NBFC Fraud Monitoring Guidelines
NBFC Fraud Monitoring Guidelines
To
Dear Sir/Madam,
As you are aware, in order to have all current instructions on the subject at
one place, the Reserve Bank of India issues updated circulars / notifications.
The instructions related to the captioned subject contained in various circulars
issued by RBI updated as on June 30, 2015 are reproduced below. The
updated circular has also been placed on the RBI web-site
([Link]
Yours faithfully,
([Link])
Chief General Manager
गैर ब��कं ग �व�नयमन �वभाग , क�द्र�य कायार्लय, 2र� मंिज़ल , स�टर I, वल्डर् ट्रे ड स�टर, कफ परे ड, मंब
ु ई-400 005
Department of Non Banking Regulation, Central Office, 2nd Floor, Centre I, WTC, Cuffe Parade, Mumbai – 400 005
Tel No:22189131 Fax No:22163768 Email :helpdnbr@[Link]
TABLE OF CONTENTS
Para No. Particulars
1 Introduction
2 Classification of Frauds
3 Reporting of Frauds to RBI
3.1 Frauds Involving Rs. 1 Lakh and Above
3.2 Frauds Committed by Unscrupulous Borrowers
3.3 Frauds Involving Rs. 1 crore and Above
3.4 Cases of Attempted Frauds
4 Quarterly Returns
4.1 Report on Frauds Outstanding
4.2 Progress Report on Frauds
5 Reports to the Board
5.1 Reporting of Frauds
5.2 Quarterly Review of Frauds
5.3 Annual Review of Frauds
Guidelines for Reporting Frauds to Police
FMR-1: Report on Actual or Suspected Frauds in NBFCs
FMR-2: Quarterly Report on Frauds Outstanding
FMR-3: Quarterly Progress Report on Frauds of Rs 1.00
Lakh & Above
Appendix
1
1. Introduction
1
1.1 Incidence of frauds in NBFCs is a matter of concern. While the primary
responsibility for preventing frauds lies with NBFCs themselves, a
reporting system for frauds is prescribed in the following paragraphs,
which may be adopted by NBFCs, both NBFCs-D and NBFCs-ND-SI(Non-
Deposit taking NBFCs with asset size of Rs. 500 crore and above).
1.2 It is possible that frauds are, at times, detected in NBFCs long after their
perpetration. NBFCs should, therefore, ensure that a reporting system is
in place so that frauds are reported without any delay. NBFCs should fix
staff accountability in respect of delays in reporting of fraud cases to the
Reserve Bank.
1.3 Delay in reporting of frauds and the consequent delay in alerting other
NBFCs about the modus operandi and issue of caution advices against
unscrupulous borrowers could result in similar frauds being perpetrated
elsewhere. NBFCs may, therefore, strictly adhere to the timeframe fixed
in this circular for reporting fraud cases to the Reserve Bank failing which
NBFCs would be liable for penal action as prescribed under the provisions
of Chapter V of the RBI Act, 1934.
1.5 It may be noted that NBFCs are not required to submit ‘Nil’ reports to
Frauds Monitoring Cell/Regional Offices of Department of Non-Banking
Supervision. At the same time enough precautions may be taken by
deposit-taking NBFCs and NBFCs-ND-SI to ensure that the cases
reported by them are duly received by Frauds Monitoring Cell/Regional
Offices of Department of Non-Banking Supervision as the case may be.
1
Revised vide DNBS PD CC No 256/03.10.42/2011-12 dated March 02, 2012
2
2
1.6 It is advised that all non-deposit taking NBFCs with asset size of Rs.500
crore and above and deposit taking NBFCs shall disclose the amount
related to fraud, reported in the company for the year in their balance
sheets. NBFCs failing to report fraud cases to the Reserve Bank would be
liable for penal action prescribed under the provisions of Chapter V of the
RBI Act, 1934.
2. Classification of Frauds
2
Inserted vide [Link]. No. 256 /03.10.042 / 2011-12 dated March 02, 2012
3
2.3 NBFCs having overseas branches/offices should report all frauds
perpetrated at such branches/offices also to the Reserve Bank as per the
format and procedure detailed under Paragraph 3 below.
3
The Reserve Bank of India's Fraud Monitoring Cell attached to Department
of Banking Supervision (DBS), Central Office has shifted from 2nd Floor,
World Trade Centre-1, Cuffe Parade, Mumbai - 400005 to Bengaluru
Regional Office of the Reserve Bank. The Central Fraud monitoring Cell
continues to be part of Department of Banking Supervision, Central Office
Mumbai and has started functioning from the new location at Bengaluru from
July 01, 2013. All the NBFCs are requested to take note of the address of the
Central Fraud Monitoring Cell at the new location:
All NBFCs may file fraud reports etc. / furnish response to the existing letters
from Fraud Monitoring Cell of DBS, Central Office and fresh letters at your
end to the new address at Bengaluru from June 14, 2013 onwards.
3.1.1 Fraud reports should be submitted in all cases of fraud of Rs. 1 lakh
and above perpetrated through misrepresentation, breach of trust,
3
Inserted vide DNBS(PD)[Link].329/03.10.42/2012-13 dated June 13, 2013
4
manipulation of books of account, fraudulent encashment of FDRs
unauthorised handling of securities charged to the NBFC,
misfeasance, embezzlement, misappropriation of funds, conversion
of property, cheating, shortages, irregularities, etc.
3.1.4 The fraud reports in the prescribed format should be sent to the
Central Office (CO) of the Reserve Bank of India, Department of
Banking Supervision, Frauds Monitoring Cell where the amount
involved in fraud is Rs. 51 crore and above and to Regional Office
of the Reserve Bank of India, Department of Non-Banking
Supervision under whose jurisdiction the Registered Office of the
NBFC falls where the fraud amount involved in fraud is less than
Rs. 1 crore, in the format given in FMR – 1, within three weeks from
the date of detection.
6
it was observed that in some cases the eligible NBFCs were not
furnishing the FMR-1 in respect of cases involving an amount of
4
Revised vide DNBS PD CC No 127/03.10.42/2008-09 dated August 14, 2008
5
Revised vide DNBR (PD) [Link].075/03.10.001/2015-16 dated February 18,2016
6
Inserted vide [Link]. No. 314 /03.10.042 / 2012-13 dated 13.12.12
5
Rs. 1 crore and above in individual cases of fraud to Fraud
Monitoring Cell (FrMC), DBS, CO at all and the incidence of
fraud is detected on scrutiny of FMR -II and FMR-III statements
pertaining to a quarter received at the end of the relevant
quarter. It is reiterated that all NBFCs have to necessarily
furnish FMR-1 in respect of cases involving an amount of Rs. 1
crore and above in individual cases of fraud to Fraud Monitoring
Cell (FrMC),DBS,CO within 21 days of detection of the fraud.
It was also advised that NBFCs are permitted to close the fraud
cases only where the actions are complete and prior approval is
obtained from the respective Regional Offices of DNBS. The
action would be considered complete when
(a) the fraud cases pending with CBI/Police/Court are finally disposed of;
(b) the examination of staff accountability has been completed;
(c) the amount of fraud has been recovered or written off;
(d) insurance claim wherever applicable has been settled; and
(e) the NBFC has reviewed the systems and procedures, identified as the
causative factors and plugged the lacunae and the fact of which has
been certified by the appropriate authority (Board / Audit Committee of
the Board).
6
NBFCs should also pursue vigorously with CBI for final disposal of pending
fraud cases especially where they have completed staff side action. Similarly,
NBFCs may vigorously follow up with the police authorities and / or court for
final disposal of fraud cases.
NBFCs were advised that they are allowed, for limited statistical / reporting
purposes, to close those fraud cases involving amounts upto Rs.25.00 lakh,
where:
(a) the investigation is on or challan / charge sheet not filed in the Court
for more than three years from the date of filing of First Information
Report (FIR) by the CBI / Police; or
(b) the trial in the courts, after filing of charge sheet / challan by CBI /
Police, has not started, or is in progress.
7
7
3.2.2. In respect of frauds in borrowal accounts, additional information
as prescribed under Part B of FMR-1 should also be furnished.
8
The practice of reporting attempted fraud cases of Rs. 25 lakh
or more to Reserve Bank of India, Fraud Monitoring Cell,
Department of Banking Supervision, Central office was
discontinued from December 13, 2012.
7
Revised vide [Link]. No 127 /03.10.42/2008-09 dated August 14, 2008
8
Inserted vide DNBS (PD).CC. No. 315 /03.10.42 /2012-13 dated 13.12.12
8
to be placed before the Audit committee of the Board should
cover inter alia the following viz;
• How the attempt did not materialize in the fraud or how the
attempt failed / was foiled;
• New systems and controls put in place in the area where fraud
was attempted;
4. Quarterly Returns
9
amount of fraud cases reported during the quarter as shown
in Parts B and C should tally with the totals of columns 4 and
5 in Part – A of the report.
5.1.1 NBFCs should ensure that all frauds of Rs. 1 lakh and above are
reported to their Boards promptly on their detection.
10
5.1.2 Such reports should, among other things, take note of the failure
on the part of the concerned officials, and consider initiation of
appropriate action against the officials responsible for the fraud.
5.2.1 Information relating to frauds for the quarters ending March, June
and September may be placed before the Board of Directors
during the month following the quarter to which it pertains.
5.2.3 All the frauds involving an amount of Rs. 1 crore and above
should be monitored and reviewed by the Audit Committee of the
Board (ACB) or if ACB is not there, other Committee of the
Board of NBFCs. The periodicity of the meetings of the
Committee may be decided according to the number of cases
involved. However, the Committee should meet and review as
and when a fraud involving an amount of Rs. 1 crore and above
comes to light.
5.3.1 NBFCs should conduct an annual review of the frauds and place
a note before the Board of Directors for information. The reviews
for the year-ended December may be put up to the Board before
the end of March the following year. Such reviews need not be
sent to RBI. These may be preserved for verification by the
Reserve Bank’s inspecting officers.
5.3.2 The main aspects which may be taken into account while making
such a review may include the following:
11
(a) Whether the systems in the NBFC are adequate to detect
frauds, once they have taken place, within the shortest
possible time;
5.3.3 The annual reviews should also, among other things, include the
following details:
(a) Total number of frauds detected during the year and the
amount involved as compared to the previous two years;
12
(g) Time taken to detect frauds (number of cases detected
within three months, six months and one year of their
taking place);
(i) Number of frauds where final action has been taken by the
NBFC and cases disposed of;
NBFCs should follow the following guidelines for reporting of frauds such as
unauthorised credit facilities extended by the NBFC for illegal gratification,
negligence and cash shortages, cheating, forgery, etc. to the State Police
authorities:
13
FMR – 1
Report on Actual or Suspected Frauds in NBFCs
(Vide Paragraph 3)
2. Fraud number 1
(c) Place
(d) District
(e) State
b Date of detection 8
14
9.a 5. Brief history
b 6. modus operandi
B Customers Yes/No
C Outsiders Yes/No
15
i) Date of filing
c Insurance claim
16
Part B: Additional Information on Frauds in Borrowal Accounts
(a) (This part is required to be completed in respect of frauds in all borrowal accounts
involving an amount of Rs. 5 lakh and above)
Sr. No. Type of Name of party/account Party Address
party
Associate Concerns:
(b)
(c)
17
FMR – 2
Quarterly Report on Frauds Outstanding
(Vide Paragraph 4.1)
Name of the NBFC ______________________________________
Report for the quarter ended _____________________________ Domestic Overseas
Category Cases outstanding as New cases reported Cases closed during Cases outstanding Total Provision Amount Amount
at the end of the during the current the current quarter as at the end of the amount held for Recovere Written
previous quarter quarter quarter recovered cases d during off
outstanding the during
as at the current the
end of the Qtr. current
Qtr. quarter
No. Amount No. Amount No. Amount No. Amount Amount Amount Amount Amount
(2+4-6) (3+5-7)
1 2 3 4 5 6 7 8 9 10 11 12 13
18
Category Cases outstanding as New cases reported Cases closed during Cases outstanding Total Provision Amount Amount
at the end of the during the current the current quarter as at the end of the amount held for Recovere Written
previous quarter quarter quarter recovered cases d during off
outstanding the during
as at the current the
end of the Qtr. current
Qtr. quarter
No. Amount No. Amount No. Amount No. Amount Amount Amount Amount Amount
(2+4-6) (3+5-7)
1 2 3 4 5 6 7 8 9 10 11 12 13
Cash
Deposits
(i) Recurring
(ii) Daily
(iii) Term
(iv) Others
Non-resident account
Advances
(i) Cash credit
(ii) Term Loans
(iii) Bills
(iv) Others
7. Inter-branch
accounts
19
Category Cases outstanding as New cases reported Cases closed during Cases outstanding Total Provision Amount Amount
at the end of the during the current the current quarter as at the end of the amount held for Recovere Written
previous quarter quarter quarter recovered cases d during off
outstanding the during
as at the current the
end of the Qtr. current
Qtr. quarter
No. Amount No. Amount No. Amount No. Amount Amount Amount Amount Amount
(2+4-6) (3+5-7)
1 2 3 4 5 6 7 8 9 10 11 12 13
Off-balance sheet
(i) Letters of
credit
(ii) Guarantees
(iii) Co-
acceptance
(iv) Others
Others
Total
e. Note: For Indian NBFCs with overseas offices/branches, the above figures relate to the domestic position. The figures in respect of overseas
branches/offices may be shown in a separate sheet in the same format as above.
20
Part – B: Category-wise classification of frauds reported during the quarter ______________
Misappropriation Fraudulent Unauthorised Negligence and Cheating and Irregularities in Others Total
and criminal encashment/ credit facility cash shortages forgery foreign
breach of trust manipulation of extended for exchange
Category books of account illegal transactions
and conversion of gratification
property
No. Amt. No. Amt. No. Amt. No. Amt. No. Amt. No. Amt. No. Amt. No. Amt.
Total
21
(e) Part – C: Perpetrator-wise classification of frauds reported during the quarter______________
(f)
(g) Name of the NBFC ______________________________________
(h)
Staff Customers Outsiders Staff and Staff and Customers Staff, Customers Total
Customers Outsiders and Outsiders and Outsiders
Category
No. Amt. No. Amt. No. Amt. No. Amt. No. Amt. No. Amt. No. Amt. No. Amt.
Total
Note: [Link] above category-wise classification is mostly based on various provisions of the Indian Penal Code.
2. All amounts may be furnished in Rs. lakh up to two decimals.
Certificate
Certified that all frauds of Rs. 1 lakh and above reported to the Reserve Bank during the last quarter have also been reported to the NBFC’s Board
and have been incorporated in Part A (Columns 4 and 5) and Parts B and C above.
Signature:
Name and Designation:
Place:
Date:
22
FMR – 3
Quarterly Progress Report on Frauds of Rs. 1.00 lakh & above
(Vide Paragraph 4.2)
गैर ब��कं ग �व�नयमन �वभाग , क�द्र�य कायार्लय, 2र� मंिज़ल , स�टर I, वल्डर् ट्रे ड स�टर, कफ परे ड, मंब
ु ई-400 005
Department of Non-Banking Regulation, Central Office, 2nd Floor, Centre I, WTC, Cuffe Parade, Mumbai – 400 005
Tel No: 22189131 Fax No: 22163768 Email: helpdnbr@[Link]
Part – C: Case-wise details of progress
Fraud No : ______________________________
b Present position
b) From insurance
24
10. Details of staff-side action
No. Name Desgn. Whether Date of Date of Date of Date of Punish- Details of
suspen- issue of commen- comple- issue of ment prosecution
ded/Dt. charge cement of tion of final awarde- /conviction/
of sheet domestic inquiry orders d acquittal,
suspens inquiry etc.
-ion
1.
2.
3.
4.
25
Instructions for compiling the Fraud Report (FMR 1):
1
Fraud number: This has been introduced with a view to facilitate computerisation and cross-
reference. The number will be an alphanumeric field consisting of the following: four alphabets (to
indicate name of NBFC), two digits for the year (02, 03, etc.), two digits for the quarter (01 for January
– March quarter, etc.) and the final four digits being a distinctive running number for the fraud reported
during the quarter.
2
Name of the branch: In case the fraud relates to more than one branch, indicate the name of only
one branch where the amount involved has been the highest and/or which is mainly involved in
following up the fraud. The names of the other branches may be given in the brief history/modus
operandi against item number 9.
3
Name of party: A distinctive name may be given to identify the fraud. In the case of frauds in borrowal
accounts, name of the borrowers may be given. In the case of frauds committed by employees, the
name(s) of the employee(s) could be used to identify the fraud. Where fraud has taken place, say,
inter-branch account, and if it is not immediately possible to identify the involvement of any particular
employee in the fraud, the same may be identified merely as “Fraud in inter-branch account”.
4
Area of operation where the fraud has occurred: Indicate the relevant area out of those given in
column 1 of statement FMR 2 (Part A) (Cash; Deposits (Term); Non-resident accounts; Advances
(Cash Credit/Term Loans/Bills/Others); Foreign exchange transactions; Inter-branch accounts;
Cheques/demand drafts, etc.; accounts; Off-balance sheet (Letters of credit/Guarantee/Co-
acceptance/Others); Others)
5
Nature of fraud: Select the number of the relevant category from the following which would best
describe the nature of fraud: (1) Misappropriation and criminal breach of trust,
(2) Fraudulent encashment through forged instruments/manipulation of books of account or through
fictitious accounts and conversion of property, (3) Unauthorised credit facilities extended for reward or
for illegal gratification, (4) Negligence and cash shortages,
(5) Cheating and forgery, (6) Irregularities in foreign exchange transactions, (7) Others.
6
Total amount involved: Amounts should, at all places, be indicated in Rs. lakh up to two decimal
places.
7
Date of occurrence: In case it is difficult to indicate the exact date of occurrence of fraud (for
instance, if pilferages have taken place over a period of time, or if the precise date of a borrower’s
specific action, subsequently deemed to be fraudulent, is not ascertainable), a notional date may be
indicated which is the earliest likely date on which the person is likely to have committed the fraud
(say, January 1, 2002, for a fraud which may have been committed anytime during the year 2002).
The specific details, such as the period over which the fraud has occurred, may be given in the
history/modus operandi.
8
Date of detection: If a precise date is not available (as in the case of a fraud detected during the
course of an inspection/audit or in the case of a fraud being reported such on the directions of the
Reserve Bank), a notional date on which the same may be said to have been recognised as fraud
may be indicated.
9
Date of reporting to RBI: The date of reporting shall uniformly be the date of sending the detailed
fraud report in form FMR 1 to the RBI and not any date of fax or DO letter that may have preceded it.
26
Appendix
27