LIST OF

Module
LESSONS1: Gaining Experience
Module 2: Customer
Satisfaction
Module 3: Products and
Process
CONTENT
Module 4: Job Interviews and
Careers

Revision
ENGLISH FOR SPECIFIC PURPOSES 1
 LIST OF UNITS FOR THIS COURSE
MODULE 1: GAINING EXPERIENCE (Unit 1)
MODULE 2: CUSTOMER SATISFACTION (Unit 2)
MODULE 3: PRODUCT AND PROCESS (Unit 3)
MODULE 4: JOB INTERVIEWS AND CAREER (Unit 4)
 FINAL TEST
PART I. LANGUAGE KNOWLEDGE
Q.1. match the words/phrases with their correct definitions. Write
your answers on the answer sheet.
Q.2. Fill in the numbered blanks with the correct words /phrases given
in the box. Write your answers on the answer sheet. (8 blanks-12
words)
PART II. LANGUAGE USE
Q.3. Read the following passage and answer the questions briefly.
Write your answers on the answer sheet. (5 questions)
Q.4. Translate the following sentences into vietnamese. Write your
answers on the answer sheet. (2 sentences)
Q.5. Complete the following incomplete sentences between 6 and 12
words. You have to use your own words. Write the completed
sentences on the answer sheet. (3 sentences)
1 ABOUT BUSINESS
2 VOCABULARY
3 GRAMMAR DETAILS
4 SPEAKING
5 WRITING
FOR EACH
6 CASE STUDY UNIT
 REVIEW 3
REVIEW 3
PRODUCT AND PROCESS
1. FILL IN THE MISSING LETTERS TO COMPLETE THESE BUSINESS EXPRESSIONS.
1 pur a product (= buy a product)
2 sh_ _ the goods (= send the goods)
3 manu -a product (= make a product)
4 asse the parts (= put the parts; together)
5 deli the goods (= take the goods to a place)
6 distr the goods (= supply the goods from a central place)
7 pack a product (= put a product in a suitable box)
8 a logi--provider (= a transport company)
9 sell to the e_ _ us_ _ (= sell to the customer in a shop)
10 integ----the processes (= connect the processes so that they work better)
11 distribute to the reta s (= send to the places where consumers buy things from)
12 lab costs (= the money paid to factory workers
2. Match beginnings 1-6 with endings a-f to make expressions about how a factory works.
1 deliver the materials
2 run out of materials
3 purchase materials
4 package the goods
5 make or assemble the goods
6 inspect the finished goods

a) from a supplier
b) on a production line
c) if stock is not managed carefully
d) and test them using special equipment
e) to the factory, ready for use
f) and take them to an off-site distribution centre
2. Match beginnings 1-6 with endings a-f to make expressions about how a factory works.
1 deliver the materials
2 run out of materials
3 purchase materials
4 package the goods
5 make or assemble the goods
6 inspect the finished goods

a) from a supplier
b) on a production line
c) if stock is not managed carefully
d) and test them using special equipment
e) to the factory, ready for use
f) and take them to an off-site distribution centre
3. Put the actions in Exercise 2 in the order they usually happen.

□□□□□□
4. Underline the correct preposition in italics.
1 Sales this Christmas were disappointing: 10% above/below/next to target.
2 Sales last quarter were good: 10% above/on top of/in front of target.
3 There is no direct flight behind / between/in London and Stuttgart.
4 When you are doing a presentation, don't stand at/under/in front of the screen.
5 I'll meet you on / in / at the bus stop - please wait for me there.
6 Visitor parking is between / behind / next to the office.
Drive round the building and park at the back.
5. Underline the correct verb form in italics.
How perfume is made
Perfumes, also called fragrances, (1) traditionally make/are traditionally made using raw materials like leaves,spices,
herbs, flowers and fruit. Alcohol and (2) also use / are also used to dilute perfumes and soften the smell.
First, all the ingredients (3) bring / are brought to a manufacturing centre. Here, the oils (4) extract / are extracted and
any synthetic fragrances that do not occur naturally (5) make / are made. Extracting the oils (6) does /is done by
specific methods, for example, by using steam.
Next, scents (7) blend / are blended together in different quantities to create different perfumes. Cosmetics companies
(8) keep / are kept this information secret.
To create the particular strength of perfume, alcohol (9) adds / is added. Some of the best perfumes (10) store /are
stored for a long time to create stronger scents.
When the perfume is ready, it (11) packages / is packaged and shipped to distributors and retailers. As in any other
industry, the Internet (12) offers/is offered lower prices than stores, and cosmetics companies control online sales
carefully to protect their margins.
6. Match beginnings 1-8 with endings a-h to make expressions for presenting a process.
1 Thank you for a) all, ...
2 Well, first of b) to tell you ...
3 I'm here c) start by explaining how ...
4 I'd like to d) inviting me ...
5 Are there any e) the next stage, ...
6 Id like to finish f) is shipped...
7 Moving on to g) questions so far?
7. Complete the sentences from a presentation with the expressions from Exercise 6.
1 ……….here today.
2 ……….a distribution centre works.
3 ……….what a distribution centre is.
4 ……….the distribution centre has millions of products in stock, all in one place.
5 ……….No? All right, let's continue.
6 ……….in the process: when you place your order with the store, a picking list is sent to the
distribution centre.
7 ……….and an email is sent to confirm the shipment date.
8 ……….that your goods are shipped only a few hours after we receive your order.
8. Complete the instructions with the phrases in the box.
Be careful not to Don't forget Make sure Remember to
Instructions: Returning merchandise
1 Your product must be returned in its original packaging.
……….include all accessories, cables, etc.
2 Enclose a copy of the invoice or delivery note.
……….send the original documents.
3……….to mark the box with your RMA (return merchandise authorization) number.
4……….the product is returned postage paid and insured.
 REVIEW 3
REVIEW 4
JOB INTERVIEWS AND CAREER
2. Match the pairs of words or phrases that have a similar meaning.
1 abroad a) ready to support someone
2 career path b) apprentice
3 CV c)difficult to please
4 degree d) in another country
5 demanding e) knowledge and skills
6 entry-level f) low-level
7 experience g) resume
8 grew up h) spent your childhood
9 internship i) stages of your working life
10 loyal j) strong points
11 strengths k) university qualification
12 trainee 1) work placement
3. Complete the text with words 1-12 from Exercise 2. Use each word once.
I (1)…………. in London but I went to university in Scotland. I did a (2),………..in business
administration at Heriot-Watt University. As part of my university studies, I did an (3),………..in the US. It
was a very good way to gain (4),………..At first, I couldn't find a job in the UK, so I worked
(5),………..for a year to earn money and improve the work experience' section of my (6),………..When I
returned to the UK, I found an (7),………..job as a management (8),………..This job was difficult because
my boss was very (9),………..but this helped me to discover my real (10),………..and weaknesses. After a
few months, I left that company because things weren't going well. I know I wasn't (11)………..but I
couldn't see a (12)………..for me if I stayed there.
4. Complete the exchanges with the correct past simple form of the words in brackets (positive,
negative or question form).
1 A:………..(she/get) her job thanks to family connections?
B: No, ………..(she/just/get) lucky.
2 A:………..(she/make) a good impression in her interview?
B: Yes,………..(she/make) a good impression.
3 A:………..(she/take) a risk by emailing the interviewer directly?
B: Yes, ……….(she/want) to get his attention.
4 A: ………..(she/do) any phone interviews?
B: Yes, and.………..(they/go) very well.
5. Complete the sentences with the past continuous or past simple form of the verb in brackets. In
each sentence, use each tense once.
1 While I……(check) the figures on the spreadsheet I (notice) that the sales total for spreadsheet for June
was incorrect.
2 When I……(join) the company they ……(already/expand) their activities in Central Europe.
3 The negotiations……(go) very well until their boss……(tell) them to stop talking to us.
4 The finance director suddenly……(resign) from the company while the auditors……(check) the
accounts.
6. Match the beginnings and endings of the interview questions.
1 Why did you apply a) and weaknesses?
2 How do you feel about b) you would like to ask?
3 How do you see your future c) communication skills?
4 What are your strengths d) in five years' time?
5 How good are your e) for this job?
6 Do you have any questions f) working abroad?
7. Match the beginnings and endings of the replies to interview questions.
1 Id like to help a) to be in a management position.
2 In five years' time, I intend b) the company to develop,
3 I agree with you c) at managing my work,
4 Well, perhaps you're d) up to a point, but...
5 I'm quite good e) things at the last minute!
6 I don't enjoy doing f) right, but...
OUTPUT
 Class Material

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