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HRM Practices at Agrani Bank Limited

The document provides an introduction to a report on analyzing the human resource management practices of Agrani Bank Limited. It discusses the background of the report, research objectives, scope, methodology, and limitations. The methodology section describes using both qualitative and quantitative approaches, including developing and administering a survey to collect data from employees.

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0% found this document useful (0 votes)
13 views10 pages

HRM Practices at Agrani Bank Limited

The document provides an introduction to a report on analyzing the human resource management practices of Agrani Bank Limited. It discusses the background of the report, research objectives, scope, methodology, and limitations. The methodology section describes using both qualitative and quantitative approaches, including developing and administering a survey to collect data from employees.

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CHAPTER 1

INTRODUCTION
Chapter 1

Introduction

1.1 Preamble

Due to the diversified business world, today's business market is complicated.

Additionally, the significance of total quality management emphasizes a competitive market. We

know this has led to introduction of HRM's core concepts into modern organizations. HRM

establishes the job through job evaluation, analysis, and design. It also ensures compliance with

HR laws and keeps government rules and regulations in mind for the organization.

In modern industries, the HR division handles the entire organizational structure. In order to

ensure that all other organizational-related factors are handled successfully, HR officers ensure

the HRM system is accurate. Partly to the significance of cost, HR officers must be concerned

with negotiating with the HRM approach and performance management. Additionally, he must

improve the company's reputation by providing pleasant working conditions, benefits, and

compensation, as these are all a part of the HRM approach.

Agrani Bank Limited inevitably decides what tasks need to be completed and how many

different workers will be needed. Consequently, establishing the bank's structure helps ascertain

job applicants' knowledge, skills, and abilities. Assure the right people are on hand to meet the

demands established during strategic planning. This effort aims to identify the current HRM

needs for worker supplies and present and future demands. This bank believes that high-caliber

employees who are driven and willing to accept challenges to improve services produce high-

calibre work.
1.2 Origin of the Report

This report has been organized as a prerequisite of the BBA program based on Agrani

Bank Limited. My internship supervisor duly approved the topic decided for conducting this

report. Since the BBA program is an integrated, practical and theoretical learning method, the

program's students must have practical exposure to any business organization in the last term of

this course.

1.3 Problem Statement

Organizations, including banks, face numerous challenges from complex advancements

and technological shifts such as globalization and deregulation. Within this context, the role of

Human Resource Management (HRM) practices has been extensively studied concerning

organizational outcomes such as employee job satisfaction, performance, and commitment

(Rahman et al., 2013). In the case of Agrani Bank Limited, there is a pressing need for more

effective talent acquisition and retention strategies within their HR policies. The current practices

have resulted in reduced workforce productivity and misalignment of skills with organizational

goals. This internship report aims to examine Agrani Bank Limited's HRM practices and address

the identified issues of strict policies impacting employee satisfaction, productivity, and

retention. The problem statement serves as the foundation for further analysis and the

formulation of recommendations to overcome these HR management challenges within the

organization.
1.4 Research Objectives

1.4.1 Broad Objectives

To analyze the Human Resource Management practices implemented by Agrani Bank

Limited.

1.4.2 Specific Objectives

 To know the Human Resource Management policy of Agrani Bank Limited.

 To develop models & apply them effectively in the HRM strategy.

 To learn the goals and planning of a bank.

 To analyze and review the existing recruitment system of ABL.

 To recommend the improvement of the existing recruitment and selection process of

ABL.

 To know about the training and development policy of the ABL.

 To analyze the current performance appraisal format & compensation.

1.5 Scope of the Study

This report focuses on the Human Resource Management practices implemented at the

Ramgonj Branch of Agrani Bank Limited in Laxmipur. It concerns the bank's HR Planning,

recruitment and selection, Compensation & Benefits, and Performance Appraisal procedure.

Correspondingly, the study is formulated in a structured manner, and it focuses on the

representatives who have good insight into its procedure.


1.6 Methodology of the Study

The critical component of a study's methodology is gathering and organizing data related

to the pertinent study topics. It originates in a way that corresponds to the goals of the

investigation. Investigation, recording, and evidence analysis are all steps in learning. The

pertinent information for this report was gathered from various documents, papers, statements,

operational procedures, and personal work experiences. In terms of data collection, the study

employs two different types of methodologies: one is a qualitative methodology, and the other is

a quantitative methodology. The qualitative approach predicts that information will not be

presented in monetary terms, so various theoretical HRM policies from ABL will be discussed

here. Additionally, the quantitative method predicts that data will be presented in monetary

terms. Here it implies that this discussion will cover all monetary-related practical practices of

Human Resource Management Policies in ABL.

1.6.1 Topic Selection

My faculty supervisor chose the research topic. So that a well-structured internship report

could be created, the subject was discussed with me before being assigned.

1.6.2 Research Design

The research design refers to the framework or blueprint of a research project, outlining

the steps to collect the necessary data to address the research problems. For this internship report,

a descriptive survey methodology was employed. According to Bell and Bryman (2003), a
descriptive study aims to determine the frequency of an occurrence or the relationship between

variables. This methodology facilitated addressing the research questions by providing

descriptions of the variables under investigation. The survey design also enabled comparisons

among respondents, providing valuable insights into their perspectives on the impact of fringe

benefits on productivity.

1.6.3 Questionnaire Development

I chose to take a survey at the organization where I was doing my internship. Within a

week, I created a survey on Google Docs and asked roughly 16 questions at the Agrani Bank's

Ramgonj Branch in Laxmipur. At this Agrani Bank branch, there are almost 15 employees, and I

contacted more than 80% of them to get their opinions.

1.6.4 Sampling plan

Population: The populations of my study are the employees of Agrani Bank Ltd. I

mainly focused on Agrani Bank Limited, Ramgonj Branch, Laxmipur. The population size was

all employees of ABL.

Sample Unit: The sample component of this study is officers of HR, different

departments and operative employees of ABL.

Sampling procedure: To gather the primary data through a questionnaire, random

sampling methods are used to collect data.

Sample size: A sample size of 15 employees of Agrani Bank Limited has been taken.

The data collection period: I collected all the data from March 3 to April 20, 2023.
Table 1.1: The category of employees at Agrani Bank, Ramgonj Branch, Laxmipur.

Category Population Sample Size

Higher Level 5 5

Mid-Level 7 5

Lower Level 3 2

Total 15 12

1.6.5 Analyzing the Survey's administration method.

Researchers conduct surveys online, by mail, over the phone, or during in-person

interviews. I used three techniques at the Agrani Bank's Ramgonj Branch in Laxmipur.

 Online Survey (Google Docs)

 Face-to-Face Interview

 The Mail

1.6.6 Collecting Data Methods

Two sources of data and information will be extensively utilized throughout the research

to increase its significance and presentational quality. The approach used in this research for

acquiring knowledge took into account both primary and secondary sources. A significant

portion of the data was obtained from secondary sources.


Primary Sources

 A pertinent field study closely related to the "HRM System" is offered by the officer.

 Functional deskwork.

 Informal discussions with administrators about their commitments and problem-solving

tactics.

 Questionnaire survey.

Secondary Sources

 The ABL's official website.

 Annual report of Agrani Bank Limited.

 The Bangladesh Bank's various manuals and publications.

 To define and analyze the "HRM System," various textbooks pertinent to the project's

theoretical framework were consulted.

 Theoretical book provided by ABTRA (Agrani Bank Training and Research Academy).

1.6.7 Data Classification, evaluation, interpretation, and Visualization

In this report, the financial data is analyzed, classified, and then interpreted

using mathematical and graphical tools.

1.6.8 Study's Findings

The gathered information was carefully examined, highlighted, and presented as findings.

A few suggestions are also made for improving the current situation.
1.6.9 Preparation of the final report

The paper was modified to be presented in this format per the recommendations of our

esteemed faculty advisor.

1.7 Limitations of this study

A few hurdles and constraints occurred while preparing the report. The main restriction in

this regard is the passage of time. This research aims to gain actual, hands-on experience with the

banking industry. The real experience comes with a long learning curve.

The following shortcomings with the current study were noted:

 In this organization, secrecy or confidentiality is a crucial issue. These sensitive subjects

could not be discussed with an intern.

 Inability to obtain information from all employees and clients.

 Finding the discrepancy between laws and regulations and actual practice is too much

work. So, I put myself under much stress to learn about those things.

 The banking workforce is highly occupied, making it occasionally challenging to capture

their attention. No pertinent documents have been published.

 The lack of information on the website prevents a satisfying conclusion.

 The report shows less opportunity for creativity because it is based on banking

procedures.

Common questions

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The specific objectives of the HRM study at Agrani Bank Limited include understanding the bank's HRM policy, developing and applying HRM models effectively, analyzing and reviewing the recruitment system, recommending improvements, and examining training, development, and performance appraisal formats. These objectives guide the research methodology by focusing on collecting both qualitative and quantitative data to provide a comprehensive analysis of HRM practices. The methodology employs descriptive surveys to understand the impact of HRM policies and insights from various employees through structured questionnaires and interviews .

The study on HRM practices at Agrani Bank Limited primarily uses both primary and secondary data sources. Primary sources include field studies, deskwork, informal discussions with administrators, and questionnaire surveys. Secondary data sources encompass the bank's official website, annual reports, Bangladesh Bank publications, and textbooks relevant to HRM systems. These sources provide a robust data foundation, contributing to the study's outcomes by ensuring a comprehensive analysis of HR policies and practices, enabling a well-rounded understanding and facilitating the development of informed recommendations .

The HRM study at Agrani Bank Limited employs a dual methodology approach, incorporating both qualitative and quantitative methodologies to achieve the research objectives. The qualitative approach involves theoretical discussions of HRM policies, while the quantitative method addresses HRM practices in monetary terms. This comprehensive approach enables a balanced evaluation of the bank's HRM practices, covering both theoretical frameworks and practical implementations. Such a methodology is significant as it provides a holistic perspective on how HRM policies are articulated and practiced, facilitating informed recommendations for improvements .

Human Resource Management (HRM) is crucial in establishing and maintaining the organizational structure within modern businesses by handling job evaluations, analysis, and design while ensuring compliance with HR laws and regulations. HRM establishes the organizational structure and oversees tasks such as talent acquisition, workforce planning, and performance management, thereby ensuring that the organizational goals align with the workforce's structure and capabilities. At Agrani Bank Limited, HRM practices focus on developing talent acquisition strategies and performance management systems that align with strategic goals, although current practices face challenges like workforce productivity issues and skill misalignment with organizational goals .

The limitations identified in the study, such as issues of confidentiality, difficulty in accessing complete information from employees and clients, and discrepancies between laws and actual practice, affect the credibility of the report by potentially biasing the findings. The secrecy surrounding sensitive topics limits the depth of inquiry, while the unavailability of published documents and limited website information further constrain data comprehensiveness. Additionally, the banking workforce's high occupancy level restricts engagement in research, which may lead to incomplete data collection and insights that do not fully represent all viewpoints, potentially skewing the findings .

Internet-based survey techniques, such as those administered through Google Docs, significantly enhance the efficiency and outcomes of HRM research at Agrani Bank Limited's Ramgonj Branch by enabling quick deployment and reaching a broader participant base in less time. This method allows for streamlined data collection, reduces administrative costs, and provides real-time data analysis capabilities, thus improving response rates and ensuring timely feedback. These advantages collectively lead to more accessible and efficient data handling, ultimately contributing to more robust findings and recommendations for HRM practices at the branch .

Agrani Bank Limited faces significant challenges in HRM practices, particularly in talent acquisition and retention strategies, which lead to reduced workforce productivity and misaligned skills with organizational goals. These challenges adversely affect employee satisfaction, performance, and commitment, emphasizing the need for improved strategies to address strict HR policies impacting productivity and retention. The effectiveness of these strategies is pivotal in enhancing organizational outcomes, as current inefficiencies could result in increased turnover rates and hinder the achievement of strategic objectives .

The use of varied data collection methods, including online surveys, face-to-face interviews, and mail correspondence, enhances the depth and accuracy of the HRM study at Agrani Bank's Ramgonj Branch by providing multiple avenues for gathering insights. This approach ensures more comprehensive coverage of responses, capturing diverse viewpoints and experiences from the employees involved. By triangulating data through different methods, the study reduces bias and improves the validity and reliability of the findings, offering a more rounded understanding of HR practices and their effectiveness within the branch .

The research design in the HRM study at Agrani Bank Limited employs a descriptive survey methodology, which is pivotal in understanding the relationship between fringe benefits and employee productivity. By outlining a framework for data collection and employing comparisons among respondents, the research design facilitates the identification of patterns and correlations between variables such as fringe benefits and productivity outcomes. This approach provides valuable insights into how fringe benefits influence employee motivation and performance, thereby offering a strong basis for enhancing HR policies to boost employee productivity .

The sampling plan in the HRM study at Agrani Bank Limited employs random sampling methods to ensure a representative sample of the employee population. With a sample size of 15 employees covering all hierarchical levels at the Ramgonj Branch, the plan includes responses from HR officers, different department officers, and operative employees. This diversity in the sample ensures that various perspectives are considered, which enhances the reliability and validity of the data collected. It also allows for capturing insights into the HR practices across different operational levels, aiding in comprehensive analysis .

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