YOUR
DATA GUIDE
THIS USER GUIDE WILL GIVE YOU DETAILED INFORMATION ABOUT CELL C’S
BROADBAND DATA PRODUCTS AND HOW TO MAKE THE MOST OF THESE
CONTENTS:
1. RICA
2. Mobile Broadband
3. International roaming
4. Coverage
5. Installing your USB Speed Stick
6. Making your first internet connection
7. How do I check my account balance?
8. Usage Statistics
9. Sending and Receiving SMS
10. Recharge your account
11. What if I recharge while I still have airtime value?
12. Buying data bundles
13. Using your data SIM in a cellphone
14. Your Service Provider
15. Important numbers to remember
16. Safety instructions
17. Sim swop
18. What to do if you lose your usb Speed Stick and sim or become a victim of theft?
19. Troubleshooting guide
20. Out of box failure (OBF) rules
1. RICA
You must RICA your SIM number in terms of the Regulation of Interception of Communications and
Provision of Communication-Related Information Act (RICA).
Register your details at any Cell C store or participating outlet. You must bring the following documentation with you
in order to have your SIM card registered:
• green bar-coded ID book or passport
• proof of physical address (such as a lights and water account or retail account which is not older than
three (3) months)
RICA for contract customers is automatic on signing of your contract.
2. MOBILE BROADBAND
Mobile Broadband from Cell C is powered by the latest generation cellular broadband technology (GPRS/EDGE/3G/
HSPA+900/2100).
Your SIM has already been activated for Cell C broadband.
3. INTERNATIONAL ROAMING
As a contract customer, you can stay connected and use your Cell C data service while travelling outside of South
Africa. Before you travel, you need to check whether Cell C has a roaming partner in the country of your destination
as well as the roaming costs in that country. Next, you will need to call your Service Provider at least a week before
your travel and request permission to roam. In some cases you may be asked to pay a deposit in order to be able
to use your service abroad. Visit [Link] or [Link] for an updated list of countries in which you can
roam. We will notify you if you have to pay a deposit and how much the deposit will be.
PLEASE NOTE (Cell C broadband and International Roaming):
Your included data bundle DOES NOT apply to international roaming usage.
Please note that while roaming on foreign networks, you will be charged at the applicable data tariff imposed by the
network on which you are roaming. You need to be aware that data charges, when roaming internationally, can be
very different per country and local operator . International data usage can therefore lead to substantial charges
being added to your account should you use large amounts of data.
You should check the roaming tariffs before you leave South Africa. While using your Data SIM abroad for general
surfing and text based e-mail usage will lead to moderate charges being levied, heavy data usage (including but not
limited to Audio and Video streaming or file sharing and downloading etc.) will lead to substantially higher charges.
To avoid excessive charges, please consider the content and size of the attachments that you wish to download.
Should you require further information, please call Customer Care on 140 from your Cell C cellphone number or
084140 from any other phone.
4. COVERAGE
For the latest details of our coverage please consult our interactive coverage map which you can access on the
Cell C Connector by opening the ‘Networks’ drop down menu or by visiting [Link].
5. INSTALLING YOUR USB Speed Stick
Follow these simple steps to install your USB Speed Stick and you’ll be on your way:
• RICA your SIM card. You will not be able to use your SIM card unless you have registered your SIM card
• Insert your SIM card into your USB Speed Stick or other broadband device. Please refer to the Quick Start
Guide that came with your USB Speed Stick
• Insert your USB Speed Stick into your computer
• Install the Cell C Connector
• Restart your computer
6. MAKING YOUR FIRST INTERNET CONNECTION
• All Cell C settings have already been configured on your computer
• Press the ‘Connect’ button in the Cell C Connector
• Open your preferred Web Browser
• Don’t forget to disconnect to avoid unwanted usage
• To disconnect simply press the ‘Disconnect’ button in the Cell C Connector
7. HOW DO I CHECK MY ACCOUNT BALANCE?
• In the Connector go to the ‘Account Tab’
• Press ‘Check’ to check your account balance
• Your balance will be displayed (Airtime/SMS/Data Balances) in the response window
8. USAGE STATISTICS
The statistics information includes the connection duration, upload and download rates, and uploaded and
downloaded traffic of the current connection.
• This information can be found on the ‘Usage’ tab on the Cell C Connector menu
• Please note that the statistics are only an approximation of actual usage
9. SENDING AND RECEIVING SMS
• Select the ‘Message’ icon on the Cell C Connector menu
• Select the ‘New Message’ icon, then enter the cellphone number of the person to whom you’re sending the
message
• Type in your message
• Press ‘Send’
• A red Message icon indicates that you have new message/s
• Click onto the ‘Message’ icon to open your new messages
10. RECHARGE YOUR ACCOUNT
• You can purchase your account on the Cell C connector Interface
• You can purchase a recharge voucher from any Cell C outlet countrywide, internet, telephone banking or
• at your nearest ATM
• On the Account Tab, enter the Voucher Pin found on the back of the recharge voucher, then press ‘Recharge’
your account
• You will then receive confirmation of the successful recharge and the credit available. Confirmation will be
displayed in the Response window on the Account Tab
NB: If you don’t know your cellphone number simply, press the ‘Check’ customer information on the Account Tab.
Please Note: The Recharge function in the Account Tab is only for prepaid and top-up customers.
11. WHAT IF I RECHARGE WHILE I STILL HAVE AIRTIME VALUE?
If you recharge while you still have airtime value, the value of your new recharge voucher will be added to the balance
left in your Cell C account. Remember all airtime has a reasonable validity period.
12. BUYING DATA BUNDLES
• Data bundles can be purchased on the USB Speed Stick interface. These can be purchased on the Account
Tab by simply entering the Rand value amount you would like to buy for
• You can only purchase data bundles when you have sufficient airtime
• To view data bundles tariffs simply go to ‘Click here to view the data bundles’. All this can be done
on the ccount tab
Please Note: Data bundles can be purchased by prepaid and top-up customers.
13. USING YOUR DATA SIM IN A Cell PHONE
Your SIM card also allows you to make voice calls when used in a cellphone. Please note that all calls made from this
SIM card will be charged according to the ‘all-day’ price plan.
14. YOUR SERVICE PROVIDER
Your Service Provider is the company which is responsible for marketing Cell C services, billing, setting credit limits
and offering every necessary support. If you ever experience difficulties, your Service Provider is your first point of
contact:
Cell C Service Provider:
• 140 (free from your Cell C cellphone)
• 084 140 (from another phone)
Altech Autopage Cellular: 0860 232 424
Nashua Mobile: 0861 412 412 (from any other phone)
15. IMPORTANT NUMBERS TO REMEMBER
Emergency 112
Mailbox 144
Cell C service menu 141
Directory enquiries 146
Cell C call centre: 140 or
084 140 (from another phone)
Cell C Quick Info Line: 147 or dial *147#
NB: All the above numbers (except for 084140) must be dialed from a Cell C cellphone
16. SAFETY INSTRUCTIONS
Please remember the following points of safety:
• Keep your PIN and PUK in a safe place
• Don’t reveal your PIN number to anyone
• Don’t remove your SIM card from your USB Speed Stick
• Don’t allow your SIM card to become wet or exposed to weather or harmful substances
• Keep your IMEI number in a safe place (International Mobile Equipment Identity is the USB Speed Stick
identification number)
17. SIM SWOP
In the event that your SIM card is lost or stolen, simply purchase a new starter pack, contact our call centre and
activate the new pack on your existing cellular number.
Follow these easy steps:
1. Purchase a new starter pack from any participating outlet
2. Dial 084 140 from a landline or a cellphone
3. Have the following ready when you call:
• Your ID number
• Last recharge information
• New SIM card serial number
4. After speaking to an agent wait 24 hours before inserting your new SIM card into your USB Speed Stick
18. WHAT TO DO IF YOU LOSE YOUR USB SPEED STICK AND SIM OR BECOME A VICTIM OF
THEFT
• Call 084140 and ask the agent to temporarily deactivate your SIM card
• Note that you can get your existing cellular number with a SIM swop
• If you would like to blacklist your USB Speed Stick:
• Report theft or loss of the USB Speed Stick to the South African Police
• Get a case number from the South African Police
• Contact the call centre and ask for a blacklisting form
• Complete the blacklisting form and fax this back to 08414329
19. TROUBLESHOOTING GUIDE
You can call our call centre if you are having trouble installing or using your USB Speed Stick.
Or you can try the following:
• Software from other networks/devices may be incompatible with your Cell C USB Speed Stick. Uninstall all
other Speed Stick/dongle software, then restart your computer and re-install the Cell C software
• Check that any anti-virus, security or firewall software installed on your computer isn’t blocking the
installation of the Speed Stick
• Check with your network administrator that you have the necessary permissions to install new software. This
will only apply if your computer is normally connected to a LAN such as work or university
• Make sure that you have the latest Windows or Mac operating system updates installed on your computer
• If you receive the following error message, ‘The device has been disconnected or is unavailable’, plug your
USB Speed Stick into a different USB port. Unexpected results can occur if your USB Speed Stick is not
getting enough power from the USB port it is plugged into
• If your USB Speed Stick is not recognised by your computer, please try a different USB port. If this is not
successful then please have your computer checked by an authorised service agent
20. OUT OF BOX FAILURE (OBF) RULES
In the event of your USB Speed Stick failing to operate properly according to manufacturer specifications, Cell C will
replace the unit providing the following criteria is met:
• The failure is reported within 7 days of purchase to your original point of purchase
• A copy of the proof of purchase is attached
• There are no visible signs of liquid or physical damage
• The complete unit is in it’s original packaging including all accessories, manuals, brochures, CD’s, plus the
IMEI number on the package must match the USB Speed Stick IMEI