UNIVERSITY OF DHAKA
DEPARTMENT OF INTERNATIONAL BUSINESS
SEMESTER: Fall 2022
MBA (EVENING) Program
Prepared by:
Name ID
S M Galib Al Nayim 801928015
Prepared For:
Abu Hena Reza Hasan
Professor
Department of International Business
Course Title: Operations Management, Course Code: (EIB-518/523)
Date of Submission: 19/12/2022
In this essay Quality management considered as the way in which an organization determines and
implements systems to ensure that quality, in the sense that specifications are met, are achieved.
The way to define quality management more broadly as all activities of the overall management
function that determine the quality policy, objectives and responsibilities, and implement them by
means such as quality planning, quality control, quality assurance and quality improvement within
the quality system.
Zareen Tasnim Omar has always had a knack for baking ever since she was a child. It was
therapeutic for her, and watching videos of the mirror glazing and batter mixing would calm her.
Learning from Instagram videos and YouTube tutorials, she began experimenting as she grew
older. It was in university that people around her started noticing Zareen's skill at baking. With the
support of friends and an intimate close network, all brought together with a heartfelt passion,
Zareen's story began as she birthed Kavazo. The name 'Kavazo' is unique in that it combines
multiple languages. In Arabic, 'kava' means beverage and in Hungarian, the word 'kávézó' means
cafe or coffee shop. So, with a little personalisation, a fitting name unique to Zareen's own baking
identity was formed. Zareen's intention behind such a unique name was to create a recognizable
brand specific to her, and her work.
Kavazo was conceptualised and with Zareen's determination, was launched in March, 2020. With
the pandemic at its peak then, and Zareen's refusal to let her passion project die out, Kavazo which
was supposed to be a coffee place, started operating as a cloud kitchen. Then, by reaching out to
their close network, she and her partner Nur Elahi Razin began garnering the love and support —
if not a cult following — for their desserts.
Offering assorted dessert boxes which could be customized, word about the Kavazo's scrumptious
desserts spread quickly. Until today, their assorted dessert boxes have become Kavazo's identity.
These boxes came in varying sizes and can be customized or bought premade. Their light, fluffy
choux pastry, filled with flavored cream, the rich and delicate cake slices of salted caramel, mousse
and many more, leaves one wanting more.
Kavazo prides itself in quality and consistency. "I don't like using seasonal products. What happens
when the ingredient is out of season? That's not consistent," says Zareen. All the ingredients used
are freshly outsourced such that it is available despite the season, and so, they can consistently
keep reproducing the desserts on a regular basis. She further adds, "My main focus is consistency
and quality. These two things I cannot compromise. For me, it is not about the money, it's about
giving the customer something I am proud of, and something they will love." Focusing on quality
and taste, and of course consistency, Kavazo makes everything fresh in batches thrice a day. So,
ordering a cake from them would require at least a 36-hour notice.
As of now, Kavazo's outlet is situated on the ground floor of Suvastu Jahanara Square in Banani.
They only offer pick-ups,delivery services, cater to theme parties, and make customised cakes. In
the future, Zareen and Nur hope to make Kavazo a full cafe with savory and sweet food, with
coffee and traditional cafe food.
Zareen's passion for her baking is monumental. As a working mother, the support of her friends
and family have played a great role in making Kavazo what it is today. She is focused on making
Kavazo blossom into her dream — "This brand was made from love. Not for the money."
At Kavazo Quality management is seen as a strategic tool to improve organizational performance
in both large and small outlets. It is sometimes referred to as strategic quality management, total
quality management (TQM) or simply put quality management the quality management practices
today simply represent sound management practices and that practices once regarded as quality
management activities are now viewed as generic management activities.
These systems have been established to assure food safety, and are subsequently called “safety
assurance systems”. These include Good Hygiene Practices (GHP), Good Manufacturing Practices
(GMP) and Hazard Analysis and Critical Control Point (HACCP). Good Manufacturing Practices
(GMP) is a set of guidelines specifying activities to be undertaken and conditions to be fulfilled in
food manufacturing processes in order to assure that the food produced meets the standards of food
safety. Similarly, Good Hygienic Practices (GHP) constitute a set of guidelines specifying
activities to be undertaken and hygienic conditions to be fulfilled and monitored at all steps of the
food chain in order to assure food safety. Hazard Analysis and Critical Control Point (HACCP) is
currently defined by the Hygiene Rules 93/43/EEC in the production line of food. d safety
management systems are much more likely to be effective if they are owned by all in production
and management. Hazard Assessment of Critical Control Points (HACCP) aims the identification,
evaluation and control of steps that are critical to product safety in the food technological chain.
The followings are the seven principles of HACCP which are followed in Kavazo Banani to
maintain regular quality measurement.
7. Establish [Link]
Documentation Analysis
6. Establish
2. Identify CCps
Verification
3. Establish
5. Establish
target levels and
Corrective action
critical limits
4. Establish
Monitoring
System
The Effect of Quality Management Systems on the Performance of Food Processing Firms in Kavazo Banani
Establisg Determ List all potential
Criticval ine
CCPs Hazards.
limit
On site Conduct
Assemble verificatio
HACCAP Team n of flow Hazard
chart analysis
Docume
Establish ntation
Varification and
procedures Record
keeping
Construc
t Identify
Establish process
delivery process
intended
flow use
chart
Information is a critical enabler for quality management. More and more successful companies agree that
information technology and information systems are keys to their (quality) success and this is how they
maintain their quality management system in the organization.