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Performance Management System Guidelines

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0% found this document useful (0 votes)
442 views2 pages

Performance Management System Guidelines

Copyright
© All Rights Reserved
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  • Perspective
  • Practices

Key Area: Human Resource Management

HR Policy No.: 09
Systems.
Sub Key Area: Performance Management
Authorized By: Head- HR
System.

I PERSPECTIVE:

To provide for a policy framework so as to bring greater validity and reliability to the
measurement of the performance of employees and also to assess their development needs for
superior and stretch performance.

II POLICY:

2.1 The company is committed to fostering a performance oriented work culture and for
this it will strive towards setting up an effective and ongoing Performance
Management System.

2.2 The Performance Management System will have four major area of emphasis.

 Performance planning exercises at the individual, functional, divisional and


organizational level.
 Performance review.
 Potential for further growth.
 Career development.

2.3 The PMS shall revolve around measurable results to the extent possible.

2.1 The entire exercise of performance evaluation shall be objective, fair, free of personal
prejudice and consistently constructive.

III. PRACTICES

3.1 Performance planning exercise shall start by 15 th January every year. Based on roles
& responsibilities and job description of team members, the Key Result Areas (KRAs)
for the next Financial year will be worked out by the departmental head and the
employee.

3.2 The departmental heads shall submit the JD (Job description) and KRAs (Key Result
Areas) of their team members to the management latest by 15th March every year.

3.3 These Key Result Areas will form the basis of overall performance targets of
employees for upcoming Financial Year.

3.4 The performance plan and established KRAs will be reviewed half yearly i.e. in the
months of September and March.
3.5 The first half yearly review (due in Sept.) will be done by the departmental head along
with the employee.

3.1 For second review, the HR department shall send the Performance Evaluation Form to
the Departmental Head in the last week of March.

3.7 The performance evaluation form shall comprise of self- evaluation (to be filled in by
the appraisee) and L1 / L2 review (to be filled in by his Immediate superior and
departmental head).

3.8 The appraisee should make an honest self-evaluation before having a discussion with
the superior. Subsequently, the superior shall call the appraisee for the performance
review meeting and discuss performance at length and record the conclusions of the
discussion.

3.9 The assessment must be based on performance and behavior on job, which requires
specific facts to be recorded before arriving at qualitative evaluation of employees.

Common questions

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The performance review process involves setting Key Result Areas (KRAs) followed by half-yearly reviews conducted in September and March. The first review involves the departmental head and the employee discussing the performance based on predetermined KRAs. For the second review, the HR department sends the Performance Evaluation Form to the departmental head. This form includes a self-evaluation by the employee and reviews by the immediate superior and departmental head. Key participants include the employee (appraisee), the departmental head, and the immediate superior .

Key Result Areas (KRAs) play a critical role in performance planning by providing clear and measurable targets for employees. They are established based on job descriptions and responsibilities, forming the basis for setting performance targets for the financial year. By aligning individual KRAs with organizational goals, KRAs ensure that employee efforts contribute directly to the overall performance of the organization. This alignment helps in achieving strategic objectives and enhancing accountability .

Conducting a self-evaluation is significant as it encourages employees to reflect on their performance, recognize personal achievements and areas for improvement, and prepare for constructive feedback discussions. Within the review process, the self-evaluation is integrated by having the employee complete it before the performance review meeting with the superior. This step ensures that the performance evaluation is a collaborative and transparent process, as both the appraisee and the superior share insights and expectations .

Starting performance planning exercises in January significantly impacts the effectiveness of performance measurement by allowing ample time for goal setting and alignment before the new financial year. This timing facilitates thorough preparation and clarification of KRAs, ensuring that employees enter the year with a clear understanding of expectations. Such proactive planning contributes to accurate performance measurement and effective management, as the structured timeline supports ongoing development and achievement tracking .

Potential for growth and career development are assessed through regular performance reviews and evaluations that consider employees' achievements against their KRAs, behavior, and job performance. The system emphasizes constructive feedback and discussion, allowing employees to understand their strengths and areas for improvement. By identifying development needs, the system supports planning for future growth opportunities and career advancement paths within the organization .

Challenges in maintaining evaluations free of personal prejudice include subjective biases from evaluators and resistance to standardized metrics. The HR system addresses these challenges by focusing on measurable results and clearly defined KRAs, enforcing structured review processes with multiple evaluators (self-evaluation and superior reviews), and providing guidelines for fair evaluations. Training evaluators to recognize and mitigate their biases is another strategy to ensure fair assessments .

Performance planning at the organizational level is crucial as it creates a framework within which individual performance can be aligned with the broader company objectives. By establishing organizational KRAs and cascading them down to divisional, functional, and individual levels, the policy ensures that each employee's efforts contribute to the overall strategic goals. This alignment fosters a coherent approach to achieving organizational success and enables more effective monitoring and management of performance outcomes .

To foster a performance-oriented work culture, the HR Policy describes measures such as setting up an effective Performance Management System focused on performance planning at various levels (individual, functional, divisional, and organizational), conducting regular performance reviews, evaluating potential for further growth, and facilitating career development. These measures are structured to align employee performance with organizational goals .

The performance management system ensures fairness and objectivity by revolving around measurable results and implementing a transparent process for performance evaluation. This process includes performance planning exercises based on roles and responsibilities, setting Key Result Areas (KRAs), and conducting half-yearly reviews. The system emphasizes objective evaluation free of personal prejudice and consistently constructive feedback .

The biannual review schedule supports continuous improvement by providing regular opportunities for feedback and assessment. Reviews conducted in September and March allow for timely identification of performance issues and achievements, enabling real-time adjustments and support. This regularity reinforces accountability, as employees remain aligned with their KRAs and focused on achieving their performance targets throughout the year .

HR Policy No.: 09
Key Area: Human Resource Management 
Systems.
Authorized By: Head- HR
Sub Key Area: Performance Management
3.5 
The first half yearly review (due in Sept.) will be done by the departmental head along
with the employee. 
3.1
For seco

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