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Decision-Making Concepts and Examples

This document provides a tutorial on decision making concepts with multiple choice questions and true/false questions. It covers topics such as structured vs. non-structured problems, programmed vs. non-programmed decisions, certainty vs. uncertainty vs. risk, and cognitive biases that can influence decision making such as the sunk cost error and hindsight bias. The questions test understanding of these key decision making frameworks and concepts.

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shorouk salah
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0% found this document useful (0 votes)
28 views4 pages

Decision-Making Concepts and Examples

This document provides a tutorial on decision making concepts with multiple choice questions and true/false questions. It covers topics such as structured vs. non-structured problems, programmed vs. non-programmed decisions, certainty vs. uncertainty vs. risk, and cognitive biases that can influence decision making such as the sunk cost error and hindsight bias. The questions test understanding of these key decision making frameworks and concepts.

Uploaded by

shorouk salah
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Tutorial (4)

Chapter (1)
Question 1: Multiple choices:
1) ________ are straightforward, familiar, and easily defined.
A) Programmed problems
B) Structured problems
C) Non-structured problems
D) Nonprogrammed problems
Answer: B

2) Garrett looked at the list of orders for the coming week and made out the production schedule.
He has done this so many times he could do it in his sleep. This situation represents ________.
A) a structured problem
B) an unstructured problem
C) a linear problem
D) a programmed problem
Answer: A

3) Structured problems align well with which type of decisions?


A) programmed
B) analogous
C) organic
D) nonlinear
Answer: A

4) A(n) ________ decision is a repetitive decision that can be handled by a routine approach.
A) non programmed
B) structured
C) unstructured
D) programmed
Answer: D
5) Harriet's machine has stopped working again. She consulted the operator's manual
troubleshooting guide to find a solution. Harriet used ________.
A) a programmed decision
B) a non-programmed decision
C) a structured decision
D) a non-structured decision
Answer: A

6) Intuitive decision making ________.


A) is the systematic use of the best available evidence to improve decision making practice
B) generally results in poor decisions and hence managers should learn to ignore their gut
feelings
C) is the process of making decisions based on experience, feelings, and accumulated judgment
D) complements rational decision making but not bounded rational decision making
Answer: C

7) Farrah has called together her management team to review information about customer
satisfaction gathered by an external research company. Farrah is engaging in ________.
A) perfect rationality
B) bounded rationality
C) evidence-based management
D) relationship management
Answer: C

8) One of the workers in Henry's department submitted his two weeks' notice so Henry needs to
hire a replacement. The HR department issued a set of instructions Henry must follow to initiate
the search for candidates. In other words, there is a ________ Henry must follow.
A) policy
B) practice
C) procedure
D) program
Answer: C

9) "All employees must be at their work stations and ready to work by the time the buzzer
sounds." This is an example of ________.
A) a policy
B) a procedure
C) a practice
D) a rule
Answer: D

10) "We expect to maintain the highest standards of quality in our workmanship." This is an
example of ________.
A) a procedure
B) a rule
C) a policy
D) a practice
Answer: C

11) A(n) ________ typically contains an ambiguous term that leaves interpretation up to the
decision maker.
A) rule
B) procedure
C) edict
D) policy
Answer: D

12) It is time for Jane to order aluminum tubing again. She typically orders from one of three
vendors. She knows the price, delivery time, and quality of each vendor. In this situation, Jane
has ________.
A) certainty
B) uncertainty
C) risk
D) structure
Answer: A

13) The manager of an apparel store estimates how much to order for the current spring season
based on last spring's sales figures. The store manager is operating under which of the following
decision-making conditions?
A) uncertainty
B) risk
C) structure
D) certainty
Answer: B

14) ________ is a situation in which a decision maker cannot make reasonable probability
estimates.
A) Necessity
B) Risk
C) Uncertainty
D) Certainty
Answer: C

15) In the late 1970s, Apple launched the Apple computer for individual use. It was a radical
concept; there was no precedent for this type of product. Under these circumstances, Apple
faced a situation of ________.
A) certainty
B) uncertainty
C) risk
D) necessity
Answer: B

16) A procedure ________.


A) is an explicit statement that tells a manager what can or cannot be done
B) is a series of sequential steps a manager uses to respond to a structured problem
C) is used mainly for unstructured, rather than structured, problems
D) is subject to the interpretation of the decision maker
Answer: B

17) The ________ thinking style is characterized by a preference for internal sources of
information and processing this information with internal insights, feelings, and hunches to guide
decisions and actions.
A) non-programmed
B) nonlinear
C) linear
D) programmed
Answer: B

18) "We can't stop now. We've already invested $100,000 in the project." This speaker is acting
on the ________.
A) anchoring effect
B) availability bias
C) representation bias
D) sunk costs error
Answer: D

19) Martie had arranged for a high-profile speaker to deliver the keynote address at her college's
annual function. However, due to unforeseen circumstances, the speaker was forced to drop out
at the last moment. Martie reacts to this news by saying, "I knew all along that this would
happen." This is an example of the ________.
A) anchoring effect
B) availability bias
C) self-serving bias
D) hindsight bias
Answer: D

Question 2: Put (T) or (F)


1) Non programmed decision making relies on procedures, rules, and policies.
Answer: FALSE

2) Risk is the condition in which a decision maker is able to estimate the likelihood of certain
outcomes.
Answer: TRUE

3) Managers need to understand cultural differences to make effective decisions in today's fast-
moving world.
Answer: TRUE

4) Design thinking is an interesting new line of thinking with broad implications for making
effective business decisions by integrating emotional elements into the process.
Answer: TRUE

Common questions

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Structured decision-making deals with routine and repetitive scenarios where problems are straightforward and can be addressed through existing rules or procedures, minimizing uncertainty. Programmed decisions usually guide this process . Unstructured decision-making, however, involves complex and novel problems lacking clear existing solutions, often necessitating intuition and judgment .

Certainty is considered reliable in structured decision scenarios because it provides clear conditions and predictable outcomes, enabling efficient use of policies, rules, and procedures. This reduces the risk of errors, enhances decision speed, and ensures consistency across repetitive decision contexts, maximizing efficiency in managerial operations .

Hindsight bias can impair decision-making effectiveness by fostering overconfidence in one's ability to predict outcomes, leading to inadequate planning or evaluation. An example of this bias is seen when a planner claims to have foreseen a project's failure only after it occurs, which may result in dismissing valuable learning opportunities for future predictions and planning .

The nonlinear thinking style emphasizes intuitive insights, feelings, and hunches, providing strategic value by allowing decision-makers to explore unconventional solutions and consider broader perspectives in uncertain environments. This enables innovative approaches and adaptability when structured decision frameworks may fall short due to unpredictability and complexity .

Procedures provide a series of sequential steps that guide managers through problem-solving in areas where problems are routine or structured. This ensures consistency, efficiency, and reduces the likelihood of errors by providing explicit instructions for known issues .

Bounded rationality recognizes that decision-makers operate within the constraints of limited information, time, and cognitive limitations in fast-paced business environments. This requires simplifying complex issues, relying on heuristics or approximations to arrive at satisfactory solutions rather than optimal ones, which emphasizes practicality and adaptability .

A decision-maker faces uncertainty when they cannot reasonably estimate probabilities for potential outcomes due to a lack of relevant data, making informed decision-making extremely challenging . Risk, in contrast, involves situations where probabilities are known, allowing decision-makers to weigh outcomes more accurately .

The sunk costs error leads decision-makers to persist with a failing project due to past investments of time, money, or resources, rather than cutting losses and reallocating efforts toward more promising opportunities . For example, continuing investment in a declining product line due to past financial commitments rather than redirecting funds to new, more viable initiatives demonstrates this bias .

Evidence-based management involves making decisions and forming strategies based on the best available evidence, aiming to reduce uncertainty and improve outcomes . This contrasts with intuitive decision-making, which relies on experience, feelings, and accumulated judgment, often used when empirical data is insufficient or unavailable .

Intuitive decision-making can significantly enhance managerial effectiveness, particularly in situations with incomplete data or time constraints, by leveraging personal experience and judgment. It is best integrated with rational and evidence-based approaches to create a balanced decision-making strategy, ensuring that intuitive insights are supplemented by facts and empirical evidence to mitigate biases and unforeseen errors .

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