SIT30122 Certificate III in Tourism
Release: 1
SIT30122 Certificate III in Tourism Date this document was generated: 8 August 2022
SIT30122 Certificate III in Tourism
Modification History
Not applicable.
Qualification Description
This qualification reflects the role of individuals who use a range of well-developed tourism
service, sales or operational skills and sound knowledge of industry operations to coordinate
tourism services. Using discretion and judgement, they work with some independence and
under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in many tourism industry sectors and for a
diversity of employers including tour operators, inbound tour operators, visitor information
centres, holiday parks and resorts, attractions, cultural and heritage sites, and any small
tourism business.
This qualification allows for multi-skilling and for specialisation in office-based roles
involving the planning and coordination of tourism services, in roles in the field where
products are delivered or in performing operational activities such as housekeeping, grounds
maintenance and providing customer service.
The skills in this qualification must be applied in accordance with Commonwealth and
State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this
qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
15 units must be completed:
4 core units
11 elective units, consisting of:
5 units from Group A
OR
6 units from Group B
OR
at least 3 units from Group C
OR
6 units from Group D
Approved Page 2 of 9
© Commonwealth of Australia, 2022 SkillsIQ
SIT30122 Certificate III in Tourism Date this document was generated: 8 August 2022
The remaining units may be selected from any elective group below, elsewhere in the SIT
Training Package, or any current Training Package or accredited course.
Any combination of electives that meets the above rules can be selected for the award of
the Certificate III in Tourism. Electives may be packaged to provide a qualification with a
specialisation, as outlined below.
Packaging for specialisations:
At least three units from Group C must be selected for award of the Certificate III in Tourism
(Marine Tourism).
At least six units from Group D must be selected for award of the Certificate III in Tourism
(Holiday Parks and Resorts), one of which must be SITTIND004 Source and use information
on the holiday park and resort industry.
The selection of electives must be guided by the job outcome sought, local industry
requirements and the complexity of skills appropriate to the AQF level of this qualification.
Note: Units marked with * have one or more prerequisites. Refer to individual units for
details.
Core units
SITTIND003 Source and use information on the tourism and travel industry
SITXCCS014 Provide service to customers
SITXCOM007 Show social and cultural sensitivity
SITXWHS005 Participate in safe work practices
Elective units
Group A - Tourism Operations
SITTTOP006 Load touring equipment and supplies
SITTTOP007* Provide outdoor catering
SITTTVL001 Access and interpret product information
SITTTVL003 Provide advice on Australian destinations
SITTTVL004 Sell tourism products or services
SITTTVL005 Prepare customer quotations
SITTTVL006 Book tourism products and process documentation
SITTTVL007 Use a computerised reservations or operations system
SITXCCS010 Provide visitor information
Approved Page 3 of 9
© Commonwealth of Australia, 2022 SkillsIQ
SIT30122 Certificate III in Tourism Date this document was generated: 8 August 2022
Group B - Tourism Delivery
CPPSEC2110 Monitor and control individual and crowd behaviour to
maintain security
SITTGDE013 Interpret aspects of local Australian Indigenous culture
SITTGDE016 Lead tour groups
SITTGDE017 Prepare and present tour commentaries or activities
Develop and maintain the general and regional knowledge
SITTGDE018
required by guides
Research and share information on Australian Indigenous
SITTGDE019
cultures
Prepare specialised interpretive content on flora, fauna and
SITTGDE020
landscape
Prepare specialised interpretive content on marine
SITTGDE021
environments
Prepare specialised interpretive content on cultural and
SITTGDE022
heritage environments
SITXCCS009 Provide customer information and assistance
SITXCCS010 Provide visitor information
SITXCCS012 Provide lost and found services
SITXCOM008 Provide a briefing or scripted commentary
SITTVAF006 Load and unload a ride
SITTVAF007 Operate a ride location
SITTVAF008 Operate a games location
SITXWHS006 Identify hazards, assess and control safety risks
TLIC0023 Operate four wheel drive vehicle
TLIC1051 Operate commercial vehicle
TLIC3042 Operate coach/bus
Group C - Marine Tourism
Approved Page 4 of 9
© Commonwealth of Australia, 2022 SkillsIQ
SIT30122 Certificate III in Tourism Date this document was generated: 8 August 2022
Apply basic survival skills in the event of vessel
MARF027
abandonment
Operate survival craft, rescue boats and lifesaving appliances
MARF043
(proficiency in survival craft)
SCUBA dive in open water to a maximum depth of 18
SISOSCB001
metres
SISOSCB006 Perform diver rescues
SISOSCB010 Lead SCUBA diving activities
SITTGDE017 Prepare and present tour commentaries or activities
Prepare specialised interpretive content on marine
SITTGDE021
environments
Group D – Holiday Parks and Resorts
AHCIRG338 Troubleshoot irrigation systems
AHCLSC207 Construct low-profile timber or modular retaining walls
AHCLSC209 Lay paving
AHCLSC311 Set out site for construction works
AHCLSC317 Construct landscape features using concrete
AHCPGD209 Prune shrubs and small trees
AHCPGD308 Plan and maintain plant displays
CPPCLO3100 Maintain cleaning storage areas
CPPCLO3101 Clean carpeted floors
CPPCLO3102 Clean hard floors
CPPCLO3103 Clean and maintain amenities
CPPCLO3105 Clean glass surfaces
CPPCLO3108 Clean window coverings
CPPCLO3111 Clean rooms, furniture and fittings
CPPCLO3112 Clean walls, ceilings and fittings
Approved Page 5 of 9
© Commonwealth of Australia, 2022 SkillsIQ
SIT30122 Certificate III in Tourism Date this document was generated: 8 August 2022
RIISAM203E Use hand and power tools
RIISAM204E Operate small plant and equipment
SIFCBGM001 Provide general grounds care
SIFCBGM002 Maintain property and structures
SISCAQU001 Test pool water quality
SISCAQU003 Maintain aquatic facility plant and equipment
SISCAQU004 Develop and implement pool water maintenance procedures
SITHACS009 Clean premises and equipment
SITHACS010 Provide housekeeping services to guests
SITHACS011 Prepare rooms for guests
SITHACS016 Provide accommodation reception services
SITTIND004 Source and use information on the holiday park and resort
industry
SITTTVL001 Access and interpret product information
SITTTVL004 Sell tourism products or services
SITTVAF009 Tow and site recreational vehicles
SITTVAF010 Fill LPG gas cylinders
SITXCCS017 Use a computerised booking system
SITXCCS018 Make bookings and process documentation
SITXCCS019 Prepare quotations
Group E - General electives
Administration
BSBPEF202 Plan and apply time management
Client and Customer Service, and Sales
SIRXCEG008 Manage disrespectful, aggressive or abusive customers
SIRXPDK001 Advise on products and services
Approved Page 6 of 9
© Commonwealth of Australia, 2022 SkillsIQ
SIT30122 Certificate III in Tourism Date this document was generated: 8 August 2022
SIRXSLS001 Sell to the retail customer
SITXCRI003 Respond to a customer in crisis
Communication and Teamwork
BSBTWK201 Work effectively with others
SITXCOM006 Source and present information
SITXCOM009 Address protocol requirements
Computer Operations and ICT Management
BSBTEC201 Use business software applications
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
E-Business
SIRXOSM002 Maintain ethical and professional standards when using
social media and online platforms
SIRXOSM003* Use social media and online tools
Environmental Sustainability
BSBSUS211 Participate in sustainable work practices
Events
SITEEVT021 Administer event registrations
SITEEVT022 Provide event production support
Finance
BSBFIN302 Maintain financial records
SITXFIN007 Process financial transactions
First Aid
HLTAID011 Provide First Aid
HLTAID013 Provide First Aid in remote or isolated site
Food and Beverage, Food Safety
Approved Page 7 of 9
© Commonwealth of Australia, 2022 SkillsIQ
SIT30122 Certificate III in Tourism Date this document was generated: 8 August 2022
SITHFAB021 Provide responsible service of alcohol
SITHFAB024* Prepare and serve non-alcoholic beverages
SITHFAB025* Prepare and serve espresso coffee
SITHFAB027* Serve food and beverage
SITHFAB029* Conduct a product tasting for alcoholic beverage
SITHIND005 Use hygienic practices for hospitality service
SITXFSA005 Use hygienic practices for food safety
Gaming
SITHGAM022 Provide responsible gambling services
SITHGAM023* Attend gaming machines
SITHGAM034* Attend casino gaming machines
Human Resource Management
SITXHRM007 Coach others in job skills
Inventory
SITXINV006* Receive, store and maintain stock
SITXINV007 Purchase goods
Languages other than English
Conduct basic oral communication in a language other than
SITXLAN007
English
Conduct oral communication in a language other than
SITXLAN008
English
Qualification Mapping Information
Supersedes and is not equivalent to SIT30116 Certificate III in Tourism.
Links
Companion Volume implementation guides are found in VETNet -
[Link]
Approved Page 8 of 9
© Commonwealth of Australia, 2022 SkillsIQ
SIT30122 Certificate III in Tourism Date this document was generated: 8 August 2022
Approved Page 9 of 9
© Commonwealth of Australia, 2022 SkillsIQ