_______ consists of laid down steps which must be followed to perform routine
duties in an organisation. (a) office bureaucracy (b) office legacy (c) office
constitution (d) office procedure
Which of the following is not a routine activity in an office (a) accepting bills
(b) making payment (c) keeping cash/ cheque records (d) sale of shares and
debentures
Another name for payslip is ________ (a) pay advice(b) payroll (c) pay voucher(d)
pay receipt
________ are usually paid to manual workers our weekly (a) salaries (b) payslip
(c) wages (d) payrolls
Goods kept in a warehouse are also called stock or _________ (a) inventory (b)
store (c) inscription (d) inventions
A document that accompanies goods out of organisation is called the ________ (a)
stock form (b) registration form (c) gate pass(d) gate ticket
Continuous, random stocktaking, usually carried out throughout the year is called
________ stocktaking (a) annual (b) periodic (c) perpetual (d) biannual
The following are examples of office equipment except __________ (a) company vans
(b) computers (c) duplicating machine (d) photocopies
The _________ machine is a special piece of equipment which sends the exact copy of
a typed or handwritten document to another office anywhere in the world. (a)
calculating machine (b) duplicating machine (c) photocopier (d) fax machine
A portable device used to make neat holes in paper for easy filing is called
________ (a) stapler (b) filing cabinet(c) printer (d) perforator
The ___________ is a hand-held device used to hold a stock of a paper in place (a)
perforator (b) stapler (c) calculator (d) scanner
The machine which makes impressions on stamps or envelopes is called _______ (a)
scanning machine (b) Franklin machine (c) printing machine (d) shredding machine
The creating of awareness about gods and services in order to increase sales is
known as _______ (a) communication (b) insurance(c) personal selling (d)
advertising
________ advertising is meant to convince customers that a particular product is
better than other products which perform similar functions (a) persuasive (b)
competitive (c) joint (d) informative
Large rectangular boards placed along a major roads to display product
advertisement are known as _________ (a) poster (b) traffic signs (c) billboards
(d) newsletter
A __________is an electronic medium of advertising that displays our scrolls
messages at the entrance of an organisation (a) neon sign (b) trade fair (c)
window display (d) cinema
The two methods of advertising are ________ (a) persuasive and competitive (b)
joint and informative (c) media and electronic (d) direct and indirect
The movement of passengers and goods from one place to another is called ______
(a) communication (b) transportation (c) insurance (d) warehousing
Buses, cars, tankers and tricycles are important means of _________ transportation.
(a) rail (b) air (c) road (d) water
__________ is a special mode of transporting gas and liquid substances (a) air
transportation (b) water transport(c) breasts or burden (d) pipeline
Water transportation is divided into two broad categories, namely ______ and sea
transport. (a) inland water transport (b) outward water transport (c) ferry
transport (d) vessel water transport
________ is a list of passengers on board a vessel during a voyage (a) freight (b)
voyage charter (c) charter party (d) ship manifest
Air transportation might not be suitable for moving very ______ goods (a)
expensive (b) fragile (c) colourful (d) heavy
————— is an amount paid for the unoccupied space on the ship (a) freight (b) cargo
(c) freight-alive (d) dead freight
Transportation by __________ is usually affected by traffic congestion. (a) road
(b) air (c) water (d) rail
Passengers and goods can be placed at your doorstep through ________ transportation
(a) air (b) water (c) rail (d) road
The transfer of exchange of message between two or more parties is known as
____________ (a) advertisement (b) insurance (c) communication (d) GSM
The following are media of verbal communication except ________ (a) video
conferencing (b) radio (c) telephone (d) memorandum
The following are examples of written communication except _______ (a) notices (b)
meetings (c) newsletters (d) reports
Verbal communication is also known as ________ (a) written communication (b) oral
communication (c) one-way communication (d) two-way communication
__________ is the response to a message which has been received (a) (b) feedfoward
(c) receiver (d) sender
The _________ brings out the finished work of a computer on paper (a) typewriter
(b) fax machine (c) photocopier (d) printer
With rapid technological development, office machines quickly become _________ (a)
obsolete (b) desirable (c) welcome (d) expensive
The introduction of some office equipment may make some workers _______ their jobs
(a) hate (b) buy(c) lose (d) destroy
A ________ machine is used to tear or destroy unwanted documents (a) laminating
(b) shredding (c) fax (d) scanning
Small printed messages given out on the streets or left at the public places are
regarded as _________ (a) handbills (b) handouts(c) hand companies (d) hand gifts
_________ are booklets which contain attractive pictures of various products, their
description and prices. (a) newspapers (b) journals (c) catalogues (d) leaflets
The _______ is a very influential electronics medium of advertising that transmit
sounds and pictures. (a) radio (b) public address system (c) television (d) neon
sign
The _________ is an advertising medium which can be used to amplify the voice of
the advertiser. (a) television (b) internet (c) billboard (d) public address
system
The physical counting of items in the store or warehouse is known as ________ (a)
stocktaking(b) warehousing (c) stock control (d) periodic
_________ is a document used to request for goods from the store. (a) a stock
requisition form (b) gate pass (c) delivery note (d) stock order form
Section B
Answer two questions from this section.
Define office procedure
State three (3) importance of office procedure
List five (5) methods of paying wages
What is store?
List three (3) types of stocktaking
Mention five (5) advertising media
What is transportation?
List three (3) factors to be considered before choosing a means of transport
Differentiate between direct and indirect advertising