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User Support in Human-Computer Interaction

This document discusses user support for human-computer interaction. It outlines requirements and approaches to user support like command assistance and context-sensitive help. It also covers designing user support systems and issues around presentation and implementation.

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Emy
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9 views5 pages

User Support in Human-Computer Interaction

This document discusses user support for human-computer interaction. It outlines requirements and approaches to user support like command assistance and context-sensitive help. It also covers designing user support systems and issues around presentation and implementation.

Uploaded by

Emy
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Human-Computer Interaction

Chapter 6: USER SUPPORT


Dr. MOHAMED ABDALLA
[Link]@[Link]
Outlines
 REQUIREMENTS OF USER SUPPORT
 APPROACHES TO USER SUPPORT
 ADAPTIVE HELP SYSTEMS
 DESIGNING USER SUPPORT SYSTEMS

2
REQUIREMENTS OF USER SUPPORT
Availability
Accuracy and completeness
Consistency
Robustness
Flexibility
Unobtrusiveness
APPROACHES TO USER SUPPORT
Command assistance
Command prompts
Context-sensitive help
Online tutorials
Online documentation
Wizards and assistants
DESIGNING USER SUPPORT SYSTEMS
 Presentation issues
◦ How is help requested?
◦ How is help displayed?
◦ Effective presentation of help
 Implementation issues

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