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Fundamentals of Organization Structure

The document discusses different organization structures: 1. Vertical and horizontal aspects of organization structure, including reporting relationships and departmental groupings. 2. Traditional versus learning organizations and centralized versus decentralized decision making in the information-processing perspective on structure. 3. Key types of organization structures - simple, functional, divisional, geographical, matrix, and virtual network - outlining their main strengths and weaknesses. The simple, functional and divisional structures represent early stages of organization as complexity increases.

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0% found this document useful (0 votes)
8 views9 pages

Fundamentals of Organization Structure

The document discusses different organization structures: 1. Vertical and horizontal aspects of organization structure, including reporting relationships and departmental groupings. 2. Traditional versus learning organizations and centralized versus decentralized decision making in the information-processing perspective on structure. 3. Key types of organization structures - simple, functional, divisional, geographical, matrix, and virtual network - outlining their main strengths and weaknesses. The simple, functional and divisional structures represent early stages of organization as complexity increases.

Uploaded by

Jim Thiveos
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Organizational Theory

Chapter 4
(Fundamentals of organization structure)

4.1 Organization Structure


Vertical Aspect of organizing:

 Formal reporting relationships include the number of levels and


the span of control
 Grouping of individuals into departments and of departments into
the total organization.

Horizontal aspect of organizing:


 Design of systems to ensure effective communication,
coordination and integration of efforts

4.2 Information-Processing Perspective on Structure

1. Traditional organization versus learning organization:


 Traditional organization design emphasizes vertical
communication and control.
 Learning organization which emphasizes communication and
collaboration.

2. Centralized versus decentralized decision making:


 Centralized authority focused on top level decision making.
 Decentralized authority focused on shared tasks and decisions.

Vertical Information linkages


1. Vertical linkages coordinate activities between the top and the
bottom of the organization.
2. Hierarchical referral are the vertical lines which identify the chain of
command.
3. Rules and plans: Rules provide a standard information source
enabling employees to be coordinated. Plans provide standing
information for employees.
4. Vertical Information Systems: Increases vertical information
capacity. It includes periodic reports, written information and
computer-based communications and makes the communication up
and down the hierarchy more efficient.

Horizontal Information linkages

1. Overcomes barriers between departments and provides opportunities


for coordination between employees to achieve unity of effort and
organizational objectives.
2. Horizontal linkage refers to the amount of communication and
coordinates activities across organizational departments.
3. Information Systems: Enables information exchange throughout the
organization.
4. Direct contact: Higher level of horizontal linkage is direct contact
between managers or employees affected by a problem (liaison role,
the person is located in one department but has responsibility for
communicating and achieving coordination with another department)
5. Task force: A temporary committee composed of representatives
from each department affected by a problem.
6. Full-time integrator: Located outside the departments and has the
responsibility for coordinating several departments.
7. Teams: Project teams are the strongest horizontal linkage
mechanism.

Organization Design Alternatives:


Three key indicators are required to design structure:

1. Work activities:
 Departments are created to perform tasks considered important to
the company.

2. Reporting Relationships:
 It’s the chain of command and are represented by vertical lines.
Who reports to whom.

3. Departmental Grouping Options:


In early stages companies are in loose structure, on an ad hoc basis,
on Simple grouping meaning that people work together without any
formal reporting relationship. But as time moves on, we are moving to
different groupings:

1. Simple Structure:
Often the first kind of structure used by a founder when a new
organization is formed. It’s the founder and a small number of
employees.
 No formal hierarchical reporting relationships, therefore, there is
no chain of command.
 The founder devotes his full energies to the technical activities
of production and marketing and the managers the simple
structure informally.
 The running of the organization is based on the personal values
of the founder rather than on bureaucratic rules.
 Employees handles their own customers so they learn from
close contact and they can also develop products individually
for each customer.

Strengths:
 Good for small companies
 Strong clan and adaptive culture with high responsiveness with
commitment to the end result.
 High employee commitment, loyalty and adaptability.
 Enables employees to focus on product development.
 Flexibility and quick response to changes in customer
demands.
Weaknesses:
 Sometimes difficult to coordinate across different employees
and customers.
 Eliminates economies of scale among employees
 Limited use of cross-abilities and development.
 (I don’t agree but have to put it in.) Big product portfolio.
 Hard to know which employee do what.

2. Functional Structure:
Activities are grouped together by common function from the
bottom to the top of the organization.

Strengths:
 Enables in-depth knowledge, skill development and the
organization to accomplish functional goals.
 Best with only one or few products.

Weaknesses:
 Slow response time to environmental changes
 May cause decisions to pile on top, hierarchy overload.
 Leads to poor horizontal coordination among departments
 Results in less innovation and restricted view of organizational
goals.

3. Divisional Structure:
Each functional group (ex for each product) has its own
departments of R&D, manufacturing, accounting and marketing.

Strengths:
 Suited to fast change in unstable environment.
 Best in large organizations with several products and regions,
so they can adapt to differences among each one.
 Leads to customer satisfaction since product responsibility and
contact points are clear.
 Decentralizes decision-making and high coordination across
functions.

Weaknesses:
 Eliminates in-depth focus and technical specialization.
 May lead to poor coordination across product lines
 Loss of economies of scale in the departments (more effort I
the end of day, instead of 50 engineers sharing common
facility, 10 engineers may be assigned to each of five product
divisions.)
 Makes integration and standardization across product lines
difficult.

4. Geographical Structure:
The basic philosophy behind this structure is that you divide your
sections according to your geographical location.

 Organizing to meet need of users by geography (different


tastes, values, ethics for each continent, country…)
 Each unit includes all functions required to produce and
market products or services in that region (Coca cola)
 Common in large nonprofit organizations (NGOs) and
multinational corporations.
 Strengths and weaknesses similar to divisional organization.

5. Matrix (Mix) Structure:


Basically, is the combination of 2 structures while trying to give
equal emphasis and attention to both (attention to product and
function, or product and geography)

Conditions for the Matrix:


 There is pressure to share resources across the organization
(share engineers to several products/projects)
 Two or more critical outputs required, such as in-depth
technical knowledge (functional structure and frequent new
products (divisional structure). Requires to sharing power and
dual authority structure is needed to maintain that balance.
 Environment is complex and uncertain

The matrix formalizes horizontal teams along with the traditional


vertical hierarchy and tris to give equal balance to both. Because
sometimes can be hard to be followed there have been evolved 2
variations:
 Functional Matrix: The bosses have primary authority and the
product managers simply coordinate product activities

 Product Matrix: Product managers have primary authority and


functional managers simple assign technical personnel to
projects and provide advisory expertise as needed.

Strengths:
 Achieves coordination necessary to meet dual demands from
customers.
 Flexible sharing of human resources across products, which
can also lead to opportunity for both functional and product skill
development.
 Suitable to complex decisions and frequent changes in
unstable environment
 Best in medium-sized organizations with multiple products.

Weaknesses:
 Can lead to frustration and confusion since participants
experience dual authority.
 Participants need good interpersonal skills and extensive
training with frequent meetings and conflict resolution sessions,
so it’s time consuming.
 Requires great effort to maintain power balance.
 Won’t work unless participants understand it and adopt
collegial rather than vertical type relationships.
4. Virtual Network Structure:
Extends the concept of horizontal coordination and collaboration
beyond the boundaries of the organization.
Most common strategy is outsourcing, which means the
contracting out of aspects of work to other companies (a company
from Bulgaria handles all the network system of Coca Cola in
Greece). Essentially this means that a company’s main processes
to separate companies and coordinates their activities from a small
headquarters organization. Nike frequently produce non of their
clothing and instead they focus on building brand value through
marketing.

Strengths:
 With the use of the internets, there are no boards, so even
small companies can obtain talent and resources worldwide.
 Can boost a company’s scale and reach without huge
investments in factories, equipment or distribution facilities.
 The company can be very flexible and responsive to changes.
 Reduces administrative costs.

Weaknesses:
 Managers do not have hands-on control over many activities
and employees (Mr robot, E-corp giving away their security
systems to another company, they didn’t have full control and
you saw what can happen more easily).
 More time to deal and manage relationships and potential
conflicts with contract partners.
 There is a risk of failure if a partner fails to deliver or goes out
of business.

5. Horizontal Structure:
Organizes employees around core processes. They can change
later to an Horizontal structure, with Re-engineering which
involves the redesign of a vertical organization along its horizontal
workflows and processes.
All the people throughout the organization who work on a
particular process/departments have better access to one another
so they can communicate and coordinate their efforts.

Characteristics:
 Structures is created around cross-functional processes.
 Self-directed teams are the basis of organization design and
performance.
 Process owners are the responsible for entire process and
people on the team are given authority for decisions.
 Can increase organization’s flexibility.
 The culture promotes openness, trust and collaboration.

Strengths:
 Promotes flexibility and rapid response to changes in customer
needs.
 Directs attention to everyone towards the production and
delivery of value to the customer.
 Promotes a focus on teamwork and collaboration while
employees have a broader view of organizational goals.
 Improves quality of life for employees by offering them the
opportunity to share responsibility, make decisions and be
accountable for outcomes.

Weaknesses:
 Determining core processes is difficult and time consuming.
 Often requires changes in culture, job design, management
philosophy and information and reward system.
 Traditional managers may baulk when they have to give up
power and authority.
 Requires significant training of employees to work effectively in
a horizontal environment.

6. Hybrid Structure:
 Organizations often use a hybrid structure that combines
characteristics of various structure approaches tailored to
specific needs
 One common type is the combination of the functional and
divisional structures.
 Often used I rapidly changing environments.
 Greater flexibility

Application of Structural Design:


The most important role of top managers in structural design is finding
the right balance between vertical control and horizontal coordination
and judge when to apply each type.
The structure must align with organizational goals

Symptoms of structural deficiency:


 Decision making is delayed or lacking quality
 Organization does not respond innovatively to a changing
environment.
 Employee performance declines, goals are not being met
 Too much conflict.

Common questions

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A virtual network structure extends organizational boundaries by leveraging outsourcing and partnerships beyond the company's immediate control, allowing it to coordinate dispersed operations from a centralized, often small, headquarters. This approach enables organizations to scale efficiently and be responsive to global market demands without significant capital investments in physical assets . Strategic advantages include access to global talent and resources, reduced overhead costs, and enhanced flexibility and speed in adapting to market changes . However, it comes with risks such as loss of hands-on managerial control, dependency on partners for key processes, potential coordination challenges, and vulnerability to partner failures or non-compliance . Effective management of these risks involves strong relationship management strategies and contingency plans to mitigate disruptions in the supply chain or service delivery.

Hybrid structures integrate attributes from various organizational models, allowing organizations to balance stability and flexibility. They often combine elements from functional and divisional structures, leveraging functional expertise and divisional adaptability to manage diverse product lines or geographic markets . This combination allows organizations to maintain efficiency in stable aspects of their operations while being agile in others, making them well-suited for rapidly changing environments . By incorporating vertical control mechanisms with horizontal coordination techniques, hybrid structures can effectively respond to complex and volatile external pressures while aligning closely with strategic goals and enabling varied departmental needs.

A matrix organizational structure is characterized by a dual chain of command, where employees report to both functional and product managers, enabling resource sharing and balancing multiple critical outputs such as technical expertise and product development . This structure is most effective in medium-sized organizations with complex and dynamic environments that demand flexibility and cross-functional collaboration. Its strengths include facilitating the coordination necessary for meeting diverse customer demands and allowing flexible resource allocation for skill development across products . However, the matrix structure presents challenges such as potential confusion due to dual authority, fragmenting duties, and necessitating good interpersonal skills and conflict resolution capabilities among employees . The structure requires a culture of collaboration, significant training, and frequent communication to be effective.

The functional structure focuses on grouping activities by common functions, such as marketing or finance, which fosters specialized knowledge and skill development. Its strengths include enabling in-depth expertise and serving organizations with a narrow product focus well. However, it is less responsive to environmental changes due to slow response times and can lead to hierarchical overload and poor horizontal coordination . In contrast, the divisional structure organizes activities around products, markets, or geographical regions, enabling organizations to better manage diverse markets and products. It is more adaptable to change, provides clear product responsibility, and encourages customer satisfaction, though it can inhibit technical specialization, reduce economies of scale, and complicate integration across product lines . This structure is generally more suitable for large organizations that require flexibility across diverse markets, while the functional structure is often better for smaller organizations with more stable environments.

A task force is a temporary team composed of members from different departments to address a specific problem, enhancing horizontal linkages by facilitating cross-departmental communication and coordination . This approach helps overcome silos within organizations, ensuring collaborative problem-solving and integrating diverse perspectives towards achieving organizational objectives. Task forces promote unity of effort for complex issues that span multiple areas of expertise . However, limitations include a heavy reliance on voluntary cooperation and the potential for conflict among members with divergent departmental priorities. Furthermore, task forces are temporary, which might lead to discontinuity in initiatives unless thorough follow-up mechanisms are established post their disbandment.

Vertical linkages facilitate communication and coordination between the top and bottom of the organization, ensuring that directives from the upper management are effectively disseminated and implemented across hierarchical levels. They achieve this through formal reporting relationships, hierarchical referral, rules, plans, and vertical information systems, which help increase vertical information capacity . Horizontal linkages, on the other hand, help overcome departmental barriers and improve coordination to achieve unity of effort towards organizational goals. They include mechanisms like direct contact, task forces, full-time integrators, teams, and horizontal information systems, all of which foster collaboration and integration across departments . The combination of both linkage types is crucial as vertical linkages ensure alignment with strategic objectives and accountability, while horizontal linkages enhance flexibility, responsiveness, and innovation by facilitating cross-departmental collaboration.

In a learning organization, decentralization supports shared decision-making, enhancing flexibility, responsiveness, collaboration, and innovation. This approach empowers employees at various levels to contribute to decision processes, fostering a culture that values knowledge sharing, continuous improvement, and adaptation to change . In contrast, traditional organizations favor centralization, focusing decision-making authority at the top levels of hierarchy. This results in a more controlled, stable environment, but can hinder responsiveness to local needs and slow decision processes . While centralization can ensure consistency and strategic alignment, decentralization fosters a dynamic and inclusive culture that encourages employee engagement and leverages diverse insights across the organization.

Symptoms of structural deficiency include delayed or low-quality decision-making, a lack of innovative response to environmental changes, declining employee performance, unfulfilled goals, and excessive conflict . Leaders can address these issues by assessing whether the current structure aligns with the organization's strategic objectives, enhancing vertical controls or horizontal coordination as needed. It may involve redesigning workflows, clarifying reporting relationships, adjusting departmental groupings, and ensuring decision-making processes are streamlined to support rapid responses . Improving communication channels, redefining roles, enhancing employee involvement, and leveraging appropriate structural forms can help mitigate these deficiencies and promote a more efficient and adaptive organization.

A geographical structure allows organizations to cater effectively to regional differences in tastes, ethics, and values by tailoring operations to specific market needs . This structure promotes customer satisfaction through localized decision-making and concentrated resource allocation within each region, which can lead to better market penetration and agile responses to regional market changes. The structure is commonly used by multinational corporations that need to address variations across global markets . However, potential drawbacks include increased costs due to the duplication of functions across regions, potential inefficiencies from isolated regional operations, and challenges in maintaining a unified corporate identity and strategic priorities across disparate locations . Managing such a structure often requires robust coordination mechanisms and consistent communication to align regional activities with overall strategic objectives.

A horizontal structure enhances organizational flexibility by organizing activities around core processes rather than functions or hierarchical layers. This layout facilitates cross-functional teams and empowers employees to make decisions closely aligned with customer needs, increasing the organization's rapid responsiveness to changes and fostering innovation . Implementing such a structure requires significant cultural shifts, such as a move towards openness, collaboration, and trust. Traditional power and authority must be redistributed, often from a few top managers to process owners and self-directed teams, requiring a shift in management philosophy . Employees need to be trained to collaborate effectively, embrace shared responsibility, and align their efforts towards optimizing customer value delivery.

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