IRM4813/101/0/2024
Tutorial Letter 101/0/2024
Knowledge Management
IRM4813
Year Module
Department of Information Systems, School
of Computing
IMPORTANT INFORMATION
Please register on myUnisa, activate your myLife e-mail account and
make sure that you have regular access to the myUnisa module
website, IRM4813-24-Y, as well as your group website.
Note: This is a fully online module. It is, therefore, only available on myUnisa.
BARCODE
CONTENTS
Page
1 INTRODUCTION ............................................................................................................................... 4
2 MODULE OVERVIEW ....................................................................................................................... 5
2.1 Purpose .............................................................................................................................................. 5
3 CURRICULUM TRANSFORMATION ............................................................................................... 6
4 LECTURER(S) AND CONTACT DETAILS ...................................................................................... 6
4.1 Lecturer(s).......................................................................................................................................... 6
4.2 Department ........................................................................................................................................ 6
4.3 University ........................................................................................................................................... 6
5 RESOURCES .................................................................................................................................... 6
5.1 Prescribed book(s)............................................................................................................................. 6
5.2 Recommended book(s) ..................................................................................................................... 7
5.3 Electronic reserves (e-reserves)...................................................................................................... 7
6 STUDENT SUPPORT SERVICES .................................................................................................... 8
7. STUDY PLAN .................................................................................................................................... 8
8 HOW TO STUDY ONLINE ................................................................................................................ 9
8.1 What does it mean to study fully online?........................................................................................... 9
9. ASSESSMENT .................................................................................................................................. 9
9.1 Assessment criteria ........................................................................................................................... 9
9.2 Assessment plan ............................................................................................................................... 9
9.3 Assessment due dates ...................................................................................................................... 9
9.4 Submission of assessments ............................................................................................................ 10
9.4.1 Types of assignments and descriptions ............................................................................................ 10
9.5 The assessments............................................................................................................................. 10
9.6 Other assessment methods............................................................................................................. 11
9.7 The examination .............................................................................................................................. 11
9.7.1 Invigilation/proctoring ....................................................................................................................... 11
10. ACADEMIC DISHONESTY ............................................................................................................. 12
10.1 Plagiarism ........................................................................................................................................ 12
10.2 Cheating ........................................................................................................................................... 12
10.3 For more information about plagiarism, follow the link below: ........................................................ 12
11. STUDENTS LIVING WITH DISABILITIES ..................................................................................... 12
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12. FREQUENTLY ASKED QUESTIONS ............................................................................................ 12
13. SOURCES CONSULTED ............................................................................................................... 13
14. IN CLOSING .................................................................................................................................... 13
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1 INTRODUCTION
Dear Student
Unisa is a comprehensive open distance e-learning (CODeL) higher education institution.
The comprehensiveness of our curricula encapsulates a range of offerings, from strictly
vocational to strictly academic certificates, diplomas and degrees. Unisa's "openness" and its
distance eLearning character result in many students registering at Unisa who may not have
had an opportunity to enrol in higher education. Our CODeL character implies that our
programmes are carefully planned and structured to ensure success for students ranging
from the under-prepared but with potential to the sufficiently prepared.
Teaching and learning in a CODeL context involve multiple modes of delivery ranging from
blended learning to fully online. As a default position, all post graduate programmes are
offered fully online with no printed study materials, while undergraduate programmes are
offered in a blended mode of delivery where printed study materials are augmented with
online teaching and learning via the learner management system – myUnisa. In some
instances, postgraduate programmes are offered fully online as well, in this case, IRM4813.
Furthermore, our programmes are aligned with the vision, mission and values of the
University. Unisa's commitment to serve humanity and shape futures combined with a clear
appreciation of our location on the African continent, Unisa's graduates have distinctive
graduate qualities which include
• independent, resilient, responsible and caring citizens who are able to fulfil and serve
in multiple roles in their immediate and future local, national and global communities
• having a critical understanding of their location on the African continent with its
histories, challenges and potential in relation to globally diverse contexts
• the ability to critically analyse and evaluate the credibility and usefulness of
information and data from multiple sources in a globalised world with its ever-
increasing information and data flows and competing worldviews
• how to apply their discipline-specific knowledges competently, ethically and creatively
to solve real-life problems
• an awareness of their own learning and developmental needs and future potential
IRM4813 is a fully online module.
Whether a module is offered either as blended (meaning that we use a combination of printed
and online material to engage with you) or online (all information is available via the internet),
we use myUnisa as our virtual campus. This is an online system that is used to administer,
document, and deliver educational material to you and support engagement with you. Look
out for information from your lecturer as well as other Unisa platforms to determine how to
access the virtual myUnisa module site. Information on the tools that will be available to
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engage with the lecturer and fellow students to support your learning will also be
communicated via various platforms.
You are encouraged to log into the module site on myUnisa regularly (that is, at least twice per
week).
As part of this tutorial letter, we wish to inform you that access to a computer, the internet, and
myUnisa is essential for this module.
The module is practical in nature. All the information about the module is in this tutorial letter,
and on the e-learning portal, myUnisa.
Logon to myUnisa as soon as possible and download additional information for this
module.
This module introduces you to Knowledge management and since this is a fully online module,
you will need to use myUnisa to study and complete the learning activities for this course. Visit
the website for IRM4813 on myUnisa frequently. The website for your module is IRM4813-24-Y.
Hence, the assignments will be uploaded on myUnisa under the “Assignments tool” during the
year.
We wish you every success with your studies!
2 MODULE OVERVIEW
2.1 Purpose
As organizations have become more knowledge intensive, the ability to manage knowledge
has become a matter of competitive survival. This module is intended to provide students with
a blend of theory and current practice in knowledge management in organizations. In addition,
the module examines the importance of knowledge for organizational learning, as well as
knowledge creation and organizational unlearning. Sociocultural issues related to managing
and sharing knowledge will also be considered. The role of leadership and how it can support
and facilitate knowledge management activities is also examined. Your lecturer will interact
with students on myUnisa and via e-mail.
2.2 Outcomes
For this module, you will have to master several outcomes:
• Specific outcome 1: Analyze and evaluate the nature and scope of knowledge
management
• Specific outcome 2: Explain and analyze the knowledge management process
• Specific outcome 3: Design and develop a knowledge management strategy and policy
• Specific outcome 4: Undertake research and thereby identify and explain appropriate
knowledge transfer methods
• Specific outcome 5: Design and evaluate the data, information and knowledge
management activities
• Specific outcome 6: Analyze and design the activities to manage the use of the
knowledge management systems
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3 CURRICULUM TRANSFORMATION
Unisa has implemented a transformation charter, in terms of which the university has placed curriculum
transformation high on the teaching and learning agenda. Curriculum transformation includes student-
centred scholarship, the pedagogical renewal of teaching and assessment practices, the scholarship of
teaching and learning, and the infusion of African epistemologies and philosophies. All of these will be
phased in at both programme and module levels, and as a result of this you will notice a marked change
in the teaching and learning strategy implemented by Unisa, together with the way in which the content
is conceptualised in your modules. We encourage you to embrace these changes during your studies at
Unisa in a responsive way within the framework of transformation.
4 LECTURER(S) AND CONTACT DETAILS
Please ensure that all correspondence between you and the lecturer utilises your
[Link] email address. This ensures that all correspondence is tracked and thereby
guarantees protection and recourse if necessary.
4.1 Lecturer(s)
The primary lecturer for this module is Dr L. Motsi
Department: School of Computing
Telephone: 011 670 9426
Email: motsil@[Link]
4.2 Department
You can contact the Department of … as follows:
Floor 4, C03-020
GJ Gerwel building (Block C)
Unisa Science Campus
Corner of Christiaan de Wet Road & Pioneer Avenue
Florida
Roodepoort, Johannesburg
Telephone number: 011 670 9188
Email: franchm@[Link]
4.3 University
Type here
Contact addresses of the various administrative departments appear on the Unisa website:
[Link]
Please include the student number in all correspondence
5 RESOURCES
5.1 Prescribed book(s)
Klaus North. (2018). Knowledge Management. 2nd Edition. Springer
International Publishing. ISBN-9783319599786
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You are not required to purchase the prescribed book, since an e-book will be made available to
you.
5.2 Recommended book(s)
None.
5.3 Electronic reserves (e-reserves)
E-reserves can be downloaded from the library webpage Find e-reserves. More
information is available at: [Link]
5.4 Library services and resources
The Unisa Library offers a range of information services and resources. The library has
created numerous library guides, available at [Link]
Recommended guides:
• For brief information on the library, go to [Link]
• For more detailed library information, go to
[Link]
• Frequently Asked Questions,
visit [Link]
• For research support and services such as the Personal Librarian service and the
Information Search Librarian's Literature
Search Request (on your research topic) service,
visit [Link]
support.
• For library training for undergraduate
students, visit [Link]
services/Training
• Lending Services [Link]
services/Lending-services
• Services for Postgraduate students -
[Link]
• Support and Services for students with disabilities -
[Link]
special-needs
• Library Technology Support -[Link]
• Finding and using library resources and tools -
[Link]
• A–Z list of library databases – [Link]
Important contact information:
• Technical problems encountered in accessing library online services: Lib-
help@[Link]
• General library-related queries: Library-enquiries@[Link]
• Queries related to library fines and payments: Library-fines@[Link]
• Interlibrary loan service for postgraduate students: libr-ill@[Link]
• Literature Search Service: Lib-search@[Link]
• Social media channels: Facebook: UnisaLibrary and Twitter: @UnisaLibrary
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6 STUDENT SUPPORT SERVICES
The Study @ Unisa brochure is available on myUnisa: [Link]/brochures/studies
This brochure contains important information and guidelines for successful studies through
Unisa.
If you need assistance with regard to the myModules system, you are welcome to use the
following contact details:
• Toll-free landline: 0800 00 1870 (Select option 07 for myModules)
• E-mail: mymodules22@[Link] or myUnisaHelp@[Link]
You can access and view short videos on topics such as how to view your calendar, how to
access module content, how to view announcements for modules, how to submit assessment
and how to participate in forum activities via the following link: [Link]
[Link]/course/[Link]?id=32130
Registered Unisa students get a free myLife e-mail account. Important information, notices
and updates are sent exclusively to this account. Please note that it can take up to 24 hours
for your account to be activated after you have claimed it. Please do this immediately after
registering at Unisa, by following this link: myLifeHelp@[Link]
Your myLife account is the only e-mail account recognised by Unisa for official
correspondence with the university and will remain the official primary e-mail address on
record at Unisa. You remain responsible for the management of this e-mail account.
7. STUDY PLAN
The outcomes for this module are covered in the chapters of the prescribed book
(provided in Section 5.2) that are listed below.
Chapter Objectives
1 Towards a digitally enabled knowledge society
2 Knowledge in organisations
3 Organisational forms to leverage knowledge
4 Knowledge workers in the digital age
5 Strategies of managing knowledge
6 Context specific knowledge management strategies
7 Information and communication technologies supporting the digital
transformation.
8 Measuring and safeguarding intellectual capital
9 How to put knowledge management into practice?
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8 HOW TO STUDY ONLINE
8.1 What does it mean to study fully online?
9. ASSESSMENT
9.1 Assessment criteria
Formative assessment will be conducted using take-home structured question assignments and
multiple-choice questions. Summative assessment will be conducted online using a timed take
home assessment.
The examination subminimum mark is 40%.
The final mark composition is:
• Formative assessment: 20%
• Summative assessment: 80%
Your year mark = 20% x (Assignment 01 (30%) + Assignment 02 (35%) + Assignment 03
(35%)
Examination mark = 80 % x Examination mark (out of 100)
9.2 Assessment plan
• To complete this module, you will be required to submit 4 assessments.
• All information about when and where to submit your assessments will be made available
to you via the myModules site for your module.
• Due dates for assessments, as well as the actual assessments are available on the
myModules site for this module.
• To gain admission to the examination, you will be required to submit 1 assignment.
• The assignment weighting for the module is 20%.
• You will receive examination information via the myModules sites. Please watch out for
announcements on how examinations for the modules for which you are registered will
be conducted.
• The examination will count 80% towards the final module mark.
9.3 Assessment due dates
• There are no assignment due dates included in this tutorial letter.
• Assignment due dates will be made available to you on the myUnisa landing page for this
module. We envisage that the due dates will be available to you upon registration.
• Please start working on your assessments as soon as you register for the module.
• Log on to the myUnisa site for this module to obtain more information on the due dates
for the submission of the assessments.
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9.4 Submission of assessments
• Unisa, as a comprehensive open distance e-learning institution (CODeL), is moving
towards becoming an online institution. You will therefore see that all your study material,
assessments and engagements with your lecturer and fellow students will take place
online. We use myUnisa as our virtual campus.
• The myUnisa virtual campus will offer students access to the myModules site, where
learning material will be available online and where assessments should be completed.
This is an online system that is used to administer, document, and deliver educational
material to students and support engagement between academics and students.
• The myUnisa platform can be accessed via [Link] Click on the
myModules 2023 button to access the online sites for the modules that you are
registered for.
• The university undertakes to communicate clearly and as frequently as is necessary to
ensure that you obtain the greatest benefit from the use of the myModules learning
management system. Please access the announcements on your myModules site
regularly, as this is where your lecturer will post important information to be shared with
you.
• When you access your myModules site for the module/s you are registered for, you will
see a welcome message posted by your lecturer. Below the welcome message you will
see the assessment shells for the assessments that you need to complete. Some
assessments may be multiple choice, some tests, others written assessments, some
forum discussions, and so on. All assessments must be completed on the assessment
shells available on the respective module platforms.
• For written assessments, please note the due date by which the assessment must be
submitted. Ensure that you follow the guidelines given by your lecturer to complete the
assessment. Click on the submission button on the relevant assessment shell on
myModules. You will then be able to upload your written assessment on the myModules
site of the modules that you are registered for. Before you finalise the upload, double
check that you have selected the correct file for upload. Remember, no marks can be
allocated for incorrectly submitted assessments.
9.4.1 Types of assignments and descriptions
As indicated in section 9.2, you need to complete 3 assessments for this module. There are no
assignments included in this tutorial letter. Assignments and due dates will be made available to
you on myModules for this module. We envisage that the due dates will be available to you
upon registration.
9.5 The assessments
As indicated in section 9.2, you need to complete 3 assessments for this module. The following
is a breakdown of the formal assessment activities as they become due during the year: All
assignments are compulsory.
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Assignment Due dates Unique number Weight
01 To be provided 30%
02 To be provided 35%
03 To be provided 35%
There are no assignments included in this tutorial letter. Assignments and due dates will be
made available to you online. We envisage that the due dates will be available to you upon
registration.
9.6 Other assessment methods
None.
9.7 The examination
Examination information and details on the format of the examination will be made available to
you online via the myUnisa site. Look out for information that will be shared with you by your
lecturer and e-tutors (where relevant) and for communication from the university.
9.7.1 Invigilation/proctoring
Since 2020 Unisa conducts all its assessments online. Given stringent requirements from
professional bodies and increased solicitations of Unisa’s students by third parties to unlawfully
assist them with the completion of assignments and examinations, the University is obliged to
assure its assessment integrity through the utilisation of various proctoring tools: Turnitin,
Moodle Proctoring, the Invigilator App and IRIS. These tools will authenticate the student’s
identity and flag suspicious behaviour to assure credibility of students’ responses during
assessments. The description below is for your benefit as you may encounter any or all of these
in your registered modules:
Turnitin is a plagiarism software that facilitates checks for originality in students’ submissions
against internal and external sources. Turnitin assists in identifying academic fraud and ghost
writing. Students are expected to submit typed responses for utilisation of the Turnitin software.
The Moodle Proctoring tool is a facial recognition software that authenticates students’ identity
during their Quiz assessments. This tool requires access to a student’s mobile or laptop
camera. Students must ensure their camera is activated in their browser settings prior to their
assessments.
The Invigilator “mobile application-based service does verification” of the identity of an
assessment participant. The Invigilator Mobile Application detects student dishonesty-by-proxy
and ensures that the assessment participant is the registered student. This invigilation tool
requires students to download the app from their Play Store (Google, Huawei and Apple) on
their mobile devices (camera enabled) prior to their assessment.
IRIS Invigilation software verifies the identity of a student during assessment and provides for
both manual and automated facial verification. It has the ability to record and review a student’s
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assessment session. It flags suspicious behaviour by the students for review by an academic
administrator. IRIS software requires installation on students’ laptop devices that are enabled
with a webcam.
Students who are identified and flagged for suspicious dishonest behaviour arising from the
invigilation and proctoring reports are referred to the disciplinary office for formal proceeding.
Please note:
Students must refer to their module assessment information on their myModule sites to
determine which proctoring or invigilation tool will be utilised for their formative and summative
assessments.
10. ACADEMIC DISHONESTY
10.1 Plagiarism
Plagiarism is the act of taking the words, ideas and thoughts of others and presenting them as
your own. It is a form of theft. Plagiarism includes the following forms of academic dishonesty:
• Copying and pasting from any source without acknowledging the source.
• Not including references or deliberately inserting incorrect bibliographic information.
• Paraphrasing without acknowledging the original source of the information.
10.2 Cheating
Cheating includes, but is not limited to, the following:
• Completing assessments on behalf of another student, copying the work of another
student during an assessment, or allowing another student to copy your work.
• Using social media (e.g. WhatsApp, Telegram) or other platforms to disseminate
assessment information.
• Submitting corrupt or irrelevant files, this forms part of examination guidelines
• Buying completed answers from so-called “tutors” or internet sites (contract cheating).
10.3 For more information about plagiarism, follow the link below:
[Link]
11. STUDENTS LIVING WITH DISABILITIES
The Advocacy and Resource Centre for Students with Disabilities (ARCSWiD) provides an
opportunity for staff to interact with first-time and returning students with disabilities.
If you are a student with a disability and would like additional support or need additional time for
assessments, you are invited to contact (name and e-mail address of the lecturer must be
inserted) to discuss the assistance that you need.
12. FREQUENTLY ASKED QUESTIONS
• What do I do if I cannot find the prescribed book?
See Section 5.1
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• What will happen if I fail to submit my assignment on time?
If the myUnisa system is down when you try to submit an assignment, do not contact the
lecturers. Wait until the problem is resolved and then submit your assignment as soon as
possible. We are usually aware of problems with myUnisa. If you submit your assignment
late for any other reason, include a note with the assignment in which you give the
reasons for the late submission. No assignment will be marked (a mark of ZERO will be
awarded) after the solutions for the assignment have been published. This is usually a
week or two after the due date of the assignment.
• What if there are mistakes in the marking of assignments? (Do NOT resubmit your
assignment to Assignments Department!)
We use a team of external markers that are subcontracted to mark assignments. For this
reason, there may be inconsistency in the marking style of individual markers. We
request that students only query assignment marking where the marks will change
significantly (more than 5%). Please follow the RE-MARK PROCEDURE.
The RE-Mark procedure: e-Mail your marked assignment (or a photocopy of it)
TOGETHER WITH A LETTER stating your marking dilemma with the specified questions
of the assignment to the module email.
• What if I don't receive my study material or I lose it?
Visit myUnisa and download an electronic copy (PDF file).
• May I submit my assignment by e-mail?
No, never do that.
13. SOURCES CONSULTED
[Link]
[Link]/brochures/studies
[Link]
[Link]
14. IN CLOSING
Do not hesitate to contact us by e-mail if you are experiencing problems with the content of this
tutorial letter or with any academic aspect of the module.
We wish you a fascinating and satisfying journey through the learning material, and trust that
you will complete the module successfully.
Enjoy the journey!
©
Unisa 2024
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