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Konet Express: Company Overview and Values

Konet Express is a Vietnamese logistics company that was established in 2007 as a subsidiary of a Korean company and became independent in 2009. It has since expanded to include branches in three major Vietnamese cities and a 15,000 square meter bonded warehouse. Konet's mission is to prioritize customer interests and satisfaction by providing high quality air, sea, and logistics transport services. The company focuses on developing long-term partnerships with its customers and emphasizes people, customer focus, quality, and community responsibility in its business culture.

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0% found this document useful (0 votes)
14 views3 pages

Konet Express: Company Overview and Values

Konet Express is a Vietnamese logistics company that was established in 2007 as a subsidiary of a Korean company and became independent in 2009. It has since expanded to include branches in three major Vietnamese cities and a 15,000 square meter bonded warehouse. Konet's mission is to prioritize customer interests and satisfaction by providing high quality air, sea, and logistics transport services. The company focuses on developing long-term partnerships with its customers and emphasizes people, customer focus, quality, and community responsibility in its business culture.

Uploaded by

qbcxua05
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

INTERNSHIP REPORT

1.2 Company’s milestone:


 20th June 2007: Established with the name is “Konet Vietnam Forwarding

& Transport Trading [Link]” and is subsidiary company of Korea in


Vietnam.
 25th September 2009: Konet Vietnam completely separated from Mother

Company in Korea and renamed to “Konet Express [Link]”.


 March 2010: The first branch is established in Ho Chi Minh City.
 July 2010: The second branch is established in Hai Phong City.
 October 2010: The third branch is established in Bac Ninh province.
 June 2011: Started the construction of Konet 1 Bonded Warehouse with
total floor area of 15,000 square meters.
 December 2012: Commenced the operation of Konet 1 Bonded

Warehouse with total floor area of 15,000 square meters.


1.3 Mission, Vision and Core Value:
 Mission: With the motto “Client’s Interests First”, Konet always believes

that offering the most comfortable services with the best quality to
customers is the most important decisive element for their success and
reputation.
 Vision: Customers trust Konet as the preferred global express and logistics

partner, leading the industry in terms of quality and profitability.


 Core Value:
1. To deliver excellent quality
• Our core business is to deliver excellent service – for any

product, at any time, at any place.


• They provide their services based upon the demands of their

customers in their national and international markets.


2. To make their customers successful
• Customer satisfaction is the No.1 factor
• Our customer’s success is their success. They strive to

establish long –term business partnership with their


customers.

4
INTERNSHIP REPORT
1.4 Organizational structure of Konet Express:

Director

General
Management

Administration Business Import - Export operational department


Department Department

Personnel Financial Air Sea Air - Sea - Sea - Customs Branches


Administration Accountant Line Line Import Export Import staffs
Air -
Export

Branch in Branch in Branch in


Hai Phong Ho Chi Bac Ninh
Minh
Table 1: Organizational structure of Konet Express
INTERNSHIP REPORT

1.5 Business Sectors:


Konet Express Co does business in many areas in which it focus on following
services:

 Sea transport services: As one of leading freight forwarding, Konet

committed to providing forwarding services for sea transport variety with the
best quality. With the strong agent network, services forwarding of sea
freight at Konet constantly evolving and improving. Branding of the
company has been widely disseminated.

 Air transport services: Air services of Konet supply best booking offer,

ensuring exactly on time and closely monitor the journey of goods. Based on
the good relationship with the airlines and closely coordination, Konet
always try to bring our customers peace of mind and safety of its goods.
 Logistics services: supply professional logistics services including Freight

Forwarder, Customs Services, and Logistics & Distribution merchandise.


Konet is the trusted partner of major companies operating in the electronics
industry, consumables, fresh fruit, textiles, frozen seafood, ...

1.6 Business Culture:


 “People, People, People” is the first core value - KONET EXPRESS is

people-oriented.
• They respect their people.
• They invest in their people.
 “Customer Focus” - KONET EXPRESS prides itself on its focus on the

customer – our partner.


• They see things from the customer’s perspective.
• They Take It Personally for our customers.
 “Excellence through Quality” - KONET EXPRESS is committed to quality

in everything.
• They expect high standards.
• They embrace continual improvement.
• They strive for innovation.
 “Community Responsibility” - Aware that their communities contribute to

their success.
• They maintain high safety standards and demonstrate their concern for

the environment.

Common questions

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Konet Express's focus on 'People, People, People' as a core value greatly impacts its ability to attract and retain top talent. By prioritizing respect and investment in their people, Konet cultivates an environment that values employee well-being and development, which can enhance job satisfaction and loyalty. This people-centric approach likely makes the company more attractive to prospective employees seeking a supportive and empowering workplace. Furthermore, by investing in their personnel's growth and creating a respectful organizational culture, Konet likely succeeds in retaining skilled employees who contribute to the company's long-term success and sustainability .

Konet Express's core values, centered around people, customer focus, excellence through quality, and community responsibility, significantly shape its organizational culture and business practices. The emphasis on being people-oriented leads to investments in employee development and respect for personnel, fostering a supportive workplace environment. Customer focus drives the company to adopt a client-centric approach, ensuring services are aligned with customer needs. Excellence through quality promotes high standards and continual improvement, fostering innovation within the company. Lastly, community responsibility highlights the company's commitment to safety and environmental sustainability, influencing its operational procedures and corporate social responsibility initiatives .

Emphasizing innovation within its organizational culture could provide several benefits for Konet Express. An innovative culture fosters continuous improvement and adaptation to market changes, allowing the company to develop new solutions and improve service offerings, which is critical in the rapidly evolving logistics industry. Innovation can lead to the development of more efficient operational processes, enhancing overall service quality and customer satisfaction. Additionally, a focus on innovation could attract talent eager to work in a dynamic environment, ensuring a steady influx of creative ideas and practices. This positioning not only strengthens Konet Express's competitive edge but also aligns with its commitment to quality and excellence .

Konet Express's focus on customer satisfaction as a critical element of its business strategy enhances its competitive positioning in the logistics industry. By prioritizing customer satisfaction through high-quality service delivery and building long-term relationships, the company strengthens its reputation and brand loyalty. Satisfied customers are more likely to become repeat clients and advocates for the company, aiding in market retention and expansion. This client-centric approach allows Konet to differentiate itself from competitors who may not emphasize customer service to the same degree, securing a foothold in a highly competitive market .

Maintaining high safety standards and demonstrating environmental concern are critical for Konet Express's corporate social responsibility and long-term sustainability. High safety standards ensure the protection of their employees and customers, reducing the risk of workplace accidents and enhancing the company's reputation as a safe and responsible employer. Environmental concern reflects a commitment to sustainable practices, which is increasingly valued by consumers and partners. By prioritizing these aspects, Konet not only fulfills its community responsibilities but also aligns with global trends towards eco-friendly and socially responsible business practices, potentially attracting environmentally conscious clients and stakeholders .

Strategically establishing branches across Vietnam supports Konet Express's vision by reinforcing its market presence and operational capabilities. The branches in key economic regions such as Ho Chi Minh City, Hai Phong City, and Bac Ninh province increase accessibility to major industrial zones and ports, enhancing the company's ability to provide reliable and timely logistics services. This geographic dispersion not only improves service coverage in Vietnam, meeting local demand more effectively, but also sets a foundation for future international expansion. By enhancing its domestic infrastructure, Konet positions itself as a capable and reliable partner for global clients, aligning with its vision to lead as a global express and logistics partner .

The expansion of Konet Express with new branches and the establishment of a bonded warehouse significantly enhances its logistics service capabilities. First, the strategic placement of branches in Ho Chi Minh City, Hai Phong City, and Bac Ninh province allows for improved regional coverage and closer customer proximity, which can lead to faster and more efficient service delivery. The development and commencement of operations at the bonded warehouse expand the company's capacity to handle and store goods, crucial for streamlining logistics operations and improving service reliability. These expansions facilitate better management of customs processes and inventory control, which is vital for its logistics service offerings .

Konet Express initially established itself as a subsidiary of a Korean company in 2007 under the name 'Konet Vietnam Forwarding & Transport Trading Co.Ltd'. In 2009, it gained independence through complete separation from the mother company in Korea, which marked a critical strategic step towards autonomy. Following this, the company expanded its operations within Vietnam by establishing branches in key cities: Ho Chi Minh City in March 2010, Hai Phong City in July 2010, and Bac Ninh province in October 2010. Furthermore, Konet Express invested in infrastructure by starting the construction of its first bonded warehouse in June 2011, completing it by December 2012, which aimed at enhancing its logistics capabilities .

Konet Express's strategic relationships with airlines are crucial for the success of its air transport services. These partnerships allow the company to secure the best booking offers, ensuring timely delivery and increased reliability of air freight services. Proximity to airline operations also enhances the company's ability to closely monitor the journey of goods, providing customers with peace of mind regarding the safety and punctuality of their shipments. Such relationships are vital for maintaining competitiveness in the logistics sector, allowing Konet to leverage favorable terms and improve overall service quality .

Konet Express's vision is to be the trusted global express and logistics partner, leading in quality and profitability, which directly supports its mission of prioritizing clients' interests by offering excellent services. This alignment suggests that customer satisfaction and delivery excellence are at the forefront of the company's strategic priorities. Moreover, the core values such as delivering excellent quality, making customers successful, and fostering long-term partnerships reflect a strategic emphasis on both client-centered service and sustainable growth .

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