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Contextual Features in SBL Models

This document contains summaries of various business concepts and models organized into multiple sections. Section A discusses corporate culture and ethical decision making models. Section B covers stakeholder analysis, corporate social responsibility, integrated reporting and corporate governance. Section C focuses on external environment analysis models including PESTEL, Porter's Five Forces, Porter's Diamond and value chain. Section D is about risk management processes and heat mapping. Section E touches on e-commerce models and customer relationship management. Sections F through H provide overviews of additional topics such as internal controls, performance assessment, disruptive technologies, change management, process improvement and project management.

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18 views2 pages

Contextual Features in SBL Models

This document contains summaries of various business concepts and models organized into multiple sections. Section A discusses corporate culture and ethical decision making models. Section B covers stakeholder analysis, corporate social responsibility, integrated reporting and corporate governance. Section C focuses on external environment analysis models including PESTEL, Porter's Five Forces, Porter's Diamond and value chain. Section D is about risk management processes and heat mapping. Section E touches on e-commerce models and customer relationship management. Sections F through H provide overviews of additional topics such as internal controls, performance assessment, disruptive technologies, change management, process improvement and project management.

Uploaded by

alifsyazmir03
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Section A

Corporate Culture: Cultural Web Slide 61


Ethical Decision making: Tucker's Model Profitability, legal, fair, right and environment

Section B

Stakeholders Analysis: Mendelow Matrix Slide 16


Corporate social responsibility Slide 21
<IR>- Integrated Reporting Slide 66
Corporate governance CODE Slide 93

Section C

External environment GENERAL: PESTEL Slide 16


External environment INDUSTRY: Porter’s 5 Slide 59
forces
Country's competitive advantage: Porter's Slide 36
Diamond
Activities performed by the company: Porter’s Slide 69
value chain
Internal environment: resources and competence Slide 87
Evaluation of Strategic Choice: SAF Slide 118
Position Analysis: SWOT
Directions for Growth: Ansoffs matrix Slide 134, 175
Marketing Mix/Elements: 4Ps of Product Mix or Slide 145
7Ps of Service Mix
Market share & growth analysis: BCG Matrix Slide 157
Methods of growth Slide 184

Section D

Risk Management Process: RiskID, Assessment, Slide 10


Communication, Managing, Monitoring
Manage risk: TARA Slide 50
Heat map: likelihood & impact Slide 44
Section E

Online or e-commerce Market: 6l Slide 53


Customer database customer: 3I Intelligence, integration and individualization
E-procurement e-sourcing, e-ordering and e- Refer to mr Goh notes
payment
Customer relationship management: acquisition, Slide 86
retention and extension
Big data analytics Descriptive, diagnostic, predictive and
prescriptive

Section F

Evaluate internal control system: Turnbuil or coso Slide 3


Internal audit: Roles Slide 27

Section G

Assessment of organization performance: Slide 31


balance scorecard, POPIT and baldridge

Section H

Disruptive technologies:
Fintech Slide 61
Cryptocurrencies Slide 64
Blockchain Slide 74
Talent management: recruitment, development, Slide 90
deployment and succession planning
Overcoming Resistance & Change management Slides 136
Lewin's 3 stage model: unfreeze, change and
refreez
Contextual features: 8 points Slide 135
Improve existing process: simplification, value Slide 162 and mr Goh notes
added analysis, gap and disconnect and re-
engineering.
Managing projects: triple constraint, PID and Slide 186 and mr Goh notes
business case, must know the content

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