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Frequently Asked
Questions M5521cdw
Table of Contents
My M5521cdw displays “Check toner/Low toner”. 3

How do I check the Toner Level on my M5521cdw? 4

How do I access the Command Center RX webpage? 6

What is the administrator login via the M5521cdw OP Panel? 7

Where is the Serial Number located for the M5521cdw? 7

How do I install the Windows Print Driver for my M5521cdw? 8

My M5521cdw has poor image quality. 10

My M5521cdw displays an error indication. 11

My M5521cdw does not turn on. 13

My M5521cdw has a message on the display that a Paper Jam has

occurred. Also, there is a flashing Attention light. 13

Setting the Connection by Using the Wi-Fi Setup Tool

(Microsoft Windows). 17

Wireless Connection setup by Using Wi-Fi Direct. 20

When trying to access the Command Center web page on my

M5521cdw it states, “incorrect login Username or Password”. 25

How can I print onto “Special Media” such as Envelopes or Labels on

my M5521cdw? 26

Installing the Apple OS print driver. 27

Installing Kyocera Quick Scan Utility. For USB and network

connected devices. 31

Using Kyocera Quick Scan Utility. For USB and network

connected device. 33
My M5521cdw displays “Check toner/Low toner”.

1. Check to ensure the toner is Genuine Kyocera Toner. 3. Make sure the Right Cover is closed all the way.
You can do this by checking if the toner has the Kyocera
Hologram on the toner bottle.

To maintain quality, we recommend using genuine

Kyocera toner containers, which must pass numerous
quality inspections.

The use of non-genuine toner containers may cause failure. We

will not be liable for any damages caused by the use of third-
party supplies in this machine.

A label is affixed to our genuine supplies, as shown below.

4. Make sure the toner is installed in the

printer correctly.

2. Remove the toner container and shake it, re-install

the toner container.

Shake the toner container.

FAQs M5521cdw 3
How do I check the Toner Level on my M5521cdw?

The Toner Gauges can be checked on the display.

1. Press the [Status / Job Cancel] key.

2. Scroll down using the down arrow key to highlight 3. The toner levels will be displayed.
[Toner Status], press OK to select.

FAQs M5521cdw 4
The toner gauges can also be found on the printer Status Page.

1. Press the [System Menu / Counter] key.

3. Select [Report] Press OK. 6. Select Yes.

4. Select [Report Print] press OK. 7. Check Toner Gauges at the bottom of the page.

Toner Gauges
Cyan 0 % 100 %
Magenta 0 % 100 %
Yellow 0 % 100 %
Black 0 % 100 %

5. Scroll down to highlight [Status Page] Press OK.

FAQs M5521cdw 5
How do I access the Command Center RX webpage?
(Command Center is not available with USB Cable connected devices)

Print the Status Page to get the TCP IP address for the printer.

+ Print the Status Page to get the TCP IP address for the printer.
+ Press the [System Menu / Counter] key > Select [Report] > Select [Report Print]>
Select [Status Page].
+ Look for the heading of Network on left column of the printed Status Page.
+ Below Network look for IPv4.
+ Look for the IP Address on the third line down.

Open a Web Browser such as Internet Explorer then delete the text in the Address Field.
Key in the IP address obtained from the Status Page then press Enter.

The default login is

Username: Admin (capital A)
Password: Admin (capital A)

FAQs M5521cdw 6
What is the administrator login via the M5521cdw OP Panel?
Username: 2100
Password: 2100

Where is the Serial Number located for the M5521cdw?

Open the Multi-Purpose Tray to find the Serial Number.
It will be a white label that looks like a barcode.
Note: The serial # is also located in the upper right corner on the printed status page.

Checking the Equipment’s Serial Number

The equipment’s serial number is printed in the location shown in the figure.

You’ll need the equipment’s serial number when contacting your Service Representative. Please
check the number before contacting your Service Representative.

FAQs M5521cdw 7
How do I install the Windows Print Driver for my M5521cdw?

Supported operating systems. 3. Then select Run Anyway.

+ Windows 10
+ Windows 8.1
+ Windows Server 2019
+ Windows Server 2016
+ Windows Server 2012 R2
+ Windows Server 2012

Note: If you install the driver in unsupported operating

systems including Windows 7, Windows Server 2008 R2, and
Windows Server 2008, a security message appears. To proceed
with the installation, allow the installer to make changes to
your computer. For more information on Microsoft Windows
support policy, go to the Microsoft Support website.
4. The Kyocera Product Library will open.

The KX Print Driver can be downloaded from:

[Link]

1. Once downloaded, double click on the exe file to start the

installation. The driver installation files will extract to a folder
on the C drive.

5. Accept the License Agreement.

2. When the extraction completes, Windows Defender may

prompt an unrecognized app is starting. Click More Info.

FAQs M5521cdw 8
6. Acknowledge the Energy Star Compliance notification by 9. Select Yes to allow the driver to report issues to Kyocera in
clicking OK. the event of an issue. If you do not wish to allow the reporting,
select No.

7. In the menu on the left select Express Install.

10. The Product Library will start installing the selected driver
and components.

8. In Express mode, the installer will search the network and 11. Once complete, select the check box to Print A
USB connections for any Kyocera devices. Test Page.
Click on the printer to highlight it and click Install. Please note that for Energy Star Compliance, Duplex is enabled
by default.

FAQs M5521cdw 9
My M5521cdw has poor image quality.

To maintain quality, be sure to use genuine Kyocera

toner.
The use of non-genuine toner containers may cause
failure. A label is affixed to our genuine supplies, as
shown below.

1. Replace the paper with new paper.

2. Shake the toner container from side to side several times.

3. Disable Eco Print mode. System Menu> Common

Settings> Function default> Eco Print> turn off.

5. Make sure the paper type setting is correct for the paper
being used.

6. Select the System Menu / Counter key > Adjust/

Maintenance >Service Setting> Drum Refresh > Start.

7. Select the System Menu / Counter key > Adjust/

Maintenance > Service Setting> Laser Scanner Cleaning
> Start.

8. Select the System Menu / Counter key > Adjust/

Maintenance > Service Setting> DEV-CLN > Start.

FAQs M5521cdw 10
My M5521cdw displays an error indication.

If an error occurs on the machine, the error message appears on the screen. Also, the Attention
indicator on the operation panel will light up or flash.

1. How can I find information if an error occurs?

When [Help] is displayed on the message display, select [Help] to display the Help screen. The
Help screen shows machine operation.

Select the [▼] key to display the next step or select the [▲] key to display the previous
[Link] the [OK] key to exit the Help screen.

FAQs M5521cdw 11
2. How can I wake the machine up from Sleeping?

Answer: Pressing the [Energy Saver] key will wake the machine from a sleep state.

3. What does a blinking Processing light mean?

The [Processing] light blinks during print processing or when an error occurs.

4. What does a blinking Attention light mean?

The [Attention] indicator lights up or blinks when an error occurs, or a job is stopped.

5. Why do I get a “Add Paper to MP Tray” message when I send a print job?

The media type or size selection in the print job does not match the media or size in the printer.
Verify that the media and size selected in the print driver matches the media and size in the
cassette.

6. Why does the printer show Offline when connected USB?

This is likely a communication issue. Use another USB port on the PC or another USB cable.

FAQs M5521cdw 12
My M5521cdw does not turn on.

1. Make sure to fully press in the white main power button

located on the lower right side of the front of the printer.

2. Check that the power cord that came with the printer is fully
inserted in the rear of the unit.

3. Confirm the printer is plugged into a working outlet. Try

plugging in another device to see if it powers on.

4. Try a different power cord if available.

My M5521cdw has a message on the display that a Paper

Jam has occurred. Also, there is a flashing Attention light.

The first step is to determine the paper jam location. Take 2. Remove all the paper.
a look at the message on the Printer display. Reference
the images below and follow the steps outlined to clear the
jammed paper.

1 Paper jammed
in Cassette 1.
JAM****
2 Help

! Attention 3. Push the multipurpose tray to close it.

Paper Jam at the MP Tray

1. To remove any loose scraps of paper from inside the

machine. Scraps of paper left in the machine could cause
subsequent jamming.

4. Pull Cassette 1 out toward you until it stops.

FAQs M5521cdw 13
5. Open Duplex Feed Cover. 10. Reload the paper.

6. Remove any jammed paper.

Paper Jam at the Cassette

1. Pull Cassette 1 out toward you until it stops.

7. Push Feed Cover back in.

2. Remove any jammed paper. Do not reuse the jammed

papers. If the paper tears during removal, be sure to remove
any loose scraps of paper from inside the machine. Scraps of
paper left in the device could cause subsequent jamming.

8. Push Cassette 1 back in.

3. Push Cassette 1 back in.

9. Open the multipurpose tray.

FAQs M5521cdw 14
Paper Jam at the Rear Cover

1. Open the Rear Cover 1. 5. Open the feed cover (B).

6. Remove any jammed paper.

2. Remove any jammed paper. Do not reuse the

jammed papers. If the paper tears during removal, be
sure to remove any loose scraps of paper from inside the
machine. Scraps of paper left in the device could cause
subsequent jamming.

7. Open the duplex unit (C).

3. Open the cover (A).

8. Remove any jammed paper.

4. Remove any jammed paper.

9. Push and close the Rear Cover 1.

FAQs M5521cdw 15
Paper Jam in the Document Processor

1. Remove the originals from the Original Table.

2. Open the top cover and remove any jammed paper.

3. Remove originals from inside the document processor.

4. Close the cover.

FAQs M5521cdw 16
Setting the Connection by Using the Wi-Fi Setup Tool
(Microsoft Windows).

To send the Wi-Fi settings configured in the Wi-Fi Setup Tool to

the machine, connect the computer with the machine locally. NOTE
The connection methods are wired connection via LAN cable
and wireless LAN connection (Wi-Fi Direct). + Installation on Windows must be done by a user
logged on with administrator privileges.
+ If the “Welcome to the Found New Hardware Wizard“
dialog box displays, select [Cancel].
NOTE
+ If the autorun screen is displayed, click
[Run [Link]].
+ Before using the Wi-Fi Setup Tool, connect your
+ If the user account management window appears,
computer to this machine locally with wired LAN
click [Yes] ([Allow]).
cable or Wi-Fi Direct.
+ To use Wi-Fi Direct, confirm that the Wi-Fi Direct
is enabled (Wi-Fi Direct is set to [On]) and Restart
Network from the operation panel, before your Click [Accept].
computer will be connected to this machine with Wi-
Fi Direct.
+ To use a wired LAN cable directly connected to the
machine, the Auto-IP (Link-local) address will be
assigned to the machine and the computer. This
machine applies Auto-IP as the
default settings.
+ Configure the settings on the operation panel if your
computer supports WPS.

Wireless Connection setup by Using LAN Cable

Connect the printer with a computer.

Select Maintenance.
1 Connect the printer with a computer via LAN cable when Wi-Fi Setup Tool > [OK].
the machine is powered on.

2 Turn on the computer.

IP address (link local address) of the machine and
computer is generated automatically.

Insert the DVD (if your computer is equipped with one) or visit
our web site and download the latest
Wi-Fi setup tool
[Link]

FAQs M5521cdw 17
Configure the settings

Select “Do not use WPS“. Select LAN cable and press Next.

Press next.
Press next.

Press next.

Select Easy setup and Press Next.

FAQs M5521cdw 18
A list of available printers will be displayed, select you model Select your Network Authentication type and enter Password in
and press Next. the Pre-Shared Key field. Press Next.

Enter Admin for Username and Admin for password. Select Use Software will show connecting status.
device settings. Press Next.

Setup Complete.
Software will show connecting status.

NOTE
Only one device can be added at a time using Wi-Fi setup tool. It may take some time to search for the device.

FAQs M5521cdw 19
Wireless Connection setup by Using Wi-Fi Direct.

Enabling Wi-Fi Direct

When the wireless network function is available on the machine, setting Wi-Fi Direct enables you
to print from the Wi-Fi Direct environment. The configuration methods are as follows:

1. Press [System Menu] key.

2. Scroll down using arrow key to [System/Network], 4. Scroll down using arrow key to [Wi-Fi Direct Settings],
Press OK. Press OK.

5. Scroll down to turn ON [Wi-Fi Direct], Press OK.

3. Select [Network Setting], Press OK.

FAQs M5521cdw 20
Find Wi-Fi Direct SSID and password:

1. Press the Wi-Fi Direct button.

2. Scroll down to [Detail Info] using down arrow key, Connect the Computer to the Wi-Fi direct SSID.
press OK.
1. [Settings] > [Wi-Fi].

2. Select the network name (SSID) appeared in

previous step.

3. Enter the password that was provided in previous

step> [Connect].

The network between this printer and the computer/ handheld

device is configured.

3. Press the right arrow key multiple times to show the

network name (SSID), password and IP address.

FAQs M5521cdw 21
Configuring Wi-Fi with the Wi-Fi Setup Tool using Configure the settings.
Wi-Fi Direct
Select “Do not use WPS“.
Insert the DVD (if your computer is equipped with one) or visit
our web site and download the latest
Wi-Fi setup tool.
[Link]

NOTE

+ Installation on Windows must be done by a user

logged on with administrator privileges.
+ If the “Welcome to the Found New Hardware Wizard“
dialog box displays, select [Cancel].
+ If the autorun screen is displayed, click
[Run [Link]].
+ If the user account management window appears,
click [Yes] ([Allow]).

Press Next.
1. Click [View License Agreement] and read the
License Agreement.

2. Click [Accept].

3. Select [Maintenance].

4. [Wi-Fi Setup Tool] > [OK]. Press Next.

FAQs M5521cdw 22
Select Wi-Fi Direct and press Next. Select Express.

Press Next. Select Finish.

Select Advanced setup and Press Next. A list of available printers will be displayed, select your model
and press Next.
Software will show connecting status.

FAQs M5521cdw 23
Enter Admin for Username and Admin for password. Select Use Select your Network Authentication type and enter Password in
device settings. the Pre-Shared Key field. Press Next.
Press Next.

Software will show connecting status.

Select you network SSID and press Next.

Setup Complete. Select Finish.

NOTE
Only one device can be added at a time using Wi-Fi setup tool. It may take some time to search for the device.

FAQs M5521cdw 24
When trying to access the Command Center web page on my
M5521cdw it states, “incorrect login Username or Password”.

The default login is Admin (capital A) for both the Username

and PW.
If the issue persists, try a different browser.

Once logged in you will see the available links listed on the left
side of the page.

FAQs M5521cdw 25
How can I print onto “Special Media” such as Envelopes or
Labels on my M5521cdw?

For special media you must use the Multipurpose tray. Open
the MP tray and load the desired media type.

1. Open the multipurpose tray.

Next, the settings need to be configured on the device for the

paper that was loaded. For example, when loading standard
size 10 envelopes the MP Tray Size needs to be set to Envelope
#10 and the MP Tray Type would be Envelope.

Multipurpose Tray

[System Menu/Counter] key > [Cassette/MP Tray Settings] > [Multipurpose

Tray]Select paper size and media type for the multipurpose tray.

Item Description

Metric Select from the Metric standard sizes.

Paper Size
Values: A4, A5-R, A6, B5, B6, Folio, 216x340 mm

Inch Select from the Inch series standard sizes.

Values: Letter, Legal, Statement-R, Statement, Executive,
Oficio II

Other Select from special standard sizes and custom sizes.

Values: 16K, ISO B2, Envelope #10, Envelope #9, Envelope
#6, Envelope Monarch, Envelope DL, Envelope C5, Hagaki
(Cardstock), Oufuku hagaki (Return postcard), Youkei 4,
Youkei 2, Custom *1

Media Type*2 Select the media type.

Values: Plain (60 to 105 g/m2), Rough, Transparency, Vellum (60 to
220 g/m2), Labels, Recycled, Preprinted *3, Bond, Cardstock, Color,
Prepunched *3, Letterhead *3, Envelope, Thick (106 to 220 g/m2),
Coated, High Quality, Custom 1 to 8

FAQs M5521cdw 26
After the printer has been configured, the media setting in the Select the Basic tab to set the desired Media type.
print driver must be set as well. Open the file to be printed
then follow the steps below.

1. Display the screen

Clic [File] and select [Print] in the application.

2. Configure the settings

Select the machine from “Printer“ menu and click the
[Properties] button.

Click [OK] button to return to the Print dialog box.

Start printing.
Click the [OK] button.

Installing the Apple OS print driver.

The driver can be downloaded from our Public website

Go to [Link]

Select Support in upper right of page, select Download Center,

then enter the model number and select model from list. The
page will refresh, and you will be presented with many driver
files, the latest Mac installer will be at top. Mac Driver 5.1
supports Mac OS X 10.9 and later.
Click on the blue download arrow to the far right.

The welcome screen will come up first, select continue.

Your file will start downloading. Depending on your browser

the download progress will be in a different spot. Once your
download is complete, go to your download folder (1) and you
should see a file similar to this one. As versions change the file
name will change. Double click on the .zip file.

A new folder will be created. Double click on this folder. Then

double click on .dmg file. This will open a new window with 3
files. A package file, setup guide. and the uninstaller. We would
recommend running the uninstaller first if you are having
trouble printing or have issues with a previously installed
Kyocera driver. The Setup guide also has install and setup
instructions in case you need a visual help file. Double click on
the package (.pkg) file to start the install.

FAQs M5521cdw 27
Next will be the read me notes, this contains information about Here you will have the choice of turning off duplex by default,
what has been updated in this version and known issues. enabling Print option (for PCL and PDF output), Or enabling
Select continue. Kyocera Net Manager. Select install (1) Enter the Admin
Username and password for computer. And select install
software.

Next up is license agreement, select continue and agree.

This next screen describes how much space will be taken up

by installer. At this point you can customize your install, select
customize.

Install will continue, then select close. This will install the
required files needed to configure the print driver.

FAQs M5521cdw 28
That install put the printer files and PPDs where they need to
go on the Apple computer. Now for the actual
printer setup.

First verify that your Kyocera device is powered on and

connected to USB or network. Select the apple icon in upper
left corner of computer screen, select System Preferences,
then select Printers and Scanners.

This will bring up the list of installed printers. To add a printer,

press the plus sign in lower left.

Default. Select the default tab. All your network and USB
connected devices should appear in the window. Select your
device, at this point verify in the “Use” field the correct model
is selected with KPDL in parenthesis. By default, Apple selects
Secure Airprint. This selection will not work correctly for our
printers. Click the Use dropdown and change it to the correct
PPD.
You can edit the Name and Location to whatever you wish

Press add and the printer will be added to the device list.

This will start the install dialog.

Default will automatically discover your device with the Bonjour

protocol if it’s connected to a network and the device has
Bonjour enabled (Bonjour is on by default our devices) also this
is the method you would select for a USB connected printer.

IP will allow you to enter a specific IP address for the device

you’re connecting to. (this is the preferred and most common
method of adding networked Kyocera Devices).

FAQs M5521cdw 29
IP, this is the most common and preferred method, Select the
IP tab. Verify the Protocol is set to Line printer daemon/LPD,
this is the recommended protocol for Kyocera printers.
Enter the IP address of the desired printer, the queue will
remain blank.

+ If Generic Postscript printer is displayed in the Use box, it

could be that you are not connecting to the correct printer
or it is offline. Also, it could mean that the driver files are
not installed.
+ Verify the correct model number with KDPL in parenthesis
is in the “Use” box.
+ Change the name if you don’t want just the IP as the
name. Location is optional also.

From this area you can also print a test page. Select open print
+ After any one of the previous install procedures, it leads queue, the print spooler dialog will open, from the top menu on
us to this screen. The printer has been installed. Here you computer select Printer then print test page. A test page will
can verify the PPD and the Options. be sent to the printer.
+ Press options and supplies, in the General tab you can
change the name or location and check the version of
the driver.
+ In the Options tab you can change the installed options
Supply levels will show current status of toner and
waste toner.

FAQs M5521cdw 30
Installing Kyocera Quick Scan Utility. For USB and network
connected devices.
(Windows PC only)

Download/Install

Download the Kyocera Quick scan utility from Agree to the User Account Control.
[Link]

Click on support and select download center

Enter the M5521cdw in the field and press blue down arrow.
Select software and find the Kyocera Quick Scan 2.1.

Extraction will start, press next.

Press the blue download arrow and save it to your download

folder DoubleClick on

FAQs M5521cdw 31
Accept Notice. First the utility will discover your device, make sure it is turned
on and out of sleep mode.

Select Ok at energy saver popup.

Once your device is found, highlight it and click on Install.

Select which Icons you would like on the desktop. Press Ok.

Select Express Install.

Select Finish.

Exit out of Installer.

FAQs M5521cdw 32
Using Kyocera Quick Scan Utility. For USB and network
connected device.
(Windows PC only)

Setup Press Start Scan. Once complete scan file will be in the folder
selected.
To use the Quick Scan utility, Place your original on the
Document feeder or glass.
Double click on KYOCERA Quick Scan.

The Quick scan utility will open.

Select a location to send your scans.

FAQs M5521cdw 33
Kyocera Document Solutions has championed innovative technology
since 1934. We enable our customers to turn information into
knowledge, excel at learning and surpass others. With professional
expertise and a culture of empathetic partnership, we help
organizations put knowledge to work to drive change.

KYOCERA Document Solutions America

225 Sand Road, PO Box 40008,
Fairfield, New Jersey 07004-0008, USA
Tel: 973-808-8444

[Link]

Kyocera Document Solutions does not warrant that any specifications mentioned will be error-free. Specifications are subject to change without notice. Information is correct at time of going to press.
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