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Exchange Process Inquiry Amid Store Closures

Adel contacted Alo customer service to exchange two products purchased on October 4th, but is facing difficulties due to store closures caused by the ongoing war in Israel. Rey, the customer service representative, requested Adel's email, full name, and order number to assist with the exchange. The order was confirmed to be from a store in the TLV mall in Israel, and Rey is checking with the team for further assistance.

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lielaviv7
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22 views1 page

Exchange Process Inquiry Amid Store Closures

Adel contacted Alo customer service to exchange two products purchased on October 4th, but is facing difficulties due to store closures caused by the ongoing war in Israel. Rey, the customer service representative, requested Adel's email, full name, and order number to assist with the exchange. The order was confirmed to be from a store in the TLV mall in Israel, and Rey is checking with the team for further assistance.

Uploaded by

lielaviv7
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Rey (11.10.2023, 17:25:09): Hi Adel! Thank you for contacting Alo!

How can we help


you?
Adel (11.10.2023, 17:26:57): Hi, I made a purchase in store on October 4th. I want
to exchange 2 products and we have a war in Israel and the stores are closed. What
should I do?
Rey (11.10.2023, 17:27:37): Hello Adel. Thank you for reaching out about your
concern. It would be my pleasure to assist you regarding this with.
Rey (11.10.2023, 17:28:07): To start, could you please confirm your email address,
first and last name, and order number?
Adel (11.10.2023, 17:28:44): Adel aviv
Adel (11.10.2023, 17:28:57): lielaviv7@[Link]
Rey (11.10.2023, 17:29:54): Thank you for providing your full name and email. May I
also ask for the order number?
Adel (11.10.2023, 17:30:36): Pa703009038
Rey (11.10.2023, 17:31:26): Just to confirm, this order number: Pa703009038. Was
this purchase through the US online store?
Adel (11.10.2023, 17:32:24): She was in a store in the TLV mall in Israel.
Rey (11.10.2023, 17:33:25): I see. Let me check this with our team. Since this is a
different order number that I have handled. One moment, pleaes.
Adel (11.10.2023, 17:33:57): Ok
Rey (11.10.2023, 17:35:48): Thank you!
Rey (11.10.2023, 17:35:48): Thank you!

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