COLLEGE OF LAW GOVERNMENT AND INTERNATIONAL STUDIES (COLGIS) UNIVERSITI UTARA MALAYSIA
Dear Respondent, We are conducting a survey as our group assignment which is the requirement for our course paper SHOP 4053, Seminar in Hospitality. The title is THE QUALITY OF FOOD SERVICE IN HIGHER LEARNING INSTITUTIONS IN MALAYSIA AND ITS RELATIONSHIP TOWARDS THE QUALITY OF UNIVERSITY STUDENTS LIFESTYLE. Please indicate your answer on each statement below. Your comment is very important to the analysis, and will be treated with anonymity and confidentiality. The questionnaire is purely an academic research survey. Thank you very much for your cooperation. If you have any questions, kindly contact our Group Members at yikito_mearow@[Link] or qurratul_ayun@[Link] . Salam Sejahtera, Kami sedang menjalankan kajian sebagai tugasan kumpulan kami yang merupakan keperluan bagi kertas kursus kami SHOP 4053, Seminar Hospitaliti. Tajuk THE QUALITY OF FOOD SERVICE IN HIGHER LEARNING INSTITUTIONS IN MALAYSIA AND ITS RELATIONSHIP TOWARDS THE QUALITY OF UNIVERSITY STUDENTS LIFESTYLE. atau Kualiti Perkhidmatan Makanan Di Institusi Pengajian Tinggi Malaysia Dan Kaitanya Terhadap Kualiti Gaya Hidup Pelajar Universiti . Mohon kerjasama tuan/puan/cik untuk menjawab setiap soalan. Komen tuan/puan/cik sangat penting, dan semua maklumat peribadi akan dirahsiakan. Soal-selidik ini hanyalah untuk tujuan akademik semata-mata. Terima kasih atas kerjasama tuan/puan/cik. Sekiranya ada persoalan, sila hubungi Ahli Kumpulan kami melalui email yikito_mearow@[Link] or qurratul_ayun@[Link] . Sincerely, Yang benar, Group for Researcher SHOP 4053 Seminar in Hospitality. SCHOOL OF TOURISM HOSPITALITY & ENVIRONMENTAL MANAGEMENT (COLGIS), UUM 1
PART A: GENERAL INFORMATION Please answer the following questions about yourself. Please tick () where appropriate.
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a. Nationality: b. Gender:
Malaysian Male
/
Other Nationality: Please specify: ____________ Female Postgraduate
c. Level of study: d. Semester: 7 e. Marital status: f. Age group: g. Ethnic:
/ / /
Undergraduate
Single Below 22
Married 23 25 Chinese
Others: _______________ 26 29 Indian 30 and above
Malay
Others (please specify): ______________________ h. Religion: ISLAM i. Sponsor of education:
/
PTPTN
Parents
Scholarship: please specify ______MARA______ Others: please specify ______________________
j.
Residential status:
On-campus
Off-campus
k. Frequency of having meals at colleges food outlet (please tick/write accordingly)
Meal/frequency Everyday
3-6 times a week
Less than 3 times a week /
Never
Average amount spend (RM) RM 2.50 RM 4.00 RM 4.50
Breakfast Lunch Dinner l.
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Average amount spend on food per week: RM 60
PART B: Please rate your level of agreement or disagreement based on the following rating scale. 1 2 3 4 5
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Environment 1. The crowd level in the outlet is acceptable. 2. The restaurant controls the crowd well. 3. The noise level in the food outlet is reasonable. 4. The lighting in the food outlet is acceptable. 5. The layout and arrangement of equipment in the outlets are reasonable. 6. The air circulation in the food outlet is satisfactory. 7. The odour in the food outlet is tolerable. 8. The temperature in the food outlet is satisfactory. 9. The food outlet practice good pest controls. 10. The restaurant is well-decorated. 11. Overall, I am satisfied with the food outlet environment. 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5
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Menu
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1. The menu is well presented. 2. The portion sizes of the food items are reasonable. 3. There are plenty of food choices. 4. The food outlet prepares healthy meals. 5. The food tastes good. 6. The food price is reasonable. 7. The food outlet prepares enough food every day. 8. The food outlet serves quality food. 9. The food outlet serves variety ethnic food. 10. The food outlet serves different menus every day. 11. Foods are appropriately served. (hot food served hot; cold food served cold). 12. Overall, I am satisfied with the menus. Cleanliness 1. The food outlet is clean. 2. The foods are prepared in a proper condition. 3. The workers pick up the dirty dishes promptly. 4. The workers sweep/mop the floor regularly. 5. The workers practice good hygiene. 6. The workers are neat and tidy. 7. The foods are displayed in covered containers. 8. The utensils provided in food outlet are clean. 9. The dustbins in food outlet are emptied regularly. 10. Overall Im satisfied with the cleanliness of the food outlet.
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Facilities 1. The food outlet provides adequate eating utensils. 2. The food outlet provides tissues for customers. 3. The food outlet has adequate tables and chairs. 4. They provide toilet for it patrons 5. The food outlet provides hand washing facility. 6. Hand soap is available at the wash basin 7. The food outlet is fit with free Wi-Fi. 8. Basic entertainments such as television, radio or music is available. 9. The outlet has adequate dining space. 10. All relevant electrical equipment is functioning 11. It is convenient to eat-in or take away the food. 12. They have adequate parking space. 13. Overall, i am satisfied with the facilities provided. Business Operation 1. The operation hours of the food are appropriate. 2. Meals (breakfast, lunch, dinner) are served at appropriate times. 3. The outlet provides catering service. 4. There is enough food even in the peak hours. 5. The outlet often opens till late night. 6. Overall, I am satisfied with operation. Service 1 2 3 4 5 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5
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1. The staffs are polite and courteous. 2. The staffs can communicate effectively. 3. The staffs provide prompt and timely service.
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4. The staffs are willing to listen to request and comments. 1 5. The staffs are willing to assist when required. 1
6. The staffs are able to help you resolve your issue/need. 1 7. The staffs show respects to customers. 8. You feel safe under the care of the staff. 9. The service meets all my needs. 10. Overall, I am satisfied with the service. 1 1 1 1
Quality Of Life 1. The food in my campus promotes healthy lifestyle. 2. The food in campus influences my concentration on study 3. If I have good meal, I will be happy 4. Food influences my emotion while in campus. 5. My emotion influences my frequency of eating. 6. Im satisfied with the standard of food provided in my campus. 7. I feel better if I get reasonable price food 8. I feel better if i got more choices of food 1 2 3 4 5
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9. I feel stressed when thinking about food while In campus 1 10. Food influences my level of effectiveness on study. 11. I can manage my budget on food. 12. My budget on food influences my choice of meals.
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13. I prefer eating in group. 14. Eating together will strengthen the relationship among each other. 15. "Good Food = Good social Life", I agree with this concept 16. Friends will influence my decision of dining in campus.
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17. The food service outlet location in my campus promotes good social life. 1
*Thank you very much for your patience and cooperation*