BUTLER/VALER SERVICE ROLE PLAY
Butler: Good morning/afternoon mam/sir welcome to manila hotel by the way
I’m igan your personal butler during your stay here at manila hotel, could you
allow me to carry your luggage?
Guest: Yes, sure.
Butler: let me guide you on the reception area to double check your reservation
and to get your key/bin card of your room, this way mam/sir going to the reception
area, here we are kindly sit, thank you for waiting mam/sir may I borrow your
valid id for verification of your reservation, thank you again for keep waiting,
could you verify if all the information on your reservation is correct and kindly
affixed your signature.
Guest: Yes all the information is right.
Butler: Thank you mam/sir here is your key/bin card and your room number is
room 501 executive suite and located at 5th floor this way mam/sir to elevator
going to your room, if you don’t mind mam/sir how’s your travel, it’s your first
time here in the Philippines and why are you here?
Guest: My travel is very fine, no it’s my second time around and I’m here for
business purposes.
Butler: By the way in our hotel we have a facilities such as business center
located at 2nd floor if you had some documentation need to be done don’t be
hesitate to call my attention I’m here to assists you, we had also a restaurant
serving international and local cuisine our breakfast start serving 7 -10 in the
morning, lunch time start at 12- 2 in the afternoon and dinner time start at 7-9 in
the evening located at ground floor near in our pool side facing to the sunset view,
If you like to drink with your friends we had a cocktail bar at 6th floor, Mam/sir
here we are in elevator after you, we’re in the 5th floor going to your room, Finally
we are in front of your room may I barrow your key card (knock 3x announce
room check), after you mam/sir please be sited this your executive suite room let
me explain the amenities of your room you had a king size bed, split type air-con
you can adjust in what temperature you want, flat screen television with 100
channel that you browse in choice the remote control is on your night table, we had
also connected Wi-Fi, mini-bar filled with soda, bottled water and beer in can and
lastly in your comfort room you had a Jacuzzi circulated of hot and cold water,
Mam/sir would you like me to unpacked your luggage, how about your clothes
what do you want hang it or leave it in fold.
Guest: Yes please and hang it in a closet.
Butler: I’m done unpacked and hang it your clothes, excuse me mam/sir if you
want a room service for your meal just dial 1 for food and beverage department,
dial 2 for laundry department if you want to launder your clothes, dial 3 for front
office department if you have some question regarding to your room and in case of
emergency the floor plan of our hotel is posted on the back door of your room that
you can locate the fire exit. Mam/Sir if you had some concern don’t be hesitate to
call my attention in the housekeeping department cause I’m your personal butler
enjoy staying at manila hotel have a nice day.
Valet: (Knock 3x announce valet service) Good morning mam/sir by the way
I’m Igan your valet for your valet service, do you have some clothes need to be
iron or you had some shoes want to polish?
Guest: Good morning, yes I have a suit need to be ironed I wear that this
afternoon I had an urgent meeting, thank you.
Valet: Ok mam/sir at your service, (Knock 3x announce valet service) mam/sir
this your suit already ironed, excuse me mam/sir kindly sign your valet service
voucher for your valet service it’s add to your account, do you have some request
mam/sir?
Guest: Nothing, by the way tomorrow I need an early check-out could you help
me to prepare my bill.
Butler: Yes mam/sir I will call to the front desk to advice in preparing your bill,
good afternoon front desk could you prepare the bill of Mr. Igan Manalo from
room 501, Sir I already call the front desk by the way your bill is on process, may I
know mam/sir what mode of payment did you prepared, cash or credit card?
Guest: Credit card.
Butler: Mam/Sir for now I will leaved see you tomorrow.
Butler: (Knock 3x announce butler service) Good morning sir/mam I will
remind you today is your departure date would you like me to help you to pack
your things?
Guest: Yes please.
Butler: Sir/mam allowed me to assist you to your luggage going to the front
desks for settling your bill and to get your guest folio and clearance for check-out.
Guest: Yes, thank you.
Butler: If you don’t mind sir/mam how’s your stay in our hotel, did you enjoy
all the facilities such the food in our restaurant, the swimming pool, the ambiance
of your room and lastly how would you find the staff?
Guest: All the facilities is great, food in the restaurant is delicious and mouth-
watering and all the staff is very hospitable.
Butler: Thank you sir/mam for that complement, here we are in the front desks,
good morning front desks may I get the guest folio of Mr. Manalo, excuse me sir
this your guest folio could you verify if all the transaction is correct?
Guest: Yes all the transaction is correct, excuse me mam/sir may I borrow your
valid id and credit card for processing of your bill, thank you.
Butler: Front desk here’s the credit card and valid id of my guest to process
his/her bill, here’s your hotel voucher/receipt sir/mam kindly sign, this your copy
and also your clearance for check-out, would you like me to call a taxi for you to
fetch you going to the airport?
Guest: No thanks I had my own car and my driver is waiting outside.
Butler: Thank you for choosing and stay at manila hotel hope to see you again,
keep safe travel and god bless.