RASHIDA MACK

CONTACT: 678.525.4187 EMAIL : RASHIDAMACK1@[Link]

WORK EXPERIENCE

USBank , Alpharetta, GA March 2021– Present

Settlement Specialist 2
• Responsible for day to day securities operations on credit, debit transactions and fees on
vendor accounts
• Performs real time balancing of Oracle Journal Entries
• Participate in daily, weekly, and monthly trading activity for Accounts Receivable/Payable.
• Coordinate with counterparts to resolve invoice reconciliation discrepancies in a timely and
proactive manner
• Ensures activity is recorded accurately in general ledger/check list
• Pull, review, and prepare daily reporting and files to prepare and upload journal entries
within daily required deadlines.
• Knowledge of payment system transaction flows
• Daily use of Excel (PIVOT Tables, Vlookup)
• Identify, recommend, and implement process improvements
• Ability to multi-task, grasp complex issues and resolve, pays close attention to details
• Cross trained on multiple Settlements for back up support
• Meets month/year end deadlines

Jones Lang LaSalle, Alpharetta, GA July 2020– March 2021

AP/AR Specialist
• Prepares reconciliations daily for high end Commercial property tenants and for
internal/external finance department(s), utilizing VLOOKUP and formulas
• Review/Research lease contract agreements, and numerous systems regarding
tenant/client payments for monthly rent, utilities, monthly/annual tax obligations (JDE
Oracle), and legal authorized signatures, dates, etc.
• Cash Receipt/Manual Billing (MBA) entries. Cash application (ACH, Lockbox, Deposit,
Wires) analyzation. JDE Oracle system
• Responsible for compliant and accurate account documentation/handling, updates, and
efficient email response for request( Invoices, Ledgers, Tax Support documentation
• Manage account collections, and follow up to address outstanding balances
• Manage Daily Cash entries spreadsheet, General Ledger (GL), AR Executive Summary
Report and communicated effectively on identified issues w/ V.P. of Accounting
• Trained and supervised onboarding associate(s) to successfully complete daily tasks ( MS
Teams, PowerPoint)
 • Assisted with maintaining and providing support documents for month and year end close
(PIVOT Tables, Vlookup, SUM IF Statements)
• Invoice preparation, upload, and coding in JDE Nexus
• Communicates with Vendors regarding remittance details and account balances reflected in
Nexus through Outlook
Invoice audits completed within JDE

CAN Capital, Kennesaw, GA November 2019 - April 2020

Compliance Analyst
• Create and document reporting of the testing and monitoring procedures for business teams
and Sales Partner screening (Streamlined data research using VLOOKUP, SUM IFS,
PIVOT Tables)
• Perform compliance testing and monitoring of Internal business teams to ensure policies
and procedures were followed (EIS)
• Complete ongoing screening/review of new and existing sales partners (Websites, litigation
(if applicable ), contracts and business complaints)-Credit Report, W9, TIN, SSN, Business,
License Validation (Lexus Nexus, Credit Bureau Research, Word Documents)
• Draft Customer Correspondence (including: responding to subpoenas)
• Participate in internal and external audits for bank and management team (Business and
Legal)
• OFAC and FinCEN 314(a) scrubs (WatchDog)
• Knowledge and understanding of FINRA
• Communicated with CCO with transparency on issues and gaps identified through the
escalation process for remediation
• Managed tracking for all new Partner training completions/acknowledgements, onboarding
documents, and contact information.

Jones Lang LaSalle, Alpharetta, GA October 2018 – October 2019

AR Specialist
• Prepares reconciliations daily for high end Commercial property tenants and for
internal/external finance department(s), utilizing PIVOT Tables/VLOOKUP
• Review/Research numerous systems regarding tenant/client payments for monthly rent,
utilities, and monthly/annual tax obligations
• Cash Receipt/Manual Billing (MBA) entries. Cash application (ACH, Lockbox, Deposit,
Wires) analyzation. (JDE Oracle)
• Responsible for compliant and accurate account documentation/handling, updates, and
efficient email response for request( Invoices, Ledgers, Tax Support documentation )
• Manage account collections, and follow up to address outstanding balances
• Manage Daily Cash entries spreadsheet, General Ledger (GL), AR Executive Summary
Report and communicated effectively on identified issues w/ V.P. of Accounting
• Trained and supervised onboarding associate(s) to successfully complete daily tasks
• Assisted with maintaining and providing support documents for month and year end close
Priority Payment Systems, Alpharetta, GA October 2017 – October 2018
Settlement Analyst
• Prepared reconciliations daily for external Merchants and internal Departments (Legal,
Client Services, Collections/Third Party Settlement) requests, utilizing Sum If Statements,
and VLOOKUP
• Reviewed and Researched numerous transaction descriptions, amounts, reject codes and
reasons (Payment Application - ACH, Credit Card, Lockbox); using First Data, TSYS, and
Green Screen.
• Utilized CARS, TSYS, and First Data to managed merchant statements, refunds, holds,
release of funds, recoveries, DDA updates, and balances.
• Responsible for compliant and accurate account documentation/handling, updates, and
efficient email response for request, placing/removing holds, releases and recovery of
payments via credit cards, mail check payments, ACH Debits/Credits
• Managed Merchant Reserve available balances within the CARS system

Bank of America, Kennesaw, GA October 2008– July 2016

Quality Analyst
• Identified trends, monitored calls, targeted skills, and provided effective coaching to
associates to help improve overall customer experience and quality control of Collections
Services
• Provided recommendations to enhance current policies and procedure based on
observations
• Monitored Customer Complaints to ensure appropriate follow ups were completed to maintain positive
customer relationships, and tracked resolution outcome(s)
• Reviewed multiple sites and line of businesses to avoid operational risk including:
Customer Escalations Unit, Wealth Preferred Collections Unit, Consumer, Business
Lending, Large Corporate (including BOA T&E), Vendor (Systems: NICE, MS Office
applications including Excel, Power Point, Word, Outlook, Access)
• Assisted with new hire training for the Quality Review Team supporting 15+ associates

Key Acheivement:
* Finished in the top 10 percentile at 99.62% quality and 99.40% compliance rate in 2013

Bank of America, Richmond, VA March 2009 – January 2010

Reage Coordinator
• Reviewed daily program submissions for documentation and information to ensure meeting
compliance guidelines for internal repayment programs and adjustments
• Presented information weekly to teams of 20+ associates to discuss updates on form
changes, qualifications and new guidelines
• Sought expertise of specialists to identify best demonstrated practices and trends to
establish consistency when completing program submissions

Bank of America, Richmond, VA October 2008 March 2009

Senior Account Manager
 • Managed a monthly book of business with 70+ accounts
• Managed and mitigated loss on high risk delinquent credit card accounts and lines of credit
• Built rapport with customers while maintaining Bank of America values and building
customer confidence; Relationship Management

TECHNICAL SKILLS
Accelerate Excel Program Completion, Smyrna, GA.
Pivot Tables, IF Statements, VLOOKUP, Cell Referencing, Data Analysis, Nested Formulas

EDUCATION AND ACCREDITATION

State University of West Georgia, Carrollton, GA

Bachelor of Science, Economics