--- Conversation on 05/24/2024 ---
Xfinity Assistant (08:15 pm): Thanks for scheduling your $300.83 payment to
Xfinity! Once your payment processes on Jun 02, 2024, I'll send you another
confirmation. To review your payment details, go here:
[Link] can help you make a change to
or cancel your payment here:
[PH:link:AT] TxtHelpOrStopMsg&DataRatesMayApply
Xfinity Assistant (10:13 pm): The Xfinity Assistant can help you resolve many
issues - simply ask your question below or visit [Link].
Xfinity Assistant (10:13 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your automated phone
interaction, how likely are you to recommend Xfinity to friends & family? Reply
from 0 Not at all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to
end survey msgs.
--- Conversation on 05/25/2024 ---
Xfinity Assistant (12:34 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your phone call with us, how
likely are you to recommend Xfinity to friends & family? Reply from 0 Not at
all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey
msgs.
Xfinity Assistant (02:34 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your phone call with us, how
likely are you to recommend Xfinity to friends & family? Reply from 0 Not at
all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey
msgs.
--- Conversation on 05/26/2024 ---
Xfinity Assistant (02:34 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your phone call with us, how
likely are you to recommend Xfinity to friends & family? Reply from 0 Not at
all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey
msgs.
Xfinity Assistant (03:10 pm): The Xfinity Assistant can help you resolve many
issues - simply ask your question below or visit [Link].
--- Conversation on 05/29/2024 ---
Xfinity Assistant (08:08 pm): Thanks for making your $150.00 payment to Xfinity!
Your confirmation number is 8144039014. To review your bill and payment
details, sign up for automatic payments or paperless billing, you can go here:
[Link]
yApply
--- Conversation on 05/30/2024 ---
Xfinity Assistant (07:02 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your store visit, how likely
are you to recommend Xfinity to friends & family? Reply from 0 Not at all
Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey msgs.
--- Conversation on 06/01/2024 ---
Xfinity Assistant (06:11 pm): I don't see any appointments scheduled on your
account. What are you looking to do?
FRANK (06:11 pm): Track and Field today
Xfinity Assistant (06:11 pm): Need help with Xfinity TV? Like an agent, I can help
you with:
Xfinity Assistant (06:11 pm): Once your order ships weâll send you your tracking
details. Order confirmations are automatically sent to you upwards of 30
minutes following your purchase, by email and/or SMS depending on your notification
settings. Would you like to check your notification settings?
FRANK (06:11 pm): Track and Field
Xfinity Assistant (06:11 pm): Need help with Xfinity TV? Like an agent, I can help
you with:
FRANK (06:12 pm): Track and Field today
Xfinity Assistant (06:12 pm): Need help with Xfinity TV? Like an agent, I can help
you with:
--- Conversation on 06/02/2024 ---
Xfinity Assistant (07:33 am): Hi FrankUnfortunately the Xfinity payment you
scheduled didn't process. To avoid any late fees or service interruption,
please go to MyAccount now to make your payment:
[Link]
--- Conversation on 06/04/2024 ---
Xfinity Assistant (01:40 pm): Hi, it's Xfinity [Link]âre aware that you may
be experiencing a service interruption and are working to resolve the issue by
approximately 06/04/2024 11:30 AM (Central). We apologize for any inconvenience
and appreciate your patience. We'll text you when it's [Link] OUTAGE for
additional [Link] help or stopMsg&DataRatesMayApply
Xfinity Assistant (03:15 pm): Hi, it's Xfinity [Link] service interruption
should be resolved as soon as possible. We're working quickly to get you up and
running again and will text you once your service is [Link] help or stop
Xfinity Assistant (04:36 pm): Good news - your Xfinity service was restored at
approximately 9:00 AM Central! You should be up and running now. Thanks for your
[Link] you still experiencing a service issue?1 - Everything is working2 -
I'm still having an issueTxt help or stop
--- Conversation on 06/05/2024 ---
Xfinity Assistant (04:29 pm): I can help you troubleshoot your internet connection.
To make sure we're on the right path, which service is having connectivity issues?
FRANK (04:29 pm): Xfinity Internet
Xfinity Assistant (04:29 pm): There are no outages in your area so I can help
troubleshoot your Internet connection.I'll run a few checks on your internet as we
troubleshoot. Are you ready to continue?
FRANK (04:29 pm): Yes, continue
Xfinity Assistant (04:29 pm): Can you please tell me the type of issue you're
experiencing with your connection?
FRANK (04:30 pm): No internet connection
Xfinity Assistant (04:30 pm): Hang tight. I'll first check the health of the signal
to your home.
Xfinity Assistant (04:31 pm): I don't see any problems with the signal to your
home. Now let's check your modem.
Xfinity Assistant (04:31 pm): OK, I'm communicating with your device to pull your
wireless information and network names. This should only take 35 seconds and I'll
continue to update you on progress.