+ Introduction + Who is a Consumer? » Consumer Protection Act + Consumer Awarencss + Consumer Rights Consumer Courts * Consumer Fornun ase Study - 42, 12,13 Slogans 2¥,15 . Quality Standard Marks 16,39, 3 - Conclusion . Bibliography.INTRODUCTION * Rules and regulations are required for the protection of the Consumers In the marketplace. Individual consumers often find themselves in a weak pesition Whenever there is a Complaint regarling the goods or Service that has been bought, the seller tries fo shift the whole responsibility on the buyer Jt seems aa if the seller has no reponsibility one a sale is completed The corvumer movement is an effort to change this situation consumer. rights tilt i is ection} i= re6 LLLLLL © Exploitation in the marketpave happens In various ways For example, when shopkeepers weigh lev than what they Should or when traden add charges that wee not mentioned before or when odultrated /defetive goods ave sold. @ Market donot work ina pair manner uihén prduces are faw and powerful whereas conmumen purchase in sma omountt and are scattered. @ There companies with huge wealth, power and reath con monipulate the market In variows ways At times, fave Information is parsed on through the media and other sounes to attract Ccomumens @ Hence, there is need for rules and regulation to ensure protection fer cormumen.OLLLLEL Who is a CONSUMER? Under the Gnsumet Protection Act, a comuma is defined Ost Oainy peron who buys any goods for a coniideration, which has been poud or pwmbed, or partly pad and promised, or under any scheme or ckferred payment. It Includes any user of Such goods, when such uso ts made with the opp2oval of the buyet, but does not Indude a axon who obtains goods for Yesale oy any athe, Commerciad purpose. © Any penon who hires ov avail ciny Servite... wand 2 aO~LLULLL CONSUMER PROTECTION ACT Consumer Protectim Act 1986 was parsed in [986 and enfoxued fom July 1st, 1%8# with the motive fo protect the interest of consumers fom being exploited Oo by shopkeepers or markets tp maximise profits which utkimattly havm the well-being of the consumer and Souety. © Applies to all goods, Sewiees unless specifically exempted by the Central Groverhment © Covers atl Sector ie. private, public and cooperative.: ON LLL CONSUMER AWARENESS loniumer Awareness is a demonstration of ensuring the buyer knows! about the data and informatim about items, povcluts, adminishatims and buyers’ priviledges. B Comsumer Awarenen is significant with the goal that f purchasers can settle on the beast choice and settle on | | the ideal desi.* RIGHT TO SAFETY: pu Before buying, a consumer can insist on the Quality Gnd gurantee of the goods. They should ideally purchase O certified product Uke (St or AGMARK. RIGHT T) cHoosE: ee ee Gorsumer shoutd have the right fo choose fm a vantty of goods and in a competitive prive. RIGHT TD BE INFORMED: The buyers shoud be informed with ali the necessa detail, of the produit, make her/him act wise, and change the buying decision .RlgHT 1D CONSUMER EDUCATUN : mmm Comaumer Should be aware of his/her rights and avoid exploitation. Ignorance con cost them more RIGHT 70 GE HEARD: EE This means the consumer wil get due attiution fo express thei, grievances at a Suitable frum RIGHT T SEEK COMPENSATION : smn The consumer has a right t Seek vedrers against unfair ond cruel practices oy exploitation of the Comumer. Right I Health Environment Right To Redress V2 Right To Consumer Education RiGHTsOn LLLLLL * RESPONSIBILITY TO BE AWARE : pene A wmumer has to be mindful of the safety and quality of products and Services before purchasing. © RESPOWSIBIUTY TO THINK INDEPENDENTLY : amm Consumer should be well concerned aboat what they want and need and therefore make Independent cholies. © RESPONSIBILITY TO SPEAK OUT: Gn Buyers should be fearten to speak out thei4 Qyevanus and tel traders what theg exacy want © RESPONSIBILITY TO COMPLAIN : Go t's concumer’s respomibility to expres and file a Complaint about theix dissahstartim with gods or Services in a Sintere and faik manny © RESPONSIBILTY TD BE AN ETHICAL CONSUMER: They should be fair and should hot engage theniselves In any oeceptive practice. THE 8 CONSUMER RIGHTS |CONSUMER COURTS CONSUMER CouRTS - The National fongumer Dieputes Redressal Commissio (NCDRC) wa» setup In (488 under Consumer Protection Act, 1986 * Thue Courts play an important ele in ensuring justive to the wrmumen. They also settle consumer disputes by various means Including ensuring compensation for the consumer . * The consumer wuts are able 4) create ctontidene In the customers and boing about a qualitative change in thei, GV. » (ormsumer Courts offer simple poocedures , fast onurane ond les court ekpernes. * Three Stages of cormumer courts are Council at National Level, State Consumer Protection at state level and Disbict Gormumer Protection council at the disbict level. WWIIT~DGLU CONSUMER FORUM CONSUMER FORUMS are voluntary oxganisati These help consumers file cases in Consumer Courts. (pnsumer forums are various organisatims which wee formed as a result of the Comumer movement in Irolia :- © To create Qwarener among Custormen about Wimuwmer yights , Govemments give financial arsistane to consumer © (onswmer forums also represent the individuad consumes in the comaumner courts. © (onaumer forms are also Known as Conswnur protection Gund. WHIWI~DOn4LLMH CASE STUDY-4 Amitha, an engineering ate after submitting all the certificates and attending the interview of a job ina government department, did not recieve any news of the result. The oftiiials also refused to comply with her queries She therefrre filed an applicatim using the RIT act saying that it was her right fo know her result in a rtarmonable time So that she could plan her future. She wos not only inforrncd about the veasons for the deloy but also gat her call lett, for appoinment a she performed well un the interview.G~LLLELL aS STUDY- 2 Suffer Regi Mathew, a healthy boy Seclying in IX, was admitted na private clinic in kerala for the removal of tori An ENT surgeon performed the tonsillectomy pperation under general anaesthesia, §——-——- As a vosult of Imprpex anaesthesia Reji Showed symptoms of brain abnormalities because of which he was crippled fur life His father filed a Complaint in the state consumer Disputes Redrewal Commission claming compensation of Rs. 5,00,000 fr medicat negligence and deficiency, n service. The State Commissim, saying that the evidence was not Suffidint, dismissed it. Reji’s father appealed again iw the Natioal Consumer Disputes Redrensal Commission located in New Delhi. The Natimal @mmissim after looking mt the complaint, held the hospital responsible for medical negligence and directed it tv pay the compensatim. VIIIO\LLLLLE CASE STUDY-3 A Kefund Abirami, a student of Aesari Nagar, joined a tuo-year couse at a locat Coaching Unstitute for profemional cources In New Delhi. At the time of joring the coune, She paid the fees @:,61,020 a lumpsum for the entire course for two years. However , she a a decided to opt out of the couxe at the end of one year as she found that the quality of teaching was not upto the the mark. when she asked for a refund of the fee fur one year, it was denied to he. When she filed a case in the dishict consume cout, the court directed the mfitute ty refund RA. 28,000 sowing that she had the right t choose. The Institute again appealed We the State Commer Commission. The State Commission uplite the digtict court's direetim and further fined the institute Rb. 25,000 fer a fivolous appeal. Tt abo direvted the Trtitle fo pay Rs. 7000 as a compensation and litigation wst.- Or LLM = SLOGANS - @ Speak out, Speak up - Defend your rights. © Dont let Companies take Advantage - Protect Your Rights @ Your Rights, your fight - Stand up and Speak out. @ Take (one! of your Rights - Don't let them slip cg @ don't get buried, stand up for your Gomumer RightCO. LRU Take a Stand, Protect your Consumer Rights Don't get Duped, know your tomumer Right Your Fight, Your Future - Stand up and Fight Your Right, your Shield- Defend them. Dont be a Pushover - Demand your consumer rights Qon't get Trampled - Stand up fr Grswner Rightsie. oUALITY SAN aCee re Ist Mark Thdian Standards Imttute Mark FSSAI Mark Food Satety and S S a Standards Autho>ity MaveCG ALLEL Vegetarian and Nen-vegetarian Mark. NON-VEG G3 svescrise SES cae CONCLUSION It can be coneluded that both the Goverment and the comumen Should make efforts callectv t> create amwayene, about the Sight and the veapomibilitiea of the concumen and fo reduw exploitation of conaumen. India has been observing 24 December as the Natimal Comumers' Day ar on this bag. Indian Goverment enacted Consumer Protecti Act, 1986. There are about 20-25 ett organised and vewgnised comumer noups in India out of #00. In India, after Lomumer movement, conmumer awareness weve spreading very per but after the Gnumir Profe enavment o chim Aet, 1946, it pel a aki speed. though slowly In our For the ne mil egy Cee consumer a daee autive nad vats ee BaE