PASSENGER BOARDING
GREETINGS
CA: Ohayou Gozaimasu, Irasshaimase, Gotoujou Arigatou Gozaimasu
(Good morning, Excuse me, Welcome Aboard)
CA: Gotoujou Ken O Omise Kudasai
(May I check your boarding pass please?)
PAX: Nijuuni A Wa Doko Desu Ka
(Where is..)
CA: Oh Nijuuni A wa Kochira / Achira no tsuuro o migi / hidari he douzo
(This / That aisle on your left or right)
Add: Madogawa / Tsuurogawa de gozaimasu
(Window or Aisle side)
NEXT SCENE: UPPERDECK
PAX: Nana juu ni B wa doko desu ka?
(Where is..)
CA: Nikai Desu, Kaidan o goriyo kudasai
(2nd floor, upperdeck)
LOST PAX (pag di alam ni passenger or nalilito)
PAX: Nijuu ni A wa wakaranai
(Where is.. I don’t know)
CA: Gotoujou ken o omise kudasai?
(May I see your boarding pass please?)
(pinakita kunwari)
CA: Kochira wa madogawa / tsuurogawa desu
(This is on the window / aisle side)
Add: Kochira he douzo
(This is way please)
CA approaches a PAX who is looking for his / her seat
CA: Shitsurei Itashimasu okiya ku sama sazeki bangou wa nan desu ka?
(Excuse me, what is your seat number?)
PAX: Nijuu ni A desu
(It is..)
CA: Kochira / Achira he douzo
(This way please)
Add: Kochira wa madogawa / tsuurogawa desu
(This is the window / aisle side)
CA assists a special pax (WHCR, BLND, INCP, FAMS, YTPA)
CA: Otetsudai Itashimasu, Kochira he douzo
(Let me help you, this way please)
BAGGAGE HANDLING
(Pag YES ang sagot ni passenger)
CA: Shitsurei Itashimasu, kochira wa okiyakusama no onimotsu desu ka?
(Excuse me, is this your luggage?)
PAX: Hai
(Yes)
CA: Hai kashiko marimashita. Ue no tana niirete itadakimasu
(Yes, got it. Kindly put in the overhead bin)
OR
CA: Hai, kashiko marimashita. Zaseki no shita ni oite itadakimasu
(Yes, I understand or I got it. Kindly put it under the seat infront)
(Pag puno na ang overhead bin)
PAX: Tokorou ga nai
(There’s no space)
CA: Moushibaraku omachi kudasai
(For a while) *in a polite way
Add: Omatase itashimashita. Koshira he douzo
(I’m sorry for waiting. Please come/take this way)
(Pag NO ang sagot ni passenger)
PAX: IIE
(No)
CA: Moushiwake Gozaimasen
(I’m sorry)
BAGGAGE HANDLING
EMERGENCY EXIT
CA: Shitsurei Itashimasu, kochira wa hijouguchi desu. Okyakusama no onimotsu wa ue
no tana ni irete itadakimasu ka.
(Excuse me. This is the emergency exit. Place your luggage in the overhead bin)
PAX: Mou ippai desu
(It’s already full)
CA: Moushiwake gozaimasen. Anzen no tame onimotsu o irenaite kudasai okyakusama
no onimotsu o atsukatte moraemasu ka
(I’m sorry. For safety, please stow your belongings and fasten your seatbelt)
PAX: Hai
(Yes)
(Pag WALA sagot ng passenger)
CA: Kichouhin wa arimasu ka?
(Do you have any valuable things?)
PAX: Arimasen
(I don’t have)
CA: Arigatou Gozaimasu
(Thank you)
(Pag MERON sagot ng passenger)
CA: Kichouhin wa arimasu ka?
(Do you have any valuable things?)
PAX: Arimasu
(I have)
CA: Kichouhin o totte kudasai
(Please take your valuable things)
ELECTRONIC DEVICES
Deshikiki (Electric Devices)
● Rapputoppu (Laptop)
● Gemu (Game)
● Taburetto (Tablet)
● Dibuidi (DVD)
CA: Shitsurei itashimasu,____ denshikiki no suicchi o ofu ni shite kudasai
(Please turn off the ___ switch)
PAX: Hai
(Yes / ok)