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EA Help: Installing Sims 3 on Mac

Sabrina was having issues installing The Sims 3 on her Mac. She contacted EA support and provided her email address. The support agent verified her account and added the 64-bit version of the game that is compatible with Mac. After restarting the app, Sabrina was able to successfully install and play The Sims 3 on her Mac.

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okasnow
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4 views1 page

EA Help: Installing Sims 3 on Mac

Sabrina was having issues installing The Sims 3 on her Mac. She contacted EA support and provided her email address. The support agent verified her account and added the 64-bit version of the game that is compatible with Mac. After restarting the app, Sabrina was able to successfully install and play The Sims 3 on her Mac.

Uploaded by

okasnow
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Shubham (11/05/2024 18:09:50): By continuing, you consent to the monitoring and

storing of this conversation, including with an EA vendor, subject to the terms of


EA’s User Agreement [[Link] ] and Privacy and
Cookie Policy [[Link] ].

Thank you for contacting EA HELP, my name is Shubham, may I start with your first
name please?
Sabrina (11/05/2024 18:10:30): Sabrina
Shubham (11/05/2024 18:12:21): Hi Sabrina, nice to meet you, hope you are having a
good day.
How may I help you today?
Sabrina (11/05/2024 18:16:43): as explained in my case, i'm on mac, and i'd like to
play the sims 3 that i bought, but it seems that i can't install it, ea access says
"windows only", but on your webiste it says that it's compatible, how am i able to
install and play it ?
Shubham (11/05/2024 18:19:46): I understand that you are facing issue in installing
the Sims 3 in Mac.
Shubham (11/05/2024 18:19:51): I will surely try my best to help you.
Shubham (11/05/2024 18:19:56): May I know the email registered with your EA account
to locate and check?
Sabrina (11/05/2024 18:20:40): okasnow@[Link]
Shubham (11/05/2024 18:21:09): Thanks for the email.
Sabrina (11/05/2024 18:21:16): You're welcome.
Shubham (11/05/2024 18:21:54): Is it asking for the 64 bit version of the game?
Sabrina (11/05/2024 18:23:30): Can I share you a screenshot please
Shubham (11/05/2024 18:25:12): Yes, I have requested a file in chat.
Shubham (11/05/2024 18:29:13): Okay.
Shubham (11/05/2024 18:30:00): I have sent a verification email, "The email has
the subject line Verify ownership of your EA Account and you may receive it in your
inbox or spam folder.
Sabrina (11/05/2024 18:30:55): 544232
Shubham (11/05/2024 18:31:09): Thanks for the code.
Sabrina (11/05/2024 18:31:18): You're Welcome.
Shubham (11/05/2024 18:35:20): Please restart the app and check now.
Sabrina (11/05/2024 18:36:38): What did you do ? Thank you !! It's work !! Big love
and heart on you :)
Shubham (11/05/2024 18:37:49): Your Mac support 64 bit version of the game and I
have added it to the account.
Shubham (11/05/2024 18:37:51): Please let me know if there is anything else I can
assist you with, I would be really glad.
Sabrina (11/05/2024 18:38:22): Oh okay, thanks !
Sabrina (11/05/2024 18:38:37): Have good day Shubham !
Shubham (11/05/2024 18:40:33): Thank you for contacting EA Help. If you need any
help, please visit [Link] or [Link] for the self-help option or
contact us back, so that we can help you. I wish you have a great day.

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