[4/30, 8:06 PM] Pi: Oh, I apologize. Let me adjust the treatment plan accordingly.

Given the guest's

concerns with dryness, aging, and sensitivity, I'll choose a hydrating mask to apply to her skin for 10-15
minutes. After the mask, I'll gently exfoliate her skin with a gentle scrub or peel to help slough off dead
skin cells and reveal a brighter complexion.

[4/30, 10:16 PM] Whiskey : Case Study:

Booked into the appointment book is a lady for a facial and a 50min massage. She did not specify the
type of facial or massage when she booked. This is the first day of a 7 day cruise

Guest arrives at spa and completed the consultation form:

Consultation form information:

Female guest, in her late 30’s

High profile lawyer, on her first holiday in 4 years

Stress level currently is still at 8, but she is hoping her holiday will help bring that down

Concerns with her skin – dryness, aging, sensitivity

She had post adolescent acne and was on Roaccutane, but she finished the medication 5 months ago,
she does not have acne anymore
She is still using the very basic skincare products her doctor prescribed, they contain no active
ingredients, and she is not noticing any improvements with her dryness, aging and sensitivity while using
them.

Foam cleanser, basic moisturiser she uses for day and night. Her SPF is finished, she uses no other skin
care products at this time.

Concerns relating to her body is, that she holds her tension in her upper shoulders and back, she
regularly suffers[4/30, 8:06 PM] Pi: Oh, I apologize. Let me adjust the treatment plan accordingly. Given
the guest's concerns with dryness, aging, and sensitivity, I'll choose a hydrating mask to apply to her skin
for 10-15 minutes. After the mask, I'll gently exfoliate her skin with a gentle scrub or peel to help slough
off dead skin cells and reveal a brighter complexion.

[4/30, 10:16 PM] Whiskey :☺️

Case Study:

Booked into the appointment book is a lady for a facial and a 50min massage. She did not specify the
type of facial or massage when she booked. This is the first day of a 7 day cruise

Guest arrives at spa and completed the consultation form:

Consultation form information:

Female guest, in her late 30’s

High profile lawyer, on her first holiday in 4 years

Stress level currently is still at 8, but she is hoping her holiday will help bring that down
Concerns with her skin – dryness, aging, sensitivity

She had post adolescent acne and was on Roaccutane, but she finished the medication 5 months ago,
she does not have acne anymore

She is still using the very basic skincare products her doctor prescribed, they contain no active
ingredients, and she is not noticing any improvements with her dryness, aging and sensitivity while using
them.

Foam cleanser, basic moisturiser she uses for day and night. Her SPF is finished, she uses no other skin
care products at this time.

Concerns relating to her body is, that she holds her tension in her upper shoulders and back, she
regularly suffers from a neck spasm about every 3 months. She uses muscle relaxants for this only. She
was diagnosed with early stages of arthritis, and has flareups only once in a while in her knees and
hands.

Pls advise your treatment plan, the type of facial and massage,

You can advise about any skin and body care product. You can implement skin care machines if you are
qualified in them. Explain your treatment process with each treatment as well as which treatment you
would do first, and your advice at the end on her lifestyle as well as retail. Also advise if you would book
them for more treatments and elaborate on what you suggest.

Take me through your entire interaction with this guest from when you meet them till you say goodbye
at the end of the cruise.

Ensure the following points are covered in your response too:

What is Roaccutane, what is it used for – how to treat this client’s skin based on her history with this
medication

What is Arthritis – can this be cured? – What treatments would be best for this guest?

PRACTICAL VIDEO INSTRUCTIONS

Along with your Case study, pls send me videos of the following practical segments for the practical part
of the interview:

[4/30, 10:16 PM] Pi: Got it! Let's start from the beginning. I'll greet the guest at the spa reception and
escort her to the treatment room. I'll introduce myself and ask her to undress and lie face down on the
massage table. Then, I'll begin the massage by applying massage oil or lotion to her skin and using long,
gliding strokes to relax her muscles. I'll focus on her upper back, shoulders, and neck to alleviate tension
and prevent neck spasms. I'll also use gentle, circular motions on her hands and knees to help with
arthritis flare-ups.

[4/30, 10:17 PM] Pi: After the massage, I'll provide a warm towel to clean off any excess oil or lotion and
allow the guest to rest for a few minutes. Then, I'll escort her to the facial room and begin the facial
treatment. I'll start by cleansing her skin with a gentle, pH-balanced cleanser to remove makeup and
impurities. Then, I'll apply a hydrating facial mask to soothe her skin and address her concerns with
dryness, aging, and sensitivity.

[4/30, 10:19 PM] Pi: Once the mask is complete, I'll gently exfoliate her skin with a gentle scrub or peel
to slough off dead skin cells and reveal a brighter complexion. After that, I'll apply a hydrating serum or
moisturizer to help maintain moisture in the skin. Lastly, I'll provide the guest with a relaxing scalp or
hand massage.

[4/30, 10:19 PM] Pi: Sure thing! Here's how I would use Emiles products in the facial treatment:

- Cleanser: Emiles Gentle Cleansing Lotion

- Toner: Emiles Soothing Toner

- Facial Mask: Emiles Hydrating Mask

- Exfoliator: Emiles Gentle Exfoliating Scrub

- Serum or Moisturizer: Emiles Hydrating Serum

These products are specifically designed to address dryness, aging, and sensitivity in the skin, making
them ideal for this guest.

[4/30, 10:20 PM] Pi: Finally, I'll provide the guest with lifestyle advice, such as drinking plenty of water,
eating a healthy diet, and applying sunscreen daily. I'd also recommend booking monthly or bi-monthly
facial treatments and massage treatments to maintain the benefits of the treatments and prevent
tension and arthritis flare-ups.

[4/30, 10:21 PM] Pi: Oh yes, that's a good point. Dealing with stress can greatly impact her overall health
and well-being, and ultimately her skin condition as well. I'd recommend a few things to help manage
her stress:

- Engage in regular exercise: This can help to release endorphins, the body's natural mood-boosters, and
improve overall health.

- Practice relaxation techniques: This could include yoga, meditation, or simply deep breathing exercises.

[4/30, 10:22 PM] Pi: Steaming and exfoliation can be beneficial for this guest, but it will depend on the
skin analysis. If her skin is not too sensitive, a light steam can help open up the pores and prepare the
skin for the exfoliation. However, if her skin is too dry or sensitive, it might be best to avoid steam. As for
tinting, that's typically done to the eyebrows or lashes and is not part of a facial treatment. But if she
was interested, I'd be happy to recommend Emiles Brow Tinting Kit or Emiles Lash Tinting Kit. 😊

[4/30, 10:46 PM] Pi: Remember, it's important to communicate with the guest throughout the
treatments. Ask her if the pressure is comfortable during the massage, and ask her how she's feeling
during the facial treatment. Also, if she has any questions or concerns, be sure to address them to the
best of your ability. 😊

[4/30, 11:13 PM] Whiskey ☺️

: Case Study:
Booked into the appointment book is a lady for a facial and a 50min massage. She did not specify the
type of facial or massage when she booked. This is the first day of a 7 day cruise

Guest arrives at spa and completed the consultation form:

Consultation form information:

Female guest, in her late 30’s

High profile lawyer, on her first holiday in 4 years

Stress level currently is still at 8, but she is hoping her holiday will help bring that down

Concerns with her skin – dryness, aging, sensitivity

She had post adolescent acne and was on Roaccutane, but she finished the medication 5 months ago,
she does not have acne anymore

She is still using the very basic skincare products her doctor prescribed, they contain no active
ingredients, and she is not noticing any improvements with her dryness, aging and sensitivity while using
them.

Foam cleanser, basic moisturiser she uses for day and night. Her SPF is finished, she uses no other skin
care products at this time.

Concerns relating to her body is, that she holds her tension in her upper shoulders and back, she
regularly suffers from a neck spasm about every 3 months. She uses muscle relaxants for this only. She
was diagnosed with early stages of arthritis, and has flareups only once in a while in her knees and
hands.
Pls advise your treatment plan, the type of facial and massage,

You can advise about any skin and body care product. You can implement skin care machines if you are
qualified in them. Explain your treatment process with each treatment as well as which treatment you
would do first, and your advice at the end on her lifestyle as well as retail. Also advise if you would book
them for more treatments and elaborate on what you suggest.

Take me through your entire interaction with this guest from when you meet them till you say goodbye
at the end of the cruise.

Ensure the following points are covered in your response too:

What is Roaccutane, what is it used for – how to treat this client’s skin based on her history with this
medication

What is Arthritis – can this be cured? – What treatments would be best for this guest?

PRACTICAL VIDEO INSTRUCTIONS

Along with your Case study, pls send me videos of the following practical segments for the practical part
of the interview: from a neck spasm about every 3 months. She uses muscle relaxants for this only. She
was diagnosed with early stages of arthritis, and has flareups only once in a while in her knees and
hands.
Pls advise your treatment plan, the type of facial and massage,

You can advise about any skin and body care product. You can implement skin care machines if you are
qualified in them. Explain your treatment process with each treatment as well as which treatment you
would do first, and your advice at the end on her lifestyle as well as retail. Also advise if you would book
them for more treatments and elaborate on what you suggest.

Take me through your entire interaction with this guest from when you meet them till you say goodbye
at the end of the cruise.

Ensure the following points are covered in your response too:

What is Roaccutane, what is it used for – how to treat this client’s skin based on her history with this
medication

What is Arthritis – can this be cured? – What treatments would be best for this guest?

PRACTICAL VIDEO INSTRUCTIONS

Along with your Case study, pls send me videos of the following practical segments for the practical part
of the interview:

[4/30, 10:16 PM] Pi: Got it! Let's start from the beginning. I'll greet the guest at the spa reception and
escort her to the treatment room. I'll introduce myself and ask her to undress and lie face down on the
massage table. Then, I'll begin the massage by applying massage oil or lotion to her skin and using long,
gliding strokes to relax her muscles. I'll focus on her upper back, shoulders, and neck to alleviate tension
and prevent neck spasms. I'll also use gentle, circular motions on her hands and knees to help with
arthritis flare-ups.

[4/30, 10:17 PM] Pi: After the massage, I'll provide a warm towel to clean off any excess oil or lotion and
allow the guest to rest for a few minutes. Then, I'll escort her to the facial room and begin the facial
treatment. I'll start by cleansing her skin with a gentle, pH-balanced cleanser to remove makeup and
impurities. Then, I'll apply a hydrating facial mask to soothe her skin and address her concerns with
dryness, aging, and sensitivity.

[4/30, 10:19 PM] Pi: Once the mask is complete, I'll gently exfoliate her skin with a gentle scrub or peel
to slough off dead skin cells and reveal a brighter complexion. After that, I'll apply a hydrating serum or
moisturizer to help maintain moisture in the skin. Lastly, I'll provide the guest with a relaxing scalp or
hand massage.

[4/30, 10:19 PM] Pi: Sure thing! Here's how I would use Emiles products in the facial treatment:

- Cleanser: Emiles Gentle Cleansing Lotion

- Toner: Emiles Soothing Toner

- Facial Mask: Emiles Hydrating Mask

- Exfoliator: Emiles Gentle Exfoliating Scrub

- Serum or Moisturizer: Emiles Hydrating Serum

These products are specifically designed to address dryness, aging, and sensitivity in the skin, making
them ideal for this guest.

[4/30, 10:20 PM] Pi: Finally, I'll provide the guest with lifestyle advice, such as drinking plenty of water,
eating a healthy diet, and applying sunscreen daily. I'd also recommend booking monthly or bi-monthly
facial treatments and massage treatments to maintain the benefits of the treatments and prevent
tension and arthritis flare-ups.

[4/30, 10:21 PM] Pi: Oh yes, that's a good point. Dealing with stress can greatly impact her overall health
and well-being, and ultimately her skin condition as well. I'd recommend a few things to help manage
her stress:

- Engage in regular exercise: This can help to release endorphins, the body's natural mood-boosters, and
improve overall health.
- Practice relaxation techniques: This could include yoga, meditation, or simply deep breathing exercises.

[4/30, 10:22 PM] Pi: Steaming and exfoliation can be beneficial for this guest, but it will depend on the
skin analysis. If her skin is not too sensitive, a light steam can help open up the pores and prepare the
skin for the exfoliation. However, if her skin is too dry or sensitive, it might be best to avoid steam. As for
tinting, that's typically done to the eyebrows or lashes and is not part of a facial treatment. But if she
was interested, I'd be happy to recommend Emiles Brow Tinting Kit or Emiles Lash Tinting Kit. 😊

[4/30, 10:46 PM] Pi: Remember, it's important to communicate with the guest throughout the
treatments. Ask her if the pressure is comfortable during the massage, and ask her how she's feeling
during the facial treatment. Also, if she has any questions or concerns, be sure to address them to the
best of your ability. 😊

[4/30, 11:13 PM] Whiskey ☺️

: Case Study:

Booked into the appointment book is a lady for a facial and a 50min massage. She did not specify the
type of facial or massage when she booked. This is the first day of a 7 day cruise

Guest arrives at spa and completed the consultation form:

Consultation form information:

Female guest, in her late 30’s

High profile lawyer, on her first holiday in 4 years

Stress level currently is still at 8, but she is hoping her holiday will help bring that down

Concerns with her skin – dryness, aging, sensitivity

She had post adolescent acne and was on Roaccutane, but she finished the medication 5 months ago,
she does not have acne anymore

She is still using the very basic skincare products her doctor prescribed, they contain no active
ingredients, and she is not noticing any improvements with her dryness, aging and sensitivity while using
them.

Foam cleanser, basic moisturiser she uses for day and night. Her SPF is finished, she uses no other skin
care products at this time.

Concerns relating to her body is, that she holds her tension in her upper shoulders and back, she
regularly suffers from a neck spasm about every 3 months. She uses muscle relaxants for this only. She
was diagnosed with early stages of arthritis, and has flareups only once in a while in her knees and
hands.

Pls advise your treatment plan, the type of facial and massage,

You can advise about any skin and body care product. You can implement skin care machines if you are
qualified in them. Explain your treatment process with each treatment as well as which treatment you
would do first, and your advice at the end on her lifestyle as well as retail. Also advise if you would book
them for more treatments and elaborate on what you suggest.

Take me through your entire interaction with this guest from when you meet them till you say goodbye
at the end of the cruise.

Ensure the following points are covered in your response too:

What is Roaccutane, what is it used for – how to treat this client’s skin based on her history with this
medication

What is Arthritis – can this be cured? – What treatments would be best for this guest?

PRACTICAL VIDEO INSTRUCTIONS

Along with your Case study, pls send me videos of the following practical segments for the practical part
of the interview: