WORKSHEET TELEPHONING
Subject : Lintas Minat Bahasa Inggris Kelas XI
Topic : Telephoning
Purpose : Comprehend various expressions in making and taking a phone calls.
Identify the expressions in making and taking a phone calls.
Compare the usage of English expressions in making and taking a call in
other resources.
Directions : - Find the information in making and taking a phone call in in the
internet or books. Then, answer the questions below.
- You may print this worksheet and answer the question
- You may answer the questions in your own book.
Questions:
I. These are expressions usually used when you’re making a phone call.
1. Micah Information Systems. Sylvia speaking.
2. I’ll tell Mr. Seide you called.
3. It's Karen Miller here.
4. I actually wanted to speak to Maria.
5. Just hang on a moment while I make the connection.
6. I'm afraid Maria's line is engaged.
7. I'll try calling later.
8. Let me just get a pen.
9. Nice to hear from you.
10. I'm actually talking to someone on the other line.
Based on the expressions above, which expressions/sentences can be used (one question can be
more than one answer):
Questions Answers
a. to say who you are?
b. to open a conversation politely?
c. to say who you want to speak to?
d. to put a caller through to another person?
e. to say that somebody (or you) can't talk now?
f. to say you will call again later?
g. to take or leave a message?
II. There are usually two ways of saying the same thing: a formal way, or a less formal way.
Find pairs of expressions with the same meaning and complete the table.
Can I speak to Bob, please? Certainly Could I speak to Bob, please?
Thanks. What’s it about? Could you please hold?
Do you want to speak to her? Hang on a moment. Sure.
Can I just ask what it’s about? Shall I put you through to her? Thank you.
MORE FORMAL LESS FORMAL
III. Find the expressions: (one expression for each statement)
When making an appointment
When making a reservation
When you can’t hear
When you don’t understand
When you’re not sure
When the caller is speaking too quickly
When you want to finish/end
conversation
IV. Match the following telephoning phrases/words with its meaning.
Phrases/Words Meaning
1 Pick up To end the telephone call by breaking the connection
2 Cut off To be inaudible over the mobile phone
3 Hang up To press number on the phone
4 Put through To contact by telephone
5 Hold on/Hang on A call that wasn’t answered
6 Break up To interrupt a telephone conversation
7 Call back A telephone connection used to make a voice call
8 Get through When your phone has no battery
9 Speak up To return a phone call
10 Dial To answer the phone
11 Engaged/Busy To ask somebody to repeat when you don’t catch the words
12 Missed call To connect by telephone with someone else
13 Line Already being used of a telephone line or number
14 Run out To wait for a short time
15 Pardon To speak lauder