Containment Method:
4)
5) Nonconformance Rate:
6) Projected:
Totals ==> 0 0 Actual:
Failure Mode Analysis
Product feature(s) not in compliance: Failure mode resulting in product nonconformance:
Product Specification:
Deviation from Specification: Containment Verified? Yes No
Root Cause Analysis
Failure Mode:
Man Machine Measurement
Why did the Why? Why? Why? Why? Why?
problem
escape
Problem
Why? Why? Why? Why? Why?
Why did the
problem occur
Why? Why? Why? Why? Why?
Why a systemic
issue Method Material Environment
3 x 5 Why Analysis Results
Failure Mode Cause:
Systemic Root Cause - What in
Escape Root Cause - Why was ERC SRC
the planning process failed to
NC product shipped? Confirmed? Y Confirmed? Y
predict this problem?
Key Findings - Findings that
Occurrence Root Cause - ORC
could drive improvement in
Why was NC product made? Confirmed? Y
higher-level processes?
AIAG CQI-20v2, Issued 8/2018
EFFECTIVE PROBLEM SOLVING
Summary Worksheet
Date Initiated: Concern/Issue #:
Corrective Actions (CA)
Escape Corrective Actions: Responsible Due Date Status
1)
2)
3)
Occurrence Corrective Actions:
1)
2)
3)
Systemic Corrective Actions:
1)
2)
3)
Key Findings Actions:
1)
2)
3)
Status Codes Implement
Defined: 0 Identify Action 0.25 Confirm Action 0.5 Action 0.75 Closed 1
Verify Effectiveness & Implement Preventive Actions (PA)
Corrective Actions Ongoing Performance Enter Number Resolved* Not Resolved**
Escape Verification: Measurements over past days have shown problem to be:
Occurrence Verification: Measurements over past days have shown problem to be:
Systemic Verification: Measurements over past days have shown problem to be:
Resolved* Not Resolved**
Further EPS Activity Required:
Replicate ALL actions for similar
products & processes. Date Unsuccessful CA EPS Re-Start Phase
Complete for each corrective action
Containment Removed?
Yes No Date:
Replicate Corrective Actions across processes, parts and locations as Preventive Action Responsible Date
Capture Lessons Learned
Close Problem
Approve Closure
Name Role Company (Y or N)? Date
AIAG CQI-20v2, Issued 8/2018