MBA (HOSPITAL MANAGEMENT)

(Course code – 49)

CURRICULUM
st
1 YEAR - I SEMESTER
[Link]. Code Course Title
1
MBAC 1001 Management Concepts & Organisational Behaviour
2 MBAC 1002 Managerial Economics
3 MBAC 1003 Accounting for Managers
4 MBAC 1004 Business Environment and Law
5 MBAC 1005 Research Methodology
1st YEAR - II SEMESTER
1 MBAC 2001 Financial Management
2 MBAC 2002 Marketing Management
3 MBAC 2003 Human Resources Management
4 MBAC 2004 Operations Research and Management
5 MBAC 2005 Strategic Management
nd
2 YEAR - III SEMESTER
1 MBHM3001 Healthcare Environment & Management
2 MBHM3002 Hospital Architecture, Planning and Maintenance
3 MBHM3003 Health care Laws, Ethics and Medical Terminology
4 MBHM3004 Hospital Operations Management
5 MBHM3005 Patient care Management

2nd YEAR - IV SEMESTER

1 Purchase Management & Inventory Control for
MBHM4001 Hospitals
2 MBHM4002 Hospital Facilities Management
3 MBHM4003 Hospital Information System
4 MBHM4004 Total Quality Management
5 MBHM4005 Public Health System & Outreach Programmes
6 MBHM4006 Project Work

1
 MBA (HOSPITAL MANAGEMENT) - Syllabus
MBA – I Semester
PAPER – I
MANAGEMENT CONCEPTS & ORGANISATIONAL BEHAVIOUR
Paper Code: MBAC1001
Objectives
➢ to provide conceptual understanding of Management Concepts
➢ to familiarize the students with the contemporary issues in Management
➢ to understand and appreciate the human behaviour in organisations

UNIT - I
Nature of Management - Social Responsibilities of Business - Manager and Environment
Levels in Management - Managerial Skills - Planning - Steps in Planning Process - Scope and
Limitations - Short Range and Long Range Planning - Flexibility in Planning Characteristics
of a sound Plan - Management by Objectives (MBO) - Policies and Strategies - Scope and
Formulation - Decision Making - Techniques and Processes

UNIT – II
An Overview of Staffing, Directing and Controlling Functions - Organising - Organisation
Structure and Design - Authority and Responsibility Relationships - Delegation of Authority
and Decentralisation - Interdepartmental Coordination - Emerging Trends in Corporate
Structure, Strategy and Culture - Impact of Technology on Organisational design -
Mechanistic Vs Adoptive Structures - Formal and Informal Organisation

UNIT – III
Perception and Learning - Personality and Individual Differences - Motivation and Job
Performance - Values, Attitudes and Beliefs - Stress Management - Communication Types-
Process - Barriers - Making Communication Effective
UNIT – IV
Group Dynamics - Leadership - Styles - Approaches - Power and Politics - Organisational
Structure - Organisational Climate and Culture - Organisational Change and Development.

UNIT – V
Comparative Management Styles and approaches - Japanese Management Practices
Organisational Creativity and Innovation - Management of Innovation - Entrepreneurial
Management - Benchmarking - Best Management Practices across the world - Select cases of
Domestic & International Corporations - Management of Diversity.
REFERENCES
Koontz, Weirich &Aryasri, PRINCIPLES OF MANAGEMENT, Tata McGraw-Hill,
NewDelhi,2004
Tripathi & Reddy, PRINCIPLES OF MANAGEMENT, Tata McGraw-Hill, New Delhi,2008
Laurie Mullins, MANAGEMENT AND ORGANISATIONAL BEHAVIOUR, Pearson,
NewDelhi,2007
Meenakshi Gupta, PRINCIPLES OF MANAGEMENT, PHI Learning, NewDelhi, 2009
Fred Luthans, ORGANISA TIONAL BEHAVIOUR, TataMcGraw-Hill, NewDelhi
Stephen Robbins, ORGANISATIONAL BEHAVIOUR, Pearson, New Delhi
Ricky Griffin, MANAGEMENT: PRINCIPLES & APPLICATIONS, Cengage,
NewDelhi,2008

2
MBA – I Semester
PAPER – II
MANAGERIAL ECONOMICS
Paper Code: MBAC1002
Objectives
➢ To introduce the economic concepts
➢ To familiarize with the students the importance of economic approaches in
managerial decision making
➢ To understand the applications of economic theories in business decisions

UNIT – I
General Foundations of Managerial Economics - Economic Approach - Circular Flow of
Activity - Nature of the Firm - Objectives of Firms - Demand Analysis and Estimation -
Individual, Market and Firm demand - Determinants of demand - Elasticity measures and
Business Decision Making - Demand Forecasting.
UNIT-II
Law of Variable Proportions - Theory of the Firm - Production Functions in the Short and
Long Run - Cost Functions – Determinants of Costs – Cost Forecasting - Short Run and Long
Run Costs –Type of Costs - Analysis of Risk and Uncertainty.
UNIT-III
Product Markets -Determination Under Different Markets - Market Structure – Perfect
Competition – Monopoly – Monopolistic Competition – Duopoly - Oligopoly - Pricing and
Employment of Inputs Under Different Market Structures – Price Discrimination - Degrees of
Price Discrimination.
UNIT-IV
Introduction to National Income – National Income Concepts - Models of National Income
Determination - Economic Indicators - Technology and Employment - Issues and Challenges
– Business Cycles – Phases – Management of Cyclical Fluctuations - Fiscal and Monetary
Policies.
UNIT – V
Macro Economic Environment - Economic Transition in India - A quick Review -
Liberalization, Privatization and Globalization - Business and Government - Public-Private
Participation (PPP) - Industrial Finance - Foreign Direct Investment(FDIs).

REFERENCES

Yogesh Maheswari, MANAGERIAL ECONOMICS, PHI Learning, NewDelhi, 2005

Gupta G.S., MANAGERIAL ECONOMICS, Tata McGraw-Hill, New Delhi
Moyer &Harris, MANAGERIAL ECONOMICS, Cengage Learning, NewDelhi, 2005
Geetika, Ghosh & Choudhury, , MANAGERIAL ECONOMICS, Tata McGrawHill,
NewDelhi, 2011

3
MBA - I Semester
PAPER –III
ACCOUNTING FOR MANAGERS
Paper code: MBAC1003
Objectives
➢ To acquaint the students with the fundamentals principles of Financial, Cost and
Management Accounting
➢ To enable the students to prepare, Analyse and Interpret Financial Statements and
➢ To enable the students to take decisions using Management Accounting Tools.
UNIT-I
Book-keeping and Accounting – Financial Accounting – Concepts and Conventions – Double
Entry System – Preparation of Journal, Ledger and Trial Balance – Preparation of Final
Accounts –Trading, Profit and Loss Account and Balance Sheet with adjustment entries,
simple problems only - Capital and Revenue Expenditure and Receipts.
UNIT-II
Depreciation – Causes – Methods of Calculating Depreciation – Straight Line Method,
Diminishing Balance Method and Annuity Method - Ratio Analysis – Uses and Limitations –
Classification of Ratios – Liquidity, Profitability, Financial and Turnover Ratios – Simple
problems only.
UNIT-III
Funds Flow Analysis – Funds From Operation, Sources and Uses of Funds, Preparation of
Schedule of Changes in Working Capital and Funds Flow Statements – Uses and Limitations
- Cash Flow Analysis – Cash From Operation – Preparation of Cash Flow Statement – Uses
and Limitations – Distinction between Funds flow and Cash Flow – only simple problems
UNIT-IV
Marginal Costing - Marginal cost and Marginal costing - Importance - Break-even Analysis -
Cost Volume Profit Relationship – Application of Marginal Costing Techniques, Fixing
Selling Price, Make or Buy, Accepting a foreign order, Deciding sales mix.
UNIT-V
Cost Accounting - Elements of Cost - Types of Costs - Preparation of Cost Sheet – Standard
Costing – Variance Analysis – Material Variances – Labour Variances – simple problems
related to Material and Labour Variances only
[Note: Distribution of Questions between Problems and Theory of this paper must be
60:40 i.e., Problem Questions: 60 % & Theory Questions: 40 %]

REFERENCES
Jelsy Josheph Kuppapally, ACCOUNTING FOR MANAGERS, PHI, Delhi, 2010.
Paresh shah, BASIC ACCOUNTING FOR MANAGERS, Oxford, Delhi, 2007
Ambrish Gupta, FINANCIAL ACCOUNTING FOR MANAGEMENT, Pearson, Delhi,
2004
Narayanaswamy R, FINANCIAL ACCOUNTING , PHI, Delhi, 2011

4
MBA - I Semester
PAPER-IV
BUSINESS ENVIRONMENT AND LAW
Paper Code: MBAC1004
Objectives
➢ To acquaint students with the issues of domestic and global environment in which
business has to operate
➢ To relate the Impact of Environment on Business in an integrated manner, and
➢ To give an exposure to important commercial and industrial laws

UNIT – I
Dynamics of Business and its Environment – Technological, Political, Social and Cultural
Environment - Corporate Governance and Social Responsibility - Ethics in Business -
Economic Systems and Management Structure - Family Management to Professionalism -
Resource Base of the Economy - Land, Forest, Water, Fisheries, Minerals - Environmental
Issues.
UNIT - II
Infrastructure - Economic- Social, Demographic Issues, Political context - Productivity
Factors, Human Elements and Issues for Improvement - Global Trends in Business and
Management - MNCs - Foreign Capital and Collaboration - Trends in Indian Industry - The
Capital Market Scenario.
UNIT - III
Law of Contract - Agreement - Offer - Acceptance - Consideration - Capacity of Contract
Contingent Contract - Quasi Contract - Performance - Discharge - Remedies to breach of
Contract - Partnership - Sale of Goods - Law of Insurance - Negotiable Instruments - Notes,
Bills, Cheques - Crossing - Endorsement - Holder in due course - Holder in value - Contract
of Agency.
UNIT - IV
Company - Formation - Memorandum - Articles - Prospectus - Shares - Debentures -
Directors - Appointment - Powers and Duties - Meetings - Proceedings – Management -
Accounts - Audit - Oppression and Mismanagement - Winding up.
UNIT - V
Factory Act – Licensing and Registration of Factories, Health, Safety and Welfare measures
- Industrial Disputes Act – Objects and scope of the Act, Effects of Industrial Dispute,
Administration under the Act- Minimum Wages Act - Workmen Compensation Act.

REFERENCES
Pathak, LEGAL ASPECTS OF BUSINESS, Tata McGraw- Hill Publishing Company Limited, New
Delhi, 2010.
Keith-Davis & William Frederick, BUSINESS AND SOCIETY, McGraw-Hill, Tokyo.
M.M. Sulphey & Az-har Basheer, LAWS FOR BUSINESS, PHI Learning Pvt. Ltd. New Delhi,
2011
Maheswari & Maheswari, MERCANTILE LAW. Himalaya Publishing House. Mumbai
Rudder Dutt & Sundaram, INDIAN ECONOMY, Vikas Publishing House, New Delhi.
Veena Keshav Pailwar, ECONOMIC ENVIRONMENT OF BUSINESS, PHI Learning Pvt.
Ltd, New Delhi, 2010

5
MBA-I Semester
PAPER-V
RESEARCH METHODOLOGY
Paper code: MBAC1005
Objectives
➢ To enable the students to know about the information needs of Management
➢ To introduce the concept of Scientific Research and the methods of conducting
Scientific Enquiry and
➢ To introduce the Statistical Tools of Data Analysis.
UNIT-I
Research – Qualities of Researcher – Components of Research Problem – Various Steps in
Scientific Research – Types of Research – Hypotheses Research Purposes - Research Design
– Survey Research – Case Study Research.

UNIT-II
Data Collection – Sources of Data – Primary Data – Secondary Data - Procedure
Questionnaire – Sampling methods – Merits and Demerits – Experiments – Observation
method – Sampling Errors - Type-I Error & Type-II Error.

UNIT-III
Statistical Analysis – Introduction to Statistics – Probability Theories – Conditional
Probability, Poisson Distribution, Binomial Distribution and Properties of Normal
Distributions – Hypothesis Tests – One Sample Test – Two Sample Tests / Chi-Square Test,
Association of Attributes - Standard deviation – Co-efficient of variations .

UNIT-IV
Statistical Applications – Correlation and Regression Analysis – Analysis of Variance –
Partial and Multiple Correlation – Factor Analysis and Conjoint Analysis – Multifactor
Evaluation – Two-Factor Evaluation Approaches.

UNIT-V
Research Reports – Structure and Components of Research Report – Types of Report,
characteristics of Good Research Report, Pictures and Graphs, Introduction to SPSS.
[Note: Distribution of Questions between Problems and Theory of this paper must be
40:60 i.e., Problem Questions: 40 % & Theory Questions: 60 %]

REFERENCES
Panneerselvam, R., RESEARCH METHODOLOGY, Prentice Hall of India, New Delhi,
2004.
Kothari CR , RESEARCH METHODOLOGY-METHODS AND TECHNIQUES, New
Wiley Eastern Ltd., Delhi, 2009.

6
MBA - II Semester
PAPER-VI
FINANCIAL MANAGEMENT
Paper code: MBAC2001
Objectives
➢ To know the various sources of finance
➢ To understand the various uses for finance and
➢ To familiarize oneself with the techniques used in financial management.
UNIT-I
Financial Management – Financial goals - Profit vs. Wealth Maximization; Finance
Functions – Investment, Financing and Dividend Decisions – Cost of Capital – Significance
of Cost of Capital – Calculation of Cost of Debt – Cost of Preference Capital – Cost of Equity
Capital (CAPM Model and Gordon’s Model) and Cost of Retained Earnings – Combined
Cost of Capital (weighted/Overall).
UNIT-II
Capital Budgeting – Nature of Investment Decisions – Investment Evaluation criteria – Net
Present Value (NPV), Internal Rate of Return (IRR), Profitability Index (PI), Payback Period,
Accounting Rate of Return (ARR) – NPV and IRR comparison.
UNIT-III
Operating and Financial Leverage – Measurement of Leverages – Effects of Operating and
Financial Leverage on Profit – Analyzing Alternate Financial Plans - Combined Financial
and Operating Leverage – Capital Structure Theories - Traditional approach - M.M.
Hypotheses – without Taxes and with Taxes – Net Income Approach (NI) – Net Operating
Income Approach (NOI) - Determining capital structure in practice.
UNIT- IV
Dividend Policies – Issues in Dividend Decisions – Relevance Theory – Walter's Model –
Gordon's Model – Irrelevance Theory – M-M hypothesis - Dividend Policy in Practice –
Forms of Dividends – Stability in Dividend Policy – Corporate Dividend Behaviour.
UNIT-V
Management of Working Capital – Significance and types of Working Capital – Calculating
Operating Cycle Period and Estimation of Working Capital Requirements – Financing of
Working Capital and norms of Bank Finance – Sources of Working capital – Factoring
services– Various committee reports on Bank Finance – Dimensions of Working Capital
Management.
[Note: Distribution of Questions between Problems and Theory of this paper must be
40:60 i.e., Problem Questions: 40 % & Theory Questions: 60 %]
REFERENCES
Khan MY, Jain PK, BASIC FINANCIAL MANAGEMENT, Tata McGraw Hill, Delhi ,
2005.
Chandra, Prasanna,. FINANCIAL MANAGEMENT, Tata McGraw Hill, Delhi.
Bhabatosh Banerjee, FUNDAMENTALS OF FINANCIAL MANAGEMENT, PHI, Delhi,
Chandra Bose D, FUNDAMENTALS OF FINANCIAL MANAGEMENT, PHI, Delhi,
2010
Preeti Singh, FUNDAMENTALS OF FINANCIAL MANAGEMENT, Ane, 2011.

7
MBA- II Semester
PAPER-VII
MARKETING MANAGEMENT
Paper Code: MBAC2002
Objectives
➢ To familiarize with the basic concepts, and techniques of marketing management
➢ To understand the behaviour of consumers
➢ To create awareness of marketing mix elements, and
➢ To analyse and solve marketing problems in the complex and fast changing business
environment.

UNIT-I
Introduction to Marketing and Marketing Management, Marketing Concepts - Marketing
Process Marketing mix - Marketing environment. - Consumer Markets and buying behaviour
- Market segmentation and targeting and positioning.

UNIT-II
Product Decisions - concept of a Product - Product mix decisions - Brand Decision - New
Product Development – Sources of New Product idea - Steps in Product Development -
Product Life Cycle strategies- Stages in Product Life Cycle,

UNIT-III
Price Decisions - Pricing objectives - Pricing polices and constraints - Different pricing
method - New product pricing, Product Mix pricing strategies and Price adjustment strategy.

UNIT-IV
Channel Decision - Nature of Marketing Channels –. Types of Channel flows - Channel
functions - Functions of Distribution Channel – Structure and Design of Marketing Channels
-Channel co-operation, conflict and competition – Retailers and wholesalers.

UNIT - V
Promotion Decision - Promotion mix - Advertising Decision, Advertising objectives -
Advertising and Sales Promotion – Developing Advertising Programme – Role of Media in
Advertising - Advertisement effectiveness - - Sales force Decision.

REFERENCE
K.S. Chandrasekar, MARKETING MANAGEMENT TEXT AND CASES, Tata McGraw-Hill
Publication, New Delhi.2010
Govindarajan, MARKETING MANAGEMENT CONCEPTS, CASES, CHHALLENGES AND
TRENDS, Prentice Hall of India, New DelhI. 2009
Philip Kotler, MARKETING MANAGEMENT- ANALYSIS PLANNING AND CONTROL,
Prentice Hall of India, New Delhi,
Ramaswamy. V S & Namakumari. S, MARKETING MANAGEMENT-PLANNING
IMPLEMENTATION AND CONTROL, Macmillan Business Books, New Delihi, 2002,

8
MBA – II Semester
PAPER – VIII
HUMAN RESOURCES MANAGEMENT
Paper Code: MBAC2003
Objectives
➢ To understand and appreciate the importance of the human resources vis-a-vis other
resources of the organisation
➢ To familiarize the students with methods and techniques of HRM
➢ To equip them with the application of the HRM tools in real world business
situations.
UNIT-I
Human Resources Management - Context and Concept of People Management in a Systems
Perspective - Organisation and Functions of the HR and Personnel Department - HR
Structure and Strategy; Role of Government and Personnel Environment including MNCs.
UNIT – II
Recruitment and Selection - Human Resource Information System [HRIS] - Manpower
Planning - Selection – Induction & Orientation - Performance and Potential Appraisal -
Coaching and Mentoring - HRM issues and practices in the context of Outsourcing as a
strategy .
UNIT-III
Human Resources Development –Training and Development Methods - Design &
Evaluation of T&D Programmes - Career Development - Promotions and Transfers -
Personnel Empowerment including Delegation - Retirement and Other Separation Processes.
UNIT-IV
Financial Compensation- -Productivity and Morale - Principal Compensation Issues &
Management - Job Evaluation - Productivity, Employee Morale and Motivation - Stress
Management - Quality of Work Life.
UNIT – V
Building Relationships – Facilitating Legislative Framework - Trade Unions - Managing
Conflicts - Disciplinary Process - Collective Bargaining - Workers Participation in
Management - Concept, Mechanisms and Experiences.

REFERENCES
Venkata Ratnam C. S. & Srivatsava B. K.,PERSONNEL MANAGEMENT AND
HUMAN RESOURCES, Tata Mc-Graw Hill, NewDelhi,,
Aswathappa, HUMAN RESOURCE MANGEMENT, Tata McGraw Hill, NewDelhi, 2010
Garry Dessler &Varkkey, HUMAN RESOURCE MANAGEMENT, Pearson, New
Delhi,2009
Alan Price, HUMAN RESOURCE MANAGEMENT, Cengage Learning, NewDelhi, 2007
Pravin Durai, HUMAN RESOURCE MANGEMENT, Pearson, New Delhi,2010
Snell, Bohlander & Vohra, HUMAN RESOURCES MANAGEMENT, Cengage,
NewDelhi, 2010

9
MBA – II Semester
PAPER – IX
OPERATIONS RESEARCH AND MANAGEMENT
Paper Code: MBAC2004
Objectives
➢ To familiarize the Operations Management concepts
➢ To introduce various optimization techniques with managerial perspective
➢ To facilitate the use of Operations Research techniques in managerial decisions.

UNIT –I
Introduction to Operations Management - Process Planning - Plant Location - Plant Lay out -
Introduction to Production Planning.
UNIT –II
Stages of Development of Operations Research- Applications of Operations Research-
Limitations of Operations Research- Introduction to Linear Programming- Graphical
Method- Simplex Method - Duality.
UNIT-III
Transportation Problem- Assignment Problem - Inventory Control - Introduction to Inventory
Management - Basic Deterministic Models - Purchase Models - Manufacturing Models with
and without Shortages.
UNIT-IV
Shortest Path Problem - Minimum Spanning Tree Problem - CPM/PERT - Crashing of a
Project Network.
UNIT- V
Game Theory- Two Person Zero-sum Games -Graphical Solution of (2 x n) and (m x 2)
Games - LP Approach to Game Theory - Goal programming - Formulations - Introduction to
Queuing Theory - Basic Waiting Line Models: (M/M/1 ):(GD/a/a), (M/M/C):GD/a/a).
[Note: Distribution of Questions between Problems and Theory of this paper must be 60: 40 i:e,
Problem Questions: 60 % & Theory Questions : 40 % ]

REFERENCES
Kanishka Bedi, PRODUCTION & OPERATIONS MANAGEMENT, Oxford, NewDelhi, 2007
Panneerselvam, R, OPERATIONS RESEARCH, Prentice-Hall of India, New Delhi, 2002.
[Link], OPERATIONS RESEARCH, PHI Learning, NewDelhi,2010
Tulsian & Pandey, QUANTITATIVE TECHNIQUES, Pearson, NewDelhi, 2002
Vohra, QUANTATIVE TECHNIQUES IN MANAGEMENT, Tata McGrawHill, NewDelhi, 2010

10
MBA- II Semester
PAPER-X
STRATEGIC MANAGEMENT
Paper Code: MBAC2005
Objectives

➢ Integrating the knowledge gained in functional areas of management

➢ helping the students to learn about the process of strategic management, and
➢ helping the students to learn about strategy formulation and implementation

UNIT-I
Concepts of Strategy - Levels at which strategy operates; Approaches to strategic decision
making; Mission and purpose, objectives and goals; Strategic business unit (SBD);
Functional level strategies

UNIT-II
Environmental Analysis and Diagnosis - Environment and its components; Environment
scanning and appraisal; Organizational appraisal; Strategic advantage analysis and diagnosis;
SWOT analysis

UNIT-III
Strategy Formulation and Choice - Modernization, Diversification Integration - Merger,
take-over and joint strategies - Turnaround, Divestment and Liquidation strategies -
Strategic choice - Industry, competitor and SWOT analysis - Factors affecting strategic
choice; Generic competitive strategies - Cost leadership, Differentiation, Focus, Value chain
analysis, Bench marking, Service blue printing

UNIT-IV
Functional Strategies: Marketing, production/operations and R&D plans and polices-
Personnel and financial plans and policies.

UNIT-V
Strategy Implementation - Inter - relationship between formulation and implementation -
Issues in strategy implementation - Resource allocation - Strategy and Structure - Structural
considerations - Organizational Design and change - Strategy Evaluation- Overview of
strategic evaluation; strategic control; Techniques of strategic evaluation and control.

REFERENCES
Azhar Kazmi, STRATEGIC MANAGEMENT & BUSINESS POLICY, Tata McGraw-Hill
Publishing Company Limited, New Delhi 2008.
Vipin Gupta, Kamala Gollakota & Srinivasan, BUSINESS POLICY & STRATEGIC
MANAGEMENT, Prentice Hall of India Private Limited, New Delhi,2008.
Amita Mittal, CASES IN STRATEGIC MANAGEMENT, Tata McGraw-Hill Publishing Company
Limited, New Delhi 2008.
Fred R. David, STRATEGIC MANAGEMENT CONCEPT AND CASES, PHI Learning Private
Limited, New Delhi, 2008.

11
MBA (Hos. Mgmt) – III Semester Paper Code: MBHM 3001

Paper XI
HEALTHCARE ENVIRONMENT AND MANAGEMENT
Objectives:
➢ To familiarise with the healthcare environment
➢ To understand the concepts of management with relevance to hospitals
UNIT I
Introduction – Theoretical frame work - Environment - Internal and External –
Environmental Scanning – Economic Environment – Competitive Environment – Natural
Environment – Politico Legal Environment – Socio Cultural Environment - International and
Technological Environment.

UNIT II
A Conceptual Approach to Understanding the Health Care Systems – Evolution –
Institutional Setting - Out Patient services – Medical Services – Surgical Services –
Operating department – Pediatric services – Dental services – Psychiatric services – Casualty
& Emergency services – Hospital Laboratory services – Anesthesia services – Obstetrics and
Gynecology services – Neuro – Surgery service – Neurology services.

UNIT III
Overview of Health Care Sector in India – Primary care – Secondary care – Tertiary care –
Rural Medical care – urban medical care – curative care – Preventive care – General &
special Hospitals-Understanding the Hospital Management – Role of Medical, Nursing Staff,
Paramedical and Supporting Staff - Health Policy - Population Policy - Drug Policy –
Medical Education Policy

UNIT IV
Health Care Regulation – WHO, International Health regulations, IMA, MCI, State Medical
Council Bodies, Health universities and Teaching Hospitals and other Health care Delivery
Systems

UNIT V
Epidemiology – Aims – Principles – Descriptive, Analytical and Experimental Epidemiology
- Methods - Uses

REFERENCES
Seth,M.L. MACROECONOMICS, Laksminarayana Agrawal, Edu,[Link].1996
Peter,Z & Fredrick, B. HEALTH ECONOMICS, Oxford Pub., New York, 1997
Shanmugansundaram, Y., HEALTH ECONOMICS, Oxford Pub. New York, 1997

12
MBA (Hos. Mgmt) – III Semester Paper Code: MBHM 3002

Paper XII
HOSPITAL ARCHITECTURE, PLANNING AND MAINTENANCE
Objectives:

➢ To understand the necessity of architecture and planning in Hospitals

➢ To get familiarised with the designing and maintenance of hospital systems
UNIT I
Hospital as a system: Definition of hospital – classification of hospitals – changing role of
hospitals – role of hospital administrator – hospital as a system – hospital & community.

UNIT II
Planning: Principles of planning – regionalization - hospital planning team – planning
process – size of the hospital – site selection – hospital architect – architect report –
equipping a hospital – interiors & graphics – construction & commissioning – planning for
preventing injuries – electrical safety

UNIT III
Technical analysis: Assessment of the demand and need for hospital services – factors
influencing hospital utilization – bed planning – land requirements – project cost – space
requirements –hospital drawings & documents-preparing project report.

UNIT IV
Hospital standards and design: Building requirement – Entrance & Ambulatory Zone –
Diagnostic Zone – Intermediate Zone – Critical zone – Service Zone – Administrative zone –
List of Utilities – Communication facility – Biomedical equipment - Voluntary & Mandatory
standards – General standards – Mechanical standards – Electrical standards – standard for
centralized medical gas system – standards for biomedical waste

UNIT V
Facilities planning: Transport – Communication – Food services – Mortuary – Information
system – Minor facilities – others.

REFERENCES
[Link], DESIGNING FOR TOTAL QUALITY IN HEALTH CARE
Gupta S.K;SunilKant Chandra Shekhar; R Satpathy, MODERN TRENDS IN
PLANNING AND DESIGNING OF HOSPITALS
Syed Amin Tabish, HOSPITAL AND NURSING HOMES PLANNING,
ORGANISATIONS & MANAGEMENT
[Link], HOSPITALS, FACILITIES PLANNING AND MANAGEMENT

13
MBA (Hos. Mgmt) – III Semester Paper Code: MBHM 3003

Paper XIII
HEALTH CARE LAWS, ETHICS AND MEDICAL TERMINOLOGY
Objectives:
➢ To get acquainted with the legal provision and issues related to health care
➢ To familiarise with the medical terminologies
➢ To understand the ethical issues in health care system
UNIT I
Laws relating to Hospital formation: Promotion-Forming society-The Companies Act-Law of
Partnership-A Sample Constitution for the Hospital-The Tamil Nadu Clinics Act – Medical
Ethics -

UNIT II
Laws relating Purchases and funding: Law of contracts-Law of Insurance-Export Import
Policy- FEMA-Exemption of Income Tax for Donations-Tax Obligations: Filing Returns and
Deductions at Source. Laws pertaining to Health: Central Births and Deaths Registration Act,
1969- Recent amendments – Medical Termination of Pregnancy Act, 1971 – Infant Milk
Substitutes, Feeding Bottles and Infant Food Act, 1992.

UNIT III
Laws pertaining to Hospitals: Transplantation of Human Organs Act, 1994 – Pre-natal
Diagnostic Techniques (Regulation and Prevention of Misuse) Act, 1994 – Medical
Negligence
– Medico Legal Case – Dying Declaration-MCI act on medical education. The Biomedical
Waste (Management and Handling) Rules-Radiation Safety System.

UNIT IV
Medical Terminology- Glossary of medical terms: major Diseases and medical specialties-
Roots, Prefixes, Suffixes, Abbreviations and symbols-Common roots: element referring to,
usage and definition-Common prefixes and suffixes-Common abbreviations: departments,
time, general healthcare, routes of medication and laboratory-Symbols.

UNIT V
Illness- Classification and description of diseases-Infection Control- Medical asepsis,
Nosocomial infection and communicable diseases, Reservoir, carrier and mode of
transmission-Overview of Hospital Services -Intensive care unit – Coronary care Unit –
Burns, paraplegic & Malignant disease treatment – Hospital welfare services – Hospital
standing services – Indian red cross society – Nursing services- Pharmacy – Medical Stores –
Housekeeping – Ward Management – Central sterile supply department-Medical Records –
Fatal documents – Medical Registers – Statutory records.

REFERENCES
BM Sakharkar, PRINCIPLES OF HOSPITAL ADMINISTRATION AND PLANNING –
Jaypee brothers Publications.
Francis CM,Mario C de Souza ; HOSPITAL ADMINISTRATION – Jaypee brothers
Medical Publishers

14
MBA (Hos. Mgmt) – III Semester Paper Code: MBHM 3004

Paper XIV
HOSPITAL OPERATIONS MANAGEMENT
Objectives:
➢ To identify the important functions and its management in Hospitals
➢ To familiarise with the supporting services and procurement management of Hospitals

UNIT I
Front Office - Admission – Billing – Medical Records – Ambulatory Care- Death in Hospital
– Brought-in Dead - Maintenance and Repairs Bio Medical Equipment

UNIT II
Clinical Services - Clinical Departments – Out patient department (OPD) – Introduction –
Location – Types of patients in OPD – Facilities – Flow pattern of patients – Training and
Co-ordination; Radiology – Location – Layout – X-Ray rooms – Types of X-Ray machines –
Staff - USG – CT – MRI – ECG.

UNIT III
Supporting Services – House Keeping –Linen and Laundry, - Food Services - Central Sterile
Supply Department (CSSD)

UNIT IV
Facility Location and Layout importance of location, factors, general steps in location
selection -Types of lay outs – product, process, service facility layout-Work standards,
techniques of work measurement-Work sampling, calibration of hospital equipments.
Productivity measures, value addition, capacity utilization, productivity – capital operations,
HR incentives calculation, applications in hospital.

UNIT V
Purchasing strategy process – organizing the purchasing function – financial aspects of
purchasing – tactical and operational applications in purchasing, Inventory Management:
valuation and accounting for inventory – physical location and control of inventory –
planning and replenishment concepts – protecting inventory; Value Management, Value
engineering, value analysis.

REFERENCES
Madhuri Sharma, ESSENTIALS FOR HOSPITAL SUPPORT SERVICES AND
PHYSICAL INFRASTRUCTURE,
Sakharkar BM, PRINCIPLES OF HOSPITALS ADMINISTRATION AND PLANNING,
Jaypee
Francis CM, Mario C de Souza, HOSPITAL ADMINISTRATION, New Delhi, 2000
Prabhu KM, Sood SK, HOSPITAL LABORATORY SERVICES ORGANIZATION AND
MANAGEMENT, Journal of Academy of Hospital Administration, 2(@) 1990

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MBA (Hos. Mgmt) – III Semester Paper Code: MBHM 3005
Paper XV
PATIENT CARE MANAGEMENT
Objectives:
➢ To understand the importance of patient care management
➢ To be acquainted with the disaster and safety & Security Management in Hopitals
UNIT I
Patient centric management-Concept of patient care, Patient-centric management,
Organization of hospital departments, Roles of departments/managers in enhancing care,
Patient counseling & Practical examples of patient centric management in hospitals-Patient
safety and patient risk management.

UNIT II
Quality in patient care management-Defining quality, Systems approach towards quality,
Towards a quality framework, Key theories and concepts, Models for quality improvement &
Variations in practice

UNIT III
Patient classification systems and the role of casemix-Why do we need to classify patients,
Types of patient classification systems, ICD 9 (CM, PM), Casemix classification systems,
DRG, HBG, ARDRG, Casemix innovations and Patient empowering classification systems.

UNIT IV
Medical ethics & auditory procedures-Ethical principles, Civic rights, Consumer Protection
Act, Patient complaints powers & procedures of the district forum, State and National
commission, Patient appeals, Autopsy, Tort liability, Vicarious liability, Medical negligence,
Central & state laws, Use of investigational drugs, Introduction/need & procedures for
medical audit, Audit administration & Regulating committees-Confidentiality and
professional secrecy, ethics of trust and ethics of rights – autonomy and informed consent,
under trading of patient rights – universal accessibility – equity and social justice, human
dignity

UNIT V
Disaster preparedness-Policies & procedures for general safety, fire safety procedure for
evacuation, disaster plan and crisis management . Policies & procedures for maintaining
medical records, e-records, legal aspects of medical records, its safety, preservation and
storage.

REFERENCES:
Goel S L & Kumar R. HOSPITAL CORE SERVICES: HOSPITAL ADMINISTRATION
OF THE 21ST CENTURY 2004 ed., Deep Deep Publications Pvt Ltd: New Delhi
Gupta S & Kant S. Hospital & Health Care Administration: Appraisal and Referral Treatise
1998 ed., Jaypee, New Delhi

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MBA (Hos. Mgmt) – IV Semester Paper Code: MBHM 4001

Paper XVI
PURCHASE MANAGEMENT AND INVENTORY CONTROL IN HOSPITALS
Objectives:

➢ To familiarise with the concepts of procurement

➢ To understand stores management and inventory control system

UNIT I
Principles of Logistic Management: Definition of Logistics Management – Functions of
Logistics Management – Principles of Purchase Management - Tendering procedures –
procurement procedure -Vendor development and rating – Methods of payment – Letter of
credit – Foreign currency-payments.-Import documentation.

UNIT II
Inventory control: Definition -objectives of Inventory Control – Types of Inventory cost –
Types of Inventory Control – Pareto’s law -ABC /VED / SDE Analysis – Lead Time – Buffer
stock –Reorder level – Economic Order Quantity (EOQ) – Types of Inventory Control
systems.

UNIT III
Stores Management- location and layout – Standardization, Codification and Classification of
materials – Material accounting and physical distribution – Store documentation
– condemnation and disposal of scrap, surplus and obsolete materials – Types of stores in a
Hospital.

UNIT IV
Equipment Planning and Procurement: Steps in equipment selection – Utilization index –
Factors leading to poor utilization of equipment- planning and procurement of spares /
accessories / consumables.

UNIT V
Recent trends in Materials Management: Types of Materials used and stored in a Hospital –
Computerization of Materials function – MIS Reports – Concept and frame work of supply
chain management -concept of Just in time and Central purchasing.

REFERENCES:
Mr. K S Menon, STORES MANAGEMENT 2ed., Macmillan India Ltd.,
Mr. Rupnarayan Bose, AN INTRODUCTION TO DOCUMENTARY CREDITS,
Macmillan India Ltd
Mr. B S Sahay, SUPPLY CHAIN MANAGEMENT, Macmillan India Ltd
Mr. Gopalakrishnan & Sunderasan, MATERIALS MANAGEMENT.

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MBA (Hos. Mgmt) – IV Semester Paper Code: MBHM 4002

Paper XVII
HOSPITAL FACILITIES MANAGEMENT
Objectives:
➢ To get familiarised with support service systems
➢ To get acquainted with hazards and its management in hospital environment
UNIT I
Nutrition and Dietary services – Pharmacy services – Medical Records services.

UNIT II
Facilities Engineering – Maintenance of Civil Assets – Electrical supply and Water supply –
Medical gas pipeline – Plumbing and Sanitation – Air conditioning system – Hot water and
Steam supply – Communication Systems –Biomedical engineering departments in modern
hospitals.

UNIT III
Laundry services – House keeping services – CSSD-Energy conservation methods – AMC.

UNIT IV
Ambulance services – Mortuary services – Hospital security services.

UNIT V
Disaster management – Fire hazards – Engineering Hazards – Radiological hazards.-
Outsourcing of Support services –Waste disposal and management - few case studies.

REFERENCES:
[Link], HOSPITAL AND FACILITIES PLANNING AND DESIGN
Jacob Kline, HAND BOOK OF BIO-MEDICAL ENGINEERING
Webster J.G and Albert M. Coo, CLINICAL ENGINEERING PRINCIPLES AND
PRACTICES
Antony Kelly, MAINTENANCE PLANNING AND CONTROL

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MBA(Hos. Mgmt) – IV Semester Paper Code: MBHM 4003

Paper XVIII
Hospital Information Systems
Objectives:

➢ To understand the role of IT in hospital management

➢ To familiarise with the latest developments in technology with relevance to hospitals
Unit I
The Information Explosion: Information is important – Impact on society – Impact on
teaching
and learning – Impact on Government – Impact on Healthcare – The future of healthcare
technology – The future healthcare record – Preparing for the future – Summary. The world
of
Informatics.

Unit II
The Electronic health record: Functions of the health record –Changing functions of the
patients record – Advantages of the paper record – Disadvantages of the paper record –
Optically scanned records – The electronic health record – Automating the paper record –
Advantages of the EHR – Disadvantages of the EHR – Bedside or point-or-care systems –
Human factors and the EHR – Roadblocks and challenges to EHR implementation –The
future

Unit III
Securing the Information: Privacy and confidentiality and Law – Who owns the data? –
Security– Computer crime – Role of healthcare professionals – Summary. Information
Systems cycle: The information systems cycle – Analysis – Design phase – Development –
Implementation – Why some projects fails?

Unit IV
Electronic Communications: A bit of history – Hardware and software for connecting –
Methods of accessing information – World Wide Web (WEB) – Communication
Technologies

Unit V
Telehealth– Historical perspective on telehealth – Types of Technology – Clinical initiatives
– Administrative initiatives – Advantages and Barriers of telehealth – Future trends –
Summary-The future of Informatics: Globalization of Information Technology – Electronic
communication – Knowledge management – Genomics – Advances in public health – Speech
recognition – Wireless computing – Security – Telehealth – Informatics Education – Barriers
to Information Technology implementation

REFERENCES:
Kathleen M., INFORMATICS FOR HEALTHCARE PROFESSIONAL
James O’Brien, Tate McGraw Hill, MANAGEMENT INFORMATION SYSTEM
Peter Norton, INTRODUCTION TO COMPUTER, Tata McGraw Hill

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MBA (Hos. Mgmt) – IV Semester Paper Code: MBHM 4004
Paper XIX
TOTAL QUALITY MANAGEMENT
Objectives:
➢ To introduce with the TQM Concepts
➢ To understand theimportance of quality in hospital management
UNIT I
Quality mission, policy and objectives; concepts, evolution and determinants of quality;
interpretation and process of quality audits; cost of quality and economics of
[Link] of quality improvement, quality assurance, business score card.
Contribution of quality gurus: Shewhart, Juran, Figenbaum, Ishikawa, Deming and
Taguchi;SPC, SQC, CWQC, TPM, TQC:

UNIT II
Definition, underlying concepts, implementation and measurement of TQM, internal
customer- supplier relationship, QFD, Quality Circles, Quality improvement teams, team
work and motivation in TQM implementation, training and education, role of communication
in implementing TQM, policy deployment.

UNIT III
Processes in service organization and their control, simple seven tools of quality control;
check sheet, Histogram, Scatter diagram, Process Mapping, Cause and Effect diagram, Pareto
analysis, control charts and Advanced tools of quality -SQC; control charts for variables- X,
Xbar, and R charts and control charts for attributesp, Np, and c charts. Acceptance sampling
plan and occurrence.

UNIT IV
Facets of quality, quality planning, quality improvement methods, Kaizen, quality audits,
dicmeal audit, accreditation, nursing care standards, Six Sigma, JIT and NABL Introduction
to IS02000, ISO 14000, and ISO 18000. Documentation of quality systems, quality manual,
procedure manuals, work instruction manuals and records for ISO 2000. Bench marking and
Business Process Reengineering: definition, methodology and design, evaluation and analysis

UNIT V
Current trends in TQM- Quality in healthcare, Accreditation -with special emphasis on
NABH Accreditation,

REFERENCES:
Bester field H. Dale, TOTAL QUALITY MANAGEMENT, Pearson New Delhi, 2005.
Sridhar Bhat, TOTAL QUALITY MANAGEMENT, Himalaya House pub., Mumbai, 2002
Sundara Raju S.M., TOTAL QUALITY MANAGEMENT: A PRIMER, Tata McGraw
Hill,
Srinivasan, N.S. AND V. NARAYANA, MANAGING QUALIY- CONCEPTS AND
TASKS, New Age International, 1996.
Kume, H., MANAGEMENT OF QUALITY, Productivity Press, 1996

20
MBA (Hos. Mgmt) – IV Semester Paper Code: MBHM 4005
Paper XX
PUBLIC HEALTH SYSTEM AND OUTREACH PROGRAMMES
Objectives:
➢ To understand the basic concepts and methods of epidemiology
➢ To get familiarised with the Emergency Epidemic Management System

UNIT I
Basic concepts and methods of Epidemiology and application to the variety of disease
problems
– Health for all and primary Health care – Clinical trails – community trails – ethical
considerations – inference from epidemiological studies.

UNIT II
National Health Programmes related to Communicable diseases- Malaria, Filarial,
Tuberculosis,
Leprosy, AIDS, and STD National Health Programmes related to Non Communicable
diseases – Cancer, Blindness,Diabetes, and Mental Health-Reproductive and child health
programme (RCH)-Health related national programmes –Integrated Child development
scheme, water supply and sanitation, minimum needs programme.

UNIT III
Alcoholism and drug dependency: Alcohol and alcoholism – opiod drug use – cocaine and
other
commonly abused drugs – nicotine addiction – setting up de-addiction and rehabilitation
centers.

UNIT IV
Environmental and Occupational hazards – Hazards of environment and work place –
Sterilizations – Autoclaves – Waste disposal management (Solids and Liquids) – Incinerators.

UNIT V
Emergency Epidemic Management System – Safety systems – Immunization and Isolation
systems – Communication systems – Public Health Service Systems – Health and Population
policy and Strategies – District Health Organization – Regionalization of health care.

REFERENCE BOOKS:
Gilienfeld, FOUNDATION OF EPIDEMIOLOGY
Brilliant Lawrence, SMALLPOX ERADICATION IN INDIA
Ronald Gold [Link]., PRE-TEST SELF ASSESSMENT AND REVIEW
PRINCIPLES OF INTERNAL MEDICINE HARRISONS Volume 2

21