MODULE 4
EMOTIONS
AND MOODS
PREPARED BY: RAYMOND M. RAMOS, DBA
Learning
Outcomes
Differentiate between emotions and moods
Identify the sources of emotions and moods
Describe emotional intelligence
Apply concepts of emotions and moods to
specific OB issues
Definitions
Affect
Affect is a generic term that covers a
broad range of feelings that people
experience which encompasses both
emotions and moods
Definitions
Emotions
Intense feelings that are directed at
someone or something
Definitions
Moods
Lesser intensive feelings that are often
lack a contextual stimulus.
Emotions Moods
• Caused by specific • Cause is general and
event unclear
• Very brief duration • Lasts longer
• Specific and numerous • Comprised of multiple
• Distinct facial specific emotions (+ve
expressions or-ve)
• Action-oriented • No distinct expressions
•Cognitive
6 Basic Emotions
1. Anger
2. Fear
3. Sadness
4. Happiness
5. Disgust
6. Surprise
Structure of Mood
Sources of Emotions
and Moods
Personality
Predisposed intensity of emotional
reactions under similar circumstances.
Day and Time of the Week
Negative moods during the beginning of the day and
week; better moods during midday, weekends
Sources of Emotions
and Moods
Weather
Illusionary correlation of weather
affecting moods
Stress
Deadlines, fear of exams, financial upheavals, ill
health cause negative emotions leading to stress.
Sources of Emotions
and Moods
Social Activities
•Increase positive moods; have
long term health benefits
Lack of Sleep
Impairs decision making and emotion controlling
attitude leaving individuals fatigued, irritable
Sources of Emotions
and Moods
Exercise
Uplifts moods and therapeutic for the
depressed.
Age
Fewer negative emotions as one gets older
Sources of Emotions
and Moods
Gender
Women show greater emotional expression;
better at reading non-verbal and
paralinguistic cues
Emotional Labor
Emotional labor is an employee's
expression of organizationally desired
emotions during interpersonal
transactions at work.
Emotional Dissonance
Emotional dissonance is the disparity
when an emplovee has to express one
emotion when actually feeling another.
Types of Emotions
1. Felt
The individual’s actual emotions
Types of Emotions
2. Displayed
Required or appropriate emotions
Surface Acting - displaying
apppropriately but not feeling internally
Deep Acting - changing internal
feelings to match displaying rules - very
stressful
Active Events Theory
(AET)
• AET states that employees react emotionally to
things that happen to them at work and this reaction
influences their job performance and satisfaction.
• Emotions provide insights into understanding
employee behavior.
Active Events Theory
(AET)
• Hassles and uplifts influence employee performance
and satisfaction.
• Employees must not ignore any emotions
Emotional
Intelligence
• Ability to detect and to manage emotional cues and
information.
• People knowing their own emotions are good at
reading others'
Dimensions
of Emotional
Intelligence (EI)
Organization behavior Applications on
Emotions and Moods
1. Selection
• El should be a hiring factor, especially for social
jobs.
2. Decision Making
• Positive emotions can lead to better decisions.
3. Creativity
• Positive mood increases flexibility, openness,
and creativity.
Organization behavior Applications on
Emotions and Moods
4. Motivation
• Positive mood affects expectations of success;
feedback amplifies this effect.
5. Leadership
• Emotions are important to acceptance of
messages from organizational leaders.
6. Negotiation
• Emotions, skillfully displayed, can affect
negotiations
Organization behavior Applications on
Emotions and Moods
7. Customer Services
• Emotions affect service quality delivered to
customers which affects customer relationships
• Emotional Contagion - "catching" emotions
8. Job Attitudes
• Can carry over to home, but dissipate overnight
Organization behavior Applications on
Emotions and Moods
9. Deviant Workplace Behaviors
• Negative emotions lead to employee deviance
(actions that violate norms and threaten the
organization)
10. Safety and Injury at Work
• Don't do dangerous work when in a bad mood
11. Manager's Influence
• Leaders who are in a good mood, use humor,
and praise employees increase positive moods
THANK
YOU!