QUICK REFRENCE

CISCO IP 7962 Series

• Press Answer soft 4. Press Resume soft
key for hands-free key to return to the
or first call
• Press the yellow
(flashing) line button Note: Use Navigation
button to alternate
between first and second
or call, and press RESUME
soft key to return to the
Press iDivert soft key to call.
send the caller directly to
voice mail Transfer Call
End Call 1. From an active call,
• Return the handset to press the Transfer soft
its cradle key
1. Programmable Buttons or 2. Dial target number
2. Phone Screen • Press the soft key 3. Wait for recipient to
3. Foot stand Button EndCall answer
4. Messages Button
or 4. Announce call transfer
5. Directories Button (optional)
6. Help Button • Press while on 5. Press Transfer to
7. Settings Button speakerphone complete the transfer
8. Services Button or press EndCall to
9. Volume Button
Place a Call on Hold cancel
10. Speaker Button
11. Mute Button Make sure the call you
12. Headset Button want to put on hold is Call Forward
13. Navigation Button highlighted.
14. Keypad 1. Press CFwdALL or
15. Soft key Buttons Forward All soft key
16. Handset Light Strip
1. Press Hold soft key
2. Dial number to forward
2. Press Resume soft
calls to
Place a Call key to return to your
call
• Lift handset and enter a To deactivate:
number 1. Press CFwdALL or
or Place a Second Call Forward All soft key
on Hold
• Press Speaker button 1. Place the first call on
for hands-free hold by pressing the Call Waiting
• Dial a phone number Hold soft key
1. When you hear a call
2. Press New Call soft
waiting beep (single
Answer a Call key or line button
alert) press Answer
• Lift handset soft key (first call goes
3. Press EndCall soft on hold)
or
key to end your 2. Use Navigation buttons
• Press Speaker button second call to alternate between
for hands-free

CISCO IP PHONE 7962 SERIES | Instructional & Information Technology Services | 12/15/2010
 and press Resume soft key Meet Me Conference Note: The red light display is
to return to a call only for a voice message on
3. Press EndCall soft key to Requires special phone your primary line, even if you
disconnect the selected number from IITS. receive voice messages on
caller other lines.
To establish:
Join Calls 1. Lift receiver Retrieved Missed, Placed
2. Press MeetMe soft key and Received Calls
1. From an active call, press 3. Dial the assigned MeetMe 1. Press the Directories
Join conference number
2. Press More to display this button
soft key Participants can now join 2. Use Navigation button to
3. Press the green (flashing) conference by dialing in. highlight either missed,
received or placed calls
line button for the To join a MeetMe call: 3. Use Navigation to scroll
calls you wish to join 1. Dial the assigned MeetMe through calls
conference number 4. Press Details to display
If the calls do not join: information about the call
1. Highlight the calls on the Note: If participants call the MeetMe
window of your phone number before the call has been To dial a number:
established by the coordinator of the
screen conference call, they will hear a busy
1. Press Dial soft key (for
2. Press Select soft key tone. internal calls) or lift
3. Selected calls display this receiver
End the conference: or
icon 1. All participants must hang 2. Press Edit Dial soft key
4. Press Join soft key to up followed by <<or>> to
complete the action add or delete digits
Check Messages 3. Add 9 before any external
Place a Conference Call To retrieve message(s): call
1. Press the Messages 4. Press Dial soft key or lift
Up to six participants. receiver
button
1. While on a call, press 2. Follow the prompts to Speed Dial
Confrn or Conference check voice mail
See Web Interface Section.
2. Press More to display this
soft key New message indicators:
3. Enter the participant’s 1. Steady red light on the
handset Redial Last Number Called
phone number
4. Wait for the call to connect 2. A flashing message 1. Press Redial soft key to
5. Press Confrn or waiting icon dial the last number
Conference again to add 3. Text message on your 2. Speaker for hands-free
participant to call phone screen turns on automatically
6. Repeat to add more or
participants Lift Handset

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 Mute a Call Your system administrator § Speaker, handset,
Disables the microphone. enables DND for your phone. headset
1. Press the volume button
1. Press Mute button to To turn on:
while the
activate 1. Press DND or Do Not
handset, headset or
2. Press Mute button again
Disturb speaker is in use
to deactivate 2. “Do Not Disturb” displays 2. Press Save soft key to
on the phone save the volume setting
Switch between Handset 3. The DND lights and
and Speaker the ring tone are turned off Ring Type

1. If on Speaker, lift handset To turn off: 1. Press the Settings

2. If on handset, press 1. Press DND or Do Not
button then User
Speaker button and Disturb Preferences > Rings
replace handset 2. Choose a phone line or
the default ring setting
Internal Directory PHONE SETTINGS 3. Choose a ring tone to
play a sample of it
1. Press Directories button 4. Press Select and Save
to set the ring tone, or
The Settings button press Cancel
2. Use Navigation button to
allows you to personalize
scroll to Corporate
some of the features of your
Directory
phone. A screen menu will
3. Press Select soft key
assist you in adjusting various
4. Enter first or last name LCD Display Contrast
settings such as ringer type
using dial pad (keep
and contrast. Scroll through
pressing a number key 1. Press the Settings
the options using the
to toggle between letters;
Navigation button. button then select
use soft key to backspace
and delete a letter) User Preferences >
5. Press Search soft key Contrast
6. Use Navigation button to 2. To make adjustments,
highlight the person you press Up, Down or use
wish to call Volume the Volume button
7. Press Dial soft key § Ringer
1. Press the Volume button 3. Press Save or press
Do Not Disturb (DND) Cancel
while the
A feature to turn off only the handset is in the cradle
ringer on your phone or to and the headset and
turn off all audible and visual speakerphone buttons are
notifications of incoming calls. off. The new ringer volume
is saved automatically.

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 Programmable Buttons Button Icons
Buttons illuminate to indicate Remote Call on Hold
status: Another phone that shares
your line has put a call on
Green, Steady: hold Navigation
Active call or two-way Scroll through menus and
Intercom call Remote in Use highlight items. Displays phone
Another phone that shares numbers from your Placed
Green, Flashing: Calls log.
your line has connected a call
Held call
Reverting Call Messages
Amber, Steady: Auto-dials your voice mail.
A holding call is reverting to
Privacy in use, one-way
your phone Directories
Intercom call, DND active
Use it to access call logs and
Amber, Flashing: Phone Screen Icons directories.
Incoming call or
Reverting Call Call Forward Enabled Settings
Use it to control phone screen
Red, Steady: Message Waiting contrast and ring sounds.
Remote line in use
(shared line or BLF Speed dial, call log or Services
status) directory listing (line Use it to access the bus
status unknown) schedule and other services.
Red, Flashing:
Remote call on hold Handset in Use Volume
Controls the handset, headset,
Headset in Use speakerphone volume and
Line and Call Icons ringer volume.
Speakerphone in Use
Your phone displays icons to Help
help you determine the call Feature Assigned to Activates the Help menu.
and line state. Button
Speaker
On Hook Line Hold Assigned to Toggles the speakerphone on
No call activity on this line Button (button is lit) or off.
Conference Assigned Mute
Off Hook Line
to Button When the microphone
You are dialing a number or
(speakerphone) is muted, the
an outgoing call is ringing Transfer Assigned to button is lit.
Button
Connected Call Headset
You are currently connected Phone Service URL Toggles the headset on
to the other party Assigned to Button (button is lit) or off.

Option Selected Soft key

Call on Hold
Each activates a soft key
You have put the call on hold Feature Enabled option (displayed on your
phone screen).

| CISCO IP PHONE 7962 SERIES | Instructional & Information Technology Services | 12/15/2010 P.4
 WEB INTERFACE 12345 as the current PIN, To dial, press speed dial
(CALL MANAGER) and select a new personal button on your phone.
PIN consisting of 7-20 digits. ■ Speed dial settings not
Each user has their own Your new PIN will be required associated with a button
personal Web site to allow to subscribe and activate (up to 99 entries accessed
them to manage some of the special services such as My using dial pad and
advanced phone features, Address Book and Fast Dial. abbreviated dialing):
such as: 1. On the main menu, click
• Setting up speed dial Call Forward [ADD/UPDATE YOUR
• Forwarding calls SPEED DIALS]
• Activating and setting up 1. On the main menu, click 2. Enter the phone number
Fast Dial [FORWARD ALL CALLS in the first text box and
• Activating and setting up TO A the name associated
My Address Book DIFFERENTNUMBER] with number in the
2. Check box of phone second text box (name is
extension you wish to for reference and is not
Accessing Call Manager forward displayed on the phone)
3. Select either voice mail 3. Remember to add “9” to
The Call Manager for your (you must have voice mail external numbers
phone is accessed through to use this option!) or this 4. Click [UPDATE]
your personal account on the number (and enter the
MyConcordia Portal at phone number where you Change Phone Locale
[Link] want your calls to go) Profile (Language)
For information about using 4. Click [UPDATE] This determines the
the Portal, see the 5. To stop call forwarding, language used on the
downloadable user guide at clear the check box of the phone’s LCD display. To
[Link] extension that is being change the default language
portal/help/[Link]. forwarded, and click setting:
[UPDATE] 1. From the main menu,
When you have accessed Configure Speed Dial click [Change the
your personal portal page, Locale for this Phone]
click [CONFIGURE MY ■ Available Speed Dial
Button(s) on your Phone: 2. Select a language from
PHONE]. the drop - down menu
1. On the main menu, click
[ADD UPDATE YOUR 3. Click [UPDATE]
Select Phone Device SPEED DIALS]
If you have multiple phone 2. Enter the phone number
sets, you must select the one in the first text box and Change Web Locale
you wish to configure from the name you would like (language)
the drop-down menu on the displayed on your phone The User Locale determines
main menu page. set in the second text box the language of the Call
3. Remember to add “9” to Manager. To change the
external numbers default language setting:
Change your Pin 4. Click [UPDATE]
Click [CHANGE YOUR PIN]
on the main menu. Enter

| CISCO IP PHONE 7962 SERIES | Instructional & Information Technology Services | 12/15/2010 P.5
 1. From the main menu, click ■ Add Entries (Online): 4. Enter partial (or whole)
[Change the Locale for 1. From the main menu, Last, First or Nickname
your device profile(s) and click [CONFIGURE using the dial pad
these web pages] YOUR CISCO 5. Press SUBMIT soft key
2. Select a language from PERSONAL ADDRESS (you may skip step 4 and
the drop-down menu BOOK] scroll through entries)
3. Click [UPDATE] 2. Click [ADD A NEW 6. Select a name from the
ENTRY] list
Change the Ring Setting 3. Enter information and 7. Press DIAL soft key
click [INSERT]
1. On the main menu, click Fast Dial
[CHANGE THE RING ■ Add Entries (on the
SETTINGS FOR YOUR Phone): Store up to 99 numbers for
PHONE] * Note that My Address Book fast dialing. To use this
2. From the drop-down must first be activated online service, it must first be
menus, select how you activated online (one time
would like each line on 1. Press SERVICES button only).
your phone to ring When 2. Use Navigation key to
Phone is Idle and When scroll to “My Address ■ Activate Service
Phone is In Use Book” (Online):
3. Click [UPDATE] 3. Press SELECT soft key 1. From the main menu,
4. Press SUBMIT soft key click [CONFIGURE
My Address Book 5. Press NEW soft key YOUR CISCO IP
6. Use dial pad to enter PHONE SERVICES]
Store and retrieve telephone name (keep pressing a 2. Click [FAST DIAL] under
numbers. To use this service, key to toggle between “Your Subscribed
it must first be activated letters) Services”
online (one time only). 7. Press SUBMIT soft key 3. Enter 9 for the “Outside
8. Use dial pad to enter Access Code”
■ Activate Service (Online): phone number(s) 4. Enter User name (your
1. From the main menu, click 9. Enter 4 digits for internal; phone number + 1 Ex.:
[CONFIGURE YOUR enter 1 for long distance Phone number 8483432
CISCO IP PHONE (9 is not necessary) User ID will be
SERVICES] 10. Press SUBMIT soft key 84834321) and new PIN
2. Click [MY ADDRESS (success message) 5. Click [UPDATE]
BOOK] under “Your 11. Press OK soft key
Subscribed Services” ■ Add Entries (Online):
3. Enter 9 for the “Outside ■ Dial a Number: Adding a number from your
Access Code” 1. Press SERVICES button personal Address Book
4. Enter User name (your 2. Use Navigation key to
phone number + 1 Ex.: scroll to “My Address 1. From the main menu,
Phone number 8483432 Book” click [CONFIGURE
User ID will be 84834321) 3. Press SELECT soft key YOUR CISCO
and new PIN PERSONAL ADDRESS
5. Click [UPDATE] BOOK]
2. Click [FAST DIALS]

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 3. Under “Description”, 7. Enter 4 digits for internal,
click [(UNASSIGNED)] and enter 1 for long
4. Click a name already in distance (9 is not
your “Address Book” necessary)
5. Select a number from 8. Press SUBMIT soft key
“Choose a Directory (success message)
Number from your 9. Press OK soft key
Personal Address Book”
drop-down menu ■ Dial a Number
6. Click [INSERT] 1. Press SERVICES button
2. Use Navigation key to
or scroll to “Fast Dial”
Adding a number not in your 3. Press SELECT soft key
personal Address Book 4. Use Navigation key to
select number
1. From the main menu, 5. Press DIAL soft key
click [CONFIGURE
YOUR CISCO
PERSONAL ADDRESS
BOOK]
2. Click [FAST DIALS]
3. Under “Description”,
click [(UNASSIGNED)]
4. Select “Enter a directory
number” and enter a
phone number (it is not
necessary to include 9)
5. Click [INSERT]

■ Add Entries (on the

Phone):
* Note that Fast Dial must first be
activated online

1. Press SERVICES button

2. Use Navigation key to
scroll to “Fast Dial”
3. Press SELECT soft key
4. Press ASSIGN soft key
5. Use Navigation to scroll
to (UNASSIGNED)
6. Press SELECT soft key

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