Stadium Operations and Ticketing Guide
Stadium Operations and Ticketing Guide
ISBN 978-1-4715-2817-0
ESP_WORLD-CUP_SB1_ESP_WORLD-CUP_SB1 06/06/2014 9:32 ΠΜ Page 1
Book
Virginia Evans
Jenny Dooley
Alan Wheeler
ESP_WORLD-CUP_SB1_ESP_WORLD-CUP_SB1 04/07/2014 7:14 ΜΜ Page 2
Reading
Unit Topic Vocabulary Function
context
1 Team Newspaper automatic, enter, FIFA, national, qualify, select, standings, Reacting to good
Selection article team, tournament, World Cup news
2 Match Webpage advance, eliminate, final, group stage, knockout stage, Expressing
Scheduling match, quarter-final, round robin, semi-final, single confusion
elimination
3 Describing Results draw, extra time, goal, injury time, loss, penalty shootout, Describing results
Matches summary point, red card, regulation, win, yellow card of a match
4 Stadium Newspaper glare, lighting, natural grass, pitch, roof, shadow, spectator, Asking about
Changes article stadium, sunlight, transparent purpose
5 Parts of a Memo access tunnel, coach’s office, doping control, dressing Asking about
Stadium 1 room, massage room, medical room, playing area, shower, completion
toilet, warm up area
6 Parts of a Poster access point, deck, elevator, entrance, exit, lost and found, Correcting
Stadium 2 lost persons room, ramp, stairwell, stands someone
7 Parts of a Webpage comfort, information desk, obstructed, prohibited, Describing
Stadium 3 refreshment facility, rest bench, sanitary facility, future events
scoreboard, standing area, video screen, view
8 Parking Travel guide direct, hospitality parking, media/broadcast parking, Answering the
parking lot, parking permit, parking place, spectator phone at work
parking, tip, tow, valet, VIP parking
9 Signage Handbook arrow, color code, international, local, map, men’s room, Asking if someone
excerpt route, silhouette, symbol, universally, women’s room needs help
10 Seating 1 Email armchair, backrest, bench, business seat, cup holder, Describing
cushioned, flip seat, leg room, minimum, prevent, seat, progress
seating, surge
11 Seating 2 To-do list aisle, demountable, exit, handrail, install, remove, riser, Describing a plan
row, sight line, tread
12 Temporary Regulation ATM, booth, canopy, facility, hard-wall, infrastructure, Giving an opinion
Facilities sheet portable restroom, scaffolding, temporary, tent
13 Directions 1: Pamphlet block, cross, crosswalk, exit, freeway, go over, go through, Giving directions
To the Stadium intersection, light, on foot, side street
14 Directions 2: Map guide across, beside, get to, go down, head, middle, past, Asking for
At the Stadium straight, take, walk up directions
15 Transportation Webpage airport, bus, bus stop, foot traffic, mass transit, pedestrian, Giving a
Options shuttle, subway, taxi, terminus, train station recommendation
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Table of Contents
Unit 8 – Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Unit 9 – Signage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Unit 10 – Seating 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Unit 11 – Seating 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
ESP_WORLD-CUP_SB2_ESP_WORLD-CUP_SB2 06/06/2014 9:41 ΠΜ Page 39
Book
Virginia Evans
Jenny Dooley
Alan Wheeler
ESP_WORLD-CUP_SB2_ESP_WORLD-CUP_SB2 06/06/2014 9:41 ΠΜ Page 40
Reading
Unit Topic Vocabulary Function
context
1 Types of Tickets Press book, category 1, category 2, category 3, category 4, Expressing
release match-specific, seven-game ticket series, team-specific, a preference
three-game ticket series, ticket
2 Ticket Email color sector, kick off time, match date, match fixture, Directing
Information match number, price, seat assignment, seat category, seat someone’s
location, ticket applicant, ticket collection point, venue attention
3 Ordering Tickets Webpage certified, deliver, illegitimate, in person, official, online, Listing
order, over-the-counter, resale, scalp, secure, ticketing options
service provider, will call
4 Checking Email barcode,check, dated, handheld, reader, RFID, scan, Listing pros
Tickets sequential, smart-label ticket, storage chip, Ticket Clearing and cons
Point (TCP), wireless
5 Ticket Problems Employee confirm, contact, direct, entry, lost, receipt, reentry, regret, Politely denying
manual reissue, reprint, stolen, ticket stub a request
6 Safety 1 Poster emergency, escape route, evacuation, fire extinguisher, fire Giving
prevention, impede,mark, passageway, patron, priority, a warning
safe, secure
7 Safety 2 Regulations absolutely, attend, circumstance, crush, gate, lock, Stressing
sheet outward, remain, stampede, steward, unlocked importance
8 Security 1 Handbook body armor, equip, handcuffs, mace, non-lethal,pistol, Giving
excerpt radio, restraints, security officer, stun gun, uniform, a reminder
weapon, zip-tie
9 Security 2 Newspaper camera, deny, identify, law enforcement database, Describing
article offender, operations center, perimeter, police, post, sector, readiness
sub-sector, surveillance system, turnstile
10 Security 3 Memo adapted seating, barrier, disrupt, fence, insurmountable, Describing
moat, mobile bridge, obstruction, pitch invasion, screen, dangerous
separate, unruly circumstances
11 Security 4 Magazine abusive, disturb, eject, helmet, intoxicated, prevent, riot, Making a
article riot gear, riot shield, tear gas, verbally assault, violent, suggestion
water cannon
12 The Medical Webpage accessible, accommodate, air conditioning, blanket, care Describing
Center for, emergency vehicle, heating, medical center, medical condition
staff, stretcher, ventilation, wheelchair
13 First Aid 1 First Aid alcohol, allergic reaction, bandage, burn, cut, defibrillator, Requesting items
guide epinephrine injector, face shield, first aid, kit, latex gloves,
sterilize
14 First Aid 2 Instruction airway, bone, broken, chest compressions, cover, CPR, Helping someone
manual elevate, faint, immobilize, pulse, rescue breathing, shock calm down
15 Announcements Email announcement, broadcaster, clarity, crowd noise, Providing
loudspeaker, microphone, PA system, sound reinforcement reasons
system, source, update, volume
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Table of Contents
Unit 6 – Safety 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unit 7 – Safety 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Unit 8 – Security 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Unit 9 – Security 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Unit 10 – Security 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Unit 11 – Security 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Unit 15 – Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
ESP_WORLD-CUP_SB3_ESP_WORLD-CUP_SB3 06/06/2014 9:49 ΠΜ Page 77
Book
Virginia Evans
Jenny Dooley
Alan Wheeler
ESP_WORLD-CUP_SB3_ESP_WORLD-CUP_SB3 06/06/2014 9:49 ΠΜ Page 78
Reading
Unit Topic Vocabulary Function
context
1 Concessions 1 Job assigned, counter, grab-and-go, hawking, mobile stand, Describing
postings mobility issue, permanent stand, position, promotional, experience
regional, service, temporary stand
2 Concessions 2 Employee buy one get one, comes with, confirm, get for, how much, Suggesting
handbook menu, order, place, serve, tip extra items
3 Concessions 3 Product carry out tray, conveyor oven, drink dispenser, fryer, Responding
descriptions hawker cooler, heat lamp, icebox, kiosk, merchandiser, to directions
trolley, umbrella, vendor tray
4 Concessions 4 Poster anti-microbial, clean, dispose, gloves, hairnet, hand Describing
washing station, handle, health code, sanitizer, trash can, order
wash, waste management, waste water, wipe down
5 Retail 1 Advertisement fan, flag, jersey, logo, mascot, merchandise, price tag, Discussing
purchase, retail, scarf, souvenir, tourist customer’s
needs
6 Retail 2 Employee bag, cashier, check, check out, customer, customer Ending a
Manual service, receipt, ring up, sale, sell, shoplifter, theft, total transaction
7 Cash Sales Employee bill, break, cash, change, coin, count back, denomination, Getting
Manual make change, register, roll, safe drop, till, traveler’s check someone’s
attention
8 POS Systems Product card reader, credit, debit, electronic signature pad, pin pad, Asking about
catalogue POS system, receipt printer, signature, swipe, terminal, payment
touch screen, transaction methods
9 Communications Handbook channel, communications, communications room, Reacting to
excerpt fiber-optic, fire alarm, handheld radio, it, network, good news
operations radio, security radio, server, support systems,
telephone system, wireless internet
10 Media 1 Memo accreditation office, cameraman, commentator, coverage, Giving
ID badge, interviewer, media officer, media, photographer, a reminder
print journalist, radio journalist, TV reporter
11 Media 2 Webpage broadcast compound, field camera positions, flash Asking for
interview, interpreting center, IT compound, locker, media directions
tribune, mixed zone, pigeonholes, press conference
room,stadium media center, TV studio
12 Hospitality Brochure catering, client, corporate sponsor, high security, Describing
Programs 1 hospitality program, hospitality village, private, restricted excellence
access, skybox, VIP, VVIP
13 Hospitality Email box, club, dining room, dining, five-star, kitchen, lounge, Giving
Programs 2 private bar, reception area, suite, tier an opinion
14 The Playing Brochure center circle, corner arc, corner flagpost, goal box, goal Asking about
Field 1 line, goal, halfway line, net, penalty box arc, penalty box, plans
penalty kick mark, touchline
15 The Playing Email divot, drainage, grass, injury, irrigation system, level, Asking for
Field 2 maintenance, muddy, paint, patch, repair, sod, turf an opinion
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Table of Contents
Unit 1 – Concessions 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Unit 2 – Concessions 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Unit 3 – Concessions 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Unit 4 – Concessions 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unit 5 – Retail 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Unit 6 – Retail 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unit 9 – Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Unit 10 – Media 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Unit 11 – Media 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
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1 Team Selection
standings
tournament
4
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●
4 Fill in the blanks with the correct words or Speaking
phrases from the word bank.
●
8 With a partner, act out the roles below
based on Task 7. Then, switch roles.
Listening
Writing
●
6 ≤ Listen to a conversation between two
fans. Mark the following statements as ●
9 Use conversation from Task 8 to fill in the
true (T) or false (F). email.
1 ___ Both of the speakers watched the match.
2 ___ The speakers’ favorite team won the match.
3 ___ The man thinks his favorite team will go to To: Karen.M@[Link]
the World Cup.
From: Steve.E@[Link]
Subject: Last night’s match
● ≤ Listen again and complete the
7
conversation.
Karen,
Fan 1: We 1 ___________ ! The score was two to I know you didn’t see the match last night because you
nothing. were at work. So I wanted to send you a quick email and
Fan 2: Yes. That’s 2 ___________ ___________ . let you know what happened. Our favorite team
Fan 1: And that’s not even the best part. We passed ______________________________________ . The score was ___________ to
several other teams in the 3 ___________ . _____________________________ . This means that _____________________
5
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4 Stadium Changes
spectators
natural grass
pitch
10
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●
4 Read the sentence pairs. Choose which Speaking
word or phrase best fits each blank.
●
8 With a partner, act out the roles below
1 natural grass / transparent based on Task 7. Then, switch roles.
A The light came right through the
___________________________ roof. USE LANGUAGE SUCH AS:
B The stadium installed a ___________________________ Did you see ...?
pitch. Why did they ...?
The old one ...
2 lighting / spectator
A It was hard to see the game because the
___________________________ was so bad.
Student A: You are a maintenance worker. Talk
B The man was a ___________________________ at a to Student B about:
football match.
• a change to a football stadium
• what you think about the change
●
5 ≤ Listen and read the newspaper article • the purpose of the change
again. When was the shadow of the roof
most noticeable?
Student B: You are a maintenance worker. Talk
to Student A about a change to the football
Listening stadium.
●
6 ≤ Listen to a conversation between two
maintenance workers. Mark the following
statements as true (T) or false (F).
Writing
1 ___ The speakers discuss the new pitch. ●
9 Use the conversation from Task 8 to fill in
the article.
2 ___ The man thinks the change was
unnecessary.
3 ___ The change was made to improve television
broadcasts.
Stadium
● ≤ Listen again and complete the
7
Improvements
conversation.
are a Success
Worker 1: Did you see the new 1 ___________ ?
Worker 2: Yeah, it looks great. But 2 ___________
___________ they replace the old one?
Worker 1: Its 3 ___________ hit the field too often.
Worker 2: That sounds good, though. There’s no
4 ___________ in the players’ eyes.
Worker 1: Oh, the shadow makes that game harder Last year, the local stadium made several
to watch. 5 ___________ ___________ you watch it improvements. They _______________________________________________
on TV. and also _____________________________________________________________ .
Worker 2: I see. And with the World Cup coming
They did this because ____________________________________________
up, a lot of games will be on TV.
__________________________________________________________________________ .
Worker 1: Exactly. That’s why the new roof is
6 ___________ . Fans are happy with the new stadium.
11
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Glossary
access point [N-COUNT-U6] An access point is place that allows a person to enter into another place.
access tunnel [N-COUNT-U5] An access tunnel is a passageway through which players enter the pitch from their
dressing room.
across [ADV-U14] To travel across something is to move from one side of it to the other.
advance [V-I-U2] To advance is to move forward or ahead.
airport [N-COUNT-U15] An airport is a place where airplanes take off and land.
aisle [N-COUNT-U11] An aisle is a passage between rows of seats.
armchair [N-COUNT-U10] An armchair is a chair that has armrests, or places for people sitting in the chair to place
their forearms.
arrow [N-COUNT-U9] An arrow is a symbol that is used to point at things or indicate direction.
ATM [N-COUNT-U12] An ATM (Automatic Teller Machine) is a machine that allows people to access their bank
accounts and withdraw money.
automatic [ADJ-U1] If something is automatic, it happens on its own with no decision having to be made about it.
backrest [N-COUNT-U10] A backrest is a part of a seat or chair that provides support to the back of a person sitting
there.
bench [N-COUNT-U10] A bench is a long, hard seat designed for holding multiple people, and usually does not have a
backrest.
beside [PREP-U14] If one object is beside another object, it is next to the other object.
block [N-COUNT-U13] A block is an area of a town or city that is enclosed by four streets.
booth [N-COUNT-U12] A booth is a small, temporary structure that is usually used to sell or display goods.
bus [N-COUNT-U15] A bus is a large motor vehicle that carries many passengers and travels by road.
bus stop [N-COUNT-U15] A bus stop is a place where buses load and unload passengers.
business seat [N-COUNT-U10] A business seat is a comfortable seat that is in a good position for viewing an event.
canopy [N-COUNT-U12] A canopy is a temporary, floorless structure that is designed to provide shade and shelter.
coach’s office [N-COUNT-U5] A coach’s office is a room in which coaches of a football team can change clothes,
shower, and meet with other coaches and players.
color code [V-T-U9] To color code something is to give different colors different meanings in a picture or a map.
comfort [N-COUNT-U7] Comfort is a quality of feeling relaxed and free from pain or annoyance physically.
cross [V-T-U13] To cross something is to go from one side of it to the other.
crosswalk [N-COUNT-U13] A crosswalk is a marked part of a road where people can walk across.
cup holder [N-COUNT-U10] A cup holder is a receptacle that is designed to keep drink cups secure, and is often built
into seating.
cushioned [ADJ-U10] If something is cushioned, it is padded for comfort.
deck [N-COUNT-U6] A deck is a level or floor of a stadium.
demountable [ADJ-U11] If something is demountable, it can be dismantled or removed from a location and
reassembled or put in position elsewhere.
direct [V-T-U8] To direct something is to control the way that something goes or works.
doping control [N-COUNT-U5] Doping control is an area in a football stadium where football players go to be tested
for any illegal or illicit substances.
draw [N-COUNT-U3] A draw is a contest that no person or team wins or loses.
dressing room [N-COUNT-U5] A dressing room is a room where players change into and out of their uniforms before
and after a match.
elevator [N-COUNT-U6] An elevator is a machine that people ride and it moves them to different levels of a building.
eliminate [V-T-U2] To eliminate something is to remove or get rid of it.
enter [V-T-U1] To enter something is to sign up to participate in it.
34
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ISBN 978-1-4715-2817-0