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Effective Oral Presentation Skills

This is the summary of chapter 1 of communication and presentation skills that focused on foundation of communication

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Asra Khalid
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0% found this document useful (0 votes)
11 views20 pages

Effective Oral Presentation Skills

This is the summary of chapter 1 of communication and presentation skills that focused on foundation of communication

Uploaded by

Asra Khalid
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Foundations of Communication

Chapter: 1
Oral Presentation Skills
Outline
Planning
Preparation
Practice
Performance
Questions
Oral Presentation Skills
“Almost anyone can become an excellent speaker”

For a success at speaking, following “3Ps” is a must:

1. Prepare carefully
2. Practice often
3. Perform with enthusiasm
Communication is the process of creating or sharing
meaning in informal conversation, group interaction, or
public speaking.
Mimi and Marcus finished talking with the fifth car salesperson.
“From what I could understand, most of the basic features we need are about the same,” said
Mimi. “So, for me, it comes down to who we feel most comfortable with.”
“Yeah, that’s pretty much the way I see it. And from that standpoint, I’d pick Carrie,” Marcus
responded.
“She really seemed nice, didn’t she?” asked Mimi. “She seemed friendly and— unlike Paul —
she talked to both of us, not just you.”
Marcus replied, “She talked about features, price, and financing options that were tailored to
our specific needs—unlike Dempsey, who spent most of his time talking about luxury
features that cost more than we can afford.”
Mimi added, “Yeah, and Gloria was so disorganized . . . ”
“And she was so focused on getting through her presentation that she didn’t even notice when
you tried to ask a question!” Marcus interjected.
“I sort of liked Steve,” Mimi continued, “but when we suggested that the price range he was
quoting was out of our budget, he wasn’t much help. Once he got off his ‘script,’ he
seemed lost.”
“Well,” Marcus replied, “not only did Carrie offer a car with features we can use and a fi
nancing plan we can afford, she also led me to believe that we could call her with questions
later about when and where to service our vehicle.”
“OK,” Mimi said as she nodded. “So we agree; we’re buying our car from Carrie!”

Why was Carrie successful?


Was it the car she was promoting or her specialized expertise in the
automobile business? Not necessarily.
From this conversation, it appears that Carrie’s success was due to her ability
to communicate with Mimi and Marcus. Carrie’s success is not unusual.
Communication
• Communication: the process through which we express,
interpret, and coordinate messages with others
• Messages : the verbal utterances, visual images, and nonverbal
behaviors used to convey thoughts and feelings
• Encoding: the process of putting our thoughts and feelings into
words and nonverbal behaviors decoding the process of
interpreting another’s message
• Feedback :responses to messages
• Canned plan a “mental library” of scripts each of us draws
from to create messages based on what worked in the past
• Script :an actual text of what to say and do in a specific
situation
Communication context: the physical, social, historical,
psychological, and cultural situations that surround a
communication event
• Physical situation: location, environmental conditions
(temperature, lighting, noise level), distance between
communicators, seating arrangements, and time of day
• Social situation: the nature of the relationship that exists
between participants
• historical situation: the background provided by previous
communication between the participants
• psychological situation : the moods and feelings each person
brings to a conversation
• cultural situation: the beliefs, values, orientations, underlying
assumptions, and rituals that belong to a specific culture
Communication Settings
Communication settings: differ based on the number of participants
and the level of formality in the interactions.

– Intrapersonal Communication
– Interpersonal Communication
– Small-group Communication
– Public Communication
– Mass communication

✓ Number of participants
✓ Level of formality
BASIC COMMUNICATION PROCESS (P.8)
Participants: are the individuals who assume the roles of senders and receivers
during an interaction.

Messages: are the verbal utterances, visual images, and nonverbal behaviors to
which meaning is attributed during communication.
• Meaning – shared
• Symbols – verbal symbols (words), nonverbal cues (behaviors), and visual
images that represent specific ideas and feelings
• Encoding – the process of putting our thoughts and feelings into words and
nonverbal cues
• Decoding – the process of interpreting another’s message
• Form – organization of the message
Context: is the situation in which a communication occurs.
• Physical - location, environmental conditions (temperature, lighting, and noise
level), the distance between communicators, and the time of day.
• Social – nature of the relationship between the participants
• Historical – the background provided by previous communication episodes
between the participants/ it influences understanding in the current encounter
• Psychological – the moods and feelings each person brings to the interpersonal
encounter.
• Cultural - the values, beliefs, and rituals prevalent among people in a society

Channels: are both the route traveled by the message and the means of
transportation: Sensory channels/ Face-to-face communication and
technologically mediated communication (nonverbal/emoticons,
acronyms)
Interference (noise): is any stimulus that hinders the process of sharing
meaning.
• physical - stimuli in the environment that draw people’s attention away
from intended meaning (sights and sounds)
• psychological - internal distractions based on thoughts or feelings
➢ Internal noise refers to the thoughts and feelings that compete for
attention and interfere with the communication process.
➢ Semantic noise refers to the distractions aroused by certain
symbols that take our attention away from the main message.
Whenever we react emotionally to a word or a behavior, we are
experiencing semantic noise.

Feedback: is the reactions and responses to a message that indicate to the


sender whether and how that message was heard, seen, and interpreted -
verbally through words or nonverbally through body language.
Communication Ethics
Ethics: are moral principles held by a society,
group, or individual that differentiate right
from wrong.

Ethical Communicators:
• 1. are honest.
• 2. act with integrity.
• 3. behave fairly.
• 4. demonstrate respect.
• 5. are responsible.
How effectively you communicate with others is important
not only to your career, but also to your personal
relationships. Your ability:
• to make and keep friends,
• to be a good family member,
• to have satisfying intimate relationships,
• to participate in or lead groups, and
• to prepare and present speeches

…depends on your communication skills.


1. Intrapersonal communication
While we may occasionally think out loud, we usually don’t verbalize our internal dialog.
• Sitting in class and thinking about what you’ll do later that day
• Sending yourself a reminder note as an e-mail or text message
2. Interpersonal communication
• Talking to a friend between classes
• Talking on the phone with your mother
• Texting or chatting online with your brother
• Comforting someone who has suffered a loss
3. Small Group communication
There are many kinds of small groups:
• a family, a group of friends, a group of classmates working on a project
• a management team in the workplace
Small group communication can occur in face-to-face settings, as well as online through
electronic mailing lists, discussion boards, and blogs.
4. Public communication
President Barack Obama delivered his farewell address some people were there, others
watched on TV or the Internet at the time he spoke, and still others have experienced
his speech after Inaugural Day by viewing it in the form of televised snippets or via a
Web site such as YouTube.

Communication Settings
COMMUNICATION PRINCIPLES
1: Communication has purpose
– 5 purposes:
• Develop/maintain sense of self
• Meet social needs
• Develop/maintain relationships
• Exchange information
• Influence others
2: Communication is continuous

3: Communication messages vary in conscious thought


– Occur spontaneously (without much thought)
– Based on a learned “script”
– Constructed based on understanding of a situation
COMMUNICATION PRINCIPLES
4: Communication is relational
– Reflect two aspects:
• Immediacy: Degree of liking or attractiveness in
relationship
• Control: Degree one participant is perceived to be
dominant/powerful
5: Communication is guided by culture
– Culture: System of knowledge shared by a relatively large
group of people. Shared beliefs, values, symbols, and
behaviors.
“a number of cultural components... [1].perception, [2] patterns of
cognition, [3] veral behaviors, [4] nonverbal behaviors, and [5] the
influence of context.” (Samovar, 2007)
COMMUNICATION PRINCIPLES
6: Communication has ethical implications
– 5 ethical standards (moral principles):
• Truthfulness and honesty mean refraining from lying,
cheating, stealing, and deception
• Integrity means maintaining a consistency of belief and
action
• Fairness means achieving the right balance of interest
without regard to one’s own feelings and without showing
favor to any side in a conflict
• Respect means showing regard or consideration for others
and their ideas, even if we don’t agree with them
• Responsibility means being accountable for one’s actions
and what one says

7: Communication is learned
Task 2: Identifying Elements of the Communication Process

For the following interaction, identify the contexts, participants,


channels, message, interference (noise), and feedback:
Maria and Damien are meandering through the park, talking and drinking
bottled water. Damien finishes his bottle, replaces the lid, and tosses the bottle
into the bushes at the side of the path. Maria, who has been listening to
Damien talk, comes to a stop, puts her hands on her hips, stares at Damien, and
says angrily, “I can’t believe what you just did!”
Damien blushes, averts his gaze, and mumbles, “Sorry, I’ll get it—I just wasn’t
thinking.” As the tension drains from Maria’s face, she gives her head a playful
toss, smiles, and says, “Well, just see that it doesn’t happen again.”
Identifying Elements of the Communication Process

a. Physical______________________________
b. Social________________________________
c. Historical_____________________________
d. Psychological__________________________
2. Participants_______________________________
3. Channels_________________________________
4. Message__________________________________
5. Interference (Noise)________________________
6. Feedback_________________________________

Common questions

Powered by AI

Physical noise, such as environmental sounds, can distract participants and detract from the clarity of the message being communicated, while psychological noise refers to internal distractions, such as personal thoughts or feelings, that interfere with one's ability to focus on the communicator's message . Mitigating these noises involves creating an environment conducive to focused communication, such as ensuring quiet surroundings and addressing participants' psychological states, for example by checking in on their emotional comfort prior to starting the conversation .

Communication ethics play a crucial role in fostering trust and mutual respect in interpersonal relationships. Honesty ensures transparency and clarity, preventing misunderstandings and building trust. Meanwhile, integrity involves consistency between one's beliefs and actions, which solidifies credibility and reliability in communication . Ethical communication cultivates a respectful and responsible interaction atmosphere, contributing positively to the development and maintenance of personal and professional relationships .

The concept of 'canned plans' refers to a mental library of strategies we draw from based on successful past communications, while 'scripts' are the specific textual guidelines for what to say and do. These elements help individuals navigate interpersonal interactions by providing frameworks for expressing messages clearly and appropriately, ensuring that the message is aligned with the social and cultural context of the interaction . By using familiar and tested plans and scripts, communicators can reduce misunderstandings and communicate more effectively .

Communication is continuous and does not stop when words cease; it involves ongoing nonverbal cues and the potential of shared history and experiences influencing interactions. This continuity contributes to building and sustaining relationships over time, as it allows for continuous adjustments and understanding formation . It aids in relationship development by fostering ongoing connectivity and adaptation to changing relational dynamics, thus contributing to relational resilience .

Communication facilitates the development and maintenance of self-identity by allowing individuals to express their beliefs, values, and experiences, which helps clarify personal and societal roles . Through various interactions, feedback, and self-reflection prompted by communication, individuals continually reconstruct their self-perception, influencing self-esteem and personal growth . Moreover, the responses received from others help affirm or challenge one's self-concept, further refining one's self-awareness .

Understanding 'communication channels' is crucial because they determine the route of message delivery, influenced by technological advancements which offer new modalities like digital messaging and social media. Each channel carries different capacities for conveying aspects like tone, immediacy, and richness of interaction . Choosing appropriate channels ensures the intended message is delivered effectively and suits the communication purpose, whether for real-time interaction or persistent data exchange .

Feedback involves reactions and responses to a message, confirming if and how a message has been interpreted and understood by the receiver . It is essential because it closes the communication loop, allowing the sender to evaluate the effectiveness of their message and make necessary adjustments for clearer understanding. Without feedback, a communicator cannot gauge the reception of their message, leading to potential miscommunications .

Ethical standards, like truthfulness, integrity, fairness, respect, and responsibility, help navigate the complexities of communication, particularly within diverse cultural contexts. For example, respect might mean different things across cultures—some may prioritize politeness and indirect speech, while others value directness and transparency, posing challenges in maintaining sincerity without offending cultural norms . Navigating these differences involves balancing one's ethical principles with cultural sensitivity to communicate effectively and ethically .

Cultural situations define the beliefs, values, and assumptions within a communication context, influencing both verbal and nonverbal behaviors. Effective communication among diverse cultural groups requires understanding and adapting to these cultural components, such as recognizing different patterns of cognition and contextual influences . By being aware of and sensitive to cultural differences, communicators can tailor their messages to align with the cultural expectations of their audience, facilitating clearer and more respectful exchanges .

Communication principles, such as purposefulness, relational aspects, and cultural guidance, profoundly shape public communication. For example, President Barack Obama's speeches often displayed a high degree of relational immediacy and cultural resonance, effectively engaging audiences through shared values and collective aspirations . His farewells were designed to not only deliver information but also to reinforce his identity and relational connection with diverse audiences, illustrating the principles of communication adaptively and ethically .

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