EMERGENCY

OPERATIONS
CENTER

EOC TRAINING
COURSE DESIGN

OFFICE OF CIVIL DEFENSE

NATIONAL DISASTER RISK
REDUCTION AND MANAGEMENT
COUNCIL
 EMERGENCY OPERATIONS CENTER TRAINING COURSE 2017

EMERGENCY OPERATIONS CENTER (EOC)

TRAINING COURSE DESIGN
Prepared by:

JOE-MAR S. PEREZ
Training Specialist III

Reviewed by:

MANUEL R. NIVERA, JR.

Chief, Curriculum Development Division

Recommending approval:

DIR. SUSANA G. JUANGCO, RN, MPH

Director, Capacity Building and Training Service

Approved by:

USEC RICARDO B. JALAD

Administrator, OCD

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 EMERGENCY OPERATIONS CENTER TRAINING COURSE 2017

ACKNOWLEDGEMENT
The Capacity Building and Training Service (CBTS) would like to convey its appreciation to
Undersecretary Ricardo Jalad, Administrator of the Office of Civil Defense (OCD) and
Executive Director of the National Disaster Risk Reduction and Management Council
(NDRRMC) for his overall leadership and unwavering support to the Service in the
implementation of DRRM training and capacity building programs for various stakeholders.
Further, heartfelt acknowledgement is expressed to the United States Forest Service
(USFS) and the United States Agency for International Development (USAID) for the
assistance to the NDRRMC in developing the Emergency Operations Center (EOC)
Training Course Package. Moreover, due credit is extended to the members of the
NDRRMC Technical Working Group who spent time, patience, and effort to share their
knowledge, expertise and experiences during the workshops, meetings, and pilot-tests.

Special mention is specifically given to the following:

NAME AGENCY/ OFFICE / ORGANIZATION

ELIZABETH LEBOW US FOREST SERVICE
JOCELYN SARMIENTO US FOREST SERVICE
LAURA CHAPMAN US FOREST SERVICE
BRUCE BAUGHMAN US FOREST SERVICE
DUSTIN DOMBROWSKI US FOREST SERVICE
DENNIS ORBUS US FOREST SERVICE
DON PRICE US FOREST SERVICE
ROBB CHAPMAN US FOREST SERVICE
TIM MCSHERRY US FOREST SERVICE
DIR. SUSANA G JUANGCO OCD
MANUEL NIVERA JR. OCD
JOE-MAR PEREZ OCD
ROSE ANN TIERRA OCD
ALYSSA AIMEE BATLE OCD
HYACINTH JEANED BARROS OCD
DOMINGO LEONCIO III OCD
SUSANA QUIAMBAO OCD
RELAN ASUNCION OCD
ROWNIE AURA ABELLA OCD
DENIECE MANDING OCD
MARY GRACE SOMIDO OCD
KELVIN ART OFRECIO OCD
JOHN CARLO SANTOS OCD
LILIA MALABUYOC OCD
MONIQUE RAIZZA JACOB OCD
VICENTE TOMAZAR OCD (FORMER EMPLOYEE)
AMEERHA ORTEGA OCD REGION III
KEVLIN REYES OCD CALABARZON
RANDY DELA PAZ OCD CALABARZON
HERBERT ZAPATA OCD CALABARZON (FORMER
EMPLOYEE)

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 EMERGENCY OPERATIONS CENTER TRAINING COURSE 2017

MARC REMBRANDT VICTORE OCD MIMAROPA

EDNA CONDA OCD NCR
DIR. EDGAR ALLAN TABELL DILG
ROBIN LIM DILG
MIKAEL RAFFAEL T ABAYA DILG
CHEZKA MAE G. OBSIOMA DILG
FRANCIS KING GALENZOGA DILG
MA. LOVELLA RHODORA RAGO DOH
DR ARNEL RIVERA DOH
TWYNKYL TRINIDAD DOH
ANTHONY ABUSTAN DOH (FORMER EMPLOYEE)
MARIA PERPETUA BULAWAN DSWD
MARIA THERESA I. BAS DSWD
KRYSTIAN HAROLD HAVIER DSWD
TRESTAN EBARE DEPED
FRANCIS DE LEON DEPED
MARIBEL LIDDAN DEPED
GEORGE GOZUN DEPED
ROLDAN R JAMINDANG DEPED
CPT LYNDON DEL ROSARIO PAF AFP
MAJ. ALFREDO E. VICENTE II PAF AFP
LTC EDDIE M PILAPIL PA AFP
MAJ NEPTHALIE C PAPA PN AFP
CPT JOMAR F MARCITO PAF AFP
MAJ VICTORIANO C GAMUETA JR AFP
MAJ PERSEUS N SOL PA AFP
LT JOVEN A ABAYON PN AFP
PSINSP JOHNNY CAPALOS PNP
PCINSP MAURICE ESPIRITU PNP
PCI GREGORIO C VILLAR PNP
PCINSP WILSON C LAGAN JR PNP
PSINSP CONRALUZ G TANG PNP
SSUPT ROMEL TRADIO BFP
CSUPT JOSE EMBANGJR BFP
SUPT RANDOLPH V BIDES BFP
CINSP SHEILA C ANDRADE BFP
CINSP VILMA CARLOS BFP
SINSP CARMEN CASTELO BFP
DR. JOSEPH B BACAREZA PPSC
CAPT PEREGRINO E BALESTRAMON PCG
ASEC ALAN SILOR DICT
DIR PHILIP VARILLA DICT
RAFAEL OLIVAR DICT
DIR. MA. VISNA M. MANIO DPWH
MA. DOLORES T. ORTIZ DPWH
RYAN CASTAÑEDA MMDA
ALDO MAYOR MMDA
JOSEPHINE SY MMDA

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 EMERGENCY OPERATIONS CENTER TRAINING COURSE 2017

GERMAINE FAY M RAMIREZ MMDA

NOREEN MAY A. ELAYDO MMDA
MAYCAROL LAYUGAN PRC
SARAH GRACE PACAPAC PRC
JOSHUA P AGUSTIN PRC
ANTHONY ZUNIGA PDRF
VERONICA GABALDON PDRF
MIGUEL ESTOQUE PDRF
ANDRE FOURNIER PDRF
CARL VINCENT CARO PDRF
MARIE KATRINA SALONGA PDRF
MS. RHIZA NERY PDRF
MS. VERONICA GABALDON PDRF
MARIE HOPE G. CAPICENIO QUEZON CITY
EMILIO MIGUEL AGUSTIN QUEZON CITY
KENNETH L LOPEZ QUEZON CITY
MARICEL M EVANGELISTA PASIG CITY
GERARDO TOLEDO MANILA CITY
FRANCES MAE OGANIA MAKATI CITY
JENNIE LOU F. FLORES MAKATI CITY
DAVE C DAVID MARIKINA CITY
DENNIS SEVALLA MARIKINA CITY
GILBERT VICENTE VALENZUELA CITY
BRYLE B REGALADO BULACAN CITY
JEFFREY LAPID OLONGAPO CITY
IRVIN PARAS OLONGAPO CITY
DONG ROQUE OLONGAPO CITY
JOSE CLYDE YAYONG TAGAYTAY CITY
RICHARD T QUION BACOOR CITY
JIMSON P EVANGELISTA LAGUNA
MA. RHODA PERIODICO CAVITE CITY
KATHRINE ROSE C EUSEBIO SILANG
WILLIAM EDZAR LIPIT QUEZON PROVINCE
IVY KRISTINE A BASCO ORIENTAL MINDORO
MARIO VERNER MONSANTO CAGAYAN DE ORO CITY
DANTE BOLOS ERIC
MR. JOSHUA RUIZO ERIC
MR. AHMED ALBESA ERIC
MARTIN AGUDA JR. AYALA CORPORATION

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 EMERGENCY OPERATIONS CENTER TRAINING COURSE 2017

BACKGROUND
As provided for in the Republic Act (RA) 10121, the Office of Civil Defense (OCD), as the
Executive Arm and Secretariat of the National Disaster Risk Reduction and Management
Council (NDRRMC), is mandated to establish standard operating procedures (SOPs) for
coordination across all phases of disaster. Under the thematic area of Disaster Response,
one of the coordinating mechanisms established is the Incident Command System (ICS).
Introduced in the country by the United States Forest Service (USFS), ICS is a standard,
on-scene, all-hazard incident management concept that can be used by all response
groups. It helped to enhance the operations of responders particularly in ensuring
accountability, facilitating proper resource management, and promoting safety.

Aside from ICS, another significant disaster response program of the NDRRMC is the
Cluster Approach. As stipulated in the National Disaster Response Plan, the Response
Clusters shall serve as the operating mechanisms to provide widespread support in terms
of resources pooling and mobilization for massive humanitarian assistance and disaster
response services.

The ICS and the Cluster Approach are two distinct yet complementary systems. As
evidenced by past major operations for disasters and planned events in the country, both
systems effectively complement each other by using the “force-provider” and “force-
employer” relationship. ICS, as the “force employer”, is used to manage on-scene
response while the Response Clusters, as the “force providers”, act as supporters to the
Incident Management Teams (IMTs).

To facilitate the interoperability of these two (2) important entities, the Emergency
Operations Center (EOC) has been underscored. The EOC is the facility equipped with
personnel and resources that serves as repository of information and main hub for
coordination to support the management of an incident or planned event. In this context,
the EOC acts as the link between the IMTs and the Response Clusters.

While RA 10121 clearly requires the establishment of operation centers across all the
DRRMC levels, there have been no clear guidelines and training as to how to properly
manage and operate an EOC. Evidently, establishing an EOC as physical facility complete
with monitoring tools and communications equipment is not enough given all the
complexities of providing linkages between the IMTs and the Response Clusters. While
there are some well-maintained and sophisticated EOCs established in some parts of the
countries, there has been no common operating procedure as to how inter-agency and
multi-level coordination of response shall be facilitated.

In this regard, the EOC training course is hereby envisioned.

GENERAL OBJECTIVE
To develop the knowledge, skills and attitude required in the effective operationalization
and management of an EOC.

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 EMERGENCY OPERATIONS CENTER TRAINING COURSE 2017

SPECIFIC OBJECTIVES
Upon completion of the training, the participants will be able to:
1. Discuss the concept of the EOC, its legal mandate, and role in the broader
spectrum of the Philippine DRRM system;
2. Discuss the approaches for the EOC operations;
3. Describe the considerations for staffing and organizing an EOC;
4. Determine the physical building requirements for establishing an EOC;
5. Explain the communication essentials of an EOC;
6. Discuss the considerations for information management as applied in an EOC;
7. Explain the EOC planning process and its importance;
8. Describe the approaches in ensuring the readiness of an EOC; and
9. Apply the principles on EOC operationalization and management through simulation
exercise.

DURATION
Three (3) days live-in training

MODULE DESCRIPTIONS
MODULES DESCRIPTIONS
Module 1: Introduction to This module is an introduction to the concept of the EOC, its legal
EOC mandate, and role in the broader spectrum of the Philippine DRRM
system.
Module 2: EOC This module highlights how to operationalize an EOC, including the
Operations relationship between EOC staff, including clusters, and IMTs.
Module 3: EOC This module discusses the considerations for staffing and
Organization and organizing an EOC in accordance with the principles of ICS, and
Staffing considerations for EOC staffing and stress management.
Module 4: EOC Facility This module highlights the essentials in establishing the EOC as a
Design and facility as well as other building requirements.
Requirements
Module 5: EOC This module covers the primary requirements for EOC
Communication communications and common communication technologies.
Requirements
Module 6: EOC This module highlights how to determine EOC information needs,
Information Management the importance of information management systems, and meeting
public information demands.
Module 7: EOC Planning This module underscores the importance of action planning to
Process achieve EOC priorities.
Module 8: EOC This module highlights key recommendations on ensuring the
Readiness capability readiness of an EOC as part of the ways ahead.

Each module has its corresponding session guide to serve as reference for the instructor/
facilitator in delivering the course contents and administering the module exercises.

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 EMERGENCY OPERATIONS CENTER TRAINING COURSE 2017

TEACHING-LEARNING METHODOLOGIES
 Interactive lecture/discussion
 Video Presentation
 Structured Learning Exercises
 Simulation Exercise

PROGRAM
DAY 1
TIME PARTICULARS
0900H – 0930H Arrival and Registration
0930H – 1000H Opening Program
1000H – 1015H Morning Break
1015H – 1030H Course Overview
1030H – 1200H Module 1: Introduction to EOC
1200H – 1300H Lunch Break
1300H – 1500H Module 2: EOC Operations
1500H – 1515H Afternoon Break
1515H – 1715H Module 3: EOC Staffing and Organization
1715H – 1745H Daily Evaluation

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 EMERGENCY OPERATIONS CENTER TRAINING COURSE 2017

DAY 2
TIME PARTICULARS
0830H – 0900H Registration and Recap
0900H – 1030H Module 4: EOC Facility Design and Requirements
1030H – 1045H Morning Break
1045H – 1200H Module 5: Determining EOC Communication Requirements
1200H – 1300H Lunch Break
1300H – 1415H Module 6: EOC Information Management
1430H – 1415H Afternoon Break
1445H – 1645H Module 7: EOC Planning Process
1645H – 1715H Daily Evaluation

DAY 3
TIME PARTICULARS
0830H – 0900H Registration and Recap
0900H – 1200H Simulation Exercise
1200H – 1300H Lunch Break
1300H – 1430H Module 8: EOC Readiness
1430H – 1445H Final Evaluation and Final Exam
1445H – 1530H Closing Program
1530H End of Training

PARTICIPANTS
• Must have completed the Three-day Basic ICS Course by the OCD (proof of
completion required such as Certificate of Completion issued by OCD)
• Currently working in an Operations Center , Command Center, EOC, or any similar
facility (or must have experience on working in an EOC)
• Must have extensive knowledge and experience in the field of DRRM especially on the
provisions indicated in RA 10121 and other relevant NDRRMC policies and guidelines

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 EMERGENCY OPERATIONS CENTER TRAINING COURSE 2017

EVALUATION
Level 1: Reaction Level
 Module Evaluation
 Instructor/ Facilitator’s Evaluation
 Over all Training Evaluation

Level 2: Learning Level

 Pre Exam
 Post Exam

TRAINING REQUIREMENTS
NO. OF COURSE MONITOR, NO. OF NO. OF TRAINING HOURS
TRAINERS/ FACILITATORS, DAYS
SECRETARIAT
1 Course Monitor 3 days 24 hours
5 Trainer/ Facilitator
2 Secretariat

ADMINISTRATIVE ARRANGEMENTS
Funding
All expenses for the conduct of training will be shouldered by ______________________

Meals
Meals and refreshments will be provided during the course.

Accommodation
Accommodation of the participants will be arranged at ____________________.

Course Materials
All materials in print will be available during the training.

Attire
Participants are required dress in smart casual attire during the training.

Certification
The issuance of certificates shall adhere to the requirements pursuant to OCD Office
Order 182, s. 2017: Guidelines on the Implementation of OCD Disaster Risk
Reduction and Management (DRRM) Training Courses. Per item [Link], “Certificate of
completion shall be awarded to trainees who attended all sessions and successfully
satisfied the requirements of the training course.” This includes the active participation in
the activities and the completion of Level 2: Learning Level Evaluation with a passing
grade (50% + 1).

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 EMERGENCY OPERATIONS CENTER TRAINING COURSE 2017

Further, per item 8.8.4 of the said OCD Office Order, “Certificate of Participation shall be
given if the trainee missed a maximum of 5% of the required training hours and/or was not
able to satisfactorily perform based on the set objectives of the training course.”

GENDER SENSITIVITY
The OCD upholds the principles of gender and development in the implementation of all its
training programs. Hence, it is important for all attendees to maintain gender sensitivity
throughout the course.

CONTACT DETAILS
For further inquiries, you may contact:
Capacity Building and Training Service, Office of Civil Defense Central Office
912 - 4832 / 421-1926, cbts@[Link]

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