Barista Guide

Promotion Timelines: 9th April to 26th June

Product Spark: 1st May
 Launch
Themes Details Find attached Objectives
date
• Beverage, Food & Ice-cream modifiers will undergo price change. Half-yearly price change
Price change 5th April Price change kit
• No change in LTO prices activity.
Speed of Service:
• Overview on machine capability
• Working in Sequence
• Setting up Store for success Enhance customer service
• Role Clarity and DRIVE REVENUE
Operational Ops Priorities through improved ADT and
5th April Beverage Quality
Priorities Summer 2024 continue strong
POS Journey:
momentum in AT
• Cup Marking
• Group Order Mechanism
Connection at Hands-off
• Belgium Chocolate (H/I/F)
• Alphonso Mango Java Chip Frappuccino
LTO Beverages 9th April
• Cold Brew with Ginger ale
• Sparkling Orange Cold brew – Select stores
• Cold brew will now be available in Short size
o Cold brew black Drive LTO% and hence AT
o Vanilla Sweet Cream cold brew and Acquire new
Beverage details kit
o White Mocha Caramel Cold brew customers through trial
Core o Ginger Ale Cold brew and hence drive ADT
9th April
Beverages o Sparkling Orange Cold brew
• Recipe update on Cortado
• Refreshers will now be part of Core offerings
o Strawberry Acai Lemonade Refresher
o Mango Dragonfruit Lemonade Refresher
 Launch
Themes Details Find attached Objectives
date
• Cold Brew Tiramisu – Select stores
• Custard Pinwheel
Food details Kit Drive Food IPT and hence
Food 9th April • Tandoori Soya Chaap Wrap – Select stores
• BBQ chicken wrap AT
Select Food will be discontinued from select markets NA
Summer collection – Seaside Get-away collection Details will be
15th April
Disney collection shared with Siren Drive Merch IPT and hence
Merchandise eye
15th May Dragon collection AT
Immediate Merchandise Inventory management ADT band wise Core Merch catalogue
9th April NEW SR summer cards
Reiteration on SR offers:
Loyalty • Offers for partners NA Customers and hence ADT
On-going
• Life cycle offers
• Tata Neu offers
Delivery TBC Starbucks 190 on delivery NA Drive ADT and Revenue
Temporary update on Whipped cream
QA On-going NA Regulatory
Food case segregation and set up
Asset handling
Asset handling Immediate Phase 1: Asset Movement Process update
process phase 1
Process update to positively
Facilities Immediate Utility Management Utility management impact environment and
P&L
Visiting card Immediate Discontinuation on visiting card NA Process update
Quarterly 26th June Quarterly inventory dates NA Regulatory
Planning/Training
Launch/Start Summer Summary Calendar
Discontinuation
18 March 25 March 01 April 08 April 15 April 22 April 29 April 06 May 13 May 20 May 27 May 03 June 10 June 17 June 24 June 01 July
Price change
Speed of Service:
•Overview on machine capability
•Working in Sequence
•Setting up Store for success
•Role Clarity
Beverage Quality
POS Journey:
•Cup Marking
•Group Order Mechanism
Connection at Hands-off
LTO Beverages:
•Belgium Chocolate (H/I/F)
•Alphonso Mango Java Chip Frappuccino
•Cold Brew with Ginger ale
•Sparkling Orange Cold brew – Select stores
Core Beverages:
•Cold brew will now be available in Short size
•Recipe update on Cortado
•Refreshers will now be part of Core offerings
Food:
•Cold Brew Tiramisu – Select stores
•Custard Pinwheel
•Tandoori Soya Chaap Wrap – Select stores
•BBQ chicken wrap
Select food Discontinuation
Merchandise - Summer and Disney collection
Merchadise - Dragon collection
Inventory management In merchandise
NEW SR cards
SR on-going offers
Temporary update on Whipped cream
Food case segregation and set up
Phase 1: Asset Movement
Utility Management
Discontinuation on visiting card
Quarterly inventory dates
 Price change for all stores – 5th April 2024
Price Change: With effect from 5th April 2024, our stores will undergo price change on all food, beverages and ice cream modifiers
• There will be NO change in the price of LTO beverages for all stores
• Find attached:
o FAQ for price change (In case of stores receive any customer queries on price change, please go through the attached FAQ’s)
o Crash kit April 2024.
Store Action:
• Schedule partners on the night before store opening to change the menu boards with the new pricing (as shown in the attached Siren’s eye) and RESTART THE POS.
• Stores will receive new food tags, BOBs on or before 4th April 2024.
• Change the food tags and BOBs before store opening. -- In case the stores don’t receive the new price tags of food, mark the prices in the tag using a black marker.
• VERY IMPORTANT: Remove and discard all the existing or any old crash kit, handheld menu, food tags, BOBs post price change.
• Print the attached food and beverage SKU wise list and check all prices on the POS before store opening.
• Price change on OrderServ:
o (All 3- MOP, Swiggy and Zomato) will undergo price update on 5th April.
o In case of any technical glitch if prices have not been updated & no price update has happened– stores should turn their store offline on OrderServ.
o DMs need to check prices on partner apps (Swiggy, Zomato and Starbucks app) on 5 th April.
o In case there is any food that a store is not selling and gets updated in the app, partner to toggle the food as stock out from Admin portal.
o Ensure all the items that are available in the app are available in store. In case of unavailability , stock out that item in the Admin Portal.
❖ In case store wants to permanently stock out any item reach out on your respective WhatsApp OrderServ group: Abhishek Sharma
[Link]@[Link] and Shalav Garg [Link]@[Link]
o In case of any queries stores to follow use below format and share the same with respective leads:
Item Name Incorrect Price – visible on OrderServ Actual price- visible crash kit Screenshot
Blueberry Muffin Rs 280 Rs 290
New York Cheesecake Rs 350 Rs 345

POC for any queries

Delivery Yathish Samuel [Link]@[Link] Food on POS Rucha Asolkar [Link]@[Link]
MOP Jenseen Sawhney [Link]@[Link] Beverage on POS Aurin Grover [Link]@[Link]
Priority 1
Speed of Service – Actual vs Target
Customer experience time in the stores has dipped and is slowest now that it has ever been. In the survey done with
the customers it has come out to be 6.3 mins.

Target for Customer experience time

Current Customer experience time

Move to 3 Mins
Customer experience time
Speed of Service – Setting store up for success
 Priority 2
Beverage Quality
To ensure we serve the best quality of coffee, it is important that we ensure below is followed correctly.
• Espresso shot quality.
• Steamed milk quality.
• Latte art in every cup. (Latte & Cappuccino contributes maximum to our beverage sales and hence it is very much important to get this 2 beverage right
in every cup and to every customer)

Espresso Shot quality Steamed milk quality

Crema Body
Foamy, light-brown top The middle layer, slightly
of the shot. Source of darker in color
sweetness

Heart
Dark brown base of
the shot.
Steps of Steaming milk:
• Pour milk
• A perfect shot comes between 18 to 23 seconds (Mastrena
• Aerate milk
1) or Star shot (Mastrena 2)
• Auto-steam milk
• Shot should not be watery; It should look like honey
• Sanitize wand
pouring from a spoon.
• The Crema, body and heart is the visual indicator of the Groom the milk:
quality of shot Groom the milk by tapping pitcher on counter
Before shift starts, partner to taste the espresso and swirling gently by hand. This will pop any big
to ensure the quality of the shot bubbles and maintain micro-foam.
 Priority 2
Beverage Quality
Latte art in every cup
A good latte art indicates the below:

Quality of the beverage- Barista skill- Customer Experience- Aesthetics-

Good latte art highlights the Good latte art indicates Overall improves customer A good latte art would also
espresso base and provide a barista’s craft and make experience as it showcases provide more visibility on
balanced, rich and flavourful sip it more appealing. partners attention to detail. Social media platforms.

Example of a very good latte art as shown below Example of how we should not serve our beverage

Latte, Cappuccino and Flat white contributes 17% revenue of our revenue, it is important that we serve the best quality of
beverages. Having latte art made in our beverages consistently across all our beverages will help us elevating the customer
experience.
 Priority 3a Shots Cup marking

POS journey – Cup marking Single

Double
1
2
Triple 3
Perfect orders are important Syrup/sauce
for creating our stores as the Decaf Quadruple 4
Vanilla V
ultimate "third place," Ristretto (Mention No. of shots) R (No. of shots)
especially with our reputation Hazelnut H
Shots Frappuccino roast (Mention No. of shots) FR (No. of shots)
for customizing beverages to Caramel C Blonde B
our customers' preferences. Classic CL Kenya (Medium) K
Ensuring a seamless journey Syrup
from order at the POS to Chai CH Custom
hands-off delivery avoids the Lemon LB Frappuccino chips FC
need for partners to reiterate Caramel Sauce CR Milk
Frappuccino base syrup FS
drink customization details.
Mocha Sauce MO Whipped cream WC
Store lead and Ops Std and Strawberry ST Custom Room for Milk R (Type of milk)
continuous improvement White mocha WM
Action: Extra (in front of other codes) X
• CV score on Order Accuracy Filter coffee FTS Drink Less (in front of other codes) Lt
to grow by 8% vs LY. Milk
Place this over a code means to not put the ingredient /
• Monitor order taking at Toned milk (Whole) W
POS and ensure guidelines Hot H
Skimmed milk N
mentioned are as follows. Kids temp K-H
Soy milk S
Oat milk O Ice Ice
Almond milk A Brown sugar BS
Half-and-half HH White sugar WS
These are few cup marking
that partners need to know Custom Jaggery J
which will help in Dry (Cappuccino) D Masala chai MC
customization of beverages.
Wet (Cappuccino) W Elaichi chai EC
Priority 3b
POS journey – Group Order Mechanism
Priority 3b
POS journey – Group Order Mechanism
Priority 3b
POS journey – Group Order Mechanism
 Priority 4
Connection at Hands-off
Calling out names adds a personal touch to the service by addressing customers directly. This also helps customer feel special
about the beverage and makes it their own special little drink.
Beverage calling order
As per no. and type of shots:
No. of shots
Shots • Single Type of shots:
• Double • Blonde Below are call outs for customization:
• Triple • Kenya
• Quad • Less sweet → Low sweet
As per size of the beverage • More sweet → Extra sweet
• Picco • Whipped Cream → Whip
• Short • No Whipped Cream → No Whip
Size • Extra Hot → Extra Hot
• Tall
• Grande • Kids temperature → Kids
• Venti • Less ice → Light ice
Syrups and sauces As per recipe
• Extra → Extra ice

Milk As per customization

Customizers As mentioned in on the left
Beverage name As per the order
 LTO Beverages – 9th April Core Beverages
Cold brew in Short size for all stores.
Belgium Chocolate (H/I/F) Launch date: 5th April
A divine combination of Espresso with Belgium Beverages offered will be:
Chocolate sauce, our signature mocha sauce • Cold brew black
topped with Chocolate whipped topping. Mocha • Vanilla Sweet Cream
drizzle and Dark Chocolate chips. • White Mocha Caramel Cold Brew
LTO – Ginger ale Cold brew and Sparkling Orange Cold
brew
Alphonso Mango Java chip (F)
A perfect summer delight, a combination of Recipe update on Cortado – Will now be served with
Alphonso mango and Java Chips topped with blonde roast
whipped vanilla topping. A coffee free delight
Starting 9th April Refreshers will be
part of Core offerings.
Select stores Sparkling Orange cold brew • Strawberry Acai Lemonade
Our signature cold brew paired perfectly with a Refresher
splash of citrusy orange shaken with soda and • Mango Dragonfruit Lemonade
garnished with a candied orange slice. Your go to Refresher
summer drink to #beattheheat. Refreshers will be part of the core
menu starting 5th April.
LTO % – Refresher will be calculated
Cold Brew with Ginger Ale as part of LTO till 26th June.
A delicious double layered cold brew beverage
with Ginger Ale. A pure delight for a warm
sunny day. Ginger ale will be moved to our Core menu on 26th June.
 LTO Beverage
Belgium Chocolate Latte BCL

HOT ICED
Major steps S T G V Major steps T G V
Pour milk to the appropriate line 1 Queue espresso shots 1 2 2
on pitcher for Short and Tall & Pump Mocha sauce
1 Steam milk one size down for Grande and 2 (CBS Mocha pump 4 6 8
Venti 7.5ml)
Aerate for 1-3 seconds Pump Belgium
3 Chocolate Sauce (CBS 2 3 4
2 Queue espresso shots 1 1 2 2
mocha Pump 7.5ml)
Pump Mocha sauce (CBS Pour shots into the cup
3 2 4 6 8 4 Add Espresso Shots
Mocha pump 7.5 ml) Swirl espresso and sauces
Add cold milk to upper line
Belgium Chocolate (H/I/F) Pump Belgium Chocolate 5 Add milk
on cup
A divine combination of 4 Sauce (CBS mocha pump 1 2 3 4
Espresso with Belgium 7.5ml) Fill with ice to 6 mm (1/4 inch)
Chocolate sauce, our Swirl espresso and sauces below cup rim.
signature mocha sauce Fill cup with steamed milk to 6 Top with chocolate whipped
topped with Chocolate mm (1/4 inch) below cup rim 6 Finish and Connect topping and 1 tsp scoop of
whipped topping. Mocha 5 Finish and Connect Dark Chocolate chips
Top with chocolate whipped
drizzle and Dark Chocolate Topping.
topping and 1 tsp scoop of Dark
chips. Use dome lid and hand off
Chocolate chips Topping
with jumbo straw

Please Note:
Component Primary Storage for open
• Hot and iced topping would only have Component Name Storage Open Shelf-life
Code Shelf-life shelf life
dark chocolate chips topping 113818 Morde Dark Compound Chips 9 months Unrefrigerated 7 days Unrefrigerated
• Frappuccino will have Mocha drizzle and
TBC STARBUCKS CHOCOLATE SAUCE 750ml X 12) 6 months Unrefrigerated 14 days Unrefrigerated
dark chocolate chips topping
 LTO Beverage
Belgium Chocolate Frappuccino
BCF Frappuccino BCF CRM Cream Frappuccino
MAJOR STEPS T G V MAJOR STEPS T G V
1 Pump Frappuccino® Roast 2 3 4 1 Pump Frappuccino® Roast Skip This Step
2 Pour milk To lower line on cup 2 Pour milk To lower line of cold cup
3 Pour cup contents Into blender pitcher 3 Pour cup contents Into blender pitcher
Pump Belgium Chocolate Pump Belgium Chocolate
4 Sauce 2 3 4 4 Sauce 2 3 4
(CBS mocha pump 7.5 ml) (CBS mocha pump 7.5 ML)
5 Add ice Use appropriate size scoop 5 Add ice Use appropriate size scoop
Pump Frappuccino® Pump Frappuccino®
6 2 3 4 6 2 3 4
Coffee Syrup Base Cream syrup base
7 Blend Press button #1 7 Blend Press button #1
Pump Mocha sauce to
8 cup 2 3 4 Pump Mocha sauce to cup
8 2 3 4
(CBS Mocha pumo 7.5 ML) (CBS Mocha Pump 7.5 ML)
Add Chocolate chips to
blender pitcher Add Chocolate chips to
9 2 3 4 blender pitcher
(1 tsp scoop) and swirl 9 2 3 4
the blender (1 tsp scoop) and swirl the
Please Note:
blender
• Hot and iced topping Pour blended content to the
would only have dark cold cup Pour blended content to the cold cup
chocolate chips Add chocolate whipped cream,
Add chocolate whipped cream, topped
topping topped with 5 spiral of mocha
10 Finish and Connect with 5 spiral of mocha sauce and add 1
• Frappuccino will have sauce and add 1 tsp scoop of 10 Finish and Connect
scoop of dark chocolate chips topping
Mocha drizzle and Dark Chocolate chips topping
dark chocolate chips Top with dome lid and hand off Top with dome lid and hand off with
topping with jumbo size straw jumbo straw
LTO Beverage
Belgium Chocolate Topping
Recipe for Belgium Chocolate and Chocolate whipped is different;

For Belgium Whipped kindly follow the below recipe.

MAJOR STEPS
Add 16 pumps of Mocha Sauce
1 • To steaming pitcher​
(CBS mocha pump 7.5 ml)
• Add whipped topping to max fill line in steaming pitcher. Mix
2 Pour Whipped Topping
Mocha sauce and whipped topping using a bar spoon.

3 Transfer contents to Cannister • Transfer entire contents of steaming pitcher to cannister

4 • Secure the cannister top and charge the cannister with

Secure Cannister & Charge ingredients​
one cream charger
5 Shake​ • 10 times in the upright position​.

6 • Repeat steps 4 & 5. This time perform step 5 by keeping it in

Charge Ingredients and Shake
non-upright position

7 • Label canister with product name and shelf

Label and store
life and store refrigerated
LTO Beverage
Alphonso Mango Java Chip Frappuccino FC-AMF
Major Steps T G V
1 Pour milk To lower line of cold cup
2 Pour cup contents Into blender pitcher
Pump Alphonso Mango Puree
3 5 7 10
(15ml Pump)
Pump Vanilla Syrup (7.5ml
4 2 3 4
pump)
5 Add ice Use appropriate size scoop
6 Put Java Chip Scoop 2 3 4
Pump Frappuccino® Cream
7 2 3 4
syrup base
8 Blend Press button #1
•Pour blended content to the cold cup

9 Finish and Connect •Add whipped topping

Alphonso Mango Java chip (F)
•Top with dome lid and hand off with jumbo
A perfect summer delight, a straw
combination of Alphonso mango and
Java Chips topped with whipped vanilla
topping. A coffee free delight

Component Code Component Name Primary Shelf-life Storage Open Shelf-life Storage for open shelf life
103885 Mango Puree 24 Month Unrefrigerated 72 Hour Refrigerated
Core Beverage
Cold Brew Special call outs Updates
Smallwares:
• NEW Short size having here cold cup will be launched across all stores as shown on
the right side.
• Stores will receive 8 EA auto-shipment of all Short Cold cups.
• DM Mail approval is required for ordering of smallwares.
• These beverages will not be part of delivery/take-away till Short Cold Take-away cup
is launched.
Recipe update for Cold brew short size:
Barista guide includes all the recipes for Short size
(as well as other size as part of reiteration):
Beverage name Size Smallware used
Iced tea shaker Blended • Cold Brew Black
lines (a) measuring lines (b) • Vanilla sweet Cream Cold Brew
Short Iced tea shaker lines (a)
• White Mocha Caramel Cold Brew
• Cold brew with Ginger ale
• Cold Brew Black
• Tall
• Vanilla sweet Cream Cold Brew
• Grande Blended measuring lines (b)
• White Mocha Caramel Cold Brew
• Venti
• Cold brew with Ginger ale

• Short
Sparkling Orange Cold brew (Select Stores)
• Tall Iced tea shaker lines (a)
Not available in Venti
• Grande
 LTO Beverage
Cold Brew with Ginger Ale
GA - CBC Cold brew With Ginger ale GA - NCB Nitro Cold brew With Ginger Ale
MAJOR STEPS S T G V MAJOR STEPS S T G
Use Blender measuring jar for measurements Use Blended measuring lines for measurement
•Open a fresh can of Ginger Ale
bottom line of Measure till middle line measure till
tall size on of appropriate size in the bottom line of measure till middle line of
measuring jar. blended measuring jar. Add Ginger tall size on appropriate size on measuring jar
Add Ginger ale
Ale measuring jar
Hold the measuring jar at a 45 degrees Hold the measuring jar at a 45 degrees angle to
angle to avoid bubble formation and save avoid bubble formation and save time. Discard rest
time. Discard rest of the can. of the can.
Transfer the ginger ale to serving cup.
Transfer to Transfer to
Follow the same pouring instruction as Transfer the ginger ale to serving cup. Follow the
serving cup serving cup (as
above same pouring instruction as above
per order)
Add Ice Till one inch below the rim
A delicious double layered Add ginger syrup
cold brew beverage with Add ginger syrup (use 3.75 ML CBS 2 3 4
Ginger Ale. (use 3.75 ML CBS 2 3 4 5 syrup pump)
A pure delight for a warm Syrup pump )
sunny day. • Add cold brew from the top till 6 mm Add nitro from the tap till 6 mm below the rim.
Finish and below the rim. Pour slowly in order to Finish and
Pour slowly in order to create a layer.
Note: Ginger ale cans Connect create a layer. Connect
• Serve with appropriate straw.
should always be pre chilled • Serve with appropriate straw.
for 4 hours before serving
Component Code Component Name Primary Shelf-life Storage Open Shelf-life Storage for open shelf life
to achieve the desired Can once opened should be used. Can once opened should be used. Discard
109122 Schweppes- Ginger Ale CV/24EA 8 months​ Unrefrigerated
beverage temperature. Discard anything remaining. anything remaining.
109133 GINGER FLAVOURED SYRUP CV/6EA 12 months​ Unrefrigerated 14 days​ Unrefrigerated
LTO Beverage Select Store Launch
Sparkling Orange Cold Brew SO - NCB
SO - CBC
MAJOR STEPS S T G MAJOR STEPS S T G
Use Iced tea measuring lines for measurement Use Iced tea measuring lines for measurement
Add Cold Brew Add Soda till Add Soda till Add Soda till
Concentrate (in Fill shaker to Fill shaker to Line 1 as per Line 1 of Tall Line 1 of Line 1 of Venti
Add Soda
new iced tea Grande Line C appropriate size size iced tea Grande size size iced tea
shaker container) Shaker iced tea Shaker Shaker
Till Grande Till Line 2 as per appropriate Transfer Shaker Transfer shaker contents to the appropriate size
Pour Soda
Line 1 size contents cup
Pump Triple Sec
Syrup (3.75ml 3 4 6 Pump Triple Sec
pump) Syrup 3 4 6
Till Grande Till Line 4 as per appropriate (3.75ml pump)
Add Ice
Line 2 size
Shake Shake gently twice
Our signature cold brew paired perfectly Add Nitro Cold • Add nitro from the tap till 6 mm below the
with a splash of citrusy orange. Topped • Pour the shaker contents into serving
glass of appropriate size. Brew From Tap rim.
with soda and garnished with a candied
orange slice. Your go to summer drink to • Take pre-cut orange slice from DID
container using a tweezer. Dip the
#beattheheat. Finish
orange slice into the beverage for 5 • Take pre-cut orange slice from DID
Note: Soda bottles should always be pre seconds and place the slice on top of container using a tweezer and place it in
Finish
chilled for 4 hours before serving to the beverage. the beverage
achieve the desired beverage • Serve with appropriate straw • Serve with appropriate size straw
temperature.
Beverages Component Code Component Name Primary Shelf-life Storage Open Shelf-life Storage for open shelf life
115240 Triple Sec Syrup 24 Months Unrefrigerated 30 Days Unrefrigerated
Sparkling Orange Cold
115337 Candied Orange Slice 12 Months Unrefrigerated 30 Days Refrigerated
Brew
TBC Bailleys Soda 3 Months Unrefrigerated NA Refrigerated

Venti not available

LTO Beverage
Sparkling Orange Cold brew Special call outs
• This product is only in Select stores.
• Short, Tall & Grande Sparkling Orange Cold brew is to be prepared in Iced tea shaker.
• This beverage is not available in Venti Size.
• Beverage Contains Soda, So as per recipe Beverage needs to shaken gently twice.
• Orange slices will be received as whole, as part of opening activity partners have to cut in 2 pieces and place it in DID
container (Steps to cut as shown below).
o Shelf life for open packets and cut Oranges is 30days.
o Orange slices needs to be handled using tweezers. Stores will receive an auto-shipment of 1 ea tweezer.

Step 1: Step 2:
From the bag remove orange Using a bread knife slice the
slices and place it in parchment orange into 2 pieces and place it
on Veg chopping board in DID container (in ambient)
Core Beverage
Cold Brew Black CBC
Please Note : There is no change in recipe of Tall, Grande and Venti Sizes

MAJOR STEPS S T G V

Short size is to be measured using Iced tea measuring lines.

Tall, Grande and Venti are to be measured using Blended measuring lines.

Add Syrup (3.75ml

2 3 4 5
pump if requested)

Fill the cup with Cold Brew coffee Fill the cup with Cold Brew coffee
concentrate to first line of tall size concentrate to lower line of
Add Cold Brew
in the new iced tea shaker appropriate size on the blended
container. measuring cup.

Fill cup with cold filtered water to Fill cup with cold filtered water to
Add Water second line of Tall size of the new upper line of the blended measuring
iced tea shaker container. cup.

Transfer the shaker / measuring cup contents to the appropriate size

Transfer Contents
glass

Finish and Connect Add ice to 6mm (1/4 inch below the rim)
Core Beverage
Vanilla Sweet Cream Cold Brew VSC- CBC
Please Note : There is no change in recipe of Tall, Grande and Venti Sizes
MAJOR STEPS S T G V
Short size is to be measured using Iced tea measuring lines.
Tall, Grande and Venti are to be measured using Blended measuring lines.
Add Syrup (3.75ml
2 3 4 5
pump if requested)
Fill the cup with Cold Brew
Fill the cup with Cold Brew coffee concentrate to
coffee concentrate to first
Add Cold Brew lower line of the appropriate size of the measuring
line of tall size in the new
jar.
iced tea shaker container.
Fill cup with cold filtered
water to second line of Fill cup with cold filtered water to middle line of
Add Water
Grande size of the new iced appropriate size of the measuring jar .
tea shaker container.

Transfer Contents Transfer the shaker / measuring jar contents to the appropriate size glass

Add Ice Add ice to 6mm (1/4 inch below the rim)

Top it up with Vanilla Sweet Cream. Preferably pour the Vanilla sweet cream in
Finish and Connect
front of the customer at the hand off
Core Beverage
White Mocha Caramel Cold Brew WMCBC
Please Note : There is no change in recipe of Tall, Grande and Venti Sizes
MAJOR STEPS S T G V
Short size is to be measured using Iced tea measuring lines.
Tall, Grande and Venti are to be measured using Blended measuring lines.

Add Cold Brew Till Venti Line C of the Iced Till Lower line on the blended measuring jar of the
Concentrate tea shaker container appropriate size
Till Venti Line 1 of the Iced Till Middle line on the blended measuring jar of the
Add Milk
tea shaker container appropriate size
Till Top line on the blended measuring jar of the appropriate
Add Water Skip This Step
size
Transfer
Skip This Step Transfer the contents into a shaker
Contents
Till Venti Line 2 of the Iced
Add Ice Till no 4 marking on the Iced tea shaker container.
tea shaker container
Add caramel
syrup (full pumps 2 2 3 4
from bar)
Add white
mocha (full 1 2 3 4
pumps from bar)
Finish and Shake 10 times and make a free pour.
connect Serve with appropriate straw.
Core Beverage
Refresher Special call outs Updates
Refresher will be visible as part of Core menu starting 5th April.
Refresher will be part of LTO% till 26th of June.

Reiteration points:
• Freeze dried strawberry is part of Refresher beverage only, using Freeze dried fruits
for other beverages is strictly not allowed.
• Freeze dried fruits should always be stored in refrigerator, open shelf life is 3 days.
• For preparation of Refresher shake the jar 15 times or more to ensure beverage gets it
colour. (The shakes should be rigorous to get the colour of the beverage)
NEW SR offers:
Refresher will now be available as part of Core Size upgrade and Life cycle offer.
Core Beverage
Update on Cortado Recipe
Current NEW • Recipe has been mentioned on Barista guide. Starting 9th
Shots Use of Indian In New recipe stores will April stores to start using the new recipe.
Espresso Roast have to use Blonde • No change in Serving cups of Cortado, the cup would remain
Roast same as mentioned below:
o Having here: 4oz Glassware – 107322
No. of Single shot Ristretto double shot
o For Take away: store to use the Short size cups.
shots
Core Beverage
Cortado
Cortado serving cup Ringing Instructions: Cortado
➢ Cortado: Drinks > Espresso > Cortado.
Ringing Instructions: Vanilla Cortado
➢ Cortado: Drinks > Espresso > Vanilla Cortado
Ringing Instructions: Hazelnut Cortado
➢ Cortado: Drinks > Espresso > Hazelnut Cortado.
Ringing Instructions: Chocolate Cortado
➢ Cortado: Drinks > Espresso> Chocolate Cortado.
Ringing Instructions: Cortado Flight
➢ Cortado: Drinks > Espresso > Cortado flight.

Cortado - Co Vanilla Cortado – V - Co

Cortado is a coffee forward
beverage of Spanish origin. MAJOR STEPS MAJOR STEPS
The word cortado means to • Measure to short line on the • Measure to short line on the
cut through in Spanish, in this Steam Milk pitcher. Steam Milk pitcher.
beverage espresso to milk • Aerate 1-3 seconds. • Aerate 1-3 seconds.
ratio is higher as compared to Queue Espresso Shots Queue Espresso Shots
a latte where espresso shot (Blonde Roast) pull 2 ristretto shots in 4oz cup. pull 2 ristretto shots in 4oz cup.
(Blonde Roast)
cuts through the milk.
Add syrup if Add vanilla syrup (use 3.75
Partners should finish the • 1 pump (from CBS) • 1 pump (from CBS)
beverage with a latte art so requested. ml CBS pump).
that customers can enjoy the • Fill cup with steamed milk. • Fill cup with steamed milk. Latte
Finish Finish
beverage with their taste buds Latte Art is Mandatory Art is Mandatory
& Connect & Connect
and eyes both. • Connect to the customer. • Connect to the customer.
 Hazelnut Cortado – H - Co Chocolate Cortado – Mo - Co
MAJOR STEPS MAJOR STEPS
• Measure to short line on the • Measure to short line on the
Steam Milk pitcher. Steam Milk pitcher.
• Aerate 1-3 seconds. • Aerate 1-3 seconds.
Queue Espresso Shots
pull 2 ristretto shots in 4oz cup. Queue Espresso Shots
(Blonde Roast)
(Blonde Roast) pull 2 ristretto shots in 4oz cup.
Add hazelnut syrup (use
• 1 pump (from CBS)
3.75 ml CBS pump). Add mocha syrup (use 15
• 1 pump (from Bar)
• Fill cup with steamed milk. ml Bar pump).
Finish
Latte Art is Mandatory • Fill cup with steamed milk.
& Connect Finish
• Connect to the customer. Latte Art is Mandatory
& Connect
• Connect to the customer.

Cortado Flight:
What is a flight: A flight is a journey into the land of flavors of cortado. It is series of 3 cortado beverages served together. This allows the
customers to try 3 variants in one go and enjoy 3 different flavors at an inclusive price.
Prep Standards:
1. Partners to adhere to standard cortado recipes for Serving Standards:
preparing flight cortado. Place all cortados and one cup water
2. First partner to steam milk for a short size beverage and (in cortado cup) in one line beside
equally distribute the milk in two steaming pitchers. each other, serve a tea spoon along
3. Finish two cortado beverages with this milk. with this (please refer to the image).
4. Follow regular standards for the 3rd Variant. Why we sreve water – to cleanse the
This will reduce our milk wastage without having any impact on pallet before tasting the beverages.
beverage quality.
 Food
NEW Food launch
Veg→ Non-Veg→ Egg→
We will be launching 2 new desserts and 2 wraps below are the details:
Cold brew Tiramisu Important points to note:
• Stores will receive Tiramisu as shown below (4EA in one
container)

Article code 114946

Classification Egg (Non-veg) • Display standard: Partner will have to remove one and
Store list Select stores place it on the display-ware mentioned in food case.
o Stores to place the rest of the items in the same
MOQ 4 white box (in which Tiramisu was received) and place
UoM EA it in the chiller.

POS path Food → Bakery → Cakes → Cold Brew Tiramisu

Oven path NA (Serve as it is)

Mayfair Blue Melamine • Serving Standards: As per customer request stores to

Small plate 139*23 – 112529 remove one and place the same on a plate with a tissue
and spoon on the side.
Display-ware White Melamine Ripple Low Dish – 112528

Pasta Serving Plat -- 103850

Will not be available on delivery and MOP
 Food
NEW Food launch
Veg→ Non-Veg→ Egg→

Custard Pinwheel

Important points to note:

• Stores will have to display this is in the pinwheel stand, as
shown in the below image;

Article code 114938

Classification Veg
Store list All stores
MOQ Muffin → Chocolate Pinwheel
UoM EA

POS path Food → Sandwich/Prepared Food → Prepared Food

→ Chocolate Pinwheel

Oven path NA (Serve as it is)

Pinwheel stand – 114965

Display-ware (Will be auto-shipped across
all stores)
 Food
NEW Food launch
Veg→ Non-Veg→ Egg→

Tandoori Soya Chaap Wrap BBQ Chicken Wrap

Article code 115298 Article code 115299

Classification Veg Classification Non-veg

Store list Select stores Store list All stores

MOQ NA MOQ NA

UoM EA UoM EA

Food → Sandwich/Prepared Food → Veg → Food → Sandwich/Prepared Food → Non-Veg →

POS path POS path
Tandoori Soya Chaap Wrap BBQ Chicken Wrap

Oven path Wraps → Soya Chaap wrap Oven path Wraps → BBQ Chicken wrap
Food
Food discontinuation
Veg→ Non-Veg→ Egg→

Below 3 items will be discontinued from all stores, important points to note:
• Last date to sell this product is 8th April 2024
• Stores to order these items according to the last date of launch.

Article
Product name
code
114936 Chocolate crunch All stores
100101
Chatpata paratha wrap All stores
113946
100109
Murgh Kathi wrap West, Central and North stores
113946
East and Central region to continue selling
Murgh Kathi Wrap.
Merchandise
 Embark on a sun-drenched getaway to a breathtaking
summer paradise! This collection invites you to immerse

Seaside yourself in the island scenery, beautifully captured through

striking illustrations.

Get-away Picture-perfect landscapes, adorned with beach-inspired

details, bring a touch of coastal vibes to each design.

Collection The color palette, consists of pristine blue, warm tan, and
pure white.
Get ready to indulge in a truly captivating experience that
celebrates the essence of summer.
Disney | Starbucks
A burst of happiness awaits with Disney!
Immerse yourselves in the playful charm,
vibrant colors, and positive energy of the
latest Disney | Starbucks collection.

TBC
Dragon Collection
Starbucks Rewards
 New SR cards- Summer

International Father's Day International AP Merch Dolphin Global Summer Seasonal

Global Mother's Day
Article Codes: TBC Article Codes: TBC Article Codes: TBC
Article Codes: TBC
PAC: 25 PAC: 25 PAC: 25
PAC: 50

International Shell Diecut + Backer

B2B International Coffee Forward Global Summer Seasonal B2B International Thank You
Article Codes: TBC
Article Codes: 114769 Article Codes: TBC Article Codes: 114770
PAC: 25
PAC: 50 PAC: 25 PAC: 50
Activation amount is ₹700
Ongoing SR offers:

SR core offers:

Tata Neu/ Times Prime Offers:

PS: Star Friday Offer details TBC in Summer siren eye.

 Ongoing SR offers for Partners:
Offer name Details Items part of the offer When can they redeem? Common points:

DMs, RMs and RDs now They are eligible for 2

They will be able to redeem this
Field partner redeem their daily beverages and 1 food each
only during official visits and
benefit beverage and food day (all 7 days) as shown on
should be consumed in store
using Starbucks app. the right.

Field Support partner will be able

Field Support partner are to redeem this only during official • Only partner can
Field Support Field Support partner –
eligible for 1 beverage and 1 visits and should be consumed in redeem this offer, no
partner benefit Meal and Food Benefit.
food, 5 days a week. store. (Not on Wednesday and family/friends are
Sunday) eligible for the offer.
• All food/beverages are
part of They benefit
Support centre All support centre All support centre partners Any time can be redeemed by all (including LTO).
beverage partners. get 1 beverage per week. Support centre partners.

All items (Any specific item

Partner discount All partners get 20% off Any time can be redeemed by all
which does not hold discount
30% off on bill. partners.
is mentioned product wise)
 ONGOING LIFECYCLE OFFERS
Offer details* Offer Description POS key name and offer name
Spend 900 and get 20 % off on next visit over the Customers need to spend more than INR 900 to get the 20 % off on the merchandise worth 800 on next
LC 20%Merchoff
merchandise worth 800 – Core Merch visit
Customers need to spend more than INR 600 to get the 25 % off on the selected food item on their next
Spend 600 and get 25 % off on the food on next visit LC 25%FoodOff
visit
Spend 500 to get 15% off on the Core beverages (Tall
Customers need to spend INR 500 or more to get 15% off on the drinks (Tall size) LC 15%Bevoff
size)
Spend 500 to get 15% off on the Core Food item Customers need to spend INR 500 or more to get 15% off on Selected Food item
Customer can buy any Beverage or Food Item in the first transaction worth INR 500 or more and will LC 15%FoodOff
15% off on any Food Item on your 2nd visit
get 15% off on selected Food Item of their choice on their next visit during the offer period.
1. To unlock the offer customer must spend 500 in his first visit and
Spend 500 every day up to 4 transactions within 2. on second visit customer must spend of 500 to get 2 stars Only for awareness
period of offer to get 12 bonus stars 3. on third visit customer must spend of 500 to get 4 stars (No action needed)
4. on fourth visit customer must spend of 500 to get 6 stars
During the offer period customer need to transact 2 times and they will get 2x bonus star
1. Spends value of both transactions should be INR 500 or more Only for awareness
Come Twice and get 2X bonus star
2. E.g. If for 500 spend customer get 1.67 stars and during this offer, they will get 3.33 bonus star by (No action needed)
spending the INR 500
Spend 500 every day up to 2 transactions within 1. Customer to spend at least Rs. 500 on each transaction. Only for awareness
period of offer to get 4 (0+4) bonus stars 2. Customer will get 4 bonus stars on second transaction done in 15 days of the offer period (No action needed)
Only for awareness
Make a transaction and double your stars Customer will earn 2x stars for every transaction done in the offer period (1X bonus stars)
(No action needed)
Spend 500 to get 10% off on the Core beverages (Tall
Customers need to spend INR 500 or more to get 10% off on the drinks (Tall size) LC 10%BevOff
size)
Spend 500 to get 10% off on the Core Food item Customers need to spend INR 500 or more to get 10% off on the selected Food item LC 10%FoodOff
Spend INR 300 or more on first visit and 10% off on
Customers need to spend INR 300 or more to get 10% off on the bill in the next visit LC 10%OffBill
your bill next visit
Spend INR 500 & get 10% off on Core beverages Customers need to spend INR 500 or more & get 10% off on a tall Beverage (Not LTO) LC 10%BevOffAll
Customers must spend INR 500 or more on their first transaction within the offer period to get 10%
Spend 500 on first transaction and get 10% + unlock LC 10%OfBill
discount instantly on their first transaction itself. After redeeming the first offer, customer will unlock
15% off on the redeemable on ₹650. LC 15%OfBill
another offer i.e., 15% off on their invoice which will be redeemable on the spends of ₹650 onwards.
Spend INR 500 or more on first visit and 10% off on
Customers need to spend INR 500 or more to get 10% off on the bill in the next visit. LC 10%OffBill
next visit
Delivery
Starbucks 190 on delivery

We will have Starbucks 190 on delivery in June, a detailed

communication on this will be shared with Siren eye.
QA
Temporary update on Whipped cream

We will be temporarily changing the composition of whipped cream; hence this will now be
called as Whipped topping.

Important points to note:

• This term is only for internal use.
• Do not actively tell customers about this.
• Only for partners not for customer display, social media or printed material.
• This is just temporary. Updates will be shared later.

In case stores receive any query use below one liner:

Our dairy analogues are now labeled as Whipped Topping instead of Whipped Cream.
This change reflects their unique composition and recent regulatory updates.
QA
Food segregation on Display and storage
 Big Opportunity dates
Date Day Festival/Occasion
April 11 Thursday Id-ul-Fitr Please refer to the next slide for preparing
April 17 Wednesday Ram Navmi the big opportunity for these days

April 21 Sunday Mahavir Jayanti

May 1 Wednesday Maharashtra day
May 23 Thursday Buddha Purnima
June 17 Monday Id-ul-Zuha (Bakrid)

Action for DM
• Please find attached DM Checklist and plan your calendar accordingly Action for SM
while considering above festival/ occasions • Please find attached SM checklist and plan your calendar
• During PPV visit, DM to check the big opportunity prepared by the SM. accordingly while considering above festival/ occasions
• DM to check last year ADT done by the store on the five big
opportunity days and plan targets for this year accordingly.