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Operations Management Course Overview

Mba program syllabus

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0% found this document useful (0 votes)
11 views1 page

Operations Management Course Overview

Mba program syllabus

Uploaded by

vishant sanghvi
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

OPERATIONS MANAGEMENT

Course Code: MBAOM 10201 Credit Units: 04

Course Objective:
The aim of this course is to develop the understanding of the strategic and operational issues in the operational/
manufacturing environment of any organization and the various decisions involved the operational activities and
the methods by which best possible alternative decision can be taken.

Course Contents:
Module I: Introduction
Introduction of operations function and Production & Operation Management, Transformation process, Input
transformed and transforming resources in service and manufacturing units, Using Operations as an
competitive advantage, Forecasting in POM.

Module II: Strategic Decisions


Planning and Designing the products/services, Designing the facility location and layout, Selection and
Management of Product Technology, Long-range Capacity Planning.

Module III: Operating Decisions


Planning Production Schedules, Aggregate Planning and Master Production Scheduling, Inventory Planning,
Materials and Capacity Requirement Planning, JIT Manufacturing, Planning and Scheduling Services
Operations.

Module IV: Controlling and Improvement Decision


Controlling the Operations for Productivity, Quality and Reliability, Quality Control, Total Quality
Management, Maintenance Management, Improving the Operations Process.

Examination Scheme:

Components P-1 C-1 CT-1 EE


Weightage (%) 10 10 20 60

Text & References:


Text :
• Adam E.E., Jr and Ebert R.J. 1997, Production and Operations Management: Concepts, Models and
Behaviour, 5th Ed. Prentice Hall of India.
• Buffa E.S. and Sarin R.K. 1994, Modern Production Operations Management, 8th Ed. John Wiley & Sons.
References:
• Brown S., Lamming R., Bessant J. and Jones P. 2000, Strategic Operations Management, 1 st Ed.
Butterworth Heinmann
• Krajewski L.J. & Ritzman L.P. 1996, Operations Management: Strategy and Analysis, 4 th Ed. Addison-
Wesley
• Slack, Chambers, Hardland, Harrison, Johnston 1995, Operations Management, Pitman Publishing
• Waters D. 1996, Operations Management: Producing goods and services, Addison-Wesley
• Dilworth J.B. 1992, Operations Management, McGraw-Hill International Editors
• Lee S.M. & Schniederzans M.J. 1997, Operations Management, 1st Ed. All India Publishers & Distributers
• Haksever, Render, Russell & Murdick 1990, Service Management and Operations, 2nd Ed. Prentice Hall
International, Inc.

Common questions

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Aggregate planning differs from master production scheduling by focusing on the overall production volume requirements for mid to long-term horizons, whereas master production scheduling deals with specific product-level scheduling for the short term. Aggregate planning balances demand and capacity while setting production rates, inventory levels, and workforce size across multiple products, often using data from forecasts. In contrast, master production scheduling provides a detailed timeline and addressed exact quantities and deadlines for individual products, ensuring alignment with customer orders and company policies .

Strategic considerations in selecting and managing product technology include aligning technology choices with business objectives, evaluating technological advancements' impact on productivity, and assessing cost vs. benefit over time. Decision-makers must consider technology compatibility, scalability, and integration with existing systems. Additionally, they need to address potential risks such as obsolescence and employee retraining needs. Effective management ensures sustained competitive advantage through innovation, process efficiency, and enhanced product quality .

Operations serve as a competitive advantage by optimizing processes to enhance efficiency, reduce costs, and improve quality, thereby offering superior products or services. Forecasting plays a critical role by predicting future demands and trends, enabling firms to align their operations accordingly, ensuring resources are effectively utilized to meet anticipated market needs. This proactive approach helps maintain competitive edge by preventing resource wastage and ensuring timely product/service delivery .

Total Quality Management (TQM) is significant in operational processes as it fosters a culture of continuous improvement and customer focus. It systematically identifies defects and inefficiencies, promoting quality enhancement and waste reduction. TQM practices include regular audits, employee training, customer feedback integration, and cross-departmental collaboration to ensure consistent quality throughout the production cycle. This approach enhances product reliability, customer satisfaction, and competitive positioning, while reducing operational costs by minimizing errors and rework .

Long-range capacity planning is crucial in strategic operations management as it ensures the organization can meet future demand without excessive delay or cost. It involves evaluating current and future resource needs to prevent bottlenecks and underutilization. Effective planning anticipates changes in market demand, technology, and business strategy, facilitating timely investments in new facilities or technologies. This foresight allows companies to maintain competitiveness, optimize resource allocation, and ensure customer satisfaction by being prepared for growth and changes in demand .

In operations management, the transformation process differs between service and manufacturing units primarily in terms of input, process design, and product delivery. Manufacturing units transform raw materials into tangible products with standardized, repetitive processes. In contrast, service units transform intangible inputs like time and expertise into non-tangible outputs, often requiring customization and customer interaction. The emphasis in manufacturing is on process efficiency, while in services, it is on flexibility and customer satisfaction .

Designing facility location is strategically important as it impacts distribution efficiency, operational costs, and market accessibility. A well-chosen location reduces transportation and logistics costs, supports timely delivery, and enhances customer service. It also facilitates access to resources like raw materials, labor, and technology. Considerations include proximity to suppliers and customers, labor market conditions, regulatory environment, and potential for expansion. Strategic location decisions align operational capabilities with business objectives, securing competitive advantage and long-term sustainability .

Key factors in facility planning and design include location selection, layout design, technology integration, and future capacity needs. Location affects logistics and distribution efficiency, while layout design influences workflow and productivity. Technology integration ensures the operation stays up-to-date with innovations for efficiency. Considering future capacity needs ensures scalability and cost-effectiveness in the long term. These factors collectively enhance operational efficiency, cost control, and customer satisfaction .

Maintenance management ensures that equipment and facilities are operational and efficient, minimizing downtime and prolonging asset life. It plays a crucial role in controlling and improving operations by implementing preventive measures to avoid unexpected failures and costly repairs. Effective maintenance management enhances productivity, ensures compliance with safety standards, and contributes to quality control by maintaining machinery accuracy. This systematic approach reduces operational disruptions and supports continuous improvement efforts .

Just-In-Time (JIT) manufacturing impacts inventory planning by minimizing inventory levels and reducing storage costs, leading to improved cash flow. It requires precise demand forecasting and supplier coordination to ensure timely resource delivery. Operational efficiency improves as waste from overproduction and excess storage is eliminated, while the production process becomes more flexible and responsive to changes in demand. This lean approach enhances process efficiency, reduces lead time, and improves product quality through emphasis on defect prevention .

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